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Home Care Providers Owned by SureCare in West Midlands

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  • Home Care Providers Owned by SureCare in West Midlands

Only the locations & reviews in West Midlands for SureCare are showing below.

View the details of all 66 locations (with 979 reviews) owned by SureCare

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SureCare Locations in West Midlands (3)

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3 Home Care Providers owned by SureCare in West Midlands
SureCare Stourbridge, Hagley & Halesowen

Office 2, Centre Court, Vine Lane, Halesowen B63 3EB 

9.5 5 reviews
"I'm in the process of organising informal care for my mother and I approached Sure Care without any prior knowledge of the company. I'd…"   Read all 5 reviews

SureCare Stourbridge, Hagley & Halesowen is a trusted provider of high-quality domiciliary care and support services for people of all ages and abilities. Dedicated to promoting independence, dignity, and wellbeing, the team delivers personalised care… Read more about SureCare Stourbridge, Hagley & Halesowen

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £23 / hour
  • Live-in Care from £1,100 / week
SureCare (Coventry & South Warwickshire)

3 The Quadrant, Warwick Road, Coventry CV1 2DY 

37 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
SureCare (Birmingham)

50 High Street, Erdington, Birmingham B23 6RH 

10 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Alcedo Care Southport, Southport
Alcedo Care

SureCare Reviews in West Midlands (52)

Reviews posted for members of SureCare

Overall Experience
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Date Published
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  • 47
Reviewer Connection to SureCare
  • 6
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Review of

SureCare Stourbridge, Hagley & Halesowen

from Nigel B (Son of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm in the process of organising informal care for my mother and I approached Sure Care without any prior knowledge of the company. I'd like to comment on just how confidant I am about the proactive way in which my initial enquiry was handled and the extremely professional way the first assessment of
my mother's needs was conducted.
I'm also impressed by the level of communication I have with the manager and the super-helpful access to the family portal.
We're several weeks in now and starting to firm up how SureCare can best support my mother and relieve some of the responsibility I currently undertake.
Over the past few years, my mother and I have trialled various care providers, but, possibly because my mother has mental capacity and can self-care to a large extent, the agencies have found the role of companionship difficult to fulfil.
SureCare is the 5th agency I've tried and my opinion is that it's simply the most professional, adaptable and communicative of them all.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen

Thank you so much for taking the time to share your experience with SureCare. We're delighted to hear that you felt reassured right from your initial enquiry and that our team has been able to provide the professional support and communication you were looking for.We understand how important it is to find the right balance of care and companionship, and we're pleased that our approach has been a positive step forward for both you and your mother. It's wonderful to know that our family portal and open communication have helped make things easier for you.Your kind words about our adaptability and professionalism mean a great deal to the whole team. We look forward to continuing to support you and your mother in the best way possible.Warm regards,The SureCare Stourbridge, Hagley and Halesowen Team

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare Stourbridge, Hagley & Halesowen

from Georgi S (Great-Niece of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't of asked for a better service! The manager has been so supportive, compassionate and provided the best care to our family member in need aswell as Continued support for us all. Nothing is to much to ask and he really has gone above and beyond. Definitely recommend his services of care, cleaning
and the support you never knew you needed so much! Thank you again.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen

Thank you so much for your kind words. We're truly delighted to hear that you felt supported and cared for throughout. Going above and beyond is at the heart of what we do, and it means a lot to know this has made such a difference for your family. Your recommendation is greatly appreciated, and we'll continue to be here for you whenever you need us.

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Review of

SureCare Stourbridge, Hagley & Halesowen

from Helen W (Friend of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and his staff provided an excellent service. They understood the brief and complexities from the outset and worked in an extremely professional and sensitive manner. The manager provided a quotation with a breakdown and overview of what was needed and carried out the work thoroughly and
swiftly at a very reasonable cost.
I am also grateful to the manager for liaising with Adult services to support my request for assessment.
I highly recommend this company and am happy to speak to anyone who wishes verbal/ further written appraisal.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen

Thank you so much for your kind words and detailed feedback. We are delighted to hear that you felt supported and that our team delivered the service to your expectations. It was important to us to ensure everything was handled sensitively and professionally, and we're pleased we could also assist with liaising with Adult Services on your behalf. Your recommendation means a great deal to us, and we truly appreciate your willingness to share your experience with others.

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  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare Stourbridge, Hagley & Halesowen

from C M (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager came out and did an assessment with my dad, listened to what my dad had to say but also listened to us and built a good report from that. Then once the needs for my dad was understood, asked when we wanted his care to start. We agreed to the monday and come 8am there the manager ready. He
has built a wonderful relationship with my dad and slowly building the trust.
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen

Thank you so much for taking the time to share your experience. We're delighted to hear that the assessment process was positive and that we were able to start care promptly as agreed. Building trust and strong relationships is at the heart of what we do, so it's wonderful to know your dad feels supported. Please don't hesitate to reach out if there's anything more we can do, we're here for you every step of the way.

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  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare Stourbridge, Hagley & Halesowen

from Sheena H (Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My needs are very complex at the moment and I am very happy with the care arrangement in place it is also flexible according to my health and needs requirements. So I am very happy to have found the service I require which is tailored to my requirements. Thank you
Reply from Miguel Camelo, Registered Manager at SureCare Stourbridge, Hagley & Halesowen

Thank you so much for your kind words. We're truly glad to hear that you're happy with the care arrangement in place and that it's meeting your needs. Providing flexible, person-centred support is at the heart of what we do, and it means a lot to know it's making a difference. If there's ever anything more we can do to support you, please don't hesitate to let us know. Thank you again!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare (Coventry & South Warwickshire)

from Bob B (Son of Client) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Asked SureCare to cover extra care that I couldn't get at the time. It turned out to be temporary but we didn't know that at the time. They were just what we needed, and I can't praise them highly enough. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare (Coventry & South Warwickshire)

from Peter O (Son of Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There can be a difference in service levels depending on the carer. Some do what they're asked to (not good with dementia as told to do the same things when not needed but still do it!). There are some brilliant carers who do everything needed and take time to talk - very important.
  • Staff
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  • Management
  • Treated with Dignity
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Review of

SureCare (Coventry & South Warwickshire)

from I M (Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SureCare is excellent in all aspects of my care. They are very approachable and go the extra mile when asked if I need something. Nothing is too much trouble.
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  • Treated with Dignity
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Review of

SureCare (Coventry & South Warwickshire)

from A A (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, very friendly, helpful and tolerant of my mum's occasional temper outbursts.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare (Coventry & South Warwickshire)

from K M (Mother of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The personal assistant is caring towards my son. He loves being in her company and looks forward to her coming to support him. She takes over his care, so I have no worries. Overall, I am happy with the care and support we receive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare (Coventry & South Warwickshire)

from L F (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been generally happy with the care received from SureCare. Good communication at all times. We have mainly had the same carers, which helps for continuity of care. They have tried to accommodate meals and individual needs. The girls are always polite, attentive and friendly. Generally,
we are pleased and would recommend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Review of

SureCare (Coventry & South Warwickshire)

from A R (Daughter of Client) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found SureCare and its carers to be an excellent company that provides outstanding care for my mum. A small team of three or four carers do all her personal care reliably and with compassion. The manager is very approachable and always available on the phone. They give me peace of mind, and my
mum loves them. Thank you!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare (Birmingham)

from M C (Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been with home care for about 18 months now. Mom has three calls a day. Carers are friendly, respectful and caring. Mom looks forward to her visits.
There is the odd occasion that a call cannot be covered, but I am always called, and something is worked out.
Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for using our services. It is unprecedented during Covid outbreaks that certain measures are put into place to ensure continuity of care. We are so pleased that your Mum looks forward to seeing the girls that visit her, and we thank you for putting your trust in our services.
We hope to continue to exceed expectations, and your feedback will be passed on to the staff.
Thank you.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare (Birmingham)

from Tracy P (Daughter of Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is happy with her carers. This company have been providing care for around 12 months now. I too, am very happy and find them kind, considerate and caring with the way they treat my mum, and this is very reassuring for me.
If needed, I am able to speak to the managers, who will always respond
to me quickly and sort things out. They too have gone the extra mile to help me when circumstances have needed more than the day-to-day care due to Mum being ill. I feel they are there for me to speak to for support.
I would recommend SureCare to others.
Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for putting your faith and trust into the care workers who visit; I will be sure to pass over your kind words to the staff that visit your Mum.
We are extremely grateful for your feedback and are continually looking for ways to improve our service for the benefit of all our clients and their advocates.

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  • Treated with Dignity
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Review of

SureCare (Birmingham)

from P D (Son of Client) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the service has been excellent. In particular, the staff are thorough in keeping my mother clean. They take the trouble to advise me on points to use, so I can take action. If anything needs to be pointed out to staff, they listen and take it on board. My mother has moderate dementia,
and the staff handle the difficult situations that arise very well. I would recommend the company to other clients.
Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for taking the time to review our services. It is great to hear how our staff handle any situations that may arise, and that is supporting not only your Mum but offering you support also.
We are always looking at ways in which we can approve our services, and your feedback will be passed on to the staff that visit. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

SureCare (Birmingham)

from Shirley D (Client) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally, my experince as a service user has been a very positive one. Their duties vary according to my daily needs and they look after me very well, both physically and help when I have difficult days - depression. I have had an occasional change of carers who have also been competent and efficient,
but it's nice to be looked after by the ladies who are aware of your needs and requirements. Overall, I am looked after well by my girls.
Reply from Stacey Lane, Manager at SureCare (Birmingham)

Thank you for your kind words. We treat the emotional needs of our clients just as important as their physical needs.
We are grateful for your feedback and will pass your words on to all our staff and look at ways to improve our service, even more, to ensure that we are providing the highest quality care possible.

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  • Treated with Dignity
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Review of

SureCare (Birmingham)

from Melissa N (Granddaughter of Client) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad was so happy with the care he received. The staff were wonderful. They treated him with the utmost dignity and respect and this was reflected in him, as he was happy and content. A great management team and are family say a big thank you for all the great work that you do.
Reply from Daniel Awunor, Director at SureCare (Birmingham)

We are really pleased that you are happy with the service we have provided. It has been a testing time for the nation, but we are glad that we were able to focus on his quality of life. Your granddad was a lovely man, all of our staff loved interacting with him, and he will be sadly missed. Thank you for your kind words.

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  • Treated with Dignity
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Review of

SureCare (Birmingham)

from C B (Client) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the care I have been given.
Very pleasant carers!
Reply from Daniel Awunor, Director at SureCare (Birmingham)

Thank you for your kind words. At SureCare, we strive to ensure that all who use our service are treated with the highest quality of care that we can provide. We are happy that you are satisfied with our service, and long may it continue.

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  • Care / Support
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  • Treated with Dignity
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Review of

SureCare (Coventry & South Warwickshire)

from J H (Daughter of Client) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very happy with the care given to our elderly mother during the last 8-months. She was always treated with kindness and consideration for her needs. We always found the carers to be reliable and punctual.
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Review of

SureCare (Coventry & South Warwickshire)

from V B (Client) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice, personal carers, sensitive to needs, listen to instructions, friendly, accommodation, respectful, treated as an individual, as a real normal person rather than an object or a number or case title. The carers demonstrate utmost trust and respect in me and my needs.
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