SureCare in Surrey | 3 Home Care Providers

Review of
Surecare (Bracknell & Farnborough)
from Nicky G (Sister of Client) published on 15 May 2025

Submitted via Website • Report

Overall Experience

We were delighted with the care we received from 'Sure Care'; our interview and assessment with the Manager was lovely and excellent, thorough and most professional; she was courteous; sympathetic and very kind. She took trouble to get to know my brother and wrote a superb account of all my Brother's

needs and requirements. Carers were sent to my Brother's house immediately at very short notice and the Carers were very caring; empathetic; and liked by my Brother who suffers from Dementia; nothing was too much trouble and the carers would go that extra mile to help. Most importantly we got good feedback from the Carer of how his visit went with my Brother; what they had done and anything that needed attention. I cannot recommend 'Sure care' more highly and know that any one using them will be happy and have their mind put at rest; thank you so much, all at 'Sure Care' for looking after us so well; with best wishes and warmest regards, a very satisfied customer.

Reply from Rania Kheir, Registered Manager at Surecare (Bracknell & Farnborough)

Thank you so much for your kind and thoughtful words. We are truly delighted to hear that you were happy with the care provided by SureCare.It was a pleasure to meet you and your brother, and we're grateful for the opportunity to support him. Our team strives to provide compassionate, person-centred care, and it means a great deal to know that our efforts made a positive difference to you both-especially during what can often be a challenging time. Your feedback about the professionalism of the assessment process, the responsiveness of our service, and the dedication of our carers will be shared with the whole team. We are especially pleased to hear that your brother connected well with the carers and that their updates brought you peace of mind.Thank you again for taking the time to share your experience. We are proud to have supported your family and send you our very best wishes

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Review of
SureCare Guildford & Woking
from D G (Daughter of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience

We have been using home care for approximately 4months and everything has worked well. Carers are of high standard professional and friendly and my parents both enjoy seeing them turn up. They do extra jobs as well as assist my mum to wash and dress

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Review of
SureCare Guildford & Woking
from Michele G (Daughter of Client) published on 30 April 2025

Submitted via Website • Report

Overall Experience

Can not recommend Surecare enough , kind thoughtful staff . Nothing is to much trouble ... The manager and another staff member put their heart and soul into their care of clients .... thank you so much to them and all the staff

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Review of
SureCare Guildford & Woking
from Debbie A (Daughter of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

We came to your company with recommendations and glad we did. Nothing too much trouble to find the right carer for mum. We are so happy with the company. Mum has a few problems and takes a lot of medication which is all sorted out. When mum has appointments the company arrange to take her for us. This

definitely takes the stress off me and my sister.

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Review of
SureCare Guildford & Woking
from John W (Son of Client) published on 25 March 2025

Submitted via Website • Report

Overall Experience

Living overseas I am very reliant on SureCare to provide a quality 24x7 live in care package. They have really stepped up to the plate and it is of great comfort to me that Dad is being well looked after and cared for. The live in carer is very professional but at the same time has established a great

rep-or with my Father and she brings some fun and laughter into his life. The live in carer is supported by a very professional team who manage scheduling and regular updates on Dad's well being. The team has also used their experience to help manage the relationship with the local Social Services and Occupational Therapy teams and Dad's doctors office. This has been a valuable part of the service given my remote location.

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Review of
SureCare Guildford & Woking
from Maidie C (Client) assisted by family/friend published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

My carers are worth their weight in gold, not just carers but friends. We have a good laugh and chat while they prepare my food, attend to personal care and tidy the house. It's never anyone I don't know, I have three regular carers and the manager sometimes comes herself. They do an hour each morning

and 30 minutes before lunch. I feel so much better since SureCare started.

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Review of
SureCare Guildford & Woking
from D R (Son of Client) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

Friendly staff who have been consistent, willing, kind and respectful. I have felt very reassured by the professionalism of all staff. The ability to flex the level of support up and down is potentially useful and nothing has felt like a hard sell.

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Review of
SureCare Guildford & Woking
from Stephen L (Son-in-law of Client) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

From the start, the SureCare team have been excellent. The manager was proactive, quick to everyone and made starting with a care agency straightforward and focussed on our needs. She has remained available when we have needed her and clearly keen to maintain a productive relationship. She chose a carer

who is friendly, responsive and keen to ensure that my mother-in-law remains in control. Most importantly, she is someone that we trust and has quickly allayed any fears about starting this care journey. Highly recommended!

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Review of
SureCare Guildford & Woking
from Julie B (Daughter of Client) published on 16 September 2024

Submitted via Website • Report

Overall Experience

We are very pleased with the care our mum is receiving from SureCare.
Since they started, Mum has been much happier. She looks forward to the visits. All the staff are very helpful, happy and professional, and very reliable. Nothing is too much for them, as Mum can be challenging at times.
We are

very happy with all the care given.

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Review of
SureCare Guildford & Woking
from Valerie R (Client) published on 7 September 2024

Submitted via Postal Card • Report

Overall Experience

I have a helper who is always cheerful with a lovely sense of humour. She is always willing to do anything I ask her. She has difficulty getting here on time, which doesn't matter to me but may cause stress to her.
I enjoy her company and a nice clean house!

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Review of
SureCare Guildford & Woking
from S B (Daughter of Client) published on 8 August 2024

Submitted via Website • Report

Overall Experience

Excellent service and care. My mother is 92 and very happy with the care she is receiving, excellent carers who really care about my mother. She really loves them, they make her life so much better as she is very happy with what they do for her and cannot praise them enough

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Review of
SureCare Guildford & Woking
from H L (Granddaughter of Client) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Couldn't have found a better care agency and carers to look after my Grandma.
It will be really nice to work with Guildford now that the office is up and running. SureCare has cared for Grandma since April.
The manager has been invested with our family from the start and has kept us informed every

step of the way.

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Review of
SureCare Guildford & Woking
from Debbie N (Daughter of Client) published on 13 June 2024

Submitted via Website • Report

Overall Experience

We have been using SureCare Guildford and Woking since December 2023 and couldn't be happier. The manager has been extremely helpful and supportive at a time when I suddenly needed help with my 95-year-old mother and didn't know where to start. She has taken time to get to know Mum personally and match

her with suitable carers and will not send anyone Mum hasn't already been introduced to. Communication between myself, management and the carers themselves has been brilliant, any concerns are always noted promptly so that I can act on them. They generally come in the early morning and lunchtime and I do the evening but there is flexibility, giving 48 hours' notice I can make changes if Mum has an appointment or we have other plans. Mum says they're worth their weight in gold, high praise from a lady who thought she didn't need help and wants to stay in her own home for as long as possible. You can't put a price on peace of mind and I'm so glad I chose SureCare.

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Review of
Surecare (Bracknell & Farnborough)
from Maxine L (Daughter of Client) published on 14 September 2023

Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Surecare. After meeting the manager and the time she spent with my mother getting to know her, I had no doubt that my mother would be well looked after and happy with the carers that would be provided to look after her. My mother's carers made her very happy, nothing

was too much trouble and she looked forward to them coming in 3 times a week. Very helpful when rearranging visits due to my mother's appointments. Sadly my mother is moving to residential care.
If we could have continued with Surecare then we would have. From all the family we wish to thank you for the care and understanding you gave our mother.

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Review of
Surecare (Bracknell & Farnborough)
from Janet B (Wife of Client) published on 25 November 2022

Submitted via Website • Report

Overall Experience

We chose Surecare to look after my husband, who is Paraplegic, while I was recovering from a hip replacement. The carers were with us for 18 weeks, twice a day, three hours in the morning and one hour in the evening. They were always on time, especially as my husband had a strict routine to keep to.

The carers were always very friendly and very helpful. Surecare went above and beyond to find us the right carers for my husband's complex needs, and my husband and I built up a great relationship with them. We would have no hesitation to use them again should the need arise.

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Review of
Surecare (Bracknell & Farnborough)
from Jenny V (Partner of Client) published on 13 July 2022

Submitted via Website • Report

Overall Experience

SureCare is a well-run and professional caring agency. I was truly happy with the way my husband was cared for, and the management were sensitive to my requests. At all times, they were able to fill the visits, and the carers took a personal interest in their clients.
I was truly happy to have found

this company, and it was a great relief to know my husband had support while I was working.

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Review of
Surecare (Bracknell & Farnborough)
from Sue B (Daughter of Client) published on 10 May 2022

Submitted via Website • Report

Overall Experience

So glad we have found Surecare to look after Mum following her stroke. After some not so good experiences, they have been a revelation.
Professional - initial visit covered all aspects of the care and service needed. Care for Mum was a new experience for us, so the advice and suggestions offered to

help put the care package together were gratefully received.
Reliable - times of visits are regular and on time - very important to Mum who clock watches. Mum needs two carers four times a day, which is labour intensive, but they manage to have a team with a couple of dedicated lead careers supported by a second on each visit. This means Mum gets to know them and has built a good, trusting relationship with them. They treat her with respect and dignity, and always have time to provide care without rushing. Have been very instrumental in helping with exercises with great results in Mum's recovery.
Communication is good, and any issues are discussed and sorted without a fuss.

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Review of
Surecare (Bracknell & Farnborough)
from Yvonne M (Daughter of Client) published on 27 April 2022

Submitted via Website • Report

Overall Experience

Very grateful for the way this company came to our rescue at a difficult time - the death of my father. Excellent care for 5-hours per day (so we could resolve formalities) was in place for my mum within 48-hours of my request. The carers were lovely to my mum and so helpful to us. The lady at the office

was also a star. Sadly, due to my illness, I could no longer cope, and we had to put Mum into residential care earlier than intended. The carer helped us get Mum ready, and the company was very understanding of the short notice we had to give. Would not hesitate to recommend this company for their care, compassion, efficiency and brilliant staff.

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Review of
Surecare (Bracknell & Farnborough)
from Anne W (Client) published on 24 February 2022

Submitted via Website • Report

Overall Experience

Responsive and proactive service. They welcome feedback and make changes quickly when required. The member of staff that visits uses her initiative rather than just following a set routine. Would highly recommend.

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Review of
Surecare (Bracknell & Farnborough)
from David N (Client) published on 24 February 2022

Submitted via Postal Card • Report

Overall Experience

Company responded quickly and provided care immediately.

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Home Care Providers Owned by SureCare in Surrey

SureCare Locations in Surrey (3)

SureCare Reviews in Surrey (21)

Reviews Posted for members of SureCare

Surecare (Bracknell & Farnborough)

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

SureCare Guildford & Woking

Surecare (Bracknell & Farnborough)

Surecare (Bracknell & Farnborough)

Surecare (Bracknell & Farnborough)

Surecare (Bracknell & Farnborough)

Surecare (Bracknell & Farnborough)

Surecare (Bracknell & Farnborough)

Surecare (Bracknell & Farnborough)

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