SureCare in London | 12 Home Care Providers

Review of
SureCare (Enfield)
from Suzi K (Daughter-in-law of Client) published on 15 August 2025

Submitted via Website • Report

Overall Experience

Myself and my husband approached Surecare to provide carers for my mum in law over a year ago. After a thorough review of her needs we began her care and despite a couple of hiccups in the beginning with getting the right care team in place we found Surecare was the right agency to use. The staff are

all professional, approachable and will ensure that the needs of your loved one are met at all times. They accommodate any changes that are required to ensure the right carers were placed with my mum in law. It was about meeting her where she was at each time so the carers could support her independence as much as possible. My mum in law had a wonderful relationship with the carers who brought out the best in her. The carers were always professional, polite and were able to support her needs and changes. I would highly recommend them. Thank you so much for delivering such a fantastic service!

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Review of
SureCare (Hillingdon)
from Rasik B (Client) published on 11 August 2025

Submitted via Postal Card • Report

Overall Experience

I have been using SureCare since September 2023. I am very happy with care I receive. All carers are fantstic always ready to help. I have chats with them frequently and I enjoy.

Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for your kind review. We're delighted to hear that you have a positive experience with our care team at Surecare.

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Review of
SureCare (Croydon & Sutton)
from Violet J (Client) published on 22 July 2025

Submitted via Postal Card • Report

Overall Experience

Very good service by SureCare people. I pass this onto others that need help.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Thank you so much for your kind words and recommendation, it truly means the world to us. At SureCare, we're deeply committed to providing support that makes a meaningful difference in people's lives, and knowing that you're happy with our service and willing to share that with others, is the greatest compliment we could receive.If there's ever anything more we can do for you or your loved ones, we're always just a call away.

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Review of
SureCare (Hillingdon)
from Sumita A (Client) published on 17 June 2025

Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care and service I get from SureCare. The carers are professional and carry out their duty with good care and discipline. Very observant will bring to my notice if there is any problem with the body parts which I cannot see directly.

Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for your kind feedback! We are thrilled to hear that you are more than satisfied with the care and support you are receiving. Providing compassionate, high-quality care and ensuring dignity for all our clients is always our top priority. Your satisfaction means a great deal to us, and we will continue to work hard to maintain this standard. If there is anything else we can do to enhance your experience, please don't hesitate to let us know.

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Review of
SureCare (Hillingdon)
from J W (Client) published on 2 June 2025

Submitted via Postal Card • Report

Overall Experience

My carers are kind and caring. Some can't cook english breakfast but they learn. I can't thank the care team enough as they provide a wonderful service and I feel very cared for.

Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you for your kind words and for sharing your experience with SureCare. It is our priviledge to support you and are grateful for the recognition of our efforts. We strive to provide the highest level of care and compassion, and it's heartening to know we made a positive impact.

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Review of
SureCare (Hillingdon)
from Naazneen S (Client) published on 2 June 2025

Submitted via Postal Card • Report

Overall Experience

I joined Surecare on 7th January, 2023 and it has been a great ongoing experience. The carers make me feel valued and supportive. They are passionate, hard working, professional and dedicated. I have not, for one moment, regretted using the care company.

Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for taking the time to share your experience with SureCare. We are thrilled to hear that you are pleased with the care and support provided by our team. It's especially rewarding to know that we've been able to help and support you. Your kind words are a true testament to the dedication of our care team. Thank you for your trust and for recommending our services to other families - it truly means a lot to us.

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Review of
SureCare (Hillingdon)
from J D (Daughter of Client) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

We are extremely happy with the service we receive, and have received for the last 11 months.
All the carers and office staff are extremely kind and helpful, putting the clients first.
We are particularly happy with the main carer we have had since the beginning, continuing the rehab that was started

in the care home.

Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for your kind words and for taking the time to share your experience with us. We are truly honoured to have been able to support your mother during such a challenging time. Our team is dedicated to providing personalised care that not only meets physical needs but also helps rebuild confidence and independence. It's heartening to know that our care made a positive difference for your mother. We deeply appreciate your recommendation and will continue striving to deliver the highest standard of care to all our clients. Please don't hesitate to reach out if there's ever anything else we can do to assist.

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Review of
SureCare (Hillingdon)
from D D (Client) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

Have been with SureCare for 2 1/4 years. I have found them to be very helpful and caring. They are quick to respond when problems arise.

Reply from Bindesh Patel, Director at SureCare (Hillingdon)

Thank you so much for your kind words and thoughtful review. We're delighted to hear that you have had such a positive experience with our care team

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Review of
SureCare (Enfield)
from Jennifer G (Wife of Client) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

I used SureCare for my husband over seven years for sit in service and personal care. The staff at SureCare office were always so helpful nothing too much trouble. The carers were professional, very thorough in their work, we mainly had a husband and wife but also other carers who were all so good at

their work, who put my husband at ease, which was a comfort.

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Review of
SureCare (Croydon & Sutton)
from Penny B (Daughter of Client) published on 11 March 2025

Submitted via Website • Report

Overall Experience

I am beyond grateful that SureCare looked after my mother over the past few years. The two main carers always went beyond what was expected of them and she was so lucky to receive such a kind and caring service. Their support to me especially in her final days was faultless.
The office has been so

helpful in communicating with me about any concerns or issues raised.
I would without a shadow of a doubt recommend Surecare to anyone in need of a care service.
Thank you from the bottom of my heart Surecare.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Your kind words about our team's dedication and compassion reaffirm our commitment to providing the best possible care. We will be sure to share your appreciation with the carers and the office team. Wishing you and your family all the best and thank you again for your trust in SureCare.

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Review of
SureCare (Enfield)
from Paul S (Son of Client) published on 7 March 2025

Submitted via Website • Report

Overall Experience

We have been using Surecare since my mum was diagnosed with Dementia and bed bound two and a half years ago and I am glad we were matched with this provider as there are many scary stories around. Have been professional and understanding since the outset. The carers they send all know their jobs well

and are compassionate so that even on the odd occasions where we don't get the regular carers, I am still confident and happy with who they send. All the carers have a great connection with my mum, even with mums language barriers, and even now when my mum sleeps a lot and isnt very talkative she still looks at them with a glow in her eyes, knowing she is cared for, and manages a whispered goodbye to the carers as she knows they are good people. Carers will do everything they can within their allowed remit. The office themselves are also superb, putting up with my awkward sitting requests with a smile and always pointing out that they are here for me as much as they are for my mum.

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Review of
SureCare Central London
from Catherine F (Client) published on 17 February 2025

Submitted via Website • Report

Overall Experience

Following a recent hospital stay SureCare was very quick to respond when I found myself back home and unable to manage things on my own. I would like to thank the team for giving me peace of mind that I can be cared for at home rather than remaining in hospital. All needs are catered for whether it's

cleaning and laundry, personal care or collecting a prescription or some shopping. Would highly recommend.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you for your lovely review. You're wonderful, yourself!

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Review of
SureCare Central London
from Z S (Daughter-in-law of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My mother-in-law's care has been outstanding. She had a stroke earlier this year, and her mobility has been limited. Two carers in particular have been amazing because my mum-in-law now feels more positive about living, and I can't thank them enough. Thank you very very much.

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Review of
SureCare (Croydon & Sutton)
from C S (Stepson of Client) published on 5 February 2025

Submitted via Website • Report

Overall Experience

Surecare have cared for and supported my stepmother from April 2021 until October 2024 in her home. She has unfortunately had to relocate to a Dementia Nursing home as despite support received now requires 24 hour nursing care in a safe environment.
Right from the start Surecare has tailored their

care and support to her individual needs. It has been a partnership between both the carers , their management team and family in that caring support.
I have no hesitation in recommending and thanking Surecare Croydon for all the care and support given in her home plus support to her family.

Reply from Tony Benson, Manager at SureCare (Croydon & Sutton)

Thank you so much for your heartfelt review. We truly appreciate your kind words and are grateful for the opportunity to have cared for your stepmother over the past few years. It has been our privilege to support her and work alongside your family to provide compassionate and tailored care. While we are saddened to hear of her relocation, we understand the importance of ensuring she receives the 24-hour nursing care she now requires. Your recommendation means a great deal to us, and we are always here to support you and your family in any way we can. Wishing you and your stepmother all the best in this next chapter.

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Review of
SureCare Central London
from David W (Client) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Following a serious leg injury and being immobile for several weeks, I asked SureCare to help assist me with my daily living needs. The care manager was truly excellent in understanding my needs and finding a suitable carer, organising a visit and getting the help started for me immediately. Communication

was also excellent throughout. The carer who visited to help me 3x a week was very nice and patient, assisting me with tasks for my own personal care that I was unable to carry out with my injury as well as helping with the jobs around the house that I was unable to do (cleaning, washing, cooking etc).

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Review of
SureCare Central London
from H K (Nephew of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

We're so grateful to the manager and the team at SureCare. My aunt has epilepsy, and her carers have been incredible at managing her condition and ensuring her safety. Since joining SureCare, she feels more confident and has even joined a local sewing group. It's been life-changing for her.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you so much! Nothing makes us happier than seeing our clients not only safe and well-cared for but also re-engaged in their favourite activities. We're thrilled to hear that your aunt has found confidence and joy again. It's incredibly rewarding for us to know that we've been able to give her a renewed sense of purpose and a new lease on life!

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Review of
SureCare Central London
from Theadora G (Daughter of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

I cannot thank SureCare Central London enough for the exceptional care they've provided for my dad. With a young family, it had been difficult for me to juggle looking after my own family and arranging things for dad. So glad, the Palliative nurse recommended the manager. She is good with capturing

nuances, thank you! Dad's main carer is fantastic. I don't know how she does it, given dad is not his best self most days.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you for your kind words! It's wonderful to see your dad and A getting along so well. We're pleased that being part of your family's journey has made things easier for you!

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Review of
SureCare Central London
from Isaac B (Husband of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

SureCare has been amazing in helping my wife after her stroke. Their reablement services have been crucial in her recovery. Two particular members of staff have been fantastic, motivating her and giving her the confidence to start moving again. I couldn't recommend them more.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you. I'm glad you and your wife found our service meaningful. Merry Xmas and Happy New Year!

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Review of
SureCare Central London
from Toyosi A (Daughter-in-law of Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Thank you, Manager, for making sure my mother-in-law is looked after well by your team. She looks very healthy now. She hadn't showered for 8 months now because of her dementia and challenging behaviour. Thank you to a particular staff member and other carers for looking after Mother. It's now nice

to take my kids around to visit Mother. Thank you.

Reply from Ruby Rai, Registered Manager at SureCare Central London

Thank you. We're a good team! Glad things are falling into place.

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Review of
SureCare (Enfield)
from Clare P (Daughter of Client) published on 10 December 2024

Submitted via Website • Report

Overall Experience

We have been working with Surecare for nearly two years in the care of my father, who has a range of health and care needs. Throughout this time, we have benefitted from a high level of proactive care and support, from the carers, office, and management teams. Our lovely team of carers (both night and

day) show very high levels of compassion and professionalism, going the extra mile with their care and kindness. In addition to planned care, Surecare's response to emergencies, changing needs and problems has been efficient and positive, with genuine, and supportive out of office support when we have needed it. We would wholeheartedly recommend Surecare.

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Home Care Providers Owned by SureCare in London

SureCare Locations in London (12)

SureCare Reviews in London (91)

Reviews Posted for members of SureCare

SureCare (Enfield)

SureCare (Hillingdon)

SureCare (Croydon & Sutton)

SureCare (Hillingdon)

SureCare (Hillingdon)

SureCare (Hillingdon)

SureCare (Hillingdon)

SureCare (Hillingdon)

SureCare (Enfield)

SureCare (Croydon & Sutton)

SureCare (Enfield)

SureCare Central London

SureCare Central London

SureCare (Croydon & Sutton)

SureCare Central London

SureCare Central London

SureCare Central London

SureCare Central London

SureCare Central London

SureCare (Enfield)

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