SureCare in Leicestershire | 2 Home Care Providers

Review of
SureCare (Charnwood & Rushcliffe)
from Kay B (Daughter of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Over the last year SureCare were so kind and caring to mum, who was coping with the loss of her husband and progressive dementia caused by Alzheimer's disease. We asked SureCare to begin visiting mum with a softly softly approach, as mum was adamant she didn't need any help. We were so impressed with

the way they gradually gained mum's trust so that she began looking forward to the carers' visits. Little by little they were able to do more for her. An added bonus was that SureCare were also caring for mum's friend and neighbour, and were able to get the two of them together for coffee and a chat about old times. When mum developed a painful wedge fracture of the spine, SureCare phoned to alert us, called an ambulance, and stayed with mum until one of the family could get there. After a spell in hospital mum became very weak and confused. SureCare supported us in bringing mum home for a week at very short notice, prior to her being admitted to a residential nursing home.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words. I will pass this on to the staff

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Review of
SureCare (Leicester)
from Libby G (Daughter of Client) published on 17 April 2025

Submitted via Website • Report

Overall Experience

Surecare started caring for my mum in Feb 2025 and in just a short time they have made a huge impact. She is now doing things she was refusing with past carers. She is living the best she can with a cruel illness all thanks to these carers. They have built a lovely friendship and mum thoroughly enjoys

each visit. Thank you Surecare.

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Review of
SureCare (Leicester)
from Lawrence V (Husband of Client) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Surecare have looked after my wife since October 2024.There was a short break when my wife went back into hospital but we are back with surecare again for second time. The carer have always been very good thoughtful, helpful and caring. Can't do enough for your excellent care but thanks you all.

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Review of
SureCare (Charnwood & Rushcliffe)
from M H (Sister of Client) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My sister was cared for by the SureCare Team for a couple of years until she was admitted to a care home. I could not fault the care she received and was always contacted immediately if there was a problem. Always kind and considerate, I know she was in safe hands.

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Review of
SureCare (Leicester)
from C B (Daughter of Client) published on 21 November 2024

Submitted via Website • Report

Overall Experience

SureCare has provided my mum with five-star care she has improved since having SureCare in her home. I could not ask for a better team of carers to be looking after my mum, from the very start, everyone has been very thorough in asking about my mum's needs and then providing this 100% of the time. Thank

you.

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Review of
SureCare (Charnwood & Rushcliffe)
from Susannah P (Daughter of Client) published on 19 November 2024

Submitted via Website • Report

Overall Experience

We used SureCare at the end of my dad's life for just under 2 weeks, their care was outstanding and couldn't do enough to help you. (Talk about going above and beyond, this is an understatement). Carers formed such a bond with us all, especially my dad. Such caring individuals and a credit to SureCare.
I

cannot thank you all enough for everything. Highly recommended.

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Review of
SureCare (Leicester)
from Mandy B (Friend of Client) published on 16 August 2024

Submitted via Website • Report

Overall Experience

Very helpful and very caring staff always on time with all their checks on packages and carers, always there when you need help all in all very good care company, when there's a carer down they'll always have someone to cover that shift so you're never alone, so I will give them 5 stars because they

deserve it.

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Review of
SureCare (Leicester)
from S J (Daughter of Client) published on 8 August 2024

Submitted via Website • Report

Overall Experience

SureCare has been excellent in supporting my elderly father when he came out of hospital recovering from hip replacement surgery. They have friendly and capable care staff and a very well-organised management team. I would be very happy to recommend them.

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Review of
SureCare (Leicester)
from H G (Father of Client) published on 2 August 2024

Submitted via Website • Report

Overall Experience

My experience with your employees has been satisfactory. Very helpful, very professional, and good timings. They are very patient when with my son and ensure he's treated with respect and dignity. Overall my experience has been very good.

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Review of
SureCare (Leicester)
from A P (Partner of Client) published on 19 July 2024

Submitted via Website • Report

Overall Experience

My partner was very poorly in palliative care. Once in palliative care, a care plan was quickly set up and my partner received essential visits 4 times a day from the team. I wouldn't be able to support her without the team's help- from waging to cleaning. Loading the washing machine etc. Many thanks

for your help! I can not rate you higher!

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Review of
SureCare (Leicester)
from Nikunj P (Son of Client) published on 19 July 2024

Submitted via Website • Report

Overall Experience

SureCare made the whole experience easy for my mother, especially with staff speaking Gujarati. The manager has kept us informed of everything and guided us about the care. Would be more than happy to use them again if ever needed.

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Review of
SureCare (Charnwood & Rushcliffe)
from D C (Client) published on 28 May 2024

Submitted via Website • Report

Overall Experience

Through a healthcare plan membership, I was able to get up to 18 hours post-surgery care following a total knee replacement. I chose SureCare and found every aspect of working with them to be completely professional. The communication with the management team was very quick and proficient and all the

carers were positive, friendly, polite, totally helpful and supportive. I would recommend SureCare without hesitation. Thank you so much.

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Review of
SureCare (Leicester)
from R P (Daughter of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience

SureCare has been efficient and helpful with accommodating our needs and was quick to change and adapt these as required. They are always on time and the carers are helpful and friendly. They have been understanding and patient with my father.

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Review of
SureCare (Leicester)
from K J (Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience

The care and support I have received at SureCare Leicester has been fantastic with consistent carers who really took care of me. I would recommend their services to anyone who requires care services.

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Review of
SureCare (Charnwood & Rushcliffe)
from Carol K (Daughter of Client) published on 25 April 2024

Submitted via Website • Report

Overall Experience

Mum has had excellent care from sure care for over 2 years and she has been provided with ongoing extending care as her needs increased. The staff have always been attentive, supportive and treat Mum with dignity and kindness.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your very kind words. We always try our best to accommodate changing care requirements. It was a privilege to support your Mum.

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Review of
SureCare (Charnwood & Rushcliffe)
from Cath M (Daughter-in-law of Client) published on 20 March 2024

Submitted via Website • Report

Overall Experience

SureCare provided an excellent level of care to my mother-in-law in her final year of life. They showed compassion and ensured her dignity was protected, but most of all, took the time to establish a relationship with her and treat her as a person not just as their job. They tried to send the same carers

on rotation, which was really helpful due to her quite difficult physical needs. They also provided flexibility when we needed extra or less care. Communication was also very good. Highly recommend it if you are looking for a personalised care service.

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Review of
SureCare (Charnwood & Rushcliffe)
from Lyn J (Daughter of Client) published on 11 January 2024

Submitted via Website • Report

Overall Experience

Mum looks forward to her carer arriving every day. She loves the help and personal attention they give her and I really appreciate the kindness and professionalism they show to Mum. If I could give more than 5 stars I certainly would - I cannot fault the care they provide in any way. Thank you SureCare,

you are angels in disguise.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for you kind words. I will pass your comments on to the staff.

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Review of
SureCare (Leicester)
from Christopher N (Client) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

Overall caring, professional, on time and friendly and I have no hesitation in recommending them.

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Review of
SureCare (Leicester)
from Robert S (Son of Client) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience

Very good - keeps family informed and notifies family of problems.

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Review of
SureCare (Charnwood & Rushcliffe)
from Keith H (Client) published on 7 June 2023

Submitted via Postal Card • Report

Overall Experience

I have carers that are trained to a high standard. They respect my personal property. They carry out my requests - anything I need doing.

Reply from Jonathan Woodcock at SureCare (Charnwood & Rushcliffe)

Thank you for your positive review. It is great to be able to pass this on to your carers at our upcoming staff meetings.

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Home Care Providers Owned by SureCare in Leicestershire

SureCare Locations in Leicestershire (2)

SureCare Reviews in Leicestershire (65)

Reviews Posted for members of SureCare

SureCare (Charnwood & Rushcliffe)

SureCare (Leicester)

SureCare (Leicester)

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SureCare (Leicester)

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SureCare (Leicester)

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SureCare (Charnwood & Rushcliffe)

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SureCare (Charnwood & Rushcliffe)

SureCare (Charnwood & Rushcliffe)

SureCare (Charnwood & Rushcliffe)

SureCare (Leicester)

SureCare (Leicester)

SureCare (Charnwood & Rushcliffe)

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