Home Care Providers Owned by SureCare in Kent

kind and chat to Mum making her feel at ease. The same carers visit so she has got to know them. Everyone wants the best for Mum, they are always happy to amend the package so Mum gets the best care. Nothing is to much trouble, and they respond to requests very quickly. A great team.

empathetic manner. Dealing with anyone with memory loss can be frustrating but they deal with Lizzie with calmness whilst allowing her to maintain her independence. Jenny and Abi are a real asset to the company

additional requests are quickly accommodated from supporting with medication to a spot of cleaning through the house. The staff are compassionate and it's great that the carers are allocated to clients so that they build a really trusting relationship. As the wife of a client the support given to my husband makes my life more settled and reduces worries whilst I'm not at home.

warmed to her carers. They act professionally and at the same time are compassionate and efficient. Surecare have been extremely responsive when I have messaged them to change anything and do their best to accomodate my requests asap. They keep detailed notes and will give me any useful feedback. The carers have been very reliable and their time keeping has been very good. I have been very impressed and am very comfortable with the Surecare Team.

longer able to do.

The management and office staff are very efficient keeping me informed of i any unavoidable changes to the schedule which have been minimal.

Overall I can not fault sure care and wouldn't hesitate to recommend them to family or friends.

always knows the person visiting him and everyone is very friendly.

have done.
The whole team have communicated very well with me, responding very quickly and helpfully. I would highly recommend this service to anyone needing care for themselves or a family member. You'll be in excellent hands.

help if I need it.
My Mum loves their company and so do I.
Surecare provide a professional, efficient and caring service and I'm so glad I found them.

and committed to their jobs

it to help mum when she returned home. This advice was invaluable and made navigating the discharge process a bit easier.
The management team and their care team, are extremely knowledgeable and really care about the people they visit treating them, and us, like family. Mum is very happy with how she is treated, which really matters.

team very quickly settled in to supporting mum. When they arrive, they get on with the things mum needs them to do and any other small tasks which she needs help with.
I have found the invoicing process to be efficient and accurate.

the home visit by the manager and morning visits by the carers over the last couple of months, SureCare provides absolutely everything they promise. The level of care mum receives is exemplary. The carers are never in a rush and always make time for a chat. They always arrive at the same time every morning.
Arranging care for your parents is a big decision to get right. SureCare takes care of mum as well as I would.

could not have wished for kinder, caring people to look after our lovely Mum. They were respectful, looked after my Mum's dignity throughout, nothing was too much trouble.
This has been such a heartbreaking time not only for my Mum but also her family.
I would like to extend my heartfelt thanks to the manager and their amazing team at SureCare. Without them we would not have coped as well, thanks to them they helped make my Mum's last few days the best it could have been. I know you all only came into our lives for a very short time (6 days), but you made a big difference for my Mum and our family, for that I will be eternally grateful. I cannot recommend you highly enough. Thank you.

the support plan and record visits very thoroughly. Management is very open to discussion and tailoring of needs for Mum.