Home Care Providers Owned by SureCare in Tyne & Wear

  • Home Care Providers Owned by SureCare in Tyne & Wear

SureCare Locations in Tyne & Wear (2)

 

2 Home Care Providers owned by SureCare in Tyne & Wear

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SureCare (Newcastle & North Tyneside)

The Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle upon Tyne NE3 3PF 

9.9 61 reviews
"Excellent service without fail. Never a miss and the staff is very polite and obliging. They even ask a few times if anything else needs…"   Read all 61 reviews

SureCare Newcastle and North Tyneside is a high-quality, family run home care provider, based in Newcastle, delivering person-centred care to all its service users throughout Northumberland, North Tyneside & Newcastle Area. Set with a clear aim, to become… Read more about SureCare (Newcastle & North Tyneside)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
SureCare Gateshead

Office B4, Design Works, William Street, Felling, Gateshead NE10 0JP 

9.4 6 reviews

SureCare Gateshead offers quality care to people in Gateshead and the surrounding areas so they can continue living at home. People get a tailor-made package of care and support that takes into account their preferences and individual needs. Surecare… Read more about SureCare Gateshead

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £29 / hour
  • Live-in Care from £700 / week
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SureCare Reviews in Tyne & Wear (67)

Reviews Posted for members of SureCare

Overall Experience

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Review of

SureCare Gateshead

from Sheila P (Client) published on 5 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general competant and thorough. Delivered with courtesy. Always pleasant.

Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your kind words, we always try are very best.

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Review of

SureCare Gateshead

from Anthony D (Client) published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleaner very good.

Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your feed back, we are pleased your are happy with the service.

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Review of

SureCare Gateshead

from Maureen G (Client) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exclusively tidy, organised and helpful, also kind and considerate towards my needs.

Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for you kind words, we always try are best to ensure we are meeting the needs requested.

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Review of

SureCare Gateshead

from Jean W (Client) assisted by family/friend published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They did everything very satisfactory. There are not problems.

Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your review, we are happy your service works well for you.

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Review of

SureCare Gateshead

from Josephine P (Daughter of Client) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy to have respite care when needed, really happy with service.

Reply from Debra Douglass, Registered Manager at SureCare Gateshead

Thank you for your feedback.We are happy to be able to support you with respite.

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Review of

SureCare Gateshead

from Susan H (Daughter of Client) published on 19 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with carers, I feel comfortable with them. Always happy to help in office.

Reply from Shakiru Egunjobi, Director at SureCare Gateshead

Thank you Susan.our client are our priority and we are here to give all our client the best service they require.

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Review of

SureCare (Newcastle & North Tyneside)

from Rajoo F (Husband of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service without fail. Never a miss and the staff is very polite and obliging. They even ask a few times if anything else needs doing if they have time.
Always on time when they are expected to arrive.

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for your wonderful feedback and continued support of SureCare.

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Review of

SureCare (Newcastle & North Tyneside)

from Deborah A (Daughter of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I called the service manager in the friday to request a carer for the sunday of bank holiday. very short notice and she was so helpful and responded immediately to inform me that they could provide a carer.
The carer arrived for my dad promptly and his feed back was great. very friendly, professional,
kept him company after serving up his lunch. my dad throughly enjoyed seeing a new face and and having a general chit chat. this is the 2nd time we've used this company and will always be our go to as my dads care needs increase. thank you to the manager, the carer, and the team

Reply from SureCare Newcastle & North Tyneside, Registered Manager at SureCare (Newcastle & North Tyneside)

Thank you for your support and feedback of SureCare. We're please to hear that you and your dad are happy with our services. We are grateful for the opportunity to support your family.

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Review of

SureCare (Newcastle & North Tyneside)

from J C (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare have been providing care for my Mum over the last few months and this seems to be going very well. Mum gets on very well with her regular carer and likes the fact that it is the same person coming each week.

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Review of

SureCare (Newcastle & North Tyneside)

from James H (Son of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The guys at Surecare have been great in making a very difficult situation so much easier to bear. Always available and flexible with the ever changing needs of our parents. One member of staff in particular has done an amazing job in creating and managing the care plan needed.

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Review of

SureCare (Newcastle & North Tyneside)

from Tracy W (Daughter of Client) published on 10 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are of a high quality and carry out their job in a very professional yet friendly manner. My mam has been poorly recently and is currently living away from home and she really misses seeing her Surecare friends. Surecare still look after my dad and it is nice to still have a connection with
Surecare. As a family we are more than satisfied with the service we receive from Surecare. This is a care provider I would highly recommend.

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Review of

SureCare (Newcastle & North Tyneside)

from Simran F (Daughter of Client) published on 4 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of SureCare and the support they provide to my mum and family. The care staff are punctual and always engage with Mum rather than our old company that just wanted to be in and out. As a result, the regular staff have built a really good relationship with her, which is really
comforting for us. All the care team have become an extended family and we really don't know how we would survive without them. If you are looking for a company, then look no further as SureCare truly is an exceptional care provider and I recommend them all the time!

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your wonderful feedback and continued support of SureCare. We're delighted to hear that your mum and family are happy with our services. Your kind words mean a lot to us, and we're grateful to be part of your extended family.

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Review of

SureCare (Newcastle & North Tyneside)

from A N (Brother of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found SureCare to be good, well organised and punctual. I was kept updated at all times along with provided information on any concerns and recommendations on how to address them. Outstanding service, would recommend.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare.

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Review of

SureCare (Newcastle & North Tyneside)

from S P (Sister-in-law of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare have consistently delivered exceptional service from beginning to end, demonstrating their dedication not only to understanding our specific needs but also to confronting and addressing the difficult and challenging situations that arose while caring for my family member. Throughout every stage,
they remained professional, patient, and committed to assisting her and supporting family members who found it challenging. They consistently provided the understanding and support that was necessary at all times. We want to extend a heartfelt thank you to all the care workers for their service and personal dedication, which was evident at every step.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. Your kind words go a very long way and we're all delighted that you feel content with the support your family has received.

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Review of

SureCare (Newcastle & North Tyneside)

from Bill T (Client) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers, sympathetic and have a good sense of humour, would recommend SureCare to anyone who's having difficulty with their lifestyle because of injury, be it a minor injury or a serious one.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such a great review and continued support of SureCare. We are pleased you are happy with the care and support you receive.

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Review of

SureCare (Newcastle & North Tyneside)

from Priscilla P (Daughter of Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Surecare have looked after my mum for a couple of years now. Mum had help from 2 other care companies before Surecare, but Surecare are the best. The team in the office are always friendly and helpful. The girls who help Mum are all lovely and treat her with kindness and respect. I will always recommend
Surecare to anyone who needs help.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you are happy with the care and support your mum receives and are glad you find us the best!

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Review of

SureCare (Newcastle & North Tyneside)

from Jill W (Daughter of Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you’re after a provider that truly cares, has compassion, and total respect for their clients then look no further than SureCare!
As a daughter, all you want is peace of mind knowing your parents are being well looked after and cared for. SureCare exceeds this in every way possible. They go above
and beyond to ensure every client's needs are met to a high standard.
All the SureCare team are professional, compassionate and friendly, not just to those they are caring for but to the extended family too. I will be forever grateful for having Surecare in our lives, we couldn’t be without you all.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. Your kind words go a very long way and we're all delighted that you feel content with the care your parents receive.

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Review of

SureCare (Newcastle & North Tyneside)

from Lynne D (Stepdaughter of Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't give enough praise for this company. The care staff are always punctual and very caring and understanding of my stepmother's needs, particularly around her mental health.
They are very proactive and keep me informed if they have any concerns.
The support staff in the office are always polite
and helpful.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for such great feedback and your continued support of SureCare. The care staff love being able to support your stepmom and we're pleased you're happy with the service.

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Review of

SureCare (Newcastle & North Tyneside)

from L B (Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare has been helping with the care of our elderly father since January 2024. It has been wonderful to find a very local company, who can give us regular consistent helpers. Dad has so enjoyed their interest and gentle care, they are very willing to fit in with our long-standing resident carer's
systems and go to great lengths to look after Dad as an individual, engaging him in conversation, looking at things that interest him, and putting his dignity first. I would happily recommend Surecare.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you're happy with the care and support your father receives, in such a short time too.

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Review of

SureCare (Newcastle & North Tyneside)

from Julie B (Client) published on 22 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A wonderful service delivered by many friendly staff. Office staff are helpful and always willing to make changes to help me get the most out of the service they provide and to make it as pleasant an experience as possible for myself, the service user. My only gripe is recently they took on a couple
of employees who didn’t understand or speak English very well at all. I hope they learned from service users that this shouldn’t have happened as the experience was horrible. Overall I’m very happy with the service I receive and prefer this company to the last one I was with because I’m treated as an individual whose opinion means something AND the carers are helpful and very friendly.

Reply from SureCare Newcastle & North Tyneside, Managing Director at SureCare (Newcastle & North Tyneside)

Thank you for your feedback. We are pleased you are happy with the care and support you receive.

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Awards / Recognitions (0)

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