Home Care Providers Owned by SureCare in Tyne & Wear
Only the locations & reviews in Tyne & Wear for SureCare are showing below.
View the details of all 63 locations (with 1034 reviews) owned by SureCare
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SureCare Locations in Tyne & Wear (2)
SureCare (Newcastle & North Tyneside)
9.8
63 reviews
The Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3PF
"Good service by all carers. Prompt attention and response from the office team Responsive to changes in circumstances ie appointments,…" Read all 63 reviews
SureCare Newcastle and North Tyneside is a high-quality, family run home care provider, based in Newcastle, delivering person-centred care to all its service users throughout Northumberland, North Tyneside & Newcastle Area. Set with a clear aim, to become… Read more about SureCare (Newcastle & North Tyneside)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £34.49 / hour
- Live-in Care from £1,400 / week
SureCare Gateshead
9.6
9 reviews
Office B4, Design Works, William Street, Felling, Gateshead NE10 0JP
"We have a main carer Monday to Friday who is excellent. Weekends are different but still good Carole is well looked after I'm really…" Read all 9 reviews
SureCare Gateshead offers quality care to people in Gateshead and the surrounding areas so they can continue living at home. People get a tailor-made package of care and support that takes into account their preferences and individual needs. Surecare… Read more about SureCare Gateshead
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £29 / hour
- Live-in Care from £700 / week
Other Home Care Groups you may be interested in:
SureCare Reviews in Tyne & Wear (72)
Reviews posted for members of SureCare
Review of
SureCare (Newcastle & North Tyneside)
from M Y (Father of Client) published on 26 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy and satisfied with the surecare services provided to my daughter. The staff is very co-operative and professional. They know how to treat their clients on all sorts of situations . My daughter is also happy with the staff.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your kind feedback. We're delighted to hear that both you and your daughter are happy with our services and our team. We really appreciate your trust in SureCare
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Review of
SureCare (Newcastle & North Tyneside)
from J W (Daughter of Client) published on 26 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We've been with Surecare for a number of years, and I can honestly say they've been a god send to both me and my parents. Being able to go to work with complete peace of mind, knowing my parents are being so well looked after, means everything. The care provided is consistently professional and of a
very high standard. I wouldn't hesitate to recommend Surecare to anyone looking for quality care for themselves or their loved ones.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your wonderful feedback and for your continued trust in SureCare over the years. We're so pleased to hear that we've been able to give you peace of mind and support your parents with high-quality care. Your recommendation truly means a lot to us.
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Review of
SureCare (Newcastle & North Tyneside)
from David C (Son of Client) published on 26 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good service by all carers.
Prompt attention and response from the office team
Responsive to changes in circumstances ie appointments, medication, periods in hospital etc.
New carers shadow existing meaning speedier transition
Carers are mums "angels" and very much appreciated by us all
Prompt attention and response from the office team
Responsive to changes in circumstances ie appointments, medication, periods in hospital etc.
New carers shadow existing meaning speedier transition
Carers are mums "angels" and very much appreciated by us all
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you so much for your lovely feedback. We're really pleased to hear that you're happy with both our carers and office team, and your kind words about the carers being your mum's "angels" mean a great deal to us. Thank you for trusting SureCare to support your family.
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Review of
SureCare Gateshead
from George W (Husband of Client) published on 9 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have a main carer Monday to Friday who is excellent. Weekends are different but still good Carole is well looked after I'm really pleased.
Reply from Shakiru Egunjobi, Director at SureCare GatesheadThank you for your kind words, we are pleased to know you are happy with the service we provide
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Review of
SureCare (Newcastle & North Tyneside)
from L C (Daughter of Client) published on 2 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff go above and beyond at short notice. They have spent a lot of time building a therapeutic compassionate relationship with Mam. Nothing I ask is ever a problem. Needed medication collected from GP at short notice during a care visit and they got it immediately ! Superb team cannot speak highly
enough of them.
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Review of
SureCare Gateshead
from A G (Wife of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff have been lovely and very helpful. Always polite and eager to please. My husband considers the carers friends now and looks forward to their visits I cannot recommend them highly enough.
Reply from Debra Douglass, Registered Manager at SureCare GatesheadThank you for your kind words Avril, am pleased we can deliver a person centred approach.Debs
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Review of
SureCare Gateshead
from J D (Client) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Good, easy, friendly. No embarrassment.
Reply from Debra Douglass, Registered Manager at SureCare GatesheadThank you for you kind review.We are so happy we provide a service to suit you. Registered Manager
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Review of
SureCare Gateshead
from Sheila P (Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
In general competant and thorough. Delivered with courtesy. Always pleasant.
Reply from Debra Douglass, Registered Manager at SureCare GatesheadThank you for your kind words, we always try are very best.
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Review of
SureCare Gateshead
from Anthony D (Client) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cleaner very good.
Reply from Debra Douglass, Registered Manager at SureCare GatesheadThank you for your feed back, we are pleased your are happy with the service.
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Review of
SureCare Gateshead
from Maureen G (Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exclusively tidy, organised and helpful, also kind and considerate towards my needs.
Reply from Debra Douglass, Registered Manager at SureCare GatesheadThank you for you kind words, we always try are best to ensure we are meeting the needs requested.
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Review of
SureCare Gateshead
from Jean W (Client) assisted by family/friend published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They did everything very satisfactory. There are not problems.
Reply from Debra Douglass, Registered Manager at SureCare GatesheadThank you for your review, we are happy your service works well for you.
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Review of
SureCare Gateshead
from Josephine P (Daughter of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Happy to have respite care when needed, really happy with service.
Reply from Debra Douglass, Registered Manager at SureCare GatesheadThank you for your feedback.We are happy to be able to support you with respite.
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Review of
SureCare Gateshead
from Susan H (Daughter of Client) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Happy with carers, I feel comfortable with them. Always happy to help in office.
Reply from Shakiru Egunjobi, Director at SureCare GatesheadThank you Susan.our client are our priority and we are here to give all our client the best service they require.
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Review of
SureCare (Newcastle & North Tyneside)
from Rajoo F (Husband of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service without fail. Never a miss and the staff is very polite and obliging. They even ask a few times if anything else needs doing if they have time.
Always on time when they are expected to arrive.
Always on time when they are expected to arrive.
Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)Thank you for your wonderful feedback and continued support of SureCare.
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Review of
SureCare (Newcastle & North Tyneside)
from Deborah A (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I called the service manager in the friday to request a carer for the sunday of bank holiday. very short notice and she was so helpful and responded immediately to inform me that they could provide a carer.
The carer arrived for my dad promptly and his feed back was great. very friendly, professional,
The carer arrived for my dad promptly and his feed back was great. very friendly, professional,
kept him company after serving up his lunch. my dad throughly enjoyed seeing a new face and and having a general chit chat. this is the 2nd time we've used this company and will always be our go to as my dads care needs increase. thank you to the manager, the carer, and the team
Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)Thank you for your support and feedback of SureCare. We're please to hear that you and your dad are happy with our services. We are grateful for the opportunity to support your family.
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Review of
SureCare (Newcastle & North Tyneside)
from J C (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
SureCare have been providing care for my Mum over the last few months and this seems to be going very well. Mum gets on very well with her regular carer and likes the fact that it is the same person coming each week.
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Review of
SureCare (Newcastle & North Tyneside)
from James H (Son of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The guys at Surecare have been great in making a very difficult situation so much easier to bear. Always available and flexible with the ever changing needs of our parents. One member of staff in particular has done an amazing job in creating and managing the care plan needed.
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Review of
SureCare (Newcastle & North Tyneside)
from Tracy W (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers are of a high quality and carry out their job in a very professional yet friendly manner. My mam has been poorly recently and is currently living away from home and she really misses seeing her Surecare friends. Surecare still look after my dad and it is nice to still have a connection with
Surecare. As a family we are more than satisfied with the service we receive from Surecare. This is a care provider I would highly recommend.
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Review of
SureCare (Newcastle & North Tyneside)
from Simran F (Daughter of Client) published on 4 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't speak highly enough of SureCare and the support they provide to my mum and family. The care staff are punctual and always engage with Mum rather than our old company that just wanted to be in and out. As a result, the regular staff have built a really good relationship with her, which is really
comforting for us. All the care team have become an extended family and we really don't know how we would survive without them. If you are looking for a company, then look no further as SureCare truly is an exceptional care provider and I recommend them all the time!
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for your wonderful feedback and continued support of SureCare. We're delighted to hear that your mum and family are happy with our services. Your kind words mean a lot to us, and we're grateful to be part of your extended family.
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Review of
SureCare (Newcastle & North Tyneside)
from A N (Brother of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Found SureCare to be good, well organised and punctual. I was kept updated at all times along with provided information on any concerns and recommendations on how to address them. Outstanding service, would recommend.
Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)Thank you for such great feedback and your continued support of SureCare.
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Awards / Recognitions (0)
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