Home Care Providers Owned by Caremark in Merseyside

9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Caremark in Merseyside

Caremark Locations in Merseyside (3)

 

3 Home Care Providers owned by Caremark in Merseyside

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Caremark Liverpool

Unit 1a, Wavertree Boulevard South, Liverpool L7 9PF 

9.9 31 reviews
"It's coming upto a year that we have been with Caremark. Overall really satisfied with the service they provide. The carers are always on…"   Read all 31 reviews

Caremark Liverpool offers a Home Care service to adults experiencing a range of vulnerabilities. Their Care and Support Workers offer support to people living in their own home and in need of assistance, guidance, supervision or motivation in any aspect… Read more about Caremark Liverpool

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Caremark Sefton

Birkdale Business Centre, Weld Parade, Weld Road, Southport PR8 2DT 

9.4 13 reviews
"All the staff are absolutely lovely. All are so caring and very friendly. Their visits are the highlight of my day. Thank you so much.…"   Read all 13 reviews

Caremark Sefton aims to offers a professional but personal home care service that allows people to continue living in their own homes independently. The compassionate and skilled team go above and beyond to ensure that people who need support can… Read more about Caremark Sefton

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
Caremark St Helens

17 Waterside Court, St Helens WA9 1UA 

Caremark St Helens provides high-quality, person-centred care and support for individuals living in St Helens who choose to remain in their own home. The team offers a range of services to customers including personal care, medication support, companionship,… Read more about Caremark St Helens

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia
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Alcedo Care

Caremark Reviews in Merseyside (44)

9.4
Caremark has a Group Review Score of 9.4 (9.389) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caremark must have a Review Score.

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Review of

Caremark Liverpool

from K J (Client) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care and support has been very helpful to me for five or six months. The staff sort out any small problems. As I am partially deaf, I do have communication problems which are embarassing sometimes. A couple of carers are not very patient if this happens. The carers are usually very good and cheer
me up.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your feedback. We're glad our care has been helpful and that our carers brighten your day. We're sorry to hear about your communication challenges and will address this to ensure all carers are patient and supportive.


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Review of

Caremark Liverpool

from David R (Son of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

hi I'm a full-time carer for my disabled mother who is 95 ive been with caremark for a few years now the nurses have been a great help for my mother they are a credit to their profession.The nurses are punctual and have a friendly nature and also have a laugh with my mother their standard of work is
excellent the staff are very good as well as they have sorted all the problems ive had which is a great help to me as i know i can trust in their support.i am happy i choose caremark and would highly recommend to my family and friends.Any problems i have i can phone the office and the staff listen and help you to their best ability

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your wonderful review! We're so glad to hear our team has been a great support for both you and your mother. It's lovely to know our carers bring comfort, laughter, and excellent care. Your trust and recommendation mean a lot to us!


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Review of

Caremark Liverpool

from C H (Wife of Client) published on 17 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's coming upto a year that we have been with Caremark. Overall really satisfied with the service they provide. The carers are always on time friendly, professional, caring & will adapt to the individuals needs.
The management/ office team respond really well to any queries & are always professional
& pleasant.
I would highly recommend Caremark!

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your kind words! We're so pleased you're happy with our service and that our carers and office team have met your expectations. Your recommendation means a lot to us!


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Review of

Caremark Liverpool

from Jill S (Daughter of Client) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homecare workers look after my mum brilliantly, and she can be difficult.
The workers are very patient with her and take time to talk to her.
The management team are always aware of problems and deal with efficiently and quickly.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you! We're so pleased to hear our team is providing your mum with the care and patience she deserves. Your kind words mean a lot to us. If you ever need anything, we're here to help!


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Review of

Caremark Liverpool

from Clare C (Sister of Client) published on 26 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We switched care agencies to Caremark recently. The high standard of care was noticeable from day one. The staff are reliable, punctual, caring, companionate and always turn up with a great positive attitude.
Any questions or queries are also answered promptly by the office staff.
It has made a
massive difference to not only my brother's well being but to the whole family, knowing he is getting the care he needs.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your kind words. I will ensure they are passed on to the team.


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Review of

Caremark Liverpool

from M R (Son of Client) published on 18 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother feels safe happy and cared for. The carers are professional whilst making her feel comfortable and able to say what she likes and dislikes and what she would like to do. They have enabled her to stay in her own home.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your wonderful review. I will ensure all the carers that support your mum are made aware of your lovely comments.


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Review of

Caremark Liverpool

from Colin W (Son of Client) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark had such a positive impact on my dad during his end-of-life care. Our family will be forever grateful for the care, compassion, attentiveness and humour shown by all the care team. Nothing but praise for our Caremark experience.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you very much for your wonderful review. I will ensure all staff are informed of how happy you were with them.


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Review of

Caremark Liverpool

from John M (Son of Client) published on 15 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For over a year, now, Caremark has provided invaluable assistance with regular visits to my mum (89), who is living independently. Carers really go out of their way to ensure that all of Mum's needs are seen to, are very friendly, extremely professional and patient and always very helpful in keeping
me updated on any developments. They are also very understanding of Mum's evolving needs and experienced in providing the needed support. I can highly recommend Caremark to those needing support for elderly parents. They have also been a huge support to me.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you John, your wonderful review is much appreciated.


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Review of

Caremark Liverpool

from L H (Cousin of Client) published on 6 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Caremark Liverpool go above and beyond for their clients. They have been a huge help in supporting my cousin and her individual needs. They have made her life a lot easier and give her the support she currently needs.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you so much for your kind words, we are so pleased your cousin is happy and feeling supported.


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Review of

Caremark Sefton

from Eileen C (Client) assisted by family/friend published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are absolutely lovely. All are so caring and very friendly. Their visits are the highlight of my day. Thank you so much.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you for the lovely review, we are so pleased you enjoy the visits.


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Review of

Caremark Sefton

from B T (Client) published on 30 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care I receive from my carers. I recommend your service to my friends.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you for your lovely response. It's great to hear that you are pleased with the service Caremark (Sefton) has provided you with. Thank you from all the team.


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Review of

Caremark Sefton

from P L (Client) published on 30 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a user, I have been very pleased with all care and continuation I have received.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Many thanks for your kind words; it's our pleasure and privilege to be a small part of your life.


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Review of

Caremark Sefton

from Joan M (Daughter of Client) published on 17 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for more friendly and caring people to look after my dad because I know they care. They were there for all of us right up to the end of his life.
I have recommended them to lots of friends and family

Reply from Ruth Pye, Registered Manager at Caremark Sefton

This means so much, thank you for taking the time and sharing this feedback. It was our pleasure to support you all, thank you for being such a help throughout, we could not have done it without you. Thank you for your trust in Caremark Sefton.


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Review of

Caremark Sefton

from Joanne F (Daughter of Client) published on 16 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved to Caremark (Sefton) from another company, we couldn’t be happier. All the carers are lovely!
They are reliable, stay the duration of time booked and do many tasks while there.
They definitely have Dad's best interests at heart and raise any health or welfare concerns immediately.
The
office manager is very helpful and always only a text away if needed.
We have used Caremark (Sefton) for many years now and highly recommend them.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you very much, reviews like this always make our day and we'll make sure to pass on your lovely feedback to the Carers involved!


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Review of

Caremark Sefton

from Alan W (Son of Client) published on 16 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Caremark (Sefton) for well over a year and always had a wonderful service from the super team there. They’re always so friendly and responsive and they made a real effort to befriend my mum and brighten her day.

Reply from Ruth Pye, Registered Manager at Caremark Sefton

Thank you so much Alan, knowing that we are making a difference is the reason we do this job, so really appreciate your lovely feedback.


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Review of

Caremark Liverpool

from Stephen E (Son of Client) published on 26 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people who help Dad are professional and friendly, they have had some difficult times with Dad but have got through it.
They all know my father well and engage with him which helps ease the situation.
Keep up the good work.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your lovely words, it is greatly appreciated.


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Review of

Caremark Liverpool

from Janet Q (Daughter of Client) published on 26 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with all carers and how Mum is being treated.
We have nothing but praise for them all.
Mum gets on well with all of the carers and enjoys their company.
So happy and would recommend to anyone.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Thank you for your wonderful words. We will ensure our carers are made aware.


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Review of

Caremark Liverpool

from Tracy M (Daughter of Client) published on 14 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum would have been 86 years old tomorrow. This is the first year without her and the hurt is unbearable.
However, as a family, we were able to keep a promise made to Mum thanks only to the exceptional care she received from the wonderful staff at Caremark.
Both my parents received excellent
care at home and my dad, in particular, looked forward to their visits.
Mum's care needs were complex and the staff were very accommodating regarding timing of visits and when my dad went into hospital they did as much as they could to look after Mum while I went to visit him.
They showed great kindness to both my parents and treated Mum with dignity and compassion.
A special mention to one carer who did her very best to assist us, sometimes at very short notice and the carer who cared for Mum towards the end of her life.
I can thoroughly recommend Caremark and their staff. Their kindness and professionalism supported us through the most traumatic of times.

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Review of

Caremark Liverpool

from M H (Wife of Client) published on 14 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with vascular dementia in October 2019. I tried to care for him as best I could but his condition deteriorated quite rapidly from 2022. Following a brief period of respite, I realised I needed help if I was to continue his care at home. Caremark was the first provider I contacted.
The young manager who came to my house to interview us was impressive. This young woman was professional, sympathetic and had a deep understanding of dementia care. I was happy to engage Caremark following this initial introduction. From that time on (June 2022), I was given the best care and support I could have asked for. All carers were kind, compassionate and excellent in the delivery of care for my husband and support for me. I will be forever grateful to those wonderful carers who sat with me to comfort me at times I was overwhelmed with grief, watching my lovely husband become a stranger, he was forgetting his family.
Caremark carers were exceptional.

Reply from Sarah Crease, Registered Care Manager at Caremark Liverpool

Thank you for your lovely and kind words. I will ensure all staff are made aware of this amazing review, it is greatly appreciated.


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Review of

Caremark Liverpool

from K D (Son of Client) published on 17 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well cared for by the staff. She is confined to bed and can't speak. Communication is difficult for myself but the carers deal with her on a daily basis and get to know her ways and have a good understanding of what she wants.
There have been new staff coming on board from time to time
and they integrate well and get to know my mum's needs. The variety of people my mum comes across on a daily basis is good for her and although she prefers some to others she does not hesitate to let me know where she is not happy with a carer. This has only happened once and I have let you know.
There are some concerns from time to time over how close some visits are to the previous one as this may be a delay to a meal or a long period before being changed. There have been odd occasions as I have been made aware where the carer may be delayed but I appreciate it may be down to resources.

Reply from Sarah Crease, Care Manager at Caremark Liverpool

Many thanks for your lovely review. It is much appreciated and we will also inform the staff.


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