Alina Homecare in West Sussex | 4 Home Care Providers

Review of
Alina Homecare Horsham
from B W (Daughter of Client) published on 27 August 2025 Submitted via Website • Report

Overall Experience

My Father has been supported at home by Alina for the past few years.
The care and support received has been excellent. We have worked with a consistent group of carers who have offered wonderful care specific to his needs and the manager has always been available to our family for advice and guidance.

Recently, they went over and above expectation in an emergency situation ensuring my Father was fully supported until medical help was available .

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your kind review. We are delighted to know that our care made a positive difference and your feedback means a lot to our team

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Review of
Alina Homecare Rustington
from Susan V (Client) published on 25 July 2025 Submitted via Website • Report

Overall Experience

Recently arrived to East Preston. Alina Homecare assessed my needs as I am wheelchair bound. The manager visited twice to assess and organise the care package; whilst here he kindly moved some furniture for me.
Within a week my carer started visiting weekly, so helpful & professional, nothing is too

much trouble. She is friendly, approachable, respectful and I look forward to seeing her each time.
Her visits have been backed up with contact from the office to ensure I am satisfied with the arrangement -
I could not be happier with Alina Homecare Rustington and would recommend them highly to anyone either verbally or in writing.

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you so much for your kind review. We try to help in whatever way we can when supporting our clients. We also try wherever possible to ensure continuity when rostering carers as this leads to better outcomes and helps to build a strong working relationship between the carer and the client. Thank you for the recommendation and we wish you all the best for the future.

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Review of
Alina Homecare Lancing
from E H (Daughter of Client) published on 19 June 2025 Submitted via Website • Report

Overall Experience

Alina Carers were really lovely and so sweet with mum. She enjoyed the company and I was grateful for their assistance. They seemed to always be there at just the right time and it gave me peace of mind.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you so much for your lovely review, and I'm so pleased that we've been able to help both you and your Mum, and we wish you both all the best.

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Review of
Alina Homecare Lancing
from Sylvia J (Client) published on 19 June 2025 Submitted via Website • Report

Overall Experience

I had the misfortune of breaking my wrist in March. As I live alone I called in Alina Homecare for help. The team were absolutely first class, kind caring always willing to help and go the extra mile to make you feel comfortable. They came every time with a smile and good conversation . Made you

feel completely at ease when you are feeling very low.
I would have know hesitation in recommending them and should I ever need them in the future they will be my first port of call. I thank the whole team from the bottom of my heart.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you so much for your lovely review. I am so pleased to hear about your positive experience with our team, and I know the carers and office staff you met enjoyed meeting you too. We'll always be happy to help if you ever need anything in the future.

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Review of
Alina Homecare Rustington
from Karen E (Daughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Thank you Alina Homecare for the ongoing care provided for our Mum. As a family we have been very pleased we chose this company - the service has been excellent. Staff are always on the end of the phone and have been so helpful with last minute visit requests even at weekends. All care staff have been

carefully selected to suit Mum's needs, the same regular staff visit which is comforting for her and has enabled her to build a nice relationship with her carers. Nothing is too much trouble and staff are always willing to do whatever Mum wants or needs- she is a very particular 93 yr old!
The service provided by Alina has been very reassuring for our family and has enabled Mum to stay in her own home, living independently, as she wanted, for longer than we anticipated. The company send me an email each Friday so that I am aware of times and staff for each care visit for the following week - another little touch that I am grateful for.
Again, thank you Alina Homecare

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you for such a lovely review and for choosing Alina Homecare in the first instance. We strive to deliver a service that is responsive and most importantly, person centred. We work hard to develop open lines of communication with clients and their family members. This is essential for ensuring that the care is tailored to meet all your mum's needs. Continuity of carers as you rightly point out is important to ensure the consistency of the level of service, but also with building rapport between mum and the care team. We are so pleased that the service we have provided has allowed mum to stay at home and continue to live independently. This is ultimately our aim, and it is very gratifying when we can contribute towards this. Thank you again for taking the time to write such a detailed and positive review.

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Review of
Alina Homecare Rustington
from Gillian D (Daughter of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

I can't thank Alina care enough for the kindness they all show my dad. The more we all get to know each other the better it gets. My dad has dementia and at times can be very challenging From the team out on the road to the team in the office.nothing is to much trouble.
His condition is forever changing.

Which means ongoing discussions and changes in his care can be weekly.
Before Alina came on board we were on our knees struggling with guilt and totally exhausted.
They were highly recommend to me and I would highly recommend them to you

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you very much for your kind review. The delivery of care is a team effort and the importance of family involvement can not be understated. Without such support, it is much more difficult to provide safe and effective care. Thank you so much for assisiting us in making a difference to your dad.

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Review of
Alina Homecare Lancing
from Andrew W (Client) published on 14 April 2025 Submitted via Website • Report

Overall Experience

I've been using Alina Home Care for over the last 6 months I asked to not have to many different carers as I have a lot of personal care and Autism. The managers helped me to get a bespoke package of care to fit my needs and made me feel part of this as well, and helped explain things to me. I can't

express how much my carers and the manager has helped me and how complex some of the obstacles have been but Alina has and still are to get me through all of them.
I have full time care with Alina and couldn't be happier and would definitely recommend Alina, especially for any loved ones as they are extremely trustworthy and are on top of safeguarding and keeping you safe. Lastly I would just like to say the carers I have go above and beyond every time they come, they make me smile when I'm lonely, and help get me back to normal if I get into a state with my health.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you for your really heart warming review Andrew, I'm really pleased that we've been able to make life easier for you and I hope we can continue to do so for a long time to come.

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Review of
Alina Homecare Lancing
from D C (Wife of Client) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

We used Alina Care for 6 months. We had daycare and some night care and I can't thank them enough for their dedication to looking after my husband, all the carers were brilliant and always professional and importantly happy and friendly.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you so much for your lovely review, we are happy we have been able to be support your husband and yourself.

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Review of
Alina Homecare Lancing
from A S (Daughter of Client) published on 7 April 2025 Submitted via Postal Card • Report

Overall Experience

Very kind and flexible care of our father. The team were able to adapt to his changing needs. Dad really looked forward to seeing them. In fact, the team supported all of us and we remain very grateful for their compassionate and kind care.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you so much for your kind review, we are very pleased that we have been able to support your Dad and your family over the past 5+ years.

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Review of
Alina Homecare Lancing
from Jake J (Grandson of Client) published on 31 March 2025 Submitted via Website • Report

Overall Experience

They were all absolutely wonderful in caring for my grandmother. Always proactive, friendly and helpful. Would definitely recommend and the whole family are very grateful that we got such a good team.
Many thanks.

Reply from Ian Day, Registered Manager at Alina Homecare Lancing

Thank you very much for your kind review. We are very happy that we were able to help with care for your grandmother.

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Review of
Alina Homecare Horley
from Jacqui S (Daughter of Client) published on 14 February 2025 Submitted via Website • Report

Overall Experience

The kindness to my mother and her dignity is paramount.
Extras the company do are they inform me of anything medically, potentially harmful (setting light to kitchen roll) or mentally changing with Mum. If she needs food for the following week, or personal care items, they inform with plenty of time.

At short notice (couple of hours) they will do an extra visit.
Friendly when I call, nothing is a drama.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you so much for your review. It is lovely to hear that we are doing such a great job.

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Review of
Alina Homecare Lancing
from Laura S (Daughter of Client) published on 10 February 2025 Submitted via Website • Report

Overall Experience

Was very pleased with the service. All the carers were very kind and helpful and prompt on time keeping, the carers cooked lunch, made sandwich for tea time, took all rubbish out, washed up and dried up and sat and chatted with mum.

Reply from Ian Day, Branch Manager at Alina Homecare Lancing

Thank you very much for this positive review of our homecare. We're delighted you are so pleased with our services. We have shared your review with the Team.

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Review of
Alina Homecare Horley
from Ian C (Son of Client) published on 5 February 2025 Submitted via Website • Report

Overall Experience

After reviewing the background of various companies it was clear that this one has a different approach to care and although slightly higher in cost, they are proof that you get what you pay for. The staff have been absolutely fantastic and a vast improvement on a previous company who used agency staff.
All

carers have been absolutely fantastic and it is clear that they genuinely care. There have been a number of challenges thrown up by my mother and a few created by situations (such as a recent cold spell which froze the key safe). On all occasions, they have shown initiative and flexibility in helping me find a resolution. They make my mother feel very comfortable too and I feel like she is in very safe hands. Excellent all around.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you for such a lovely review of our service, I am very proud of the team and what we achieved together. It is lovely to hear that Mum is happy and feels comfortable in our care.

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Review of
Alina Homecare Horsham
from S R (Wife of Client) published on 13 January 2025 Submitted via Website • Report

Overall Experience

Once again Alina Homecare provided the reassurance, peace of mind and very caring service required for my husband whilst I was away. The manager is exceptional in making sure nothing is missed and also very understanding and accommodating of last-minute changes. The staff are, without exception, considerate,

thorough, friendly and understanding and will deal with all situations. I cannot thank them all enough for ensuring that I can get away for a week or more without any hesitation knowing that he will be well cared for, relaxed about it himself and look forward to their visits every day. They have a busy schedule but my husband always felt their visits were never rushed and nothing was too much trouble. Highly recommend.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

It is wonderful to know that our service makes a difference in people's lives. Thank you for your feedback. It is always a pleasure to visit and support your husband. We are here for the next trip.

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Review of
Alina Homecare Horsham
from Catherine F (Daughter of Client) published on 13 January 2025 Submitted via Website • Report

Overall Experience

Our experience of Alina has been amazing, not only are they open and transparent with their care, they really listen and try to accommodate your individual needs and step in to help above and beyond when a problem arises. All their communication with your loved one is documented and available any minute

of any day on their app which you have access to at any time.
I cannot fault their care and have been very grateful for their support and advice. They have made such a difference to us. Thank you for everything you have done, it has been a privilege to see you care for my dad.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your thoughtful and kind feedback. We are honoured that you chose Alina Homecare to support your father, and it's great to hear that you've had such a positive experience with our team. We wish all the best to you and to your father in his new home.

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Review of
Alina Homecare Horsham
from C T (Daughter of Client) published on 13 January 2025 Submitted via Website • Report

Overall Experience

My parents have been receiving support from Alina Homecare since July 2024. The service they receive is excellent and we have not experienced any of the problems you often hear about with home care. The carers are reliable, professional and person-centred. The personal care is provided with kindness

and dignity, respecting Mum's wishes and supporting her to undertake as much as she can independently. They also prepare several meals a week for my parents, which is a big help. The office staff are responsive and helpful and always try to accommodate our requests to adjust the care support. On several occasions, they have alerted me to specific concerns about my parents that I wouldn't otherwise be aware of. I do not live locally so the app is a great way for me to monitor how things are and it helps provide peace of mind. In summary, I am extremely grateful to everyone at Alina Homecare for the care they are providing to my parents - thank you all.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you so much for your kind words and for taking the time to share your experience with Alina Homecare. We are thrilled to hear that we have made a positive impact on your parent's life and giving you peace of mind.

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Review of
Alina Homecare Rustington
from Louise D (Daughter of Client) published on 10 January 2025 Submitted via Website • Report

Overall Experience

The office and care staff have been amazing with my mum. It's reassuring to know she's safe and being looked after.
The live-in and domiciliary carers have been very attentive and have built a good rapport with my mum. The staff are also very knowledgeable in terms of care practices and procedures.

The price is in line with private market rates.

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you for your kind review, we are so glad that your mum has responded well to the care and attention provided by our carers. We work hard to ensure our carers are specifically trained to support all of our clients' needs. We are glad that you are happy with the service Alina Homecare provides.

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Review of
Alina Homecare Horsham
from Susan F (Niece of Client) published on 18 December 2024 Submitted via Website • Report

Overall Experience

We were very happy with the speed that Alina Homecare arranged care for my aunt and with the professional and caring manner of all of the carers that visit twice daily, preparing drinks and food if required plus tidying up and making the bed.

Reply from Yanina Zhelyazkova, Registered Manager at Alina Homecare Horsham

Thank you for your feedback. It is a pleasure for us to visit and help your aunt. She inspires us with her determination to stay independent and we are very happy to help her with it.

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Review of
Alina Homecare Rustington
from C S (Daughter of Client) published on 18 November 2024 Submitted via Website • Report

Overall Experience

From the first phone call I made in order to make enquiries to the present day the manager and his staff could not have been more accommodating, professional, understanding, sympathetic or helpful. The app helps me to keep track of the care being provided which is always very thorough and for the duration

of the time being paid for. The carers are friendly, thorough and respect people's dignity. The carers will encourage and support the client to be independent as much as possible and pay good attention to detail. Carers are patient and respectful to both the client and family. The manager and staff will go the extra mile where they can.

Reply from Gary Till, Branch Manager at Alina Homecare Rustington

Thank you so much for the lovely feedback. The Alina Homecare Rustington team strive from the start to ensure that the care is structured to meet the individual's care requirements, whilst also ensuring it works with the client's emotional needs. The team make sure that any decisions around the care, firstly involve the client and when needed, the family, where joint decisions need to be made. Independence is at the heart of our approach and carers are trained to encourage all clients to be as independent as possible. Thank you again for taking the time to write a review.

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Review of
Alina Homecare Horley
from John P (Son of Client) published on 24 September 2024 Submitted via Website • Report

Overall Experience

Alina Care is a well-led, professional, and dedicated Team. Communication was excellent, the level of care was outstanding, and the staff maintained dignity all the time. All were compassionate and allowed us to keep Mum at home to the very end, as she wanted! The whole team was so supportive of us

as Carers even through the scary bits at the end! We look back at what they did for Mum and us with deep gratitude and joy. I highly recommend Alina.

Reply from Kim Chapman, Branch Manager at Alina Homecare Horley

Thank you very much for such a lovely review. It has been our privilege to support you all through your care journey.

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Alina Homecare Locations in West Sussex (4)

Alina Homecare Reviews in West Sussex (143)

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