Home Care Providers Owned by Caremark in West Midlands

Reply from Sunjay Majithia, Managing Director at Caremark Coventry

Thank you so much for your kind words and positive feedback. We are delighted to hear that you've found our team to be professional, efficient, and compassionate. It's especially rewarding to know that both our care staff and management team have met your expectations and responded promptly to your requests. Supporting your father with dignity and respect is at the heart of what we do, and your appreciation means a great deal to us. Please don't hesitate to reach out if there's ever anything more we can do.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for your heartfelt review. We are truly sorry for the loss of your dear mother and send our deepest condolences to you and your family during this difficult time. It means a great deal to us to know that you felt supported and reassured throughout the time we cared for your mum. Your kind words about our care team and the way we work as a company are incredibly touching and appreciated by everyone here at Caremark Solihull. We understand how important your mum was to you, and we feel privileged to have been part of her journey and to have earned your trust. We're also grateful for your recognition of our wider team's efforts in being responsive, patient, and attentive to both you and your mother's needs. We will be sure to pass on your thanks to all the carers involved-they will be so touched by your comments. Thank you once again for taking the time to share your experience. We wish you comfort and peace in the days ahead. Warm regards, Caremark Solihull

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for your kind words and positive feedback. We are truly grateful for the trust you've placed in us to support your husband. It's heartwarming to hear that you've had such a positive experience with our care services. Our team at Caremark Solihull is dedicated to providing compassionate, high-quality care, and it's wonderful to know that our efforts are making a difference in your lives. We will make sure to pass on your lovely comments to the team - they'll be thrilled to hear them! If there's ever anything more we can do to support you or your husband, please don't hesitate to contact us.

Reply from Herkesh Malhi, Owner at Caremark Solihull

I wanted to take a moment to personally thank you for leaving such a positive review about the care we provided for Mum. Your kind words mean the world to our team. We are truly grateful that you took the time to share your experience. It's wonderful to hear that we made a positive difference in your mum's life and that our care met your expectations. Thank you once again for your trust and support. If there's anything more we can do for you or your family, please don't hesitate to reach out.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We sincerely apologise for the distress your parents experienced, and we appreciate your honest feedback. It deeply concerns us that our services fell short of your expectations, and we take these issues seriously. We understand the gravity of the impact on your parents' mental health and empathise with the stress they endured.
Our commitment to providing compassionate and reliable care remains unwavering, and we're actively implementing measures to enhance our management practices. While we are grateful for your acknowledgement of some dedicated carers, we recognise this does not negate the overall negative experience.
We assure you that your concerns will contribute to our ongoing efforts to improve service quality. Our goal is to learn from this experience, rectify any shortcomings, and ensure a better experience for all our customers. Thank you for bringing these issues to our attention; we would welcome the opportunity to address your specific concerns directly.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you so much for taking the time to write such a kind and thoughtful review about your care experience. Your words are truly appreciated, and we are delighted to hear that you are having a positive and personal experience with us. We strive to provide the best care possible, and your feedback is invaluable to us. If there's anything else we can do for you, please don't hesitate to reach out.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We understand that choosing a care service can be a significant decision and we are honoured that you placed your trust in us. Your review not only encourages our team but also helps potential clients make informed choices based on real experiences. Your words serve as a testament to our dedication and the quality of service we aim to provide. Thank you.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you for your feedback, I will share this with the team, I'm sure they'll be delighted. The care sector has been going through a very difficult time over the past few years but after weathering the storm, we again have a strong team to support you at home and have a complete professional team in the office. It's really nice to hear your positive feedback, especially about the office team that works to ensure a positive experience for you and carers. It's always a delight to support you and we look forward to many years ahead.

Reply from Herkesh Malhi, Owner at Caremark Solihull

We have a very well-trained team to support in specialised areas. Thank you for your kind and thoughtful words. It's always a pleasure and delight to help and support your husband. Thank you once again.

Reply from Herkesh Malhi, Owner at Caremark Solihull

Thank you, the service we provide for you is always tailored to your needs and we're thrilled that it meets your care requirements perfectly. We have enjoyed every minute with you and also look forward to many years with you too.

Reply from Herkesh Malhi, Owner at Caremark Solihull

All of Mum's regular carers love going in to support Mum. It's so nice that you have spent the time to write some touching words about all the team. Would like to say you're a lovely family too. We look forward to continuing the support for Mum.

Reply from Herkesh Malhi, Manager at Caremark Solihull

Thank you very much for your thoughtful words. We take pride in the care and support we provide to all our service users. It makes our day when we hear nice feedback.