Home Care Providers Owned by SureCare in West Midlands
Only the locations & reviews in West Midlands for SureCare are showing below.
View the details of all 64 locations (with 1008 reviews) owned by SureCare
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SureCare Locations in West Midlands (3)
SureCare Stourbridge, Hagley & Halesowen
9.6
6 reviews
Office 2, Centre Court, Vine Lane, Halesowen B63 3EB
"I genuinely cannot recommend this company highly enough. The communication from them, in particular Miguel, has been outstanding. They are…" Read all 6 reviews
SureCare Stourbridge, Hagley & Halesowen is a trusted provider of high-quality domiciliary care and support services for people of all ages and abilities. Dedicated to promoting independence, dignity, and wellbeing, the team delivers personalised care… Read more about SureCare Stourbridge, Hagley & Halesowen
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £23 / hour
- Live-in Care from £1,100 / week
SureCare (Coventry & South Warwickshire)
37 reviews
3 The Quadrant, Warwick Road, Coventry CV1 2DY
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
SureCare (Birmingham)
10 reviews
50 High Street, Erdington, Birmingham B23 6RH
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Other Home Care Groups you may be interested in:
SureCare Reviews in West Midlands (53)
Reviews posted for members of SureCare
Review of
SureCare Stourbridge, Hagley & Halesowen
from Amy C (Sister of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I genuinely cannot recommend this company highly enough. The communication from them, in particular Miguel, has been outstanding. They are caring, compassionate and truly professional. The cleaning was carried out to an extremely high standard. I would highly recommend surecare Stourbridge to anyone.
One of the best companies I have ever dealt with.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
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Review of
SureCare Stourbridge, Hagley & Halesowen
from Nigel B (Son of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm in the process of organising informal care for my mother and I approached Sure Care without any prior knowledge of the company. I'd like to comment on just how confidant I am about the proactive way in which my initial enquiry was handled and the extremely professional way the first assessment of
my mother's needs was conducted.
I'm also impressed by the level of communication I have with the manager and the super-helpful access to the family portal.
We're several weeks in now and starting to firm up how SureCare can best support my mother and relieve some of the responsibility I currently undertake.
Over the past few years, my mother and I have trialled various care providers, but, possibly because my mother has mental capacity and can self-care to a large extent, the agencies have found the role of companionship difficult to fulfil.
SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional, adaptable and communicative of them all.
I'm also impressed by the level of communication I have with the manager and the super-helpful access to the family portal.
We're several weeks in now and starting to firm up how SureCare can best support my mother and relieve some of the responsibility I currently undertake.
Over the past few years, my mother and I have trialled various care providers, but, possibly because my mother has mental capacity and can self-care to a large extent, the agencies have found the role of companionship difficult to fulfil.
SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional, adaptable and communicative of them all.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
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Review of
SureCare Stourbridge, Hagley & Halesowen
from Georgi S (Great-Niece of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Couldn't of asked for a better service! The manager has been so supportive, compassionate and provided the best care to our family member in need aswell as Continued support for us all. Nothing is to much to ask and he really has gone above and beyond. Definitely recommend his services of care, cleaning
and the support you never knew you needed so much! Thank you again.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
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Review of
SureCare Stourbridge, Hagley & Halesowen
from Helen W (Friend of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager and his staff provided an excellent service. They understood the brief and complexities from the outset and worked in an extremely professional and sensitive manner. The manager provided a quotation with a breakdown and overview of what was needed and carried out the work thoroughly and
swiftly at a very reasonable cost.
I am also grateful to the manager for liaising with Adult services to support my request for assessment.
I highly recommend this company and am happy to speak to anyone who wishes verbal/ further written appraisal.
I am also grateful to the manager for liaising with Adult services to support my request for assessment.
I highly recommend this company and am happy to speak to anyone who wishes verbal/ further written appraisal.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
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Review of
SureCare Stourbridge, Hagley & Halesowen
from C M (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager came out and did an assessment with my dad, listened to what my dad had to say but also listened to us and built a good report from that. Then once the needs for my dad was understood, asked when we wanted his care to start. We agreed to the monday and come 8am there the manager ready. He
has built a wonderful relationship with my dad and slowly building the trust.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
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Review of
SureCare Stourbridge, Hagley & Halesowen
from Sheena H (Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My needs are very complex at the moment and I am very happy with the care arrangement in place it is also flexible according to my health and needs requirements. So I am very happy to have found the service I require which is tailored to my requirements. Thank you
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen
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Review of
SureCare (Coventry & South Warwickshire)
from Bob B (Son of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Asked SureCare to cover extra care that I couldn't get at the time. It turned out to be temporary but we didn't know that at the time. They were just what we needed, and I can't praise them highly enough. Thank you.
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Review of
SureCare (Coventry & South Warwickshire)
from Peter O (Son of Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
There can be a difference in service levels depending on the carer. Some do what they're asked to (not good with dementia as told to do the same things when not needed but still do it!). There are some brilliant carers who do everything needed and take time to talk - very important.
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Review of
SureCare (Coventry & South Warwickshire)
from I M (Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
SureCare is excellent in all aspects of my care. They are very approachable and go the extra mile when asked if I need something. Nothing is too much trouble.
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Review of
SureCare (Coventry & South Warwickshire)
from A A (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent, very friendly, helpful and tolerant of my mum's occasional temper outbursts.
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Review of
SureCare (Coventry & South Warwickshire)
from K M (Mother of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The personal assistant is caring towards my son. He loves being in her company and looks forward to her coming to support him. She takes over his care, so I have no worries. Overall, I am happy with the care and support we receive.
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Review of
SureCare (Coventry & South Warwickshire)
from L F (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been generally happy with the care received from SureCare. Good communication at all times. We have mainly had the same carers, which helps for continuity of care. They have tried to accommodate meals and individual needs. The girls are always polite, attentive and friendly. Generally,
we are pleased and would recommend.
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Review of
SureCare (Coventry & South Warwickshire)
from A R (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found SureCare and its carers to be an excellent company that provides outstanding care for my mum. A small team of three or four carers do all her personal care reliably and with compassion. The manager is very approachable and always available on the phone. They give me peace of mind, and my
mum loves them. Thank you!
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Review of
SureCare (Birmingham)
from M C (Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We have been with home care for about 18 months now. Mom has three calls a day. Carers are friendly, respectful and caring. Mom looks forward to her visits.
There is the odd occasion that a call cannot be covered, but I am always called, and something is worked out.
There is the odd occasion that a call cannot be covered, but I am always called, and something is worked out.
Reply from Stacey Lane, Manager at SureCare (Birmingham)
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Review of
SureCare (Birmingham)
from Tracy P (Daughter of Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is happy with her carers. This company have been providing care for around 12 months now. I too, am very happy and find them kind, considerate and caring with the way they treat my mum, and this is very reassuring for me.
If needed, I am able to speak to the managers, who will always respond
If needed, I am able to speak to the managers, who will always respond
to me quickly and sort things out. They too have gone the extra mile to help me when circumstances have needed more than the day-to-day care due to Mum being ill. I feel they are there for me to speak to for support.
I would recommend SureCare to others.
I would recommend SureCare to others.
Reply from Stacey Lane, Manager at SureCare (Birmingham)
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Review of
SureCare (Birmingham)
from P D (Son of Client) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
On the whole, the service has been excellent. In particular, the staff are thorough in keeping my mother clean. They take the trouble to advise me on points to use, so I can take action. If anything needs to be pointed out to staff, they listen and take it on board. My mother has moderate dementia,
and the staff handle the difficult situations that arise very well. I would recommend the company to other clients.
Reply from Stacey Lane, Manager at SureCare (Birmingham)
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Review of
SureCare (Birmingham)
from Shirley D (Client) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Generally, my experince as a service user has been a very positive one. Their duties vary according to my daily needs and they look after me very well, both physically and help when I have difficult days - depression. I have had an occasional change of carers who have also been competent and efficient,
but it's nice to be looked after by the ladies who are aware of your needs and requirements. Overall, I am looked after well by my girls.
Reply from Stacey Lane, Manager at SureCare (Birmingham)
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Review of
SureCare (Birmingham)
from Melissa N (Granddaughter of Client) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandad was so happy with the care he received. The staff were wonderful. They treated him with the utmost dignity and respect and this was reflected in him, as he was happy and content. A great management team and are family say a big thank you for all the great work that you do.
Reply from Daniel Awunor, Director at SureCare (Birmingham)
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Review of
SureCare (Birmingham)
from C B (Client) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pleased with the care I have been given.
Very pleasant carers!
Very pleasant carers!
Reply from Daniel Awunor, Director at SureCare (Birmingham)
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Review of
SureCare (Coventry & South Warwickshire)
from J H (Daughter of Client) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were very happy with the care given to our elderly mother during the last 8-months. She was always treated with kindness and consideration for her needs. We always found the carers to be reliable and punctual.
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Awards / Recognitions (0)
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