Home Care Providers Owned by Caremark in West Midlands

Our friend had support from Caremark for approx 5 years. We always found the carers to be patient, kind and friendly. They took time and trouble to build a rapport with our friend. Their help and support meant he could remain independent, living in his own home, without them this would have been impossible. The office team were also approachable and ready to offer advice or review arrangements to meet the current needs. The high standards of care given by everyone in Caremark was exemplary

No complaints whatsoever. All carers are lovely helpful ladies. I always look forward to seeing them 4 times a day. They are very respectful and I feel very comfortable with them. I just wish the government helped more with my payments! My savins are fast dwindling! afer nearly 3 years. Otherwise Brilliant! Everyone respects my age (92)!

All the staff are amazing

I would like to appericate all the staff for helping me and understanding my needs

And customer service Was brilliant

Lindsy (the lady who assessed Mum) was very friendly and professional. Mixed reviews on the carers, some were friendly but others were lacking in communication skills. The catering was utterly terrible and I had to take over otherwise my mum would have starved. Two males were sent one evening to wash and dress mum. The times were either too early or too late. One carer put mums tablets in the wrong box! Communication was very poor and mum was very upset on a lot of occasions. Overall we as a family are appalled with the 'service' mum has received and will not use this company again.

All staff were professional, friendly & helpful. I couldn't fault anyone. Thank you.

Care staff are always helpful and friendly towards the service user.

I was prompted to give this feedback following our annual review where we acknowledged how well this first year had gone and agreed the adjustments to my father's care needs which have now all been implemented.

Staff very friendly to my Mum. Cannot do or say a bad word about them. Lady that the review was very good asked lots of questions about what was needed also very friendly.

The carers are always friendly and take care to treat my mum with respect.

My father has been visited by Caremark for about a year. From the very first meeting it has been a very positive relationship. My father was reluctant to receive help but from the start he was reassured that they were there to help him stay independent. The staff are always friendly and helpful. I've had efficient and helpful responses whenever I've needed to contact the office, and it is really useful to be able to use the app to see how a visit went. So pleased to have found Caremark for my dad's sake, and for my peace of mind as I live a distance away. Thank you.

The carers that tended to my father whilst he was alive were fantastic. They were pleasant to me & my late father. They cared for all his needs and kept him clean and tidy.

We have used Caremark for over 6 months now, we have found them to be extremely helpful, my dad is very happy with the quality of the cleaning and how friendly the cleaner is. He was very sceptical at first, however he is extremely happy.great job

My mother was initially reluctant to accept help from anyone other than me, but, after 11 years of caring for Mom on my own, I recognised that I needed some outside help to continue. From the start, Caremark staff have listened to me and provided the care I've requested in a professional and caring manor. Mom is treated with dignity, respect and encouraged to be as independent as possible (this is important to us). Carers ensure Mom takes medication. They ensure she is safe showing and getting ready for the day, assessing her needs on a daily basis and stepping in to help as required. Chloe has been brilliant in replying to any queries in a timely manor. I regularly bump into Herkesh when he is volunteering within community groups; a genuine, caring man. Caremark have enabled me to support me in caring for Mom in her own home. I highly recommend them.

My friend has had amazing support to set up her care package and her carer provided great support during her calls. Would highly recommend with polite and friendly staff supporting you every step of the way.

It's that feeling of guilt that slowly comes over you when you finally allow yourself to recognise that you cannot continue to spin a million different plates in your own life and for the life of your loved one. That point where trying to survive through burnout, remain compassionate and patient, try to keep filling your own cup too, is no longer sustainable. When you've tried so many avenues, agencies, and family rotas to keep things afloat, having had yours and your loved ones trust broken by people who promised to care. It's the needing to have eyes in the back of head whilst you're at work, or on maybe even on that holiday you've been dreading taking. Well introducing Caremark, the cliche heroes that you dream of. The sigh of relief when a problem is seen, done, sorted before you've even had time to listen to the voicemail. The personal, yet boundaried and respectful approach they take to their work at all levels. Their consistency that finally allows you to breathe.

A few years ago similar support for another relative was provided by another agency and our experience with Caremark has been very significantly better.

Carers are really good and helpful. Generally very reliable.

All staff that I have had contact with have been excellent. They were caring, sympathetic and understanding of my needs. During their visits, they were cheerful, friendly, and always had time for a chat, which meant a lot. They put my mind at rest answering all questions asked and reassuring me. It was like having an extended family. I would without hesitation recommend the services of Caremark. If I ever need carers again, Caremark will be top of my list.

Carers do a wonderful job. They are caring and interact with my mum. It's important that she has consistency and whenever possible this happens. Contact with office is always productive. Carers keep me informed of any changes in mums health and welfare. Would be a five but timing of visits not always ideal but appreciate this is down to circumstances beyond your control.

I have been using Caremark for a few weeks now and they have always treated me with respect and dignity. The carers that I have experienced have all been poilte, understanding and willing to help in any way possible. Always have a smile for you and words of encouragement. I would like to say a big thank you to all the carers I have come into contact with.