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Home Care Providers Owned by SureCare in Hertfordshire

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  • Home Care Providers Owned by SureCare in Hertfordshire

Only the locations & reviews in Hertfordshire for SureCare are showing below.

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SureCare Locations in Hertfordshire (2)

2 Home Care Providers owned by SureCare in Hertfordshire
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SureCare (North Herts & Stevenage)
Business And Technology Centre, Bessemer Drive, Stevenage SG1 2DX 
9.9 35 reviews
SureCare (North Herts & Stevenage), Stevenage, Hertfordshire
"My son who is bedbound has had Sure care for nearly 2 years now. I cannot fault this company. The compassion, care, and support that has…"   Read all 35 reviews
  • Visiting Care from £30 / hour
  • Live-in Care from £1,250 / week

SureCare North Herts & Stevenage: Award-Winning, Personalised Home Care Recognised as a Top 20 Home Care Provider in the East of England (2024), SureCare North Herts & Stevenage is a trusted ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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SureCare Reviews in Hertfordshire (49)

Reviews posted for members of SureCare

Overall Experience
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Date Published
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Reviewer Connection to SureCare
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Review of

SureCare (North Herts & Stevenage)

from M S (Mother of Client) published on 1 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son who is bedbound has had Sure care for nearly 2 years now.
I cannot fault this company.
The compassion, care, and support that has been given to our son is amazing.
My son is like a family member to each and every carer that visits him. They make him laugh every day, and comfort him when he
is in pain.
The team interact with each other after every visit, so that everyone is clear on any issues that may arise during the visits. I can read the notes after each visit, which gives me peace of mind.
I have never had a more reliable caring team like Surecare before.
I can't thank them enough for going above and beyond every day for my son.
I would highly recommend to anyone who finds themselves in the same situation as us and needing round the clock, high quality care, to choose Surecare.
Thank you
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for taking the time to share such a heartfelt review.
It truly means a great deal to us to hear how supported you and your son have felt during the time we have been providing care. Providing compassionate, reliable, and person-centred care is at the core of everything we do, and we're so pleased that our team has been able to make a positive difference in your son's daily life.
Your kind words about our carers-especially the way they connect with your son, bring him comfort, and keep you informed-will be shared with the whole team. They will be incredibly touched to know the impact they are making.
Thank you again for your trust and recommendation. It is an honour to support your family, and we remain committed to continuing the high standard of care you have described.
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Review of

SureCare (North Herts & Stevenage)

from Norman H (Son of Client) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after by Sure Care Staff for a number of years. I find the care provided is outstanding and couldn't have wished for anything better. It has given my brother and I peace of mind knowing that mum is being well cared for every morning. They are totally reliable, always punctual,
and have established a consistent routine for getting mum up in the morning. She is treated with dignity, the carers always respect her wishes, they take their time and mum is never rushed. I truly feel there is a proper partnership with high levels of communication using the app for daily reports, together with text messages used for specific concerns or needs. I have total confidence in the team and in the management, they have never failed us. More importantly, our mother who has dementia and will shortly be 92 years old is very happy being cared for by Sure Care staff.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)It means a great deal to us to hear that your mother has been so well cared for over the years and that our support has given you and your brother such peace of mind. Providing reliable, dignified, and person-centred care is at the heart of everything we do, so it is incredibly rewarding to know that this has made such a positive difference to your mother's daily routine and wellbeing.

We are especially pleased to hear your kind words about our carers' punctuality, consistency, and respectful approach, as well as the communication you receive through the app and messages. Building strong partnerships with families is very important to us, and your trust in both our care team and management means a great deal.

Most importantly, we are delighted to know that your mother is happy and feels comfortable with our staff. Thank you again for taking the time to share your experience and for your confidence in SureCare.
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Review of

SureCare (North Herts & Stevenage)

from Michael H (Son of Client) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sure care (North Herts/Stevenage provide excellent care to my elderly Mother who has dementia. Their support to her has enabled her to remain independent and living in her own home. All the team go above and beyond what would be expected of them. There has been consistency of the team which means they
know what she needs and her preferences. She also knows them. They also interact with her family members so there is always good communication. I would highly recommend this care service
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you for taking the time to share your thoughtful feedback. It means a great deal to hear that the care provided has made such a positive difference, supporting independence and comfort at home.

We're especially pleased that the consistency of the care team and their understanding of individual needs and preferences has helped build trust and familiarity. Maintaining strong communication with family members is also something we value highly, so it's wonderful to know this has been helpful.

Your kind words about the team going above and beyond will be shared with them-they will truly appreciate it. Thank you again for your recommendation and for placing your trust in the service.
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Review of

SureCare (North Herts & Stevenage)

from Allie M (Daughter of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first meeting we have been impressed with the professional and personal care shown by the whole team at SureCare
Mum is being treated with dignity, kindness and respect and it is clear that her wellbeing truly matters. She has quickly settled into the new routine and we have seen a genuine
improvement in her day to day health.
Thank you for the support you are giving to mum. It is making a real difference to us all.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for taking the time to leave such a thoughtful review. We're really pleased to hear that you've been impressed with the team and that your mum is being supported with the dignity, kindness and respect she deserves.

It means a great deal to know she has settled into her new routine so quickly, and that you're already seeing a genuine improvement in her day-to-day health and wellbeing. Our whole team is committed to providing care that truly makes a difference, and your feedback reassures us we're doing just that.

Thank you again for your trust - we're honoured to support your mum and your family.
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Review of

SureCare (North Herts & Stevenage)

from Cora F (Daughter of Client) published on 2 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very big thank you to SureCare for the kind, polite and sensitive care shown to towards our mother during her final weeks. We would have no hesitation in recommending them.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind words and for taking the time to leave this review.

We're really pleased to hear you felt the care your mother received in her final weeks was kind, polite and sensitive. I'll make sure your feedback is shared with the team, as it will mean a lot to them.

Thank you again for trusting SureCare, and for recommending us.
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Review of

SureCare (North Herts & Stevenage)

from C M (Mother of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Surecare enough for their help and support today.
My son was fairly poorly when they arrived this morning. They helped to get him up so that he could attend the out of hours gp service at the hospital. They came with us to the hospital and collected his prescription so that he could
start his antibiotics. We are incredibly grateful for all the help provided. Surecare you are totally amazing. Thank you so much.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your lovely review - it really made our day to read it on Monday morning. We're very pleased to hear your son is now doing much better and recovering well. Supporting families when it matters most is at the heart of what we do, and your kind words mean a great deal to the entire team. Thank you again for taking the time to share your experience.
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Review of

SureCare (North Herts & Stevenage)

from M S (Daughter of Client) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I were extremely impressed by every carer who came to visit my mother in the last week of her life. They all showed so much kindness and empathy to all of our family at a difficult time. They always arrived on time and came and left quietly. I know it was the period over Christmas but
every time they visited they always appeared with a smile on their face and were unobtrusive. My mum had never wanted carers before but she never once complained about them and always praised them highly to us. We honestly would recommend Sure care to anyone in need of help and would like to thank everyone involved in Mums care
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind message.

We are very sorry for your loss, and please accept our sincere condolences to you and your family. We're truly grateful you felt our carers supported your mum with kindness, respect and dignity, and we will share your feedback with the team involved.

Thank you again for recommending SureCare and for allowing us to be part of your mum's care.
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Review of

SureCare (North Herts & Stevenage)

from A B (Next of Kin) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sure care have been an absolute godsend. They have helped so much. They are incredible with their care delivery and every single staff member I have met are, kind, caring, compassionate, empathetic, fun thorough and professional. They are always happy to go the extra mile! Always! The management team
have been exceptional also, they help when needed in emergencies in regard to rotas, they have made changes when needed, even when they themselves may be under pressure and they have always met the needs and requirements of the service user I am next of kin for. They always find a solution. They have also supported me by listening when finding things difficult and always offered extra support where they can! They are trustworthy and I know that the job will always be done and to an exceptional standard! Having sure care support me has changed mine, along with the service users life tremendously. Wonderful care company!!! We couldn't be happier.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your wonderful feedback. We are truly humbled to hear how much of a positive difference our care and support has made for both you and your loved one.Our team prides itself on being kind, compassionate, and professional, so it means a great deal to know that this has been reflected in your experience. We understand how important it is to go the extra mile, adapt when needed, and provide reassurance to families as well as those we care for.Your recognition of both our care staff and management team is greatly appreciated. We will make sure your kind words are shared with everyone involved, as they work hard every day to deliver safe, person-centred care to the highest standard.It is a privilege to support you and your family, and we look forward to continuing to be there for you in the future.
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Review of

SureCare (Hertfordshire)

from Lorraine K (Daughter of Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided is excellent and covers all of mum's needs and requirements.
Reply from Kay Samra, Operation Director at SureCare (Hertfordshire)Thank you so much for your lovely feedback. We're thrilled to hear that your mum's needs are being fully met and that our team has been able to support her so well. It means a great deal to us to know our care is making a positive difference, and your kind words are a real encouragement to everyone on the team.
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Review of

SureCare (Hertfordshire)

from Percy B (Husband of Client) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SureCare (girls and staff) wonderful.
You should train outside carers to your standard.
Thank you.
Love you lots.
Reply from Kay Samra, Operation Director at SureCare (Hertfordshire)Thank you so much for your kind words! We're delighted to hear that you have had a positive experience with SureCare and our team. We truly appreciate your feedback and are committed to maintaining the high standards of care that you have come to expect from us. Thanks again for your support and trust in us!
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Review of

SureCare (North Herts & Stevenage)

from Paula G (Daughter of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very nervous and apprehensive to leave my mother while I went away as because of her lack of speech I was worried she would be misunderstood however Surecare put my mind at ease by providing excellent care and support with dementia friendly carers. The management and care staff where warm and
kind, polite and courteous always on time and very informative. The app gave me great peace of mind with regular updates and photos I knew my mother was safe and well I would highly recommend them to anyone looking for an amazing care experience. Thank you to all at Surecare.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind and thoughtful review. We understand how difficult it can be to leave a loved one, especially when communication is a concern, and we're truly honoured that you placed your trust in us. It's wonderful to hear that our dementia-friendly carers and regular updates through the app gave you peace of mind.Your comments about the warmth, punctuality and professionalism of our team mean a great deal to us - we are incredibly proud of the care and dedication they bring every day. We'll be sure to share your feedback with everyone involved in your mother's care.Thank you again for your recommendation - it means everything to us. Wishing you and your mother all the very best.
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Review of

SureCare (North Herts & Stevenage)

from Sue H (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't thank the carers enough for their PATIENCE and kindness throughout their visits. My mum wasn't too keen on the idea of carers at the start, but they were all so kind and helpful that instantly she looked forward to their visits and didn't want them to leave! They gave us peace of mind and kept
her clean and comfortable and we really appreciate everything they did.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind words. It truly means a lot to our whole team to hear that your mum felt comfortable and looked forward to our carers' visits-especially after initially feeling unsure. We're incredibly proud of our staff for the patience, kindness and dedication they show every day. Knowing we were able to provide peace of mind and keep your mum safe and well cared for is exactly why we do what we do. Please don't hesitate to reach out if we can support you or your family.
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Review of

SureCare (North Herts & Stevenage)

from S P (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I care for my 93 year old Mother full time but obviously we need a break from each other. I contacted SureCare about visiting my Mother one a day during my absences.
We were both a little apprehensive but the manager and the team quickly gained our confidence. Mum loves their visits,so much so that
we have increased the visits to twice a day.
The access to the app enables me to hear about her day and see photos which in turn enables me to relax on my holidays.
I know that should anything happen to her they will look after her until I can get home .
A big thank you to the carers, as my mum calls them 'Her wonderful girls'. Thank you all so much for giving my Mum such wonderful care.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your heartfelt review. We truly appreciate you taking the time to share your experience with SureCare.It's lovely to hear that both you and your mum felt reassured by the support provided. We understand how important it is to have peace of mind when taking a well-deserved break, and we're delighted to know that the team were able to build that trust and confidence quickly.We're especially touched to hear that your mum enjoys the visits so much that you've chosen to increase them - that's the best compliment we could hope for. It means a great deal to our carers to be referred to as 'Her wonderful girls' - they will be over the moon to hear that.We're proud to be part of your mum's care and are always here to provide support and companionship whenever it's needed.Warmest regards,
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Review of

SureCare (North Herts & Stevenage)

from Sarah G (Daughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and their team of carers have been excellent. My Mum's health has deteriorated rapidly, & they have gone out of their way to arrange & adapt care visits accordingly. All the carers are lovely, the app logging care visits is brilliant, & has given us all peace of mind during an extremely stressful
time. I highly recommend them.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)It has been a pleasure speaking with you, and I'm truly grateful for your recommendation. We understand how challenging this time has been for you and your family, and I'm so pleased to hear that our team has been able to support your Mum with the care and flexibility she needs.Knowing that our carers and the app have provided you with peace of mind means the world to us. I'll be sure to pass on your lovely feedback to the team - they will be delighted to hear it.If there's anything more we can do, please don't hesitate to reach out. Wishing you and your family all the best.
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Review of

SureCare (North Herts & Stevenage)

from Elaine J (Daughter of Client) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare ladies treat my Mum with great kindness and respect, they are happy and friendly and do their best to interact with Mum. They keep us updated after every visit which is really helpful. Their timekeeping is excellent, we can always rely on them to visit on time. Special treats at Christmas and
on her birthday especially appreciated. Keep up the good work.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind review. We're delighted to hear that our team's care, friendliness and punctuality have made a positive impact on your mum's experience. It's wonderful to know that our efforts to keep you updated and to add those little extras on special occasions are appreciated. Your feedback means a lot to us and we'll be sure to share your compliments with the team. We look forward to continuing to provide the same level of care and kindness for your mum.
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Review of

SureCare (North Herts & Stevenage)

from Christine B (Client) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From mid-March I had SureCare caring for me following a major injury to my arm and shoulder that left me unable to care for myself. The manager and two of her staff came to visit me daily for 9 months. They took care of my daily personal hygiene regime. I was more than happy with the service provided.
They were professional and very caring and helped me to regain my confidence and ability to help myself. I can't thank them enough and will always recommend them wholeheartedly.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for taking the time to share your kind words about your experience with SureCare. We are truly delighted to hear that our team was able to provide the care and support you need during such a challenging time. It's wonderful to know that our efforts helped you regain your confidence and independence. This is exactly what we strive for - to make a positive difference in the lives of those we care for. Your heartfelt recommendation means a great deal to us, and we will be sure to pass on your lovely feedback to the team members who supported you. We wish you all the very best in your continued recovery and beyond. Please don't hesitate to reach out if you ever need us again in the future.
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Review of

SureCare (North Herts & Stevenage)

from Tony R (Son of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare enabled my Dad to live in his own home and have his own independence. He has ever-changing needs and the team goes above and beyond to accommodate these changes. They keep me up to date with what's happening day to day via the app.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind words. It means the world to us that we've been able to support your dad in maintaining his independence at home. Our team is committed to adapting to the ever-changing needs of those we care for, and it's wonderful to hear that this has made a positive difference for your family. We're also glad you find the app useful for staying updated. It's important to us that families feel informed and reassured. Thank you for taking the time to share your experience.
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Review of

SureCare (North Herts & Stevenage)

from Richard B (Son of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother suffered a major injury to her arm and shoulder in mid-March. She was obviously affected by this injury, but also on a personal and mental level regarding conducting basic personal hygiene and personal care. SureCare came out and assessed her immediately and put in place a usable care plan
which took care of her needs and suited the necessary requirements. During this time, they gave her the confidence to help herself and just being there to help additionally if necessary. I will always be thankful to them for providing this personal service and will highly recommend them if anyone considers using them in the future.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind words and for taking the time to share your experience with us. We are truly honoured to have been able to support your mother during such a challenging time. Our team is dedicated to providing personalised care that not only meets physical needs but also helps rebuild confidence and independence. It's heartening to know that our care made a positive difference for your mother. We deeply appreciate your recommendation and will continue striving to deliver the highest standard of care to all our clients. Please don't hesitate to reach out if there's ever anything else we can do to assist.
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Review of

SureCare (North Herts & Stevenage)

from Annie F (Client) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to say I am more than pleased with the care I am receiving.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind feedback! We are thrilled to hear that you are more than pleased with the care and support you are receiving. Providing compassionate, high-quality care and ensuring dignity for all our clients is always our top priority. Your satisfaction means a great deal to us, and we will continue to work hard to maintain this standard. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.
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Review of

SureCare (North Herts & Stevenage)

from Ann M (Wife of Client) published on 8 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring professional company and helpful in what ever way they can to make sure my husband is happy and his needs are accounted for and he has everything he needs before they leave and is happy and I have one less thing to worry about.
A very caring company, the girls are always happy and smiling.
Reply from Ran Haer, Managing Director at SureCare (North Herts & Stevenage)Thank you so much for your kind words and thoughtful review. We're delighted to hear that you have had such a positive experience with our care team. Ensuring your husband's happiness and meeting his needs is always our top priority. It's wonderful to know that our carers' cheerful and caring approach has brought you peace of mind. Your feedback truly motivates us to continue providing the highest standard of care. Thank you again for taking the time to share your experience. We're here for you both, and we look forward to continuing to support your family.
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