SureCare in Kent | 4 Home Care Providers

Review of
SureCare Swale
from E W (Daughter-in-law of Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

The carers are amazing so good with mum she loves them when they come and always leave her in a better mood, when required the management are always available and happy to help, and it's clear its a family run service

Reply from Lisa Khalique, Managing director at SureCare SwaleThank you so much for your kind feedback. We're absolutely delighted to hear how well our carers get on with mum and that she enjoys their visits so much - it really means the world to us to know they leave her feeling happier each time.

We're also glad to hear you've found our management team supportive and available when needed. As a family-run service, providing caring, personal support is at the heart of everything we do, so your words truly mean a lot.

Thank you again for taking the time to share your experience. Please remember we're always here if you or mum need anything at all

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Review of
SureCare Swale
from Karen T (Daughter of Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

I couldn't have wished for a better company to choose to look after my father. They were so flexible, kind and caring and nothing was too much trouble. Thank you for helping to keep my dad comfortable and dignified.

Reply from Lisa Khalique, Managing director at SureCare SwaleThank you so much for your kind and thoughtful words. It truly means a great deal to us that you chose us to care for dad.

We're so pleased we could support him in staying comfortable and dignified, and it was a privilege to be part of his care. We wish dad all the very best, and please know that we are always here for you should you ever need us in the future

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Review of
SureCare Swale
from M P (Son of Client) published on 23 January 2026 Submitted via Website • Report

Overall Experience

SureCare have looked after mum, visiting twice daily, for over a year. They have always been very professional, reliable and flexible. They help mum in many ways, with kindness, patience and understanding.

Reply from Lisa khalique, Managing director at SureCare SwaleThank you so much for your kind words,mum is truly so sweet and it's an absolute pleasure to support her. We all love her here at SureCare, and it genuinely means a lot to us that you trust us to care for her. Being part of her daily life is something we value greatly, and we're honoured to support both her and your family

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Review of
SureCare Maidstone
from A K (Client) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

My previous experience of carers was for my husband and was mostly unsatisfactory from the management side. I am now welcoming carers from SureCare Maidstone for myself and am delighted with their help. They were totally committed to my needs, are prompt, courteous, efficient, knowledgeable and aware

of new ways to be of help whilst respecting my own wishes. I am so pleased to have been introduced to them.

Reply from Kerry, Registered Care Manager at SureCare MaidstoneThank you for your kind feedback. We are pleased to be able to support your wishes and provide assistance where needed.

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Review of
SureCare East Surrey & Sevenoaks
from Serena D (Client) published on 8 December 2025 Submitted via Website • Report

Overall Experience

I write to say that over the past year I have received the best possible sympathetic and efficient care from SureCare East Surrey and Sevenoaks. Their attentiveness and compassion has made my life as an old person so much easier. I regard my personal carer as a friend and look forward to her visits.

Reply from Gaj Muralii, Managing Director at SureCare East Surrey & SevenoaksDear Serena,

Thank you so much for taking the time to share such a beautiful and touching review. Your kind words truly mean more to us than we can express.

To hear that you have felt supported, cared for with compassion, and treated with dignity over the past year is exactly why we do what we do. Knowing that your carer has become not just a support to you, but also a friend, is incredibly special and something we are so proud of as a team.

You are very much part of the SureCare family, Serena, and it is an absolute privilege to support you. Your feedback will be shared with our care team, who will be deeply touched by your words.

With our warmest thanks and very best wishes,
Gaj & The SureCare East Surrey & Sevenoaks Team

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Review of
SureCare Swale
from H G (Daughter of Client) published on 18 November 2025 Submitted via Website • Report

Overall Experience

I contacted a few care providers, but Surecare came out top from the first phone call. Full of empathy, explaining how they prepare care packages personal to each client. After a home visit with Mum and them taking lots of notes they prepared the perfect package for Mum. The carers that visit are very

kind and chat to Mum making her feel at ease. The same carers visit so she has got to know them. Everyone wants the best for Mum, they are always happy to amend the package so Mum gets the best care. Nothing is to much trouble, and they respond to requests very quickly. A great team.

Reply from Lisa Khalique, Manager Director at SureCare SwaleThank you so much for sharing this lovely review. It means a great deal to us to know that your mum feels comfortable and supported, and that youve felt reassured throughout the process. Getting to know her and tailoring her care has truly been our pleasure, and the team will be thrilled to hear your kind words. Were always here for you both, and well continue doing everything we can to make sure your mum receives the care she deserves.

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Review of
SureCare Swale
from Clare B (Friend of Client) published on 13 November 2025 Submitted via Website • Report

Overall Experience

This care agency has been nothing but a godsend to me in getting the right care at the right time for the service user.
The care managers are responsive, friendly and flexible. Nothing too much trouble for them.
The carers themselves are on time and deal with the client in a very professional yet

empathetic manner. Dealing with anyone with memory loss can be frustrating but they deal with Lizzie with calmness whilst allowing her to maintain her independence. Jenny and Abi are a real asset to the company

Reply from Lisa khalique, Director at SureCare SwaleThank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with our team. Providing the right care at the right time is at the heart of what we do, and it's wonderful to know that this has made a real difference.

I'll be sure to pass your lovely comments on to Jenny and Abi - they'll be so pleased to know their professionalism and empathy are appreciated. We're very proud of our care team and their commitment to supporting clients with patience, respect, and understanding.

Thank you again for taking the time to share your experience.

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Review of
SureCare Swale
from Claire T (Wife of Client) published on 5 November 2025 Submitted via Website • Report

Overall Experience

From the outset all staff have made my husband and I feel supported. The initial meeting was a fact find for all parties and we all laughed and relaxed throughout the session. I have peace of mind knowing that my husband will be well looked after when I'm at work even when I lock the carers out! Any

additional requests are quickly accommodated from supporting with medication to a spot of cleaning through the house. The staff are compassionate and it's great that the carers are allocated to clients so that they build a really trusting relationship. As the wife of a client the support given to my husband makes my life more settled and reduces worries whilst I'm not at home.

Reply from Lisa khalique, Director at SureCare SwaleThank you so much for your lovely feedback. Its wonderful to hear youve felt supported and at ease from the start. All our carers and management too love visiting, having a chat, and sharing a bit of banter. Its those connections that make what we do so rewarding. Your kind words mean a lot to all of us!

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Review of
SureCare Maidstone
from Connie C (Client) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care and service I receive. Always on time. Friendly and professional. I am treated with respect and dignity and with great care and attention at all times. I have nothing bad to say.

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Review of
SureCare Swale
from Helen T (Daughter of Client) published on 23 October 2025 Submitted via Website • Report

Overall Experience

I have been using Surecare for the past 6 months for my 97 year old mum for both mornings and evenings. I am so glad I found them. They have been excellent and I highly recommend them.
My mum at first was resistant to any carers as she had lived independently for years but within a short time had

warmed to her carers. They act professionally and at the same time are compassionate and efficient. Surecare have been extremely responsive when I have messaged them to change anything and do their best to accomodate my requests asap. They keep detailed notes and will give me any useful feedback. The carers have been very reliable and their time keeping has been very good. I have been very impressed and am very comfortable with the Surecare Team.

Reply from Lisa Khalique, Registered Manager at SureCare SwaleThank you so much for your lovely words it truly means the world to us. Were so pleased to hear that mum has felt comfortable and cared for by our team, especially after living independently for so long. Its been a real privilege to support her and to get to know you both over the past months.

Well be sure to share your feedback with all the carers involved theyll be delighted to know their efforts have made such a positive difference. Thank you for your continued trust in us, it means a lot. Were so grateful to be part of mums care journey.

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Review of
SureCare Swale
from D B (Client) published on 16 October 2025 Submitted via Website • Report

Overall Experience

I have been using sure care for domestic cleaning for almost a year now and it has been a very positive experience, the 2 ladies who come to my house Bev and Liv do a great job, they're both very friendly, professional and efficient and have made a huge difference to me by tackling the jobs I am no

longer able to do.

The management and office staff are very efficient keeping me informed of i any unavoidable changes to the schedule which have been minimal.

Overall I can not fault sure care and wouldn't hesitate to recommend them to family or friends.

Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you so much for your kind words and for taking the time to share your experience. Were delighted to hear that Bev and Liv have made such a positive difference for you they'll be so pleased to know their hard work is appreciated! We also appreciate your recognition of our office teams efforts to keep everything running smoothly. Its a pleasure to support you, and we truly value your continued trust in Sure Care

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Review of
SureCare East Surrey & Sevenoaks
from Philippa T (Daughter of Client) published on 10 October 2025 Submitted via Website • Report

Overall Experience

SureCare Sevenoaks have been superb in looking after my Father twice a day for the last 3 months. Everyone has been kind and caring and taken the time to get to know Dad and work with him in meeting his needs. Communication with me has also been excellent, there are a small core group of carers so Dad

always knows the person visiting him and everyone is very friendly.

Reply from Tracy Dankert, Registered Manager at SureCare East Surrey & SevenoaksMany thanks for taking the time to send such a positive review. Looking after your dad is an absolute pleasure and we are so happy that not only the Care Givers but the office team have played their part in ensuring dad has quality care delivered.

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Review of
SureCare Maidstone
from Linda M (Client) assisted by family/friend published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

Very polite, very efficient, caring and supportive. We get on well and have a giggle and laugh. Would highly recommend

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Review of
SureCare East Surrey & Sevenoaks
from Christine S (Daughter of Client) published on 4 September 2025 Submitted via Website • Report

Overall Experience

The whole team at Surecare have been so kind, helpful, flexible, caring. Nothing seems to be too much trouble for them. The manager has gone out of her way many times to get the best help for my mum in a rapidly changing situation. If it wasn't for her and the rest of the team I don't know what I would

have done.
The whole team have communicated very well with me, responding very quickly and helpfully. I would highly recommend this service to anyone needing care for themselves or a family member. You'll be in excellent hands.

Reply from Tracy Dankert, Registered Manager at SureCare East Surrey & SevenoaksThank you so much for reviewing us. Our team takes great pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well!

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Review of
SureCare Dartford & Gravesend
from C P (Daughter of Client) published on 22 July 2025 Submitted via Website • Report

Overall Experience

I'm very grateful to have found Surecare to take care of my elderly Mum at home.
The girls who visit her are wonderful and so friendly and helpful and kind to her.,
It's very easy to get in touch with them whenever I need to by text or email and they always reply immediately to accommodate extra

help if I need it.
My Mum loves their company and so do I.
Surecare provide a professional, efficient and caring service and I'm so glad I found them.

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Review of
SureCare Dartford & Gravesend
from Beverley C (Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I've been a service user of SureCare Dartford for a few months now. They are very good with personal care as well as helping around the house if there is something that you cannot do. They always try to provide a service that pleases the user to make sure that they are comfortable. The staff are friendly

and committed to their jobs

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Review of
SureCare Swale
from Emma B (Daughter of Client) published on 26 June 2025 Submitted via Website • Report

Overall Experience

My mum has needed an increase in care due to ill health. Sure Care have worked wonders to find suitable visits to meet her needs and mum absolutely loves the carers.
Recently, mum had to stay in hospital and the management team were at the end of the phone offering advice and support whenever we needed

it to help mum when she returned home. This advice was invaluable and made navigating the discharge process a bit easier.
The management team and their care team, are extremely knowledgeable and really care about the people they visit treating them, and us, like family. Mum is very happy with how she is treated, which really matters.

Reply from Stephanie Kew, Registered Manager at SureCare SwaleThank you so much for your thoughtful review and continued support. It truly means a great deal to us, especially coming from family. We're deeply grateful. If there's ever anything we can do to assist or support you further, please don't hesitate to let us know. We're always here for you.

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Review of
SureCare East Surrey & Sevenoaks
from Michael S (Client) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

My wife (the service user) and myself have found the service first class. Always on time, courteous and professional. We would recommend them.

Reply from Tracy Dankert, Registered Manager at SureCare East Surrey & SevenoaksThank you very much for your lovely review. We highly value our clients and want to support and care for them to the best of our ability, and to receive such good feedback is very important to us. To hear that all elements of our care are highly regarded is what we strive for as our customer's happiness and satisfaction that the care they are receiving is of a high level is of great importance to us.

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Review of
SureCare East Surrey & Sevenoaks
from S D (Client) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with all aspects of the care I receive from SureCare.

Reply from Tracy Dankert, Registered Manager at SureCare East Surrey & SevenoaksThank you for this wonderful review. We hope to make a difference to the lives of the people we care for and to offer our compassion and understanding. We are honoured to look after you Thank you again. SureCare East Surrey and Sevenoaks

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Review of
SureCare Dartford & Gravesend
from Ian R (Son of Client) published on 19 June 2025 Submitted via Website • Report

Overall Experience

This review spans the period since Mum started to receive daily care from SureCare in late March 2025, to date (June 2025).
Mum is very happy with the level of service provided under the care agreement and enjoys a good relationship with the carers who support her.
My personal experience is that the

team very quickly settled in to supporting mum. When they arrive, they get on with the things mum needs them to do and any other small tasks which she needs help with.
I have found the invoicing process to be efficient and accurate.

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Home Care Providers Owned by SureCare in Kent

SureCare Locations in Kent (4)

SureCare Reviews in Kent (30)

Reviews posted for members of SureCare

SureCare Swale

SureCare Swale

SureCare Swale

SureCare Maidstone

SureCare East Surrey & Sevenoaks

SureCare Swale

SureCare Swale

SureCare Swale

SureCare Maidstone

SureCare Swale

SureCare Swale

SureCare East Surrey & Sevenoaks

SureCare Maidstone

SureCare East Surrey & Sevenoaks

SureCare Dartford & Gravesend

SureCare Dartford & Gravesend

SureCare Swale

SureCare East Surrey & Sevenoaks

SureCare East Surrey & Sevenoaks

SureCare Dartford & Gravesend

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