SureCare in West Midlands | 3 Home Care Providers

Review of
SureCare Stourbridge, Hagley & Halesowen
from J P (Client) published on 13 January 2026 Submitted via Website • Report

Overall Experience

I find the service that I have asked for a very professional and friendly service,this will help with a lot of things such as cleaning the white paint work in all my rooms.i find it a very worthwhile and friendly service,and also worth £50 for once a month.

Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & HalesowenThank you very much for your kind review. We're really pleased to hear that you've found our service both professional and friendly, and that it's making a positive difference, especially with maintaining the white paintwork in your rooms.

We're glad you feel the service offers good value and meets your expectations. Your feedback means a great deal to us, and we look forward to continuing to support you each month.

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Review of
SureCare Stourbridge, Hagley & Halesowen
from S H (Client) published on 19 December 2025 Submitted via Website • Report

Overall Experience

Well my very complex needs are more than catered for and I get more astonished by the week as to how flexible sure care can be and is. I think if I wanted a ticket to the moon and it could be arranged they would find the way to do it. I do have extremely complex needs and nothing is beyond there capability.

Thank you surecare. No one supplies a care package as complete and unique as you do.

Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & HalesowenThank you so much for taking the time to leave such a thoughtful and generous review.

We are truly grateful for your kind words and for the trust you place in SureCare. Supporting people with complex and individual needs is something we take great pride in, and it means a lot to know that our flexibility and commitment make a positive difference for you.

Your feedback will be shared with the whole team, as it reflects the dedication and passion they bring every day. Thank you again for your appreciation, it really does mean a great deal to us.

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Review of
SureCare Stourbridge, Hagley & Halesowen
from Amy C (Sister of Client) published on 12 November 2025 Submitted via Website • Report

Overall Experience

I genuinely cannot recommend this company highly enough. The communication from them, in particular Miguel, has been outstanding. They are caring, compassionate and truly professional. The cleaning was carried out to an extremely high standard. I would highly recommend surecare Stourbridge to anyone.

One of the best companies I have ever dealt with.

Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & HalesowenThank you so much for your wonderful feedback!
We're truly grateful for your kind words and thrilled to hear that you were happy with our service. At SureCare Stourbridge, Hagley & Halesowen, we pride ourselves on combining professionalism with genuine care and compassion - so it means a lot to know this came through in your experience. I'll be sure to share your lovely comments with the team.

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Review of
SureCare Stourbridge, Hagley & Halesowen
from Nigel B (Son of Client) published on 29 September 2025 Submitted via Website • Report

Overall Experience

I'm in the process of organising informal care for my mother and I approached Sure Care without any prior knowledge of the company. I'd like to comment on just how confidant I am about the proactive way in which my initial enquiry was handled and the extremely professional way the first assessment of

my mother's needs was conducted.
I'm also impressed by the level of communication I have with the manager and the super-helpful access to the family portal.
We're several weeks in now and starting to firm up how SureCare can best support my mother and relieve some of the responsibility I currently undertake.
Over the past few years, my mother and I have trialled various care providers, but, possibly because my mother has mental capacity and can self-care to a large extent, the agencies have found the role of companionship difficult to fulfil.
SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional, adaptable and communicative of them all.

Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & HalesowenThank you so much for taking the time to share your experience with SureCare. We're delighted to hear that you felt reassured right from your initial enquiry and that our team has been able to provide the professional support and communication you were looking for.We understand how important it is to find the right balance of care and companionship, and we're pleased that our approach has been a positive step forward for both you and your mother. It's wonderful to know that our family portal and open communication have helped make things easier for you.Your kind words about our adaptability and professionalism mean a great deal to the whole team. We look forward to continuing to support you and your mother in the best way possible.Warm regards,The SureCare Stourbridge, Hagley and Halesowen Team

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Review of
SureCare Stourbridge, Hagley & Halesowen
from Georgi S (Great-Niece of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

Couldn't of asked for a better service! The manager has been so supportive, compassionate and provided the best care to our family member in need aswell as Continued support for us all. Nothing is to much to ask and he really has gone above and beyond. Definitely recommend his services of care, cleaning

and the support you never knew you needed so much! Thank you again.

Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & HalesowenThank you so much for your kind words. We're truly delighted to hear that you felt supported and cared for throughout. Going above and beyond is at the heart of what we do, and it means a lot to know this has made such a difference for your family. Your recommendation is greatly appreciated, and we'll continue to be here for you whenever you need us.

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Review of
SureCare Stourbridge, Hagley & Halesowen
from Helen W (Friend of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

The manager and his staff provided an excellent service. They understood the brief and complexities from the outset and worked in an extremely professional and sensitive manner. The manager provided a quotation with a breakdown and overview of what was needed and carried out the work thoroughly and

swiftly at a very reasonable cost.
I am also grateful to the manager for liaising with Adult services to support my request for assessment.
I highly recommend this company and am happy to speak to anyone who wishes verbal/ further written appraisal.

Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & HalesowenThank you so much for your kind words and detailed feedback. We are delighted to hear that you felt supported and that our team delivered the service to your expectations. It was important to us to ensure everything was handled sensitively and professionally, and we're pleased we could also assist with liaising with Adult Services on your behalf. Your recommendation means a great deal to us, and we truly appreciate your willingness to share your experience with others.

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Review of
SureCare Stourbridge, Hagley & Halesowen
from C M (Daughter of Client) published on 10 September 2025 Submitted via Website • Report

Overall Experience

The manager came out and did an assessment with my dad, listened to what my dad had to say but also listened to us and built a good report from that. Then once the needs for my dad was understood, asked when we wanted his care to start. We agreed to the monday and come 8am there the manager ready. He

has built a wonderful relationship with my dad and slowly building the trust.

Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & HalesowenThank you so much for taking the time to share your experience. We're delighted to hear that the assessment process was positive and that we were able to start care promptly as agreed. Building trust and strong relationships is at the heart of what we do, so it's wonderful to know your dad feels supported. Please don't hesitate to reach out if there's anything more we can do, we're here for you every step of the way.

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Review of
SureCare (Coventry & South Warwickshire)
from Bob B (Son of Client) published on 14 March 2023 Submitted via Website • Report

Overall Experience

Asked SureCare to cover extra care that I couldn't get at the time. It turned out to be temporary but we didn't know that at the time. They were just what we needed, and I can't praise them highly enough. Thank you.

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Review of
SureCare (Coventry & South Warwickshire)
from Peter O (Son of Client) published on 8 March 2023 Submitted via Postal Card • Report

Overall Experience

There can be a difference in service levels depending on the carer. Some do what they're asked to (not good with dementia as told to do the same things when not needed but still do it!). There are some brilliant carers who do everything needed and take time to talk - very important.

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Review of
SureCare (Coventry & South Warwickshire)
from I M (Client) published on 8 February 2023 Submitted via Postal Card • Report

Overall Experience

SureCare is excellent in all aspects of my care. They are very approachable and go the extra mile when asked if I need something. Nothing is too much trouble.

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Review of
SureCare (Coventry & South Warwickshire)
from A A (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report

Overall Experience

Excellent, very friendly, helpful and tolerant of my mum's occasional temper outbursts.

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Review of
SureCare (Coventry & South Warwickshire)
from K M (Mother of Client) published on 8 February 2023 Submitted via Postal Card • Report

Overall Experience

The personal assistant is caring towards my son. He loves being in her company and looks forward to her coming to support him. She takes over his care, so I have no worries. Overall, I am happy with the care and support we receive.

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Review of
SureCare (Coventry & South Warwickshire)
from L F (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report

Overall Experience

My mother has been generally happy with the care received from SureCare. Good communication at all times. We have mainly had the same carers, which helps for continuity of care. They have tried to accommodate meals and individual needs. The girls are always polite, attentive and friendly. Generally,

we are pleased and would recommend.

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Review of
SureCare (Coventry & South Warwickshire)
from A R (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report

Overall Experience

I have found SureCare and its carers to be an excellent company that provides outstanding care for my mum. A small team of three or four carers do all her personal care reliably and with compassion. The manager is very approachable and always available on the phone. They give me peace of mind, and my

mum loves them. Thank you!

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Review of
SureCare (Birmingham)
from M C (Client) published on 20 July 2022 Submitted via Website • Report

Overall Experience

We have been with home care for about 18 months now. Mom has three calls a day. Carers are friendly, respectful and caring. Mom looks forward to her visits.
There is the odd occasion that a call cannot be covered, but I am always called, and something is worked out.

Reply from Stacey Lane, Manager at SureCare (Birmingham)Thank you for using our services. It is unprecedented during Covid outbreaks that certain measures are put into place to ensure continuity of care. We are so pleased that your Mum looks forward to seeing the girls that visit her, and we thank you for putting your trust in our services.
We hope to continue to exceed expectations, and your feedback will be passed on to the staff.
Thank you.

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Review of
SureCare (Birmingham)
from Tracy P (Daughter of Client) published on 20 July 2022 Submitted via Website • Report

Overall Experience

Mum is happy with her carers. This company have been providing care for around 12 months now. I too, am very happy and find them kind, considerate and caring with the way they treat my mum, and this is very reassuring for me.
If needed, I am able to speak to the managers, who will always respond

to me quickly and sort things out. They too have gone the extra mile to help me when circumstances have needed more than the day-to-day care due to Mum being ill. I feel they are there for me to speak to for support.
I would recommend SureCare to others.

Reply from Stacey Lane, Manager at SureCare (Birmingham)Thank you for putting your faith and trust into the care workers who visit; I will be sure to pass over your kind words to the staff that visit your Mum.
We are extremely grateful for your feedback and are continually looking for ways to improve our service for the benefit of all our clients and their advocates.

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Review of
SureCare (Birmingham)
from P D (Son of Client) published on 20 July 2022 Submitted via Postal Card • Report

Overall Experience

On the whole, the service has been excellent. In particular, the staff are thorough in keeping my mother clean. They take the trouble to advise me on points to use, so I can take action. If anything needs to be pointed out to staff, they listen and take it on board. My mother has moderate dementia,

and the staff handle the difficult situations that arise very well. I would recommend the company to other clients.

Reply from Stacey Lane, Manager at SureCare (Birmingham)Thank you for taking the time to review our services. It is great to hear how our staff handle any situations that may arise, and that is supporting not only your Mum but offering you support also.
We are always looking at ways in which we can approve our services, and your feedback will be passed on to the staff that visit. Thank you.

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Review of
SureCare (Birmingham)
from Shirley D (Client) published on 18 July 2022 Submitted via Postal Card • Report

Overall Experience

Generally, my experince as a service user has been a very positive one. Their duties vary according to my daily needs and they look after me very well, both physically and help when I have difficult days - depression. I have had an occasional change of carers who have also been competent and efficient,

but it's nice to be looked after by the ladies who are aware of your needs and requirements. Overall, I am looked after well by my girls.

Reply from Stacey Lane, Manager at SureCare (Birmingham)Thank you for your kind words. We treat the emotional needs of our clients just as important as their physical needs.
We are grateful for your feedback and will pass your words on to all our staff and look at ways to improve our service, even more, to ensure that we are providing the highest quality care possible.

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Review of
SureCare (Birmingham)
from Melissa N (Granddaughter of Client) published on 22 June 2022 Submitted via Postal Card • Report

Overall Experience

My grandad was so happy with the care he received. The staff were wonderful. They treated him with the utmost dignity and respect and this was reflected in him, as he was happy and content. A great management team and are family say a big thank you for all the great work that you do.

Reply from Daniel Awunor, Director at SureCare (Birmingham)We are really pleased that you are happy with the service we have provided. It has been a testing time for the nation, but we are glad that we were able to focus on his quality of life. Your granddad was a lovely man, all of our staff loved interacting with him, and he will be sadly missed. Thank you for your kind words.

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Review of
SureCare (Birmingham)
from C B (Client) published on 22 June 2022 Submitted via Postal Card • Report

Overall Experience

Pleased with the care I have been given.
Very pleasant carers!

Reply from Daniel Awunor, Director at SureCare (Birmingham)Thank you for your kind words. At SureCare, we strive to ensure that all who use our service are treated with the highest quality of care that we can provide. We are happy that you are satisfied with our service, and long may it continue.

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Home Care Providers Owned by SureCare in West Midlands

SureCare Locations in West Midlands (3)

SureCare Reviews in West Midlands (54)

Reviews posted for members of SureCare

SureCare Stourbridge, Hagley & Halesowen

SureCare Stourbridge, Hagley & Halesowen

SureCare Stourbridge, Hagley & Halesowen

SureCare Stourbridge, Hagley & Halesowen

SureCare Stourbridge, Hagley & Halesowen

SureCare Stourbridge, Hagley & Halesowen

SureCare Stourbridge, Hagley & Halesowen

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Coventry & South Warwickshire)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Birmingham)

SureCare (Birmingham)

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