We cannot thank Heritage Care enough for the outstanding care they provided to our mum over almost three years. What began as daily visits to help with meals, medication, and general support eventually progressed to 24-hour live-in care.
Throughout this time, every carer showed genuine compassion, kindness, and affection towards mum. She could sometimes be very challenging, particularly regarding personal care, but all staff remained patient, professional, and caring, always treating her with dignity and respect. Most importantly, they enabled mum to remain in her own home, where she always wanted to be, rather than moving into a care home. The carers developed a genuine bond with her, and it was clear they truly cared about her wellbeing.
The office staff were always approachable, responsive, and professional, dealing with any concerns promptly. Heritage Care made a very difficult time much easier for our family, and we would highly recommend them to anyone seeking care for family.