Home Care Provider Owned by SureCare in Warwickshire

the care and treatment was geared just right and was adjusted accordingly as her illness progressed. We could go away on holiday knowing that Mum was in safe hands.

an extra shout out to Debbie(her main carer) who goes that extra mile and is so kind and treats mum with dignity.
Well done ,keep up the good work team.

after him so he got to go to know them well and he regarded them as friends. They also did far more than just do their jobs. They looked after him and took care of him.

They did their job so well it took a lot of pressure off me so I could spend time visiting Dad instead of spending all my time sorting things out.

is receiving excellent care.
Thank you so very much

highly recommend these wonderful ladies.

everyone....but SureCare have provided real 'care' & bought such joy. We are all thankful to them.

Thank you so much.

in particular to be friends. I noticed how much happier she was. Her condition deteriorated and SureCare set up a care regime with 3 carer visits at incredibly short notice again, so that she could be discharged from hospital. Again despite her apprehension, she adapted well with the new carers now providing more personal care and her meals. She was hospitalised again and we made the decision that she needed a live in carer and again the manager was able to set that up so quickly. Sadly my mum passed away in hospital before discharge. I cannot recommend SureCare enough, from the responsiveness of the managers to the quality and caring nature of their carers, they really made my mum's last few months more comfortable.

family group, along with my daughter and grandson who looked after my husband. I thank the carers who offered to sit up all night so that my daughter and I could get some sleep.

how we would like things doing, times of calls etc. The carers who visited to support my uncle were friendly, kind, caring, compasionate, efficient and hardworking. They arrived on time and made sure everything was completed before they left. Sadly my uncle passed away but this was the first care agency he had enjoyed receiving visits from. I would absolutely recommend them to others looking for carers for themselves or their families. The communication was fantastic and all my queries were answered straightaway. On the whole, an outstanding company with outstanding staff.

of a morning call, the carer usually is on time and performs the tasks required of her, except for the way she makes the bed - Mum likes it done in a particular way but is reluctant to criticise or ask the carer to do it 'her' way! To the best of my knowledge, the carers treat Mum with respect and are generally helpful and friendly.

a lot more input from them. This was provided at extremely short notice and on a bank holiday. All of the carers were friendly, caring and kind, and although some were inevitably more capable than others, all were willing to do whatever was asked of them. They all learned my father's routine, which was important to him as well as to me. At the end of the month, my father's needs changed again, and the team were very understanding and quickly adapted to this change.

office as required, which was very helpful as I live 300 miles away. The office staff were very supportive and helpful with all the arrangements, including increasing or changing the care calls quickly when required. Having such a lovely care agency gave me peace of mind, as I knew any concerns would be brought to my attention and the staff team would go the extra mile to help resolve the situation. Thank you for all the support you've provided. I would recommend SureCare.

give us the support we would never know about. Nothing is too difficult, and if they don’t know something, I get a call from their manager - one call was late one night as she had been busy but knew I’d be worrying if no one called! Outstanding service.

through their personal social media.

but now she really appreciates their care and support and feels that they are her friends. Whenever there is a possible problem, I can contact SureCare, and get almost immediate responses. The service is well organised and managed. They really do prioritise the welfare of their clients. I cannot thank them enough for all that they are doing for Mum.