Home Care Provider Owned by Caremark in Warwickshire

they quickly ascertained his health conditions, the care he needed and drew up a schedule. Due to my mother not being unable to use a computer easily, it is I who book in the weekly rota visits and pay the bills. This has always been performed to a high standard by the Caremark staff. On a few occasions we have needed a 'sitter' at short notice, and they have always managed to supply a suitable person to do this. Caremark are reliable, always friendly, ever helpful, polite. They provide much physical help where my mother can no longer do so and it frees up her time so that she can get out to meet friends and family. They have improved the quality of life for the whole family. Thank you!

care from Care Mark helps to facilitate my dad back into his own home and routine.
The care is also enabling my dad to stay living in his own home and to be as independent as possible a giving me piece of mind as I live about an hour away. Thank you so much to all of carers and all of the staff.

keen to be flexible and to support a change of time when he has a medical appointment. They treat him with patience, dignity, and kindness when helping with daily tasks, engaging him in conversation, or simply sitting with him. We feel supported, listened to, and reassured knowing he's in such caring hands. I couldn't recommend them more highly and the social media app with the office make communication so easy..

to formulate a good picture of how life is at home and what level of care was needed. A schedule was put in place and next thing you know, we have an instrumental plan of action. Moreover, Dad was very happy and looking forward to it!
When the care service started every visit was bliss, no hassles, no delays, no problems. Totally competent, reliable, and delivering a high level of care with companionship, a listening ear, a friendly face, in a courteous and respectful manner.
A massive thank you to the team, I needed a break and I was able to relax.

which allows my sister and myself peace of mind whilst we are at work, with the knowledge that Mum and Dad are safe and being well looked after. Caremark have also been very flexible if we have ever needed to change any of the times or days when care is needed, even at short notice. I can't recommend them enough.

needs.

The office team are also very helpful to me whenever I ask for scheduling changes and its always easy to contact them, even out of hours.

I would not swap them for another care provider. I am totally happy with Caremark.

their support, treating my mum with great kindness and respect.

From my perspective, I really appreciate the flexibility Caremark offers. They also strike the right balance between keeping me in the loop and taking the initiative, so I don't have to micromanage everyday issues from a distance.

Knowing that I'll probably have to increase Caremark's visits as time goes on, I feel confident that they will be there for my mum - and for me - whatever the future holds.

A big thank you to everyone in the Caremark team. You have made such a difference by bringing your calm and organised approach to a situation that could so easily have unravelled if we didn't have you on hand to help.

respectful, always making sure that he was comfortable, without moving him unnecessarily. In addition they supported me through what was a very sad and difficult time, never rushing, always calm and ready to listen.
The managers made sure that the care offered was flexible and tailored to my husband's needs, and offered additional care, eg overnight support, should this have been needed. This meant that my husband was able to die peacefully at home, as had been his wish, without the need for hospital admission, for which I shall be forever grateful. Thank you.

and I am comforted to know that she is professional and caring with mum.

were able to provide this additional care. They were responsive to unplanned and planned changes to the care schedule. Generally, the carers arrived and left as arranged. Whenever we were present at the same time as the carer, they seemed competent and caring. Some had more interaction with Dad than others.
The management were very good to deal with, and responded well and quickly to any concerns/issues/questions which we raised.

leads her to mistrust people, and be prone to mood swings.
When she didn't feel comfortable with certain carers, they resolved the issue by trying different people, and found someone who she trusted and felt comfortable with. I'd like to be clear that this was unlikely to be any wrongdoing of the original carers - but a sad feature of the disease. They happily added or removed visits with little notice, and worked well with the weekday carers I had in place to offer more social interaction and ideas. I would observe that Caremark appeared a little more geared towards physical care, rather than social interaction, which is why I maintained the two separate arrangements.

the vagaries of Warwickshire's commissioning systems (and despite the fact that they first connected us with Caremark 2 years ago!). But it was worth it! Mum is now happy and settled again. She is pleased to see familiar faces and carers who care, who go the extra mile and understand her needs. Very grateful.

carers that visit twice a week. Both have been able to take a large weight off my shoulders. Providing the care and consideration that Mum needs.
Now, after a few weeks, they just come in and crack on with whatever is needed, whether that might be helping my mum have a shower or hanging out some washing.

It is very reassuring for us to know that our mum and dad have some companionship and help during the day, whilst we are at work. The carers are all very friendly and do the job with care and professionalism. We are very happy with all that Caremark offers and will continue to use them for all aspects of care we require, both now and in the future for our parents.

by the efficiency and flexibility of the whole team. Thank you for improving my life, as well as Mother's.