Home Care Providers Owned by SureCare in West Midlands

Excellent service from SureCare. Georgina is very caring, reliable and very understanding of individual needs. The updates and communication are brilliant and give us real peace of mind.

Absolutely worth every penny - highly recommended.

To say that the manager acted quickly in putting care in place for us with is an understatement. He made us all feel reassured and relieved at a difficult time. It is clear that the highest standards are kept to and we are extremely impressed with the kindness, care, calmness, friendliness, professionalism and capability of carers and all staff. The reports after each visit are detailed and reassure the family and advise us if there any issues. The service is helping my mom-in-law to be as independent as possible and she loves the social interaction with the carers. The personal care is provided with care and respect in a way that she maintains her dignity and nothing she needs seems to beyond their abilities and willingness. We can't recommend the company highly enough!

Would not hesitate to recommend!

I find the service that I have asked for a very professional and friendly service,this will help with a lot of things such as cleaning the white paint work in all my rooms.i find it a very worthwhile and friendly service,and also worth £50 for once a month.

Well my very complex needs are more than catered for and I get more astonished by the week as to how flexible sure care can be and is. I think if I wanted a ticket to the moon and it could be arranged they would find the way to do it. I do have extremely complex needs and nothing is beyond there capability. Thank you surecare. No one supplies a care package as complete and unique as you do.

I genuinely cannot recommend this company highly enough. The communication from them, in particular Miguel, has been outstanding. They are caring, compassionate and truly professional. The cleaning was carried out to an extremely high standard. I would highly recommend surecare Stourbridge to anyone. One of the best companies I have ever dealt with.

SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional, adaptable and communicative of them all.

Couldn't of asked for a better service! The manager has been so supportive, compassionate and provided the best care to our family member in need aswell as Continued support for us all. Nothing is to much to ask and he really has gone above and beyond. Definitely recommend his services of care, cleaning and the support you never knew you needed so much! Thank you again.

The manager came out and did an assessment with my dad, listened to what my dad had to say but also listened to us and built a good report from that. Then once the needs for my dad was understood, asked when we wanted his care to start. We agreed to the monday and come 8am there the manager ready. He has built a wonderful relationship with my dad and slowly building the trust.

Asked SureCare to cover extra care that I couldn't get at the time. It turned out to be temporary but we didn't know that at the time. They were just what we needed, and I can't praise them highly enough. Thank you.

There can be a difference in service levels depending on the carer. Some do what they're asked to (not good with dementia as told to do the same things when not needed but still do it!). There are some brilliant carers who do everything needed and take time to talk - very important.

SureCare is excellent in all aspects of my care. They are very approachable and go the extra mile when asked if I need something. Nothing is too much trouble.

Excellent, very friendly, helpful and tolerant of my mum's occasional temper outbursts.

The personal assistant is caring towards my son. He loves being in her company and looks forward to her coming to support him. She takes over his care, so I have no worries. Overall, I am happy with the care and support we receive.

My mother has been generally happy with the care received from SureCare. Good communication at all times. We have mainly had the same carers, which helps for continuity of care. They have tried to accommodate meals and individual needs. The girls are always polite, attentive and friendly. Generally, we are pleased and would recommend.

I have found SureCare and its carers to be an excellent company that provides outstanding care for my mum. A small team of three or four carers do all her personal care reliably and with compassion. The manager is very approachable and always available on the phone. They give me peace of mind, and my mum loves them. Thank you!

There is the odd occasion that a call cannot be covered, but I am always called, and something is worked out.

I would recommend SureCare to others.

On the whole, the service has been excellent. In particular, the staff are thorough in keeping my mother clean. They take the trouble to advise me on points to use, so I can take action. If anything needs to be pointed out to staff, they listen and take it on board. My mother has moderate dementia, and the staff handle the difficult situations that arise very well. I would recommend the company to other clients.

Generally, my experince as a service user has been a very positive one. Their duties vary according to my daily needs and they look after me very well, both physically and help when I have difficult days - depression. I have had an occasional change of carers who have also been competent and efficient, but it's nice to be looked after by the ladies who are aware of your needs and requirements. Overall, I am looked after well by my girls.