Home Care Providers Owned by SureCare in London

Surecare have always provided incredible care and attention to my brother. All contact with them is positive and reassuring. They help in every way possible to make his life happier and I know they care about the little details .

The family wishes to thank the care workers that support our Mother even at difficult times and thanks to SureCare for providing my Mother with consistency. Thank you for the good job.

I'm happy for your service and support. Thanks for everything.

I have nothing but praise for the SureCare team. Since their arrival at my home I feel a sense of relief that finally I have people I can trust with my husbands care, and I'm sure that he feels the same. They are very professional in their care, compared to previous teams I've had dealings with, who although kind and caring did not seem to have the background to deal with dementia patients.

They are very good looking after us. I have no complaints.

Absolutely wonderful carer. She is kind, caring, patient and genuinely treats Mum with so much love and respect. We feel incredibly lucky to have her looking after Mum and have complete trust in her. Thank you.

All is satisfactory and helpful.

Very professional and caring. Within one visit the carers organised me! They were very polite and kind. Everything was done. They even took me for walks around the block.

The carers that I have had, have been very good, attentive, and understand my mothers needs. At times due to my mums stroke, she can only move slowly and most carers are very patient. My mind is at rest when I am at work knowing that she is receiving the best care.

Our experience with SureCare has been very good. The lady who helps my mum is exceptionally caring and understands older adults with dementia. She has been very helpful and understanding even when my mum has a melt down. This is our best experience so far. Thank you SureCare.

Our carer has been fantastic - kind, punctual, always professional yet very warm and friendly. She has a great relationship with my mum and indeed, the whole household. Well done!

When I started with SureCare attending to me at home, I was very bad with my mobility and my standard of living wasn't much good, because I was fallen everywhere I go to. However, my way of living has been better since SureCare has been looking after me and I feel like a living person again, because their staff are very efficient, friendly, communicative, and very caring. They also follow the care plan and encourage me to be able to perform again.

Since using the care agency to support my mum, I've found the carers to be friendly, warm and caring. They look after my mum well, actively engage with her and give her the mental stimulation she needs. My mum enjoys the interaction she has with the carers. In addition, the team in the office respond to emails really quickly and provide a good level of customer service.

Such a great team

Always very caring and kind. Dad is treated with respect and dignity his needs are always very well met. If we ever need to contact anyone they are always available and very helpful.

The support and advice we have received from SureCare along the way has been invaluable

All the staff are very friendly and helpful. And they are fantastic support for dad, who enjoys spending time with them (and he was initially very reluctant to have any carers, but they have really won him over with their kindness).

Mum has support twice daily for medication prompt and this seems to work well. Mum is very happy with her carers and prefers the new times of 9am and 6pm.

I am very happy with the regular, but intermittent care provided by Surecare and what has really impressed me is the extent to which staff are supported by colleagues. A new carer was accompanied on multiple visits until she was comfortable dealing with my mum, who is very fragile and needs a lot of support with mobility and personal care. We also had visits just to ask how things are going. I know they are robust in their procedures and paperwork, having been reminded about POA documents I needed to send through. They have also been extremely accommodating when I have needed cover at short notice or for overnight respite care. I have worked with a number of agencies in the past but this one is right up there. We're very pleased.

Everyone is nice and when I had a bad carers stealing from mum. They sorted it and sacked her so they are helpful.