Home Care Provider Owned by Caremark in Cleveland & Teesside

helping to shower me following my operation have been kind.
I'm very happy with everybody.

dedicated, always ensuring his well-being. I truly appreciate the excellent service provided.
Thank you.

always seems happy, well-presented and cared for by Caremark.

and good attitude too. Thank you.

before this one, feeling uneasy at times when my children are about, my great aunt even asked for cameras in her room. they kept letting us down and then called to say the call was terminated, so we ended up going with this company, my children are very comfortable and love seeing the same care staff and my auntie loves them and not asked for cameras again which is great. I feel like they support my great auntie and will spend time with her talking and calls are not rushed, I feel the staff are well trained, supportive and very very caring, I would recommend this company to anyone, great job guys keep it up.
Talking to staff I feel that they are respected by the company and looked after.

have to go into 24-hour care. I want to thank them so much for the care they give and they also arrive with a smile on their faces which makes our day. Excellent service from supervisors and management to keeping me up to date in all we need to know.

company of both older and younger carers, they keep me on my toes with their take on life so my days are usually interesting.

personal care when I’ve never met them. I have asked for introductions numerous times and they have failed to do this. I would also like to be informed of any changes on my rota such as the call time or which carer is coming.

in particular, goes out of her way to find delicious recipes for sauces etc. online. This is above and beyond expectations.
I also have a weekly domestic call for housework and a range of tasks. Very useful.
The supervisors are kind and compassionate.
The office staff are lovely! Always interested and glad to hear from me by phone or email. I recently needed to add an evening medication call following surgery. The staff member who arranges the rota rang social services for me and it was all sorted out that afternoon.
Most importantly, my carers are bright, cheerful and know me well as an individual. I feel liked, valued and useful. We have great conversations and this means a great deal to me.

and administer my medication it might be days before I see anyone.
The carers take me to my appointments as my family live away and it’s one less thing for them to worry about.
Being a carer is a necessary job which is done well by all of the staff of Caremark.
All carers need to be kind and caring and aware of clients' needs, no matter what the weather is like they are there for you. Which every carer I have from Caremark does.
Sometimes I don’t know where I’d be without Caremark.

my mother when she came on a routine call. I started chatting to her and she admitted she suffered from short-term memory loss.
Notifying Caremark by email and expressing my concerns. They initially fell on deaf ears due to a staffing shortage until the company and her parted ways.
My mother started going to a day centre 5 days a week but when it closed for Christmas, carers were going in 5 times a day. In January my mother took ill and went into A and E she was severely dehydrated, got an infection and passed away on 6th February. I emailed Caremark 7th of February.
As of Today 7th March I haven’t received any recognition at all, my mother was only a number and nothing else, shocking behaviour.

the time to get to know their patients and really make a difference.

good.

no worries about communication with supervisors or office staff as they are very approachable and always helpful.
Can't recommend Caremark enough.