SureCare in Essex | 3 Home Care Providers

Review of
SureCare (Redbridge & Epping Forest)
from Lisa S (Sister of Client) published on 25 June 2025

Submitted via Website • Report

Overall Experience

All of the Care Team have been so helpful, and really have gone above and beyond.
For the last 2 years this super team have cared for my mum, and look after my brother.
They have helped and continue to help with daily care, appointments, medication, everything.
Want to say thank you to them

all for their continued help and support. They have been a godsend to our family.

Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Thank you so much, Lisa, for your heartfelt review. It means the world to us to hear how much our care has positively impacted your mum and brother over the past two years. Our team always strives to go above and beyond, and it's incredibly rewarding to know that their dedication has made a real difference to your family. We are truly grateful for your kind words and continued trust in us.With sincere thanks,The SureCare Redbridge & Epping Forest Team

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Review of
SureCare Colchester & Braintree
from H D (Daughter of Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience

Sure Care are family focused and do everything possible to meet the needs of those they care for, adapting to change responsively and supportively.
Over the time they supported my mother they arranged additional visits, worked hard to get to know her as a person and that they use a small team and no

agency means they all know their clients well.
Professional approach and dementia understanding.

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Review of
SureCare Colchester & Braintree
from J R (Daughter of Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience

I have employed the services of SureCare for the last 2 years for my mother.
During this time they have been 100% reliable, complied with my requests for my mum, treated her with dignity, occupied her mind with activities where possible (time permitting), consistent similar carers as she has dementia

to limit confusion.
Overall I am completely satisfied with the service they provide and would recommend their services.

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Review of
SureCare Colchester & Braintree
from Julian C (Client) published on 8 May 2025

Submitted via Website • Report

Overall Experience

Excellent time keeping. Always on time.car excellent
Very impressive
All staff well trained and competent
I can't fault the service being offered
Food prep and personal care good
Staff polite and courteous

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual, prompt and provide the best care.

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Review of
SureCare Colchester & Braintree
from D C (Daughter of Client) published on 8 May 2025

Submitted via Website • Report

Overall Experience

The staff who visit are kind and very helpful. I feel very confident that my father is being well looked after and any problems are quickly raised with me. The office team are equally responsive and interested in providing the support we need.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual, prompt and provide the best care.

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Review of
SureCare Colchester & Braintree
from David R (Husband of Client) published on 8 May 2025

Submitted via Website • Report

Overall Experience

The support we receive is excellent all round. The carers are caring and careful, courteous and flexible. The management deals calmly and effectively with all eventualities. And experience has provided the service with a comprehensive understanding of their client's needs.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual, prompt and provide the best care. These comments go a long way and give the team a big boost. We will continue to provide you the care you expect.

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Review of
SureCare Colchester & Braintree
from A B (Wife of Client) published on 8 May 2025

Submitted via Website • Report

Overall Experience

Everyone at SureCare has all ways been very helpful caring and kind doing all they can to help us. I would recommend them to anyone who needs caring help. They are always on time and look after my husband very well.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual, prompt and provide the best care.

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Review of
SureCare Colchester & Braintree
from P W (Client) assisted by family/friend published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

The carer who comes to me every week is wonderful. She is kind, and considerate and treats me with care and understanding. We would, and have recommended their service.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, this is really a boost for all the team, not just the carer you see.

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Review of
SureCare Colchester & Braintree
from J B (Client) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

My carer visits me 3 times daily - 9:15 AM (1 hour), 5:30 PM (1 & a half hours) and 8:30 PM (1 & a half hours). The visits are always on time - as per her schedule.

Reply from Muhammed, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual and prompt.

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Review of
SureCare Colchester & Braintree
from E C (Client) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

The carers I have met have been friendly, kind and helpful, very pleasant whilst carrying out their tasks.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Many thanks for your kind words, we all hope we can continue to provide the best carers for you.

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Review of
SureCare Colchester & Braintree
from Elizabeth J (Daughter of Client) published on 14 February 2024

Submitted via Postal Card • Report

Overall Experience

SureCare looked after my mum until she died, then my dad. The carers were always kind and cheerful. No task was too much. My dad really loved his carers' visits. The management staff also were very caring and efficient. Every time there was a change of circumstance, SureCare happily adapted to suit

my dad's needs. They gave him and the family peace of mind up to his final days.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for the kind words. It was an absolute pleasure knowing and caring for both your parents.

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Review of
SureCare Colchester & Braintree
from L B (Daughter-in-law of Client) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience

SureCare were amazing when we had to unexpectedly care for relatives who became unwell while visiting overseas. The manager was so supportive and helpful and went above and beyond what was expected of a care manager. The carers she sent in to support were competent, kind and helpful. I would highly

recommend SureCare Colchester and Braintree.

Reply from Alex, Registered Manager at SureCare Colchester & Braintree

Many thanks for your kind words, it was our pleasure to support you and your family when you most needed it.

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Review of
SureCare Colchester & Braintree
from William B (Client) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience

My carer visits half an hour every morning and every evening. He is efficient, gets my breakfast and cleans up after the night (making the bed etc.), gets my breakfast and checks the windows etc. In the evening he prepares the bathroom and bedroom for bedtime. This pampering is due to my being disabled

due to severe Rheumatoid Arthritis. Doing his four and a half hours cleaning he does what he can cleaning. I am entirely satisfied with his performance.

Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for this positive review, we always strive to go above and beyond to make sure all our clients are happy with our service.

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Review of
SureCare (Redbridge & Epping Forest)
from Howard B (Friend of Client) published on 7 December 2022

Submitted via Website • Report

Overall Experience

I am a very close friend of this dear lady, who sadly has no living family, so it is important to me that she receives the best care and attention available, which I believe is provided by SureCare managers and carers. She is very pleased with the care she receives, and I know that the "girls" take

very good care of her needs and wants, and I visit a few times a week, so that should there be any problems or difficulties, I can identify them and communicate with the manager so that they can be addressed as necessary and should there be a need for action to be taken then I am kept informed accordingly. She has had a few medical issues over the last year, but they have been dealt with sensibly, professionally and compassionately by all the team, and I am very grateful for that.
I had personal experience with the care SureCare provided myself some two years ago, so am familiar with their standards.

Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Thank you for the kind review. We will endeavour to maintain the high standards that she requires, which you had the benefit from us previously.
Kind Regards,
Surecare Team.

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Review of
SureCare (Redbridge & Epping Forest)
from Jeannette B (Daughter of Client) published on 6 December 2022

Submitted via Website • Report

Overall Experience

Amazing caring staff, considerate in every way, my mum was totally happy with them, when I arrived every day she was relaxed. It makes so much difference to be able to rely on carers that are focused and professional in their work.

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Review of
SureCare (Redbridge & Epping Forest)
from Pat K (Daughter of Client) published on 25 November 2022

Submitted via Website • Report

Overall Experience

SureCare took over caring for both my parent in September 2022 from the local authority services.
My parents were very unhappy with the local authority services care team. SureCare were a breath of fresh air,
The management team have restored confidence in care services to both of my 87-year-old

parents. They are happy again, being cared for in their own home, which was what they both wanted. The management team have been so kind and take the time to listen and understand their needs. All the carers at SureCare are excellent, and their manager ensures an extremely high quality of service. I would highly recommend this agency.

Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Dear Pat, thank you so much for the kind review.
Our carers report that they thoroughly enjoy visiting Mum and Dad and find it a pleasure, which is fantastic.
We all, at Surcare Redbridge & Epping Forest, understand the importance of people that want to remain as independent as possible in their home surroundings; in my experience, this is paramount to their overall well-being.
Thank you again.

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Review of
SureCare (Redbridge & Epping Forest)
from Laura G (Relative of Client) published on 27 May 2022

Submitted via Website • Report

Overall Experience

Thank you to the manager and the team for ensuring our greataunt, of 100-years-old, was able to spend her final years in her home and be cared for around the clock. The team did an amazing job, and my hat goes off to their patience and resilience, plus doing such a fantastic job in tough times. I admire

you all, and a special mention to two members of staff within the carers team. I would recommend anyone looking for good care with a personal touch to consider this amazing business. Thank you to you all.

Reply from Michelle Kyte, MD at SureCare (Redbridge & Epping Forest)

Dear Laura, many thanks for the review.
It was an absolute pleasure to have met your greataunt, everybody loved her.
We will miss her dearly.
Best wishes,
Surecare team.

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Review of
SureCare (Redbridge & Epping Forest)
from M R (Son of Client) published on 4 January 2022

Submitted via Website • Report

Overall Experience

The owner and her team of carers are just lovely. My mum, with early-onset Alzheimer's, loves her carers and is thriving under their care.
I live abroad, so having the peace of mind that she’s ok is essential.
Recommended.

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Review of
SureCare (Redbridge & Epping Forest)
from L T (Daughter of Client) published on 21 December 2021

Submitted via Website • Report

Overall Experience

We used SureCare for only a short time during my mother's latter weeks. They were reliable, professional and totally understood what was needed to assist in keeping Mum at home. I wouldn't hesitate to recommend them to anyone.

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Review of
SureCare (Redbridge & Epping Forest)
from E R (Sister-in-law of Client) published on 10 December 2021

Submitted via Website • Report

Overall Experience

For many months, SureCare - Redbridge and Epping Forest have been providing care for my sister-in-law. The level of care has been excellent. Carers paid attention to the likes and dislikes of my sister-in-law, and have gone out of their way to ensure she gets a morning call and a night call at a time

that is best suited to her. They have made sure that she is safe. At the beginning of November, my sister-in-law was taken ill and the carer helped her, ensured she was clean and stayed with her until I could get to her - this was very late at night. A week later she was taken ill again and this time the carer stayed with her until the ambulance arrived. She secured the home and everything was safe when I got there.
All the carers at SureCare - Redbridge and Epping Forest are excellent and their manager ensures an extremely high quality of service. I would highly recommend this agency to anyone who needed help and care. You can be sure you or your loved one are in good, safe hands.

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Home Care Providers Owned by SureCare in Essex

SureCare Locations in Essex (3)

SureCare Reviews in Essex (36)

Reviews Posted for members of SureCare

SureCare (Redbridge & Epping Forest)

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare Colchester & Braintree

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

SureCare (Redbridge & Epping Forest)

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