Alina Homecare in Surrey | 5 Home Care Providers

Review of
Alina Homecare Guildford
from Min K (Client) published on 4 November 2025 Submitted via Website • Report

Overall Experience

On the back of a very sudden health setback for my 92 year old mother who lives alone, with me abroad, I had to find immediate care to enable her to remain in her own home. After interviewing a number of companies I went with Alina Homecare Guildford and it was the best decision I ever made. She did

three weeks of live in care and then we switched to Domiciliary. Every member of the care team are patient, kind, attentive and when I speak to Mum daily she always talks about how nice everyone is who comes to help her. Her mood seems so much better having these daily visits, she is able to maintain independence as they work with her versus taking over. The entire balance could not be more perfect. The app that they use to communicate and record the events of every visit is fantastic so I can see how she is doing each day. The carers have even been kind enough to take photos so I can see her out on her walk. I cannot recommend them enough. Absolutely fantastic team.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your wonderful 5-star review! Were delighted to hear that youve had such a positive experience with our care team. Providing compassionate, reliable, and person-centred support…read more

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Review of
Alina Homecare Walton-on-Thames
from Sarah T (Daughter of Client) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Alina Homecare has been providing care for our father since March 2025. They have been absolutely amazing. All the carers have been professional, friendly, hard-working and trustworthy. Management have also been extremely supportive to us both and have a high duty of care ethic. All the staff go

above and beyond their scope work, including picking up prescriptions and alerting us to when medication is running out. We also found the App very useful. We would not hesitate to recommend Alina Homecare Walton-on-Thames.

Reply from Monica Briac, Branch Manager at Alina Homecare Walton-on-Thames

Thank you for your kind words, it means a a lot to us that your family recognises the dedication our carers have given. It has been a privilege for our team to support your father and we are truly…read more

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Review of
Alina Homecare Chobham & Woking
from Robert N (Son of Client) published on 20 October 2025 Submitted via Website • Report

Overall Experience

Great meeting Emily and explaining everything about home care dad felt very comfortable with the carers and felt more like friends than visitors. Helped in all manner of ways such as washing, changing clothes and cleaning etc. Would highly recommend and definitely use again.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello,
Thank-you for leaving us a review. this is lovely to read, and I am truly happy we could support.

I will pass this compliment on to the relevant people also.

Many thanks

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Review of
Alina Homecare Guildford
from K D (Nephew of Client) published on 20 October 2025 Submitted via Website • Report

Overall Experience

Great friendly team. Understood the needs my uncle required and more. Never met finer. Always on time. The communication was perfect. The vi set putting team were just wonderful and really put our minds at ease.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words and thoughtful review. We're truly grateful that you took the time to share your experience with our home care service.
It means a great deal to our team to know…read more

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Review of
Alina Homecare Chobham & Woking
from K R (Daughter of Client) published on 14 October 2025 Submitted via Website • Report

Overall Experience

Alina continue to provide an excellent and responsive service to my father and mother. In particular, the support from live in care that enabled my mother to have a few days away from home to stay with us, was exemplary. The carers attending my father and always kind, professional and helpful, on occasions

staying longer when there have been concerns about my father's health. I can highly recommend Alina Healthcare for their professional, caring service that encompasses all aspects of care at home, not only for my father but also in supporting my mother to continue to care for my father at home.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, It's always a pleasure being able to support your father and mother, especially with arranging the live in care support to enable a bit of respite for mum, and daily support from our…read more

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Review of
Alina Homecare Chobham & Woking
from Kelly W (Daughter of Client) published on 13 October 2025 Submitted via Website • Report

Overall Experience

Choosing a care agency was a daunting task, but from the initial phone call to home assessment and carer visits we've been impressed by the care, professionalism and friendliness of the staff of Alina Homecare. All the carers live up to their name and we have utmost confidence in the care they're giving

my mum. The office have been very accommodating when circumstances have changed and have been happy to liaise with other care professionals involved. I would thoroughly recommend Alina Homecare.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, Thankyou for this review of our services, it has been a pleasure working along side you and your family in delivering care to mum. Many thanks

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Review of
Alina Homecare Guildford
from Stuart M (Son of Client) published on 10 October 2025 Submitted via Postal Card • Report

Overall Experience

Dad was in hospital for 4 weeks in May-June 25th - when he came our, it was a real worry as dad was displaying sudden and dramatic signs of advanced dementia. The care team were very supportive and diligent. A further three weeks passed, and Dad was showing signs of recovery and improvement. Now, in

September, Dad is doing very well, fully back to normal and able to move around with ease.
It really is a remarkable recovery we have seen with dad, a credit to the work of all the Alina Staff involved. Dad will be 89 next month. Thank you.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words and positive feedback. We're delighted to hear that our team is making such a positive difference. we'll make sure to share your message with the team it will…read more

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Review of
Alina Homecare Chobham & Woking
from K G (Daughter of Client) published on 7 October 2025 Submitted via Website • Report

Overall Experience

Alina have been brilliant so far in the care of my mother. From the first call, introductory visit and carer visits, every member of staff we have dealt with has been caring, compassionate and thoroughly professional. My mother has received excellent care throughout the last couple of months. Alina

have been very flexible and able to adapt the care at relatively short notice which has been really appreciated by us.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, thank-you for this wonderful review of our service , I will pass this on the the team involved. Thankyou

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Review of
Alina Homecare Leatherhead
from Coral W (Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Alina cared for my husband and now they are caring for me. All the carers who come are kind; good listeners; but also good communicators, creating the opportunity for interesting conversations. They are willing to help by doing the kinds of what might seem small tasks, but which really make my life

easier. I am really impressed by the training they receive. They nearly always arrive at the time scheduled and if there is any delay, the client is informed. They work together so well as a team and all are conscientious about writing up notes for the app. This is so useful for family members. This is a well run, well managed unit, led by two people who understand the needs of the clients and also those of the people they employ. The are experienced care workers themselves and are always ready to step in themselves when necessary.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for such a wonderful review! It is extremely heart-warming to read such lovely things. It was an absolute honour to support your husband and it is so lovely that we still get to come…read more

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Review of
Alina Homecare Guildford
from Julie R (Daughter of Client) published on 2 September 2025 Submitted via Website • Report

Overall Experience

The entire team from managers to carers were so professional , reliable and trustworthy totally focused on dads best interests , common sense and initiative prevailed many times and when dad was unwell , (a few times ), the service and care provided was above and beyond and always appropriate. Every

single carer had such a lovely manner with dad gently getting him on side and used to his different supportive regime with out changing his fundamental routine , just enhancing it .
I was able to contact a manager at any time and any concerns were always addressed immediately and appropriately , this was especially helpful enabling me to have peace of mind day and night and a bonus when I was out of the country

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words.We are delighted to hear that you've had such a positive experience with our domiciliary service. Your feedback inspires us to keep delivering the highest…read more

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Review of
Alina Homecare Chobham & Woking
from Debbie K (Daughter of Client) published on 20 August 2025 Submitted via Website • Report

Overall Experience

Alina carers have been supporting my mother since the end of May 2025. I genuinely cannot speak highly enough of the ladies who have attended to her during this time. Their kindness, friendliness and professionalism have been outstanding and their visits provide both my parents with an enjoyable social

interaction at the start and end of the day.
Communication with the office has been excellent; members of staff who answer the phone have good up to date knowledge of my mother's situation. It's also very reassuring to be able to see carers' detailed reports of each visit on the app.
I am absolutely delighted by the service provided by Alina Homecare Woking and Chobham. They have given our family so much peace of mind over the past two and a half months

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, thankyou for this review, this is such a pleasure to read and I will pass this onto the team. I am so happy that the service is meeting expectations. Many thanks

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Review of
Alina Homecare Guildford
from Helen H (Client) published on 1 August 2025 Submitted via Website • Report

Overall Experience

A great staff team who give quality care and will respond to clients needs
Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you for your feedback. And sharing your experience with our care team. Its our mission to provide respectful, reliable and personalized support to every individual we serve.

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Review of
Alina Homecare Guildford
from Robert Y (Brother of Client) published on 1 August 2025 Submitted via Website • Report

Overall Experience

It was very important to find a care provider that was excellent as my brother had a stroke that left him disabled. And I live 500mls away and I have trouble travelling myself. Alina care are excellent from all the office staff that keep you well informed and are always happy to help with any request

you have for extra help that is required. The carers are always on time and do a great job of looking after my brother he is very happy with the care he receives. If there is ever a problem with any thing they always let me know so we can sort it out. Alina care have been looking after my brother for over five years and I would highly recommend Alina.
A big thank you to all of the staff.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you for your kind words. We are truly grateful. It means a lot to us to know that we are making a positive impact in your loved ones life.

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Review of
Alina Homecare Guildford
from P J (Wife of Client) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words i will pass this onto the team. We all enjoyed looking after your husband.

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Review of
Alina Homecare Leatherhead
from Nicky P (Daughter of Client) published on 18 June 2025 Submitted via Website • Report

Overall Experience

My mum has received excellent personalised care from every member of staff. The staff are all so kind and supportive.
There is a real sense of good team working amongst all the staff and the office is responsive to any questions.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for this lovely review. We are very proud of our team so it is really wonderful to read comments like this. Thank you very much, I will pass this onto the rest of the team!

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Review of
Alina Homecare Chobham & Woking
from Andrew C (Son of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

The care that Alina care gave, during my father's long illness, has been of the highest standard. Everyone in the team gave the best care and wonderful support to my Father and Mother and they navigated this very difficult time. They were totally professional and I cannot fault them in any way. Alina

were wonderful and I would highly recommend them.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hi, thank-you for leaving this wonderful review. I will make sure that your feedback is passed on to the team also. We are happy we were able to support in a very tricky time for you all! Take care

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Review of
Alina Homecare Leatherhead
from H G (Daughter of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

The care that Alina has shown my mum since she came out of hospital is excellent. The staff have been very caring and compassionate supporting her through the loss of her husband (for whom they had also provided excellent care) The communication through the app works well so that I know how mum is

doing after each visit. The care is flexible and can be adapted to suit her needs as she recovers. I would definitely recommend them.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

This is so lovely to read, thank you so much for your lovely comments. We all adored your father and were sad to hear of his passing, and really hope that our visits offer enough emotional support…read more

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Review of
Alina Homecare Leatherhead
from John W (Son of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

Everybody at Alina have been so friendly to deal with, and nothing is too much trouble for them. All of the team of carers that visit my mum treat her with kindness and respect, and their interactions with her always seem genuine. They take an interest in her life and allow her to take an interest

in theirs. The manager and another staff member in the office are also amazing and they go out of their way to help in any way they can. Picking a company to help care for someone you love can be a daunting descision, but we are very pleased that we found Alina to help look after our mum.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for this lovely review!We all absolutely adore visiting your mum and we are so pleased that we have made a positive impact. I will pass on your very kind words to the rest of the…read more

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Review of
Alina Homecare Leatherhead
from T R (Client) published on 15 May 2025 Submitted via Website • Report

Overall Experience

I have been with Alina for six weeks or so. I am very happy with the new management team at Alina in Leatherhead and all the carers that have enabled me to go swimming on a regular basis. I can truly say that they all care about what they do and how they do it. This has meant that the carers truly felt

supported in their new roles because shadowing was undertaken every time before they undertook the tasks required on their own. The carers are very happy to help and are not rushing between visits. The management team listens to me and the carers and do all they can to help. I would recommend them to anybody willing to make a regular commitment.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for your lovely comments!It means a lot to us to hear that you are happy with our management as well as the carers that you see each week. I will definitely pass on your lovely…read more

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Review of
Alina Homecare Walton-on-Thames
from Lesley T (Niece of Client) published on 7 May 2025 Submitted via Website • Report

Overall Experience

When my aunt needed care in her home we contacted a few agencies but were impressed by Alina. The lady immediately found a way to strike the beginnings of a relationship with my aunt who was adamant she did not want any help whatsoever. Alina were flexible with our changing needs as our aunt deteriorated

and had suggestions as to what might help us. We appreciated the daily reports.
My only thoughts on the service were the number of staff who visited. It was clear that she responded better to some than others and ideally we would have preferred her to be visited by them. We do understand the problems of staffing issues though. Also we were particularly concerned about my aunts refusal to eat and hoped the carers could be more proactive in relation to preparing her a meal despite her initial protestations.
Finally, a carer found my aunt on the floor after a fall one day. An ambulance was arranged and family notified. We are extremely appreciative of how this was dealt with.

Reply from Monica Briac, Branch Manager at Alina Homecare Walton-on-Thames

Thank you for your feedback, it is very important for our team!

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Alina Homecare Locations in Surrey (5)

Alina Homecare Reviews in Surrey (120)

Alina Homecare Guildford

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