Home Care Provider Owned by SureCare in Derbyshire

  • Home Care Provider Owned by SureCare in Derbyshire

SureCare Locations in Derbyshire (1)

 

1 Home Care Provider owned by SureCare in Derbyshire

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SureCare (Chesterfield & Worksop)

Prospect House, Colliery Close, Chesterfield S43 3QE 

9.9 26 reviews
"Treat my father with dignity and respect and go over and above to support his needs at home . Communication with family is excellent and…"   Read all 26 reviews

SureCare Chesterfield & Worksop aims to provide you, or your loved one, with a bespoke package of care and support. They will complete a full care needs assessment which will give you the opportunity to tell them what help you require and for the… Read more about SureCare (Chesterfield & Worksop)

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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SureCare Reviews in Derbyshire (26)

Reviews Posted for members of SureCare

Overall Experience

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Review of

SureCare (Chesterfield & Worksop)

from Kay X (Daughter of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treat my father with dignity and respect and go over and above to support his needs at home .
Communication with family is excellent and my dad has built great relationships with his carers.
They support my dad with medication, household chores and assist in maintaining his independence.

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you so much for your kind words! We're thrilled to hear that your father is receiving respectful and compassionate care from our team. Building strong relationships and supporting his independence are our top priorities. We appreciate your recognition of our communication and commitment to his well-being. If you ever need anything, please don't hesitate to reach out!


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Review of

SureCare (Chesterfield & Worksop)

from Janet H (Wife of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service , professional and friendly at all times , hard working team, nothing is too much trouble , carers come four times a day to care for my husband from breakfast time until bedtime ,
Good communication from the office .

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you so much for your wonderful feedback! We are thrilled to hear that you have had such a positive experience with our team. Our caregivers take great pride in providing professional and friendly service, and it's heartwarming to know that their hard work and dedication have made a difference in your husband's care. We believe that open communication is key, and we're glad to hear that you feel well-supported by our office staff. If there's anything more we can do to assist you, please don't hesitate to reach out. We truly appreciate your trust in us and look forward to continuing to support you and your husband. Thank you once again for your kind words!


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Review of

SureCare (Chesterfield & Worksop)

from Barb H (Niece of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare have provide excellent care for my aunt and the communication with the Care Manager has been excellent. The team of staff that go in four times a day are all lovely and have really cared well for my aunt and treated her with the utmost dignity and kindness. I would highly recommend Surecare
to look after your relative.

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you so much for your heartfelt review! We're delighted to hear that your aunt has received excellent care from our team. It's wonderful to know that our Care Manager has maintained great communication and that our staff has treated your aunt with kindness and dignity. Your recommendation means a lot to us, and we are committed to providing the best care possible for all our clients.


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Review of

SureCare (Chesterfield & Worksop)

from Michael C (Husband of Client) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surecare offer a superb service for all needs they are reliable , courteous and discreet they treat you with dignity and respect and are always just a phone call away if you wish to make changes to the rota or you have any questions no matter how big or small

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Surecare. Our team takes pride in providing reliable and respectful service. If you ever have any questions or require further assistance, please don't hesitate to reach out. Your satisfaction is our top priority!


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Review of

SureCare (Chesterfield & Worksop)

from Peter W (Father of Client) published on 19 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service with first-class care and good communication dealing with caring for our son and his mum and myself as a whole package without exception and dealing with all issues connected with our son's well-being.

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your feedback; it's always lovely to hear how our services positively impact lives, as always it is our pleasure!


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Review of

SureCare (Chesterfield & Worksop)

from Pippa B (Daughter of Client) published on 18 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SureCare have proved to be reliable and trustworthy, good communication with clear invoicing. I have and would continue to recommend them. For me, they have been very valuable in my mum's ongoing care.

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your review! It is absolutely our pleasure to support Mum.


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Review of

SureCare (Chesterfield & Worksop)

from Jonathan B (Son of Client) published on 8 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provided home care for my dad on a daily basis, including breakfast, lunch, tea and beds. The care he received in my opinion was usually excellent, along with my sister who was the main point of contact and was very “hands-on” with SureCare along with my help. Dad is very set in his ways with
not a lot a lot of leeway allowed! Even changing carers when they left the company and the change to a new carer could cause him anxiety, we managed to keep Dad's car at home until recently but due to his lack of mobility caused carers to need more time and therefore expense we decided to move him into a nearby care home and so the care is 24/7 but all credit to SureCare. I would recommend them to others, kind regards.

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Review of

SureCare (Chesterfield & Worksop)

from P E (Client) published on 8 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Carers are excellent, very chatty, that's what I like. Appreciate going along with my sense of humour!

Reply from Amy Walker, Care Manager at SureCare (Chesterfield & Worksop)

Thank you for your lovely review, it is as always very much appreciated. It's so warming to hear our carers are doing a fantastic job!


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Review of

SureCare (Chesterfield & Worksop)

from M M (Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are efficient and aware of needs. Most do what is necessary and leave my satisfied.

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Review of

SureCare (Chesterfield & Worksop)

from Gary M (Son of Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are polite, kind and professional. They provide safety and support, both practical and emotional for my mother. The whole team keep me informed and provide dignity and a gentle approach to Mum.

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Review of

SureCare (Chesterfield & Worksop)

from Roz B (Daughter of Client) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency first supported Mum with respite care at home to enable me to go on holiday (after Mum moved in with me and my family). When Mum deteriorated she then needed two carers four times a day ongoing to hoist and general moving and handling. The agency worked with us to ensure right amount of care
and individual needs (eg -four times a day was too many hoisting sessions for Mum, so they supported us to experiment) and were flexible, so now three times a day (bigger pads/ meds 3x day) and increased support to include medications and meals when I go on holiday. Really good in sorting out any problems (nothing is trouble), they sort it out happily. All carers excellent, always new people (carers) come with usual carers (2 carers plus a shadow carer over several visits) so know routine and Mum.

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Review of

SureCare (Chesterfield & Worksop)

from Jason S (Son of Client) published on 24 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using SureCare for my parents for many months now and I feel I can leave an honest review of my time with them so far. The company provides fantastic care for my parents, trying to go the extra mile to help with any requests we may have. My Mum and Dad have commented on how lovely and considerate
the carers are and that really helps reassure me and makes me believe they genuinely do care.
So a big thumbs up from me and keep up the good work!

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Review of

SureCare (Chesterfield & Worksop)

from Janet P (Client) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My preference is for paper invoices to be sent rather than email. I would prefer it to be sent monthly rather than two months together.

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Review of

SureCare (Chesterfield & Worksop)

from Susan C (Daughter of Client) published on 21 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare stepped in to help with care for Mum when we, as a family, did not know how we would cope. They have made a big difference to Mum's health and well-bring. All carers are kind, caring and considerate. We were so pleased and grateful when carers noticed a difference in Mum and acted quickly to
help her. Thank you.

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Review of

SureCare (Chesterfield & Worksop)

from P H (Client) published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very willing and completely trustworthy. They each have different special skills, which I can call on, and their different life experiences are a big help with problems such as technology or how to access various health provisions etc.

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Review of

SureCare (Chesterfield & Worksop)

from Thomas W (Relative of Client) published on 1 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provides amazing care. The staff are highly qualified and compassionate, and they tailor their care packages to meet each individual's needs. I highly recommend SureCare to anyone looking for a care provider for their loved ones.

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Review of

SureCare (Chesterfield & Worksop)

from J P (Partner of Client) published on 1 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A good, reliable company with respect for the client. Care workers always enter the house pleasantly and commence their duties in an orderly and professional way. Can only praise the company for its duty of care. Thank you for your recent care of my partner.

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Review of

SureCare (Chesterfield & Worksop)

from A S (Daughter of Client) published on 26 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before selecting SureCare, I read the reviews and visited the website to see the background information on the company. From the first point of contact, the office staff were friendly and open to suggestions on what my mum needed. From the initial meeting at the house to setting up the care package
for my mum, it was a relaxing process and felt comfortable for me and my mum. The management and the regular care staff for my mum came to her first visit to introduce themselves. Any changes to timings, my mum was always informed, and any medical issues, I was always informed. I have no complaints about this care company, and I and my mum are very happy.

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Review of

SureCare (Chesterfield & Worksop)

from J R (Client) published on 27 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare staff have always been helpful. They are punctual and never refuse to help with any tasks I ask of them.

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Review of

SureCare (Chesterfield & Worksop)

from Sue F (Daughter of Client) published on 7 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my parents, both in their mid-90s and still at home together, has been and continues to be excellent. All the carers are friendly and cheerful and are able to cope with all the mood changes that old age brings! We are always notified of any issues that arise, and knowing that the carers
are there four times a day gives the family more peace of mind. My parents have had a few medical emergencies in the last year, and we have been so impressed by the support that has been given by the care team. It's good to know too that we can discuss any issues by ringing the contact number. I would definitely recommend this agency to anyone with similar needs.

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Awards / Recognitions (0)

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