SureCare in Oxfordshire | 1 Home Care Provider

Review of
SureCare Oxfordshire
from S A (Sister of Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

From our first meeting to discuss my sisters care needs the Deputy Manager was knowledgeable and compassionate. My sister has now been looked after by Surecare for around three months and receives excellent and reliable care, she is treated with dignity and respect and the ladies are all very kind to

her. The office team are always at the end of the phone and are reactive and prompt in addressing any inquiries and needs. Having the Surecare team caring for my sister has given me such peace of mind and comfort. I would highly recommend Surecare Oxfordshire.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback, we will pass onto the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
SureCare Oxfordshire
from A B (Granddaughter of Client) published on 24 June 2025 Submitted via Website • Report

Overall Experience

SureCare cared for our late mother until her passing; I am based in France so most of the care was organised remotely. The carers and management team went above and beyond to look after our mother, and we knew she was in very safe hands. Nothing was ever too much trouble and they were always at the

end of the phone for queries, questions etc. I would highly recommend them, and if ever I'm in a position to require care for a family member, then they are the only people I will call. Huge thanks to the whole team for your dedication and commitment. You are all superstars!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will pass onto the care team.

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Management
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Value for Money

Review of
SureCare Oxfordshire
from Kelly H (Daughter of Client) published on 17 June 2025 Submitted via Website • Report

Overall Experience

The last view months of my Mum's illness had been incredibly difficult and stressful for all of us, as her health declined.
SureCare provided us with excellent support during this time, the wonderful staff gave us great comfort and reassurance, knowing she was in safe, compassionate hands. I personally

will never forget the kindness of the two ladies who helped us on Good Friday morning when Mum became very unwell. Their professionalism and warmth shone through, and it meant so much in such a difficult moment.
When the time came for a live-in carer, we were so delight when one of the carers we knew well agreed to live with Mum. Several of the medical professional commented how fortunate we were to find someone who genuinely cared for her.
Without their professionalism, kindness, and dedication, Mum would not have been able to remain at home in her final days-something that was always her wish.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will ensure this is passed onto our amazing care team.

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Review of
SureCare Oxfordshire
from Harry C (Nephew of Client) published on 12 May 2025 Submitted via Website • Report

Overall Experience

Being the first time we have needed care for my Uncle, we could not have been happier with SureCare. The communication has been great, dealt with professionally with our family.
When medication was added or hours adjusted, nothing was a problem.
What an amazing care team, supported by an excellent

managers

Reply from Stuart Martin, Director at SureCare Oxfordshire

What fabulous words, thank you. We will pass this onto the team.

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Review of
SureCare Oxfordshire
from L P (Niece of Client) published on 10 February 2025 Submitted via Website • Report

Overall Experience

I have had an incredibly very positive experience with SureCare. Care and love are the frontline words. Thoughtful and friendly are also part of the service provision which makes it work on a more 'personal' basis without crossing boundaries as they all remain professional and clear in their observations

of their client's continuing, ongoing needs.
A pleasure to see their faces smiling when they come through my door. Thank you all, amazing!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the feedback, we will pass it onto our amazing care team.

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Review of
SureCare Oxfordshire
from B B (Son of Client) published on 13 January 2025 Submitted via Website • Report

Overall Experience

What a remarkable care agency with completely compassionate and very reliable staff.
We managed to get my dad out of the hospital with their excellent help and assistance, and very prompt service and we are very grateful for them.
Nothing was too much trouble, I cannot recommend SureCare highly enough.

Thank you all, you've made a hugely positive difference to our family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your honest feedback, we will pass it onto the care team.

Staff
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Management
Treated with Dignity
Value for Money

Review of
SureCare Oxfordshire
from J S (Son of Client) published on 3 January 2025 Submitted via Website • Report

Overall Experience

The care and dignity that the carers treat my mother with is second to none. My mother is a difficult patient but the way these carers work is excellent. Being a carer is a tremendously difficult and demanding job and this team deserve all credit due.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the excellent feedback, we will pass it into the team.

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Management
Treated with Dignity
Value for Money

Review of
SureCare Oxfordshire
from Grahame P (Son of Client) published on 4 December 2024 Submitted via Website • Report

Overall Experience

Surecare has provided excellent care for my mother for the past three years. During that time some of the carers have become so friendly to her that she really looked forward to seeing them. The carers were there four times a day and always made sure she was comfortable and didn't need any other help

before they left. They would always contact me by phone if they had any concerns. I can only thank them for their excellent service.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the feedback, we will ensure we pass it onto the team.

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Management
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Value for Money

Review of
SureCare Oxfordshire
from Daisy H (Wife of Client) published on 4 September 2024 Submitted via Website • Report

Overall Experience

From the moment we needed care, the response was immediate, considered and timely. The staff were always friendly, caring, and patient with my partner.
SureCare has been life-changing (for the better!) and we would thoroughly recommend it to anyone needing help at home.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for your kind feedback, we will pass it onto the team.

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Management
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Review of
SureCare Oxfordshire
from D P (Daughter of Client) published on 17 June 2024 Submitted via Website • Report

Overall Experience

As a family, we have all been delighted with the care my mother has received. All the carers are genuinely interested in her needs, likes and dislikes and are friendly, respectful and easy to get along with. Nothing is too much trouble!
An amazing team, the best in the area in our experience of having

various agencies.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will pass it onto the team.

Staff
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Management
Treated with Dignity
Value for Money

Review of
SureCare Oxfordshire
from Claire D (Friend of Client) published on 5 June 2024 Submitted via Website • Report

Overall Experience

My friend has needed home care for a while and I've seen how lovely everyone is.
It's meant she doesn't need to go into a home. The office staff are always helpful. I know it's a hard job but my friend has no problems and sings very highly of the people who look after her.
The company looks after

its staff and it shows.
I wouldn't hesitate to recommend them to other people. Even if you just need help once a week, or twice a day, I know they would be able to sort you out and often the same week as well!
You couldn't ask for more - thank you SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback, we will ensure this is passed onto the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
SureCare Oxfordshire
from M S (Daughter of Client) published on 14 May 2024 Submitted via Website • Report

Overall Experience

Such amazing support from team SureCare, who has coped brilliantly with my mum who has advanced dementia and can often be very tricky.
Very patient, kind and supportive. It has also helped me enormously to have some much-needed relief from supporting my mother.
Very highly recommended, I'm so lucky

to have their amazing carers in every day.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your kind comments, I'll ensure we pass this onto our team.

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Management
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Review of
SureCare Oxfordshire
from S L (Son of Client) published on 16 January 2024 Submitted via Website • Report

Overall Experience

SureCare took over the care of my 100 year old mother and from the very first visit we were impressed by their professional outlook and friendly approach. All the carers that attended my mother were so friendly and patient with my mother, even singing happy birthday on her 101st birthday. I can't thank

them enough for their care and help for us with my mother and would give far more than five stars if I could. Thank you all at SureCare for your support and care up till my mother died.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for your kind words, we will ensure this is passed on to the team.

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Review of
SureCare Oxfordshire
from S D (Partner of Client) published on 1 November 2023 Submitted via Website • Report

Overall Experience

SureCare has been supporting my partner for nearly 5 years now, delivering daily personal care. We have been incredibly pleased with the care provided. We have got to know the carers over time and they are all very good, supportive and very understanding. They make both our lives much easier.
There

is always amazing support if I have any questions or need to change dates, thank you team SureCare.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the honest feedback, we will pass this onto the team!

Staff
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Management
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Value for Money

Review of
SureCare Oxfordshire
from Alison M (Daughter of Client) published on 11 October 2023 Submitted via Website • Report

Overall Experience

Kind, considerate, polite and expert care given to my frail bed-bound mother. Also the team show polite consideration to the rest of the family. Communication was excellent and carers really personalised the care. Thank you team.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, we will pass this on to the team!

Staff
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Management
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Value for Money

Review of
SureCare Oxfordshire
from Wendy G (Niece of Client) published on 4 October 2023 Submitted via Website • Report

Overall Experience

Before we used SureCare, we were let down so many times by a new provider. You get what you pay for! If you need a reliable, kind and caring team give SureCare a call. Their staff are all fully trained and do regular update training and they are able to adapt quickly when our needs changed. Safe, effective

care, that's what I get and that's what I need. Thank you to all the lovely care staff, you do a great job. I really recommend them, as they are experienced and their business has been going for ages, so you know they are reliable and look after everyone so well. My aunty really looks forward to her carer coming in and feels so much better after they have been. It's the highlight of her day and they will do everything they can to make her comfortable and happy before they leave. We get everything we need from them. If we didn't use them I would be so worried about her, as we didn't have a great experience with other care companies locally.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the amazing feedback, I will make sure we pass this on to the team.

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Management
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Review of
SureCare Oxfordshire
from D H (Partner of Client) published on 25 September 2023 Submitted via Website • Report

Overall Experience

In a word, SureCare are exceptional. They cared for my wife during her final year, right up until the day she passed. The carers she loved were with her during her final minutes. Honestly, I cannot begin to explain how amazing they have all been, the management are responsive and flexible and the carers

professional and caring! Thoroughly recommended, thank you to Team SureCare, we will forever be indebted to you for assisting our family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the positive feedback, we will pass this onto the team.

Staff
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Management
Treated with Dignity
Value for Money

Review of
SureCare Oxfordshire
from C C (Sister of Client) published on 12 September 2023 Submitted via Website • Report

Overall Experience

SureCare Oxfordshire provided some of the care for my sister in the last six months of her life, contributing to her being able to live with comfort and a degree of happiness. I found the senior managers very responsive to feedback and requests; their flexibility and ongoing attention to any training

needs meant a lot. They were also able to arrange the rota so that my sister's favourite carers were with her as often as possible, this made such a difference to her and to her family.

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thanks for the positive feedback, we are so glad we were able to assist you and your family during such a difficult time.

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Review of
SureCare Oxfordshire
from Steve C (Son of Client) published on 5 September 2023 Submitted via Website • Report

Overall Experience

I have nothing but praise for the Surecare team who looked after my father in the last 6 months of his life. They always treated him with dignity and respect, as expected, but went far beyond that. They made him smile, he had fun with many of them, and he felt that some of your team were almost like

relatives. They were kind, helpful, caring and thoroughly dedicated in everything they did for him. In addition, your team were kind to Dad's family too, always happy to chat and reassure us.
Sadly he passed away towards the end of July, but I am completely confident that SureCare made a big and beneficial difference to his quality of life.
Thank you all so, so much!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the feedback, we are glad to have made such a positive impact. I will make sure this is sent onward to the amazing care team!

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Review of
SureCare Oxfordshire
from T S (Niece of Client) published on 5 July 2023 Submitted via Website • Report

Overall Experience

Team SureCare has been looking after my father for two years now. He has declined over this time, and they have catered for his changing needs at every stage, from daily visits and now live-in care.
The carers show a huge amount of dignity and respect whilst having fun and laughter with him. He enjoys

the carers visiting, and if I have any concerns or need to ask for changes to be made, the office staff are very helpful and always action requests promptly.
SureCare is amazing and has changed his life for the better; thank you!

Reply from Stuart Martin, Director at SureCare Oxfordshire

Thank you for the amazing feedback; we will ensure this is passed on to the team.

Staff
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Management
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Value for Money

Home Care Provider Owned by SureCare in Oxfordshire

SureCare Locations in Oxfordshire (1)

SureCare Reviews in Oxfordshire (81)

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