Caremark in Surrey | 4 Home Care Providers

Review of
Caremark Mole Valley and Waverley
from S T (Client) published on 18 August 2025

Submitted via Website • Report

Overall Experience

The carers are very friendly and pleasant. They help me with my cleaning and washing. We sometimes play games and go to the chemist
I get a lot of tummy aches and headaches and I have to take a tablet every morning. I was in a lot of pain on Monday and spent most of the day in bed. The carer stayed

with me and made sure I was comfortable..

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Review of
Caremark Mole Valley and Waverley
from L H (Daughter of Client) published on 18 August 2025

Submitted via Website • Report

Overall Experience

Very happy with the service provided, sometimes finds it difficult to understand what is being said because of the accent. Found when being showered she was not always dried properly, so we tend to do her showering now.

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Review of
Caremark Elmbridge
from J C (Son of Client) published on 7 August 2025

Submitted via Website • Report

Overall Experience

All the carers were very nice and did their best to look after my mother who has dementia. In the end my mother's behaviour became very challenging but they were always very kind. My mother had to be moved into a carehome but I would like to thank the team for everything they did for her whilst they

looked after her at home (from around September 2024 until July 2025). Thank you.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind words. It was our privilege to care for your mother and to support both her and your family during this time. We understand how challenging dementia can be, and we are glad to know that our care and kindness made a difference. We wish your mother comfort in her new home and send our very best wishes to you and your family.

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Review of
Caremark Guildford and Woking
from Jean M (Client) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with the service provided. I appreciate that a carer is always found to cover the agreed dates and times that I have requested.

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Review of
Caremark Elmbridge
from D P (Friend of Client) published on 2 July 2025

Submitted via Website • Report

Overall Experience

We used care mark for my freind and would like to say very good and very caring company
They are very professional and really do take the stress away from home caring
As this can be a stressful thing for family members

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind words and for taking the time to share your experience with Caremark. We are truly grateful for your feedback.We understand how challenging and stressful it can be to arrange care for a loved one, and we are so pleased to hear that our team was able to support you and your friend in a way that made a real difference. Providing compassionate, professional care and helping to ease the pressure on families is at the heart of what we do.If you ever need our support again in the future, please dont hesitate to get in touch.

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Review of
Caremark Elmbridge
from Margaret M (Client) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Excellent care
All carers kind considerate helpful.
Such a good company, nothing is too much trouble, feel I have gained friends.
Love and kindness
Thank you for being there. Highly recommended and feel fortunate!

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your lovely words and kind recommendation! We are truly grateful to have been able to support you, and it means the world to us that you feel this way about our team. Building genuine, caring relationships is at the heart of what we do, and we are so pleased to know you feel youve gained friends through our care. We're always here for you.

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Review of
Caremark Guildford and Woking
from A C (Client) published on 18 June 2025

Submitted via Website • Report

Overall Experience

This review actually relates to services received from Caremark between February 2023 (when we started with full live-in care) to June 2025 (when we are now down to 1 care call a week and are in the fortunate position of no longer needing care support at all following successful medical treatment).

Our care needs have evolved and changed during the period and Caremark have always been responsive and caring and provided tailored support that met our needs. The central team have also been very thorough in monitoring and quality control and have always been very supportive of us. When we were initially looking for a live-in carer, Caremark were the only agency that we spoke to who were able to provide a live-in carer who could drive, which is what we needed, so we were very grateful to Caremark for being able to meet our needs - also at relatively short notice. I would definitely recommend them.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete this review we were so pleased when your medical treatment finished and you were able to be more independent. We are so lucky to have an amazing team from the Care Support Workers to the Office Leadership TeamThank you again

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Review of
Caremark Elmbridge
from Lee A (Son of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

Caremark Elmbridge have been amazing in helping us to care for my mum at home during her final few months. The professionalism and compassion shown by both management and carers has been faultless.
I can't recommend them highly enough.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind words. It was a privilege to support your mum and your family during such a meaningful time. We're truly grateful for your trust in us, and it means a great deal to know that our care made a difference. I'll be sure to share your lovely feedback with the whole team - it will mean the world to them. Wishing you and your family comfort and strength. Please don't hesitate to reach out if there's ever anything we can do.

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Review of
Caremark Spelthorne & Runnymede
from Sheila B (Client) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

I am happy with Caremark the people are very kind to me and they go out of their way to help me.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Sheila, Thank you so much for your kind words. It is such a pleasure working with you. You regular carers speak highly of you and look forward to visiting you.

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Review of
Caremark Spelthorne & Runnymede
from H K (Client) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

I have found Caremark excellent in every respect. There are times when I have had to repeat instructions because of a language barrier but this is getting easier over time. I find that, sometimes, training is over looked - but again once this is pointed out, the matter is addressed completely.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear H.K Thank you for taking the time to review us. We take every feedback very seriously and have ensured that the team recruited is good in English and are trained as per the Caremark standards.

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Review of
Caremark Spelthorne & Runnymede
from Simon M (Son of Client) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

Care for my mother continues to be excellent. The carers at present especially two, in particular, are doing a great job and my mum is very happy with them. Another member of staff has also been very helpful and caring.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Simon, Thank you so much for taking the time to review us. We are delighted to support mum. She is always cheerful and has a joke or two to share with the carers. They look forward to visiting her

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Review of
Caremark Spelthorne & Runnymede
from B W (Client) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience

I think the service is very good. The staff are polite and friendly. They always obey the instructions I give them, and the service is hassle-free. I have got to know the staff really well.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you for your kind words. The staff always speaks highly of your kindness and how much they enjoy working with you. Best Regards

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Review of
Caremark Spelthorne & Runnymede
from L K (Daughter of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

At the moment my mother does not need much care but it gives me peace of mind to know someone is checking her twice a day. For example, last week one of the fuses tripped and she didn't know what to do. The carer arrived shortly after and was able to reset the switch with guidance from the office.
There

is also the knowledge that if she does need more help it is available. Last year she was bedbound for several months on 2 occasions

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you for your kind words of appreciation. It has been a pleasure working with you and mum and as you mentioned we are always there to help and support in case you need us.

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Review of
Caremark Spelthorne & Runnymede
from R W (Husband of Client) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

The experience with live in carers has been good. Carers have been well matched to our requirements and with minimal change of carer. Carers have made every effort to meet our requirements and have been tolerant of a patient who can be uncooperative and ungrateful for the care provided.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you for your kind words. It has been a pleasure working with you. I am so glad that you are happy with the live in support provided.

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Review of
Caremark Guildford and Woking
from J S (Daughter of Client) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Caremark were just amazing caring for my mum in her final few weeks. They were chatty, friendly and very professional, making sure that mum was as comfortable as she could be and that her needs were met. They also helped regarding the hospice, getting help pronto when mum deteriorated.
3 staff members

in particular were the main carers and we all had total faith in all of them.
Thank you all!!

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a Review. It really was a pleasure meeting and caring for your mother, I will pass your comments onto the other carer's. Take Care

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Review of
Caremark Guildford and Woking
from Peter T (Son of Client) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Caremark Guildford and Woking provided excellent care for my mother, with carers visiting daily to support her. The staff were attentive, kind, and genuinely engaged with her, making sure she was comfortable and well cared for. They took the time to chat with her and even took her for walks, which she

really enjoyed. Their professionalism and compassionate approach gave us great peace of mind, and I wouldn't hesitate to recommend their services.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a review,We are so lucky to have such amazing Care Support Workers, who genuinely are passionate about their care roles & it is great to know that by the carers attending your mother, this gave you peace of mind that she was being looked after and encouraged to be as independent as possible.Thank you again

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Review of
Caremark Spelthorne & Runnymede
from B P (Client) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

We have used this care provider for both myself and my husband for the last two years. They have responded quickly to our needs in changing circumstances, their staff are invariably well trained for their duties and respectful of our needs. They are supportive ensuring we get our medication and ensuring

our house is clean and hygienic.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much for your kind words. We are so encouraged, such a pleasure working with you. You have been actively involved in all the activities and in fact won the last competition of designing the Valentine's Card. Everyone loved it, be it carers, clients and office staff. It was so well thought through. We look forward to your creative contributions in our upcoming interactive events.

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Review of
Caremark Spelthorne & Runnymede
from G C (Sister of Client) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

Nothing is too much trouble. Having carers with experience of dementia/Alzheimers means I am confident that my brother's needs are being well cared for with dignity and kindness.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much for the lovely comments and confidence in our team. It is a pleasure to work with you and your relative is an absolute delight. He is actively involved in all the activities.

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Review of
Caremark Guildford and Woking
from P W (Cousin of Client) published on 14 February 2025

Submitted via Website • Report

Overall Experience

I can't recommend Caremark Guildford and Woking enough. They have been amazing with my cousin very proactive in their approach and giving huge comfort to both my cousin and also to myself and sister, our cousin's next of kin.
They are practical and proactive with my cousin's best interests at heart.

The carers really are carers and treat her as family.
The team are the absolute best, with amazing leadership from their supervisor who also has a fantastic relationship with the clients whilst remaining professional.
Our ongoing experience is complete flexibility and really making things happen at short notice. I really can't fault their management either. The most important person in everything has been my cousin's needs and best interests.
Thank you to the whole team.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

I can not thank you enough for taking time out off your busy life, to complete a review. It really is our pleasure caring for your cousin, the team of carers that go there have a great rapport with her. We are very lucky to have such a great team of carers.

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Review of
Caremark Elmbridge
from Cecilia H (Mother of Client) published on 6 February 2025

Submitted via Website • Report

Overall Experience

We are very happy with the way Caremark Elmbridge looks after the needs of our son. The staff that go out with our son are truly one in a million going that extra mile to make sure our son is happy.
The company is very professional and always at hand should we have any problems.

Reply from Prajakta Karmarkar, Director at Caremark Elmbridge

Thank you so much for your kind words and for sharing your experience with Caremark Elmbridge. Knowing that our staff go the extra mile and make a real difference in your son's life is incredibly rewarding. We also appreciate your recognition of our professionalism and responsiveness-it's our priority to be there whenever you need us. Thank you again for your trust and support!

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Home Care Providers Owned by Caremark in Surrey

Caremark Locations in Surrey (4)

Caremark Reviews in Surrey (118)

Caremark Mole Valley and Waverley

Caremark Mole Valley and Waverley

Caremark Elmbridge

Caremark Guildford and Woking

Caremark Elmbridge

Caremark Elmbridge

Caremark Guildford and Woking

Caremark Elmbridge

Caremark Spelthorne & Runnymede

Caremark Spelthorne & Runnymede

Caremark Spelthorne & Runnymede

Caremark Spelthorne & Runnymede

Caremark Spelthorne & Runnymede

Caremark Spelthorne & Runnymede

Caremark Guildford and Woking

Caremark Guildford and Woking

Caremark Spelthorne & Runnymede

Caremark Spelthorne & Runnymede

Caremark Guildford and Woking

Caremark Elmbridge

Awards / Recognitions (1)

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