Alina Homecare in Surrey | 5 Home Care Providers

Review of
Alina Homecare Chobham & Woking
from Debbie K (Daughter of Client) published on 20 August 2025

Submitted via Website • Report

Overall Experience

Alina carers have been supporting my mother since the end of May 2025. I genuinely cannot speak highly enough of the ladies who have attended to her during this time. Their kindness, friendliness and professionalism have been outstanding and their visits provide both my parents with an enjoyable social

interaction at the start and end of the day.
Communication with the office has been excellent; members of staff who answer the phone have good up to date knowledge of my mother's situation. It's also very reassuring to be able to see carers' detailed reports of each visit on the app.
I am absolutely delighted by the service provided by Alina Homecare Woking and Chobham. They have given our family so much peace of mind over the past two and a half months

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, thankyou for this review, this is such a pleasure to read and I will pass this onto the team. I am so happy that the service is meeting expectations. Many thanks

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Review of
Alina Homecare Guildford
from Helen H (Client) published on 1 August 2025

Submitted via Website • Report

Overall Experience

A great staff team who give quality care and will respond to clients needs
Their approach is an understanding one and they will spend time listening to a client about their worries and anxieties and give support.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you for your feedback. And sharing your experience with our care team. Its our mission to provide respectful, reliable and personalized support to every individual we serve.

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Review of
Alina Homecare Guildford
from Robert Y (Brother of Client) published on 1 August 2025

Submitted via Website • Report

Overall Experience

It was very important to find a care provider that was excellent as my brother had a stroke that left him disabled. And I live 500mls away and I have trouble travelling myself. Alina care are excellent from all the office staff that keep you well informed and are always happy to help with any request

you have for extra help that is required. The carers are always on time and do a great job of looking after my brother he is very happy with the care he receives. If there is ever a problem with any thing they always let me know so we can sort it out. Alina care have been looking after my brother for over five years and I would highly recommend Alina.
A big thank you to all of the staff.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you for your kind words. We are truly grateful. It means a lot to us to know that we are making a positive impact in your loved ones life.

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Review of
Alina Homecare Guildford
from P J (Wife of Client) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

The carers were excellent, on time and always willing to do anything my husband needed. Can not recommend highly enough.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind words i will pass this onto the team. We all enjoyed looking after your husband.

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Review of
Alina Homecare Leatherhead
from Nicky P (Daughter of Client) published on 18 June 2025

Submitted via Website • Report

Overall Experience

My mum has received excellent personalised care from every member of staff. The staff are all so kind and supportive.
There is a real sense of good team working amongst all the staff and the office is responsive to any questions.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for this lovely review. We are very proud of our team so it is really wonderful to read comments like this. Thank you very much, I will pass this onto the rest of the team!

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Review of
Alina Homecare Chobham & Woking
from Andrew C (Son of Client) published on 11 June 2025

Submitted via Website • Report

Overall Experience

The care that Alina care gave, during my father's long illness, has been of the highest standard. Everyone in the team gave the best care and wonderful support to my Father and Mother and they navigated this very difficult time. They were totally professional and I cannot fault them in any way. Alina

were wonderful and I would highly recommend them.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hi, thank-you for leaving this wonderful review. I will make sure that your feedback is passed on to the team also. We are happy we were able to support in a very tricky time for you all! Take care

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Review of
Alina Homecare Leatherhead
from H G (Daughter of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience

The care that Alina has shown my mum since she came out of hospital is excellent. The staff have been very caring and compassionate supporting her through the loss of her husband (for whom they had also provided excellent care) The communication through the app works well so that I know how mum is

doing after each visit. The care is flexible and can be adapted to suit her needs as she recovers. I would definitely recommend them.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

This is so lovely to read, thank you so much for your lovely comments. We all adored your father and were sad to hear of his passing, and really hope that our visits offer enough emotional support for your mother during this time. I will pass your kind words on to the rest of the team as well. Thank you again.

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Review of
Alina Homecare Leatherhead
from John W (Son of Client) published on 20 May 2025

Submitted via Website • Report

Overall Experience

Everybody at Alina have been so friendly to deal with, and nothing is too much trouble for them. All of the team of carers that visit my mum treat her with kindness and respect, and their interactions with her always seem genuine. They take an interest in her life and allow her to take an interest

in theirs. The manager and another staff member in the office are also amazing and they go out of their way to help in any way they can. Picking a company to help care for someone you love can be a daunting descision, but we are very pleased that we found Alina to help look after our mum.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for this lovely review!We all absolutely adore visiting your mum and we are so pleased that we have made a positive impact. I will pass on your very kind words to the rest of the team as well. Thank you again!

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Review of
Alina Homecare Leatherhead
from T R (Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

I have been with Alina for six weeks or so. I am very happy with the new management team at Alina in Leatherhead and all the carers that have enabled me to go swimming on a regular basis. I can truly say that they all care about what they do and how they do it. This has meant that the carers truly felt

supported in their new roles because shadowing was undertaken every time before they undertook the tasks required on their own. The carers are very happy to help and are not rushing between visits. The management team listens to me and the carers and do all they can to help. I would recommend them to anybody willing to make a regular commitment.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for your lovely comments!It means a lot to us to hear that you are happy with our management as well as the carers that you see each week. I will definitely pass on your lovely feedback to the rest of the team!Thanks again!

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Review of
Alina Homecare Walton-on-Thames
from Lesley T (Niece of Client) published on 7 May 2025

Submitted via Website • Report

Overall Experience

When my aunt needed care in her home we contacted a few agencies but were impressed by Alina. The lady immediately found a way to strike the beginnings of a relationship with my aunt who was adamant she did not want any help whatsoever. Alina were flexible with our changing needs as our aunt deteriorated

and had suggestions as to what might help us. We appreciated the daily reports.
My only thoughts on the service were the number of staff who visited. It was clear that she responded better to some than others and ideally we would have preferred her to be visited by them. We do understand the problems of staffing issues though. Also we were particularly concerned about my aunts refusal to eat and hoped the carers could be more proactive in relation to preparing her a meal despite her initial protestations.
Finally, a carer found my aunt on the floor after a fall one day. An ambulance was arranged and family notified. We are extremely appreciative of how this was dealt with.

Reply from Monica Briac, Branch Manager at Alina Homecare Walton-on-Thames

Thank you for your feedback, it is very important for our team!

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Review of
Alina Homecare Chobham & Woking
from Michael S (Son of Client) published on 1 May 2025

Submitted via Website • Report

Overall Experience

All carer personal that have been assigned have been very polite, efficient and professional.
They always greet mum with a warm and friendly smile and are always willing to help and carry out her needs within the allotted time.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, and thank-you for this lovely review! I am so proud of the team that provide care and support and delighted that you also see that too! Thank-you

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Review of
Alina Homecare Guildford
from Paul M (Son of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

Alina have been caring for my Dad living with dementia for the last 12 months+, they turn up on time, do what they need without fuss, albeit he doesn't recall.
Communication is great, the app is so useful.
Nothing seems too much hassle, simple requests are met with success.
My only negative is the

lack of punctuation in carers reports, but that is because I'm a paid up member of the grammar police.

Reply from Hayley Poulton, Branch Manager at Alina Homecare Guildford

Thank you so much for your kind thoughtful review. We're truly honoured to be part of your loved ones care Journey. We remain committed to providing compassionate, reliable care every step of the way.

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Review of
Alina Homecare Walton-on-Thames
from D P (Daughter of Client) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Amazing live-in carer and fantastic support from all carers. Efficient, kind, reliable, friendly, hard working.
The carers were all lovely, they went above and beyond. I can't praise them all enough.

Reply from Monica Briac, Branch Manager at Alina Homecare Walton-on-Thames

Thank you very much for your appreciation, it means a lot for our team! It was a privilege and an honour to have his and your trust!

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Review of
Alina Homecare Guildford
from J T (Client) published on 12 February 2025

Submitted via Postal Card • Report

Overall Experience

The carers are a happy group and look after me very well.

Reply from Laura Akinboluwajo, Regional Director at Alina Homecare Guildford

Thank you very much for taking the time to leave a review, we will make sure your kind words are passed back to the care team.

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Review of
Alina Homecare Epsom & Ewell
from Andy C (Son-in-law of Client) published on 3 January 2025

Submitted via Website • Report

Overall Experience

We wish that we had found this care company 6 months ago, after having a bad experience with another care company and a care home, they have restored our faith. The carers my mother-in-law has are worth their weight in gold. The management and team are always on hand to help. Great service.

Reply from Kelsea Mehmed, Branch Manager at Alina Homecare Epsom & Ewell

Thanks so much for taking the time to share your experience with us! We will pass on your kind words to the entire team.

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Review of
Alina Homecare Chobham & Woking
from A S (Daughter of Client) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Alina Homecare has provided my Dad with outstanding care. The fact that my sister and I can use the app to see the daily reports from the carers has proved to be undeniably helpful. The communication is really good and all the carers show great care and respect to my Dad and his sister, who is his main

carer. I can highly recommend Alina Homecare and am really pleased they are providing Dad's care.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, Thank you for this lovely review, it's a pleasure assisting Dad and I am so happy that the App is working well and giving insight. Many thanks.

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Review of
Alina Homecare Chobham & Woking
from Suzanne M (Daughter of Client) published on 23 December 2024

Submitted via Website • Report

Overall Experience

We hit the jackpot when we found Alina Homecare. I have felt thankful for their wonderful care service ever since the first meeting. All the carers are really lovely, friendly and professional, they have built a strong relationship with my dad and aunty and make them feel really valued. The management

team are also fab, always responding rapidly to admin queries, requests for help or care plan changes, and the occasional emergency. I feel so supported and so lucky to have the Alina staff looking after my loved ones.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, thank you for this lovely review! It has been a pleasure working with you and the family to support Dad! As always, we are here to help many thanks.

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Review of
Alina Homecare Chobham & Woking
from Tracey S (Niece of Client) published on 20 December 2024

Submitted via Website • Report

Overall Experience

I am pleased with how easy it has been to amend my Aunt's care. If we are visiting we are able to cancel or amend a care visit with an email and it has always been dealt with promptly with no errors. My Aunt values the care she receives and talks fondly of all her carers.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, thank you for this lovely review! It has been a pleasure supporting your aunty and we all enjoy going! Thank you.

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Review of
Alina Homecare Leatherhead
from K C (Daughter of Client) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Professional, efficient and supportive from the start of the process to the end of the care needed. Extremely personable staff and more importantly all the team were so kind to my mum and dad. They both were so helpful and just what we needed as arranging care was new to us.
Highly recommend.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for such a lovely review. It was an absolute pleasure supporting your father and getting to know both him and your mother. I will ensure to pass on your kind words to the rest of the team as well. Many thanks.

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Review of
Alina Homecare Leatherhead
from Debbie N (Daughter of Client) published on 25 October 2024

Submitted via Website • Report

Overall Experience

From the first meeting a particular staff member I was in good hands. He is so compassionate as well as being helpful in a practical way. Mum agreed to one hour a day which was put in place very quickly. Unfortunately, her health deteriorated quickly and she sadly passed away. The visits she had were

a bonus for which we are grateful. I would highly recommend it to anyone looking for care for their loved one.

Reply from Sophia Wheeler, Branch Manager at Alina Homecare Leatherhead

Thank you so much for your lovely, kind words. It was a pleasure supporting your mother and our thoughts are with you all at this time. I will ensure to pass on your lovely comments. Thank you again.

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Home Care Providers Owned by Alina Homecare in Surrey

Alina Homecare Locations in Surrey (5)

Alina Homecare Reviews in Surrey (110)

Alina Homecare Chobham & Woking

Alina Homecare Guildford

Alina Homecare Guildford

Alina Homecare Guildford

Alina Homecare Leatherhead

Alina Homecare Chobham & Woking

Alina Homecare Leatherhead

Alina Homecare Leatherhead

Alina Homecare Leatherhead

Alina Homecare Walton-on-Thames

Alina Homecare Chobham & Woking

Alina Homecare Guildford

Alina Homecare Walton-on-Thames

Alina Homecare Guildford

Alina Homecare Epsom & Ewell

Alina Homecare Chobham & Woking

Alina Homecare Chobham & Woking

Alina Homecare Chobham & Woking

Alina Homecare Leatherhead

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