Home Care Provider Owned by Caremark in Cleveland & Teesside
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cleveland & Teesside for Caremark are showing below.
View the details of all 108 locations (with 3086 reviews) owned by Caremark
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Caremark Locations in Cleveland & Teesside (1)
Caremark Redcar & Cleveland
9.2
75 reviews
Units 2-9 The Old Coach House, Bow Street, Guisborough TS14 6PR
"Everybody is very nice and I feel looked after. I enjoy doing activities with all the staff. I really like having the dogs, it is special.…" Read all 75 reviews
Caremark Redcar and Cleveland provides care and support services to people, adults and children, within their own homes and also in the community, and is rated as 'good' by its regulator, the Care Quality Commission. These services can range from… Read more about Caremark Redcar & Cleveland
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £24.20 / hour
Other Home Care Groups you may be interested in:
Caremark Reviews in Cleveland & Teesside (75)
9.4
Caremark has a Group Review Score of 9.4 (9.366) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caremark must have a Review Score.
Review of
Caremark Redcar & Cleveland
from Judith B (Mother of Client) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband and I are pleased with the care and attention our son is receiving at Caremark. We have seen a big change in his behaviour. We do not wish him to be anywhere else.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for taking the time to review our service, we are delighted you are so happy with the care we provide.
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Review of
Caremark Redcar & Cleveland
from S M (Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everybody is very nice and I feel looked after. I enjoy doing activities with all the staff. I really like having the dogs, it is special. People listen if I want to talk to somebody. They listen if I feel poorly and look after me. Everybody has looked after me following my stay in hospital. The carers
helping to shower me following my operation have been kind.
I'm very happy with everybody.
I'm very happy with everybody.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for your very kind words, we are delighted you are so happy with the care you receive.
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Review of
Caremark Redcar & Cleveland
from Gary L (Client) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel like I am supported by management team and staff are very supportive and help me a lot. I feel like I am always listened to and when I did my review I asked for day visits and to go to safe place every week and they were completed.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for taking the time to leave such a positive review, we are delighted you are so happy with the service you receive.
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Review of
Caremark Redcar & Cleveland
from K F (Sister of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very pleased with the care and support my brother receives. All his needs are met with professionalism and compassion, ensuring he is comfortable and well looked after. It is reassuring to see him happy and settled in a supportive and nurturing environment. The staff are attentive, caring, and
dedicated, always ensuring his well-being. I truly appreciate the excellent service provided.
Thank you.
Thank you.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for taking the time to leave such a positive review, we really appreciate it.
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Review of
Caremark Redcar & Cleveland
from D H (Son of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find Caremark Redcar & Cleveland a fantastic company, who keeps us up to date if any changes are required. I find the care workers very easy to speak to regarding the care of my mother.
Caremark have gone above and beyond with the activity days my mother attends on Wednesdays and Thursdays. My mother
Caremark have gone above and beyond with the activity days my mother attends on Wednesdays and Thursdays. My mother
always seems happy, well-presented and cared for by Caremark.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for such a wonderful review. We are very pleased you are happy with the care we provide to your mum.
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Review of
Caremark Redcar & Cleveland
from Robert M (Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Caremark under the managing director are excellent and all of her staff are wonderful, caring and very friendly. I am glad I first met two people in a care home in the area and we then contacted Caremark, which was a very good move.
Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland
Hello, thank you for your very kind comments about Caremark and our staff. We really appreciate it.
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Review of
Caremark Redcar & Cleveland
from Moira C (Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Needing more care and support, I liaised with social services on help, and also I'm new to the are. I've found Caremark carers are just that, a mark of good caring, on whichever role or task at hand. Having done care work in the past, it is evident I'm blessed to receive good care, with smart attire
and good attitude too. Thank you.
Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland
Hello, it's always nice to receive such lovely feedback like this from the people who support and we will make sure we share your comments with our carers. Thank you.
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Review of
Caremark Redcar & Cleveland
from Christine L (Great-Niece of Client) published on 3 October 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We got this company in to support a family member who had to be moved 500 miles away due to financial abuse from a private carer, she moved in with me and my young family, she did not want care staff due to not trusting anyone, I work full time so we needed care staff in, we did go with another company
before this one, feeling uneasy at times when my children are about, my great aunt even asked for cameras in her room. they kept letting us down and then called to say the call was terminated, so we ended up going with this company, my children are very comfortable and love seeing the same care staff and my auntie loves them and not asked for cameras again which is great. I feel like they support my great auntie and will spend time with her talking and calls are not rushed, I feel the staff are well trained, supportive and very very caring, I would recommend this company to anyone, great job guys keep it up.
Talking to staff I feel that they are respected by the company and looked after.
Talking to staff I feel that they are respected by the company and looked after.
Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland
Hello Christine, thank you for taking the time to leave such a lovely review. We are delighted you are so happy with the care we provide to your great-aunt.
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Review of
Caremark Redcar & Cleveland
from E R (Wife of Client) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I could never have got my husband home from respite without Caremark. I have four main carers that look after my husband, they are kind and respectful. I don't know where I would be without them, they support me in looking after my husband, from personal care transfers. Without this, my husband would
have to go into 24-hour care. I want to thank them so much for the care they give and they also arrive with a smile on their faces which makes our day. Excellent service from supervisors and management to keeping me up to date in all we need to know.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hi Edith, thank you for your lovely comments, we are so pleased you are happy with the service we provide.
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Review of
Caremark Redcar & Cleveland
from Jean M (Client) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am quite happy with the care I receive. I like to be as independent as possible so I like to wash and dress myself and as far as I can, prepare my breakfast and lunch, I have usually run out of steam by around 3 pm so my carers serve a light tea. They are all most kind and pleasant and I enjoy the
company of both older and younger carers, they keep me on my toes with their take on life so my days are usually interesting.
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Review of
Caremark Redcar & Cleveland
from Lisa W (Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Generally happy with my care. Staff are helpful and caring and usually turn up on time. I am treated with dignity and respect and it’s nice to chat to them.
I feel the management staff should do more to ensure that I am introduced to new carers as it is very daunting to have them just turn up to do
I feel the management staff should do more to ensure that I am introduced to new carers as it is very daunting to have them just turn up to do
personal care when I’ve never met them. I have asked for introductions numerous times and they have failed to do this. I would also like to be informed of any changes on my rota such as the call time or which carer is coming.
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Review of
Caremark Redcar & Cleveland
from Linda J (Client) published on 11 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Caremark carers, supervisors and office staff are brilliant. I couldn't manage without their kindness and professionalism. I have a mealtime call at 11.15 am, the perfect time for me. Freshly cooked meals with plenty of vegetables, fresh fish, pasta and chilli make my life very enjoyable. One carer,
in particular, goes out of her way to find delicious recipes for sauces etc. online. This is above and beyond expectations.
I also have a weekly domestic call for housework and a range of tasks. Very useful.
The supervisors are kind and compassionate.
The office staff are lovely! Always interested and glad to hear from me by phone or email. I recently needed to add an evening medication call following surgery. The staff member who arranges the rota rang social services for me and it was all sorted out that afternoon.
Most importantly, my carers are bright, cheerful and know me well as an individual. I feel liked, valued and useful. We have great conversations and this means a great deal to me.
I also have a weekly domestic call for housework and a range of tasks. Very useful.
The supervisors are kind and compassionate.
The office staff are lovely! Always interested and glad to hear from me by phone or email. I recently needed to add an evening medication call following surgery. The staff member who arranges the rota rang social services for me and it was all sorted out that afternoon.
Most importantly, my carers are bright, cheerful and know me well as an individual. I feel liked, valued and useful. We have great conversations and this means a great deal to me.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hi Linda, what absolutely amazing comments, thank you so much for such kind words and we are delighted you are so happy with the support we provide.
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Review of
Caremark Redcar & Cleveland
from R O (Client) published on 8 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have carers coming to me four times a day and I have a bath call on a Tuesday.
I don’t know where I would be without Caremark, especially my bath call. I am a private person with certain things and the carers understand and respect my wishes.
If it wasn’t for my carers coming in to do my meals
I don’t know where I would be without Caremark, especially my bath call. I am a private person with certain things and the carers understand and respect my wishes.
If it wasn’t for my carers coming in to do my meals
and administer my medication it might be days before I see anyone.
The carers take me to my appointments as my family live away and it’s one less thing for them to worry about.
Being a carer is a necessary job which is done well by all of the staff of Caremark.
All carers need to be kind and caring and aware of clients' needs, no matter what the weather is like they are there for you. Which every carer I have from Caremark does.
Sometimes I don’t know where I’d be without Caremark.
The carers take me to my appointments as my family live away and it’s one less thing for them to worry about.
Being a carer is a necessary job which is done well by all of the staff of Caremark.
All carers need to be kind and caring and aware of clients' needs, no matter what the weather is like they are there for you. Which every carer I have from Caremark does.
Sometimes I don’t know where I’d be without Caremark.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hello, thank you for your very kind words about our carers, we are grateful.
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Review of
Caremark Redcar & Cleveland
from Craig T (Son of Client) published on 6 March 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Caremark looked after my mother for approx 3 years we had good and very poor care.
On occasions, safeguards were put in place by our social worker.
My mother suffered from two forms of dementia and on numerous occasions, we had a carer who after her call would forget to lock the door,
I was visiting
On occasions, safeguards were put in place by our social worker.
My mother suffered from two forms of dementia and on numerous occasions, we had a carer who after her call would forget to lock the door,
I was visiting
my mother when she came on a routine call. I started chatting to her and she admitted she suffered from short-term memory loss.
Notifying Caremark by email and expressing my concerns. They initially fell on deaf ears due to a staffing shortage until the company and her parted ways.
My mother started going to a day centre 5 days a week but when it closed for Christmas, carers were going in 5 times a day. In January my mother took ill and went into A and E she was severely dehydrated, got an infection and passed away on 6th February. I emailed Caremark 7th of February.
As of Today 7th March I haven’t received any recognition at all, my mother was only a number and nothing else, shocking behaviour.
Notifying Caremark by email and expressing my concerns. They initially fell on deaf ears due to a staffing shortage until the company and her parted ways.
My mother started going to a day centre 5 days a week but when it closed for Christmas, carers were going in 5 times a day. In January my mother took ill and went into A and E she was severely dehydrated, got an infection and passed away on 6th February. I emailed Caremark 7th of February.
As of Today 7th March I haven’t received any recognition at all, my mother was only a number and nothing else, shocking behaviour.
Reply from Michelle Jackson, Managing Director at Caremark Redcar & Cleveland
Hello Craig. We are sorry to hear of the passing of your mother, please accept our deepest condolences. We have, however, not received an email from you as stated, but please do feel free to resend to redcar@carmark.co.uk. During the 3 years of care that was provided to your mother, we raised various concerns to the social worker around the safety of your mother remaining at home due to her advanced dementia and her struggles to follow instructions. We are renowned for the high quality care we provide to our customers, as evidenced by the record number of nominations (163 in total) we received from customers and/or their families for our 2022 carer of the years awards, so we are sorry to hear that you feel our care to your mother did not meet the high standards we set ourselves.
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Review of
Caremark Redcar & Cleveland
from B W (Daughter of Client) published on 22 August 2022 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother's medical condition is not apparent at first. This seems to be overlooked by some carers who lack experience and think that she is just an easy/quick visit and they do the bare minimum. Also, conversation is vastly underrated.
On the plus side, there are some very dedicated carers who take
On the plus side, there are some very dedicated carers who take
the time to get to know their patients and really make a difference.
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Review of
Caremark Redcar & Cleveland
from I B (Son of Client) published on 26 July 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have always been treated with the utmost courtesy and professionalism by the carers and management alike. The management is always willing to help and quickly sort anything you ask of them, and the carers themselves do the same.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hello, thank you so much for your amazingly kind words; we are delighted you are happy with the care we provide.
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Review of
Caremark Redcar & Cleveland
from D M (Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Friendly and polite, nothing is too much trouble. Staff are very courteous and polite just got to ask for anything and they are very helpful. Would certainly recommend using Caremark for anybody. They always turn up on time.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hi D M, we are delighted you are so happy with the service you receive from Caremark, thank you.
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Review of
Caremark Redcar & Cleveland
from Christine T (Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Because of my health problems, Caremark kindly comes and cleans my bungalow for me once a fortnight, and every time, they do a fabulous job for me. I really couldn’t cope without all their help. All the staff are so very kind and caring.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hello Christine, how kind to leave such a lovely review; thank you.
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Review of
Caremark Redcar & Cleveland
from H P (Daughter of Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum was in the hospital for a while, but since coming out, the care has been very good, and Mum says it is good. I can see the notes so I can leave messages if there is anything for carers to know. I will be contacted if there are any questions about Mum or if anything happens. The communication is
good.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for your kind words; we are very grateful.
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Review of
Caremark Redcar & Cleveland
from Peter F (Client) published on 18 July 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Couldn't manage without Caremark. All the staff are lovely, so friendly, trustworthy and kind. They help me so much to see to my needs fully. I look forward to them coming.
They go above and beyond and always ask if there's anything else they can do.
They are always cheerful and lift my mood.
I have
They go above and beyond and always ask if there's anything else they can do.
They are always cheerful and lift my mood.
I have
no worries about communication with supervisors or office staff as they are very approachable and always helpful.
Can't recommend Caremark enough.
Can't recommend Caremark enough.
Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hello Peter, there's nothing much we can say about this wonderful review, but wow! Thank you.
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Awards / Recognitions (1)
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