Caremark in County Down | 1 Home Care Provider

Review of
Caremark NI
from Agnes H (Wife of Client) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

Caremark has been very good at looking after my husband. Always so helpful and friendly.
It means so much to me to know he his getting the care he needs.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you very much for your review, Agnes. We are so pleased to hear that your husband has been receiving great care, and that you both enjoy the carers coming in!

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Review of
Caremark NI
from S H (Wife of Client) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

Our morning & evening carers are pleasant, professional & very helpful. Their presence for morning & bed calls definitely makes our lives easier.

Reply from Richard Magrath, Operations Director at Caremark NI

Thanks for your review, it is always great to hear that the service that our amazing staff provide is making a positive impact on your lives.

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Review of
Caremark NI
from M G (Client) published on 16 June 2025

Submitted via Postal Card • Report

Overall Experience

I've been delighted with the care I have received.

Reply from Richard Magrath, Operations Director at Caremark NI

Thankyou so much for your review, we are glad that the service you are experiencing is of high quality and is helping to make a difference in your life to promote independence.

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Review of
Caremark NI
from Pauline W (Daughter of Client) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Caremark come into my dad, 86 years old, 5 times a day to shower in the morning and toilet rest of the day. The carers are all great and respectful to my dad even the twilight. As he will/should be sleeping, they are great to try to not waken him when he needs changing. I also have 4 visits a week,

these two carers are fantastic with my dad and often the past three years have stayed the same two as with dementia this is great for my dad. I wouldn't change Caremark as I am very happy with the company and staff I have are a great support.

Reply from Richard Magrath, Operations Director at Caremark NI

Thanks for your kind review, it is great to hear that the care delivered is excellent. We all love your Dad at Caremark, he is a real character indeed.

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Review of
Caremark NI
from Elaine M (Daughter of Client) published on 17 December 2024

Submitted via Postal Card • Report

Overall Experience

Very caring, friendly staff. Carer goes the extra mile.

Reply from Richard Magrath, Operations Director at Caremark NI

Thanks for your kind comments. We are glad you are happy with the care received.

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Review of
Caremark NI
from David D (Son-in-law of Client) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very welcoming to all who come to the memory cafe. The activities are well throughout for all attending. An extra activity depending on thoughts and insurance would be a lot of exercises that could be done from the chairs. We both enjoy the experience of the memory cafe and the little craft

work can be taken home. I would recommend them to all.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your positive feedback. We are so glad that you enjoy our memory cafe and we will certainly look at introducing some exercises to our sessions which would be great fun indeed!

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Review of
Caremark NI
from H B (Wife of Client) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with all the staff. They are so caring and come on time and let me know if I need to speak to the GP, etc.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your feedback, we are happy that you have had a positive experience with our team. Caremark NI.

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Review of
Caremark NI
from A W (Client) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience

Support and staff are excellent.

Reply from Richard Magrath, Operations Director at Caremark NI

Thankyou for your feedback, we are happy to hear that the service we provide is working so well.

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Review of
Caremark NI
from L S (Client) published on 12 April 2024

Submitted via Website • Report

Overall Experience

I recently underwent a long neurosurgical operation, which was lengthy, painful, and left me needing a neck brace for five months. I could not have got through it but for the care given to me by my wonderful carers and especially one staff member in particular who went the extra mile and ensured she

had a way to get my hair washed and styled, lifting me up and encouraging me all the way. The girls know how I appreciate them, but I just want to thank you specifically for being you, a blessing in my life, thank you Caremark for the last five and a half years.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your review, we really appreciate your feedback and are very glad to hear that your experience of care has made a positive impact. We will, of course, pass on your comments to the relevant team members.

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Review of
Caremark NI
from A C (Sister of Client) published on 8 February 2024

Submitted via Postal Card • Report

Overall Experience

I find Caremark staff friendly and efficient. My sister enjoys the company of the staff and has three calls per day. They are good at leaving feedback on each call and the support is great.

Reply from Richard Magrath, Operations Director at Caremark NI

Thank you for your feedback, feedback is very important for us and it is very much appreciated. Your feedback will be sent to the care assistants who went into the home, which I am sure will be much appreciated. Kind regards.

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Review of
Caremark NI
from J L (Daughter of Client) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Caremark provided care for our elderly mother for two years. Initially, the single-call care was person-centred, professional and compassionate. It was always of a high standard. In the later stage of decline, this excellent service continued with doubles. Mum looked forward to their visits. The carers

always fit around other services such as nurses from another home care provider. Mum remained in her own home until she passed. This would not have been possible without Caremark's support, the staff and management. For this, we are most appreciative.

Reply from Richard Magrath, Managing Director at Caremark NI

Thank you for your feedback, it is very much appreciated. Your feedback will be sent to the care assistants who went into the home, which I am sure will be much appreciated. I know the care assistants that went into your mother were very fond of her indeed. Kind Regards

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Review of
Caremark NI
from Anne S (Wife of Client) published on 16 July 2022

Submitted via Website • Report

Overall Experience

My husband has only recently agreed to have carers come in to help him due to living with Alzheimer's. I was very nervous in the beginning, unsure of how he would react. He absolutely loves their visits now and looks forward to a wee bit of craic with all of them! He is cared for so well, and we couldn't

have wished for any better. Thank you all so very much.

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Review of
Caremark NI
from Jackie M (Daughter of Client) published on 1 March 2022

Submitted via Website • Report

Overall Experience

My mother had dementia and a range of physical health problems and was cared for at home by my dad with Caremark carers coming into the house four times per day. Despite staff shortages and pressure, the staff were delightful and both my parents loved to see them. Staff were cheerful, courteous, very

respectful and communicated well with us when there were any problems or worries about either parent. It was a great reassurance to me and my siblings that there were so many visits in the day, someone was checking in regularly and all the staff were always up for a quick chat with my dad which he enjoyed a lot. We couldn’t recommend this service highly enough and are very grateful for their support.

Reply from Richard Magrath, Managing Director at Caremark NI

Thank you, Jackie, for your kind words. Your positive feedback is so important and much appreciated, and we will pass on your comments to the staff who looked after your mum and I know this will be greatly appreciated.

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Review of
Caremark NI
from Walter K (Son of Client) published on 12 March 2021

Submitted via Website • Report

Overall Experience

My mother had been suffering from a variety of issues and deteriorated to the point of requiring help. Help started with morning and evening calls. From early January 2021 my mother's health went downhill fast. The care package increased to double care 4 times daily. Prompt, efficient excellent service.

For the last 6 weeks of her life Mum was completely bedbound, I watched as the care teams cared for, bathed, changed and engaged with my mother. A first-class team.

Reply from The Caremark Team, The Caremark Team at Caremark NI

Thank you, Walter, for your kind words. We always encourage a true reflection of our service and your positive feedback is so important and much appreciated, and we will pass on your comments to the staff who looked after your mother.

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Review of
Caremark NI
from Ciara B (Daughter of Client) published on 10 March 2021

Submitted via Website • Report

Overall Experience

Mum had a care package put in following a stay in hospital. We had numerous problems with Caremark. The staff didn't stay the allocated time (30 mins). The majority of the calls fell extremely short of the time. Most calls were only 8-10 mins even though they were paid the 30 mins! This was brought

to their attention on many occasions and wasn't rectified. Mum was reported missing but was in her bed and medication was failed to be given. The girls weren't given travel time to get from one service user to the next. The staff that came in were very nice.

Reply from The Caremark Team, The Caremark Team at Caremark NI

We always encourage a true reflection of our service. Points to clarify:
Time falling short - Trust clients are measured for care by the trust as per tasks required. Your mother did not require the allocated time for tasks, Caremark followed trust contractual procedures which is to report this to the CM to review client needs and reduce times. A letter expressing the pressures on the care industry in the home file detailed that call lengths would vary due to the pandemic.
Medication - CSW who attended asked your mother if she had taken her meds, her response was yes, and as the CSW expressed, she was very convincing, this resulted in a medication incident. Caremark identify medication errors and act accordingly by updating the trust and staff would attend retraining.
Our recent RQIA inspection including discussion of this complaint resulting in a clear inspection with no recommendations or requirements.
Value for money - care was completely funded by the trust not privately.

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Review of
Caremark NI
from I M (Client) published on 14 December 2020

Submitted via Postal Card • Report

Overall Experience

Carers were reasonably prompt, properly attired with PPE and gave me all the help I needed with dignity and respect maintained.

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Review of
Caremark NI
from N C (Daughter of Client) published on 14 December 2020

Submitted via Postal Card • Report

Overall Experience

All carers treated my father with kindness, dignity and respect during a very difficult time for him and the family. We could not have managed without their care and support.

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Review of
Caremark NI
from Debi M (Daughter of Client) published on 2 November 2020

Submitted via Postal Card • Report

Overall Experience

I cannot thank the carers from Caremark who looked after my daddy enough. They treated him with dignity, professionalism but most importantly kindness and compassion. Thank you for all the help and support provided to our family during this very difficult time. With your support and care, we were able

to fulfil Dad's wish of staying at home surrounded by his family.

Reply from The Caremark Team, The Caremark Team at Caremark NI

Thank you, Debi, for your kind words. Your positive feedback is so important and much appreciated, and we will pass on your comments to the staff who looked after your Dad. He was indeed a true gent.

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Review of
Caremark NI
from A F (Daughter of Client) published on 3 October 2017

Submitted via Postal Card • Report

Overall Experience

Caremark has provided excellent care and support for my father, in a caring and sensitive manner.

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Review of
Caremark NI
from M B (Wife of Client) published on 28 September 2017

Submitted via Postal Card • Report

Overall Experience

Generally good.

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Caremark Reviews in County Down (23)

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