SureCare in Cheshire | 3 Home Care Providers

Review of
SureCare (Central Cheshire)
from Andi R (Son of Client) published on 13 August 2025

Submitted via Website • Report

Overall Experience

Sure Care are a responsive and caring provider who have been incredibly flexible providing me with the respite breaks I need whilst looking after Mum.

The care manager and her team have made a huge difference.

They are trustworthy and efficient managing moving schedules and very good value all

round!

Reply from Kirstie Hercules, Registered Manager at SureCare (Central Cheshire)

Thank you for your lovely review of our care team and the office team. We always aim to be flexible and provide a service which can be changed as needs change, ensuring support can be adapted quickly. We are so pleased to hear that by working with you, we have been able to ensure your Mum is well cared for and have made a huge difference to your family. We know the team enjoy visiting your Mum as she is a pleasure to visit

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Review of
SureCare (Central Cheshire)
from R W (Daughter of Client) published on 2 June 2025

Submitted via Website • Report

Overall Experience

Surecare are like a breath of fresh air compared to AMG Nusing & Care Services who my Mum had previously. I can't recommend Surecare enough, my mum is now getting call times when she should and all her medication is being administered and watch, general domestic duties are covered and showering and

washing is highly encourage.
***** 5 stars.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely review, we pride ourselves on being punctual and like to provide as much support as needed, whilst balancing independence. We are really pleased that your mum is benefitting from our care and support.

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Review of
SureCare (Central Cheshire)
from A B (Wife of Client) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

We have some really lovely lady carers who have helped us very much when we really needed the help.
It has taken a big weight from me as I have suffered stress from the effects of the Alzcheimers's. I am delighted how much my husband has come on since having the carers, he feels very comfortable with

them. Thank you team.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely review of our team and the service we offer. We always aim to take stresses away from families as you need the quality family time together and we provided the care and support needed. We are so pleased that your husband has benefitted from having care and we will continue to adapt our care to meet his changing needs.

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Review of
SureCare (Central Cheshire)
from Carol R (Daughter of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience

All the ladies are lovely and respectful. They support me with anything we need eg showering mum.
I have noticed that times change slightly and I am not informed. I would prefer to know if times change as I get my mum up and give her insulin and breakfast before the carer arrives.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your 5 star review and we are glad that all of the team are respectful. We appreciate the comment about time changes and do have a 15 minute tolerance on time changes where we don't always contact a client but this is generally for last minute time changes due to circumstances on the day, otherwise we always strive to let our clients know about time changes and will work with people to make sure the times are suitable for the clients needs.

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Review of
SureCare (Central Cheshire)
from Tim J (Son of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience

The Sure Care ladies have been absolutely brilliant with my dad. They have been working with my dad over many years and it is only because of their kind service that Dad was able to stay in his own home over a period of at least 18 months.
Then when it became impossible for him to stay living alone,

he moved into a care home and we continued to have Sure Care visiting in order to settle him in. The ladies were familiar faces to him and this helped him settle because they were visiting daily .
I will always be grateful that it was one of the young Sure Care staff, who noticed that dad had a UTI which ultimately led to him being in the home. Without their professionalism, knowledge and compassionate service, it could be that my dad would no longer be alive.
So I will be forever grateful to Sure Care for their remarkable work.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your very heartfelt review of our service and care team. We have an incredible team who are caring and knowledgeable and look out for signs that could indicate further professional help is needed. We know that everyone in the team who has met your dad is very fond of him and have been grateful that they could continue their support whilst living in the home. Thank you for choosing SureCare

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Review of
SureCare (Central Cheshire)
from Gillian C (Wife of Client) published on 25 April 2025

Submitted via Website • Report

Overall Experience

I have found SureCare a fantastic company in their commitment to the clients. The carers are excellent, very cheerful and most importantly they listen to the clients requests, and match the care givers to the needs of their patients. I would not hesitate in recommending SureCare to anyone who needs

I:I care. They are an amazing company and the only reason we are terminating the contact with them, is that we are leaving the area.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely review. We are very lucky to have such a great team of carers who are very adaptable to changing needs. We totally understand the re-location and I know 1 carer that is tempted to re-locate with you! We wish you and your family all the very best for the future and have enjoyed the time we have been able to spend with your family.

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Review of
SureCare (Central Cheshire)
from Helen S (Daughter of Client) published on 15 April 2025

Submitted via Website • Report

Overall Experience

I am so pleased I decided to use Surecare for my parents, it all came to be last August when my mum was discharged from hospital after being an inpatient for 3 weeks with pneumonia. She needed a bit extra care to start with, I rang up and asked for help with some care and they had it sorted immediately

and started within about 4 days. They now come every night and stay over. Lovely girls and Mum and Dad think the world of them, they will do anything they want, help them get ready for bed and stay over night in case they are needed in the night and they are there to help them get dressed in a morning and get breakfast, they couldn't manage without them it is the same two girls that do the nights between them do there is continuity. If anyone is looking for any care I fully recommend Surecare for their efficiency and professionalism!

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your heartfelt review and recommendation, which we will share with our team. The girls are so very fond of your parents and don't see their jobs as work as spending time with your parents is such a joy for them.

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Review of
SureCare (Central Cheshire)
from Alison B (Daughter of Client) published on 31 March 2025

Submitted via Website • Report

Overall Experience

SureCare has been providing daily care for my mother over the past six months and assisting my father with various tasks since January. The team consistently delivers exceptional care, demonstrating professionalism, compassion, and dedication. They always ensure my parents' comfort and well-being, offering

personalised attention and clear communication that truly make a difference. I highly recommend SureCare for their outstanding service and commitment.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for reviewing our team and we are so pleased that you are happy with the care your parents are receiving. Our team always strive to provide exceptional care with the personal touch. We know the team are very fond of your parents and will be very proud to read your 5* review.

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Review of
SureCare (Central Cheshire)
from Bart G (Client) published on 6 March 2025

Submitted via Website • Report

Overall Experience

I regularly travel all over the country for work and being physically disabled, I have to arrange care in hotels everywhere I go. I'm so glad I found SureCare. The service has been excellent, the carers are friendly and reliable which is critical for my work. They are always able to provide care when

I stay in the area. The office staff have really helped by setting me up with other SureCare agencies around the country which enables me to expand my work. A really excellent service, I would definitely recommend SureCare Central Cheshire.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your review. We are so pleased that we have enabled you to continue with your work and knowing how incredible your work is, it's great that you are able to provide a service across the whole of the country. We hope we can continue to provide support for as long as you need us, it's always a pleasure to spend time with you.

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Review of
SureCare (Central Cheshire)
from E D (Client) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

So far I have no complaints. The carers do everything I ask. They never complain - always helpful and polite.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for taking the time to provide a review of our service. We are so happy that our team does all that you ask and that they are always helpful and polite. Our team are chosen due to how caring they are and it's great to hear that they are providing super care and support.

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Review of
SureCare (Central Cheshire)
from K R (Client) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience

Have found the carers friendly and helpful and happy to do any tasks I ask of them.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for reviewing our service and we are so happy that you are pleased with the support you are getting. We always strive to ensure we complete as many tasks as possible in order to assist people fully.

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Review of
SureCare (Central Cheshire)
from Ann K (Client) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

I have found all carers extremely confident and knowledgeable in all they do and with kindness and concern. Their concern and kindness towards me have been stimulating and rewarding.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely review and we are so glad that you have found benefit from receiving care and support. It's important to us that all of our carers are very knowledgeable and able to provide only the very highest levels of care.

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Review of
SureCare (Central Cheshire)
from Gavin D (Son of Client) published on 7 November 2024

Submitted via Website • Report

Overall Experience

SureCare has been visiting my Father daily for 18 months now and offers an invaluable service.
They are always polite and professional and I can thoroughly recommend their staff and services.
Communication from them with scheduling times etc. is first class.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your great review. It's so good to know that you are happy with our team. We always want to provide a professional service with a smile and to keep our families up-to-date with any changes.

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Review of
SureCare (Central Cheshire)
from Claire D (Daughter of Client) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Superb carers who are friendly, have a lot of patience and a professional approach.
My mother is seen four times a week and my mother looks forward to the carer's visit.
The staff are kind and courteous.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your lovely review. We are so glad that your mother is enjoying the support offered by our team. We know the team are very fond of your mum and look forward to seeing her.

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Review of
SureCare (Central Cheshire)
from Jean H (Daughter of Client) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Following a poor experience with a previous care provider I reached out to SureCare in June 2024 to help ensure that my parents be able to return home safely after respite care. SureCare responded quickly and efficiently to draw up care plans to facilitate the move home. The carers all show patience,

empathy and professionalism in their support of Mum and Dad. As their needs have increased SureCare have ensured the necessary support has been forthcoming. SureCare have helped in emergency situations and kept me updated of any concerns. The office staff respond quickly to phone calls and emails. A professional team with a very personal approach.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your fantastic review of our care team and office team. We always aim to provide a service which can be changed as needs change and ensure the level of care is able to be adapted quickly. We work with families to ensure the needs of loved ones are well catered for and will always help in emergency situations. We know your parents are very well thought of by the team and are a pleasure to visit.

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Review of
SureCare (Central Cheshire)
from Jonathan F (Son of Client) published on 1 October 2024

Submitted via Website • Report

Overall Experience

I got in touch with SureCare in early September when it was clear my father was in need of much more help to manage the effects of his cancer. We received a very helpful response to our initial contact, which was followed by a friendly visit to assess Dad's needs. We then heard back very promptly with

some options and we took the option of having 2 carers living in to provide 24/7 care. They were both very well trained and personable, quickly forming a connection with Dad and us, also working well with the district nurse and community care team. The last 10 days of my father's life would have been unimaginably more difficult without these 2 carers. Instead, my family and I were able to spend time with him in ways that really counted. My thanks to everyone at SureCare for making this possible.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your very kind review of our team. We are so very pleased that we were able to help you at the most difficult time for both your father and your family. Spending quality time together at the final stage of life is so important and we are glad that we enabled this to happen.

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Review of
SureCare (Chester)
from T S (Son of Client) published on 30 September 2024

Submitted via Website • Report

Overall Experience

From July onwards there have left an elderly bedridden lady in an absolute state, the property was horrific and not one of their carers reported it to adult social care or anybody, which is a breach of duty of care.
Do not use this company at all.

Reply from Harriet Woodcock, Operation Manager at SureCare (Chester)

Thank you for your review, we value both positive and negative feedback to ensure the care we provide remains at a very high standard. As you are already aware an open investigation is underway, and we are in contact with you alongside the relevant external agencies. We would like to highlight some further information that you have not mentioned in your review. For transparency purposes, our care staff have not been able to gain entry to your mother's property since the start of her care package. This as you are already aware is because of a family member refusing entry who also resides at the property with your mother. Furthermore, the Local Authority is already aware of the situation and has been reported previously. Finally, SureCare Chester has been requested by the social worker to continue. As advised we will keep you updated on our progress through our existing investigation and communication

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Review of
SureCare (Central Cheshire)
from Lyndsey G (Daughter of Client) published on 12 July 2024

Submitted via Website • Report

Overall Experience

SureCare have been very professional, helpful and caring throughout; the first phone call, assessment, visits and aftercare. This was a last-minute decision to have care for my mother whilst we were away, and something that we would definitely look to repeat in the future. Mum enjoyed the visits and

found everyone to be friendly and helpful. Thank you!

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for your review. We are so glad that we were able to provide the care to allow you to have a break with the reassurance that your mum was being visited daily and given the support needed. The team enjoyed meeting your mum and would be more than happy to assist again in the future.

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Review of
SureCare (Central Cheshire)
from Sue K (Daughter of Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience

I can thoroughly recommend SureCare, they have been brilliant. My mum had been in a nursing home for two years but really wanted to come home. They helped us make this possible and the care she got was exceptional. Thanks to SureCare she spent the last few months of her life where she wanted to be.

All the carers were lovely and helped us as a family at the end.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you so much for your lovely review. Getting people back home, where they feel most comfortable, is always our priority. We have a wonderful team that not only supports our clients but also their families and we are so glad that you and your family received the support you needed.

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Review of
SureCare (Central Cheshire)
from Helen W (Client) published on 31 May 2024

Submitted via Postal Card • Report

Overall Experience

Following several falls I totally lost my confidence. I used SureCare for the last couple of weeks and have received wonderful support which is really improving my confidence. I recommend them totally.

Reply from Tina Jones, Owner at SureCare (Central Cheshire)

Thank you for reviewing us and we are so pleased that we are helping you to regain your confidence. Our team have enjoyed spending time with you and seeing you grow in confidence, which we know will keep growing.

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Home Care Providers Owned by SureCare in Cheshire

SureCare Locations in Cheshire (3)

SureCare Reviews in Cheshire (119)

Reviews Posted for members of SureCare

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

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SureCare (Central Cheshire)

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SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Chester)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

SureCare (Central Cheshire)

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