Home Care Providers Owned by Caremark in Norfolk

On time, phone call if carer may be late. Pleasant, chatty. My husband is happy with service provided.

Bought him two birthday cakes and cards.

Caremark assessed mum within a few days of requesting and included us when planning her care. They were able to start care soon after and have allowed us to access daily updates via the app which is very reassuring as we do not live nearby.

Caremark have been fantastic at helping us to assess and determine and deliver support to my dad. They took a very non judgmental approach as my dad was not accepting of the need for care, but they have been able to work with us to build a rapport with my dad so he was more accepting. They have communicated well with us throughout and have been flexible to change the hours and days to suporr dad even offering extra visits if needed. The carers are kind and compassionate to dad and he has really started to bond with them. Thank you so much. We as a family would really recommend.

All of the staff were clean, efficient & helpful. Most of all they were also friendly & kind, nothing was too much trouble. I have since recommended Caremark to a friend & would not hesitate to recommend to others.

I've only been with Caremark a short while, and I already feel like a valued, supported customer, not just a 'care package'. I've used many care agencies over the years, and can honestly say these guys are great!

Would definitely use Caremark again if Mum ever needs support in the future.

We find the carers are very good, kind and compassionate, considering my husband can be very challenging at times. They are very patient and calming for him. Management always very helpful.

I'm a relatively new client. My usual carer is competent and very good at working out with me when I need. I've been on my own for thirty years, so that's not straightforward. She has had to miss the odd at, but there's always been a replacement, a great relief.

I have been very pleased with the service I have received from Caremark (Norwich). The office arrangements have been efficiently organised and I have been treated courteously. The carers have been good - efficient, sociable and with an interesting range of backgrounds. I have especially enjoyed meeting the carers from abroad, who have offered a different background and experiences. I have come to the conclusion that the work of the carers is very much misunderstood and undervalued by the general public. Without their work society would disintegrate.

Everything is satisfactory.

The review went well. The person in question listened to what my needs were to ensure I receive the care and support I need.

Came to review needs for care. Very pleasant lady.

Caremark has been a blessing for me. They have helped me to keep the home clean and get the children to school. All of this could not be done without their help.

Review went well. I feel my needs were listened to and was polite.

The carers have very good experience.

Fairly good care.

After a few settling in concerns, which were quickly rectified, Caremark has so far been the best in what I want for my parents. They have been in charge of the care package for several months now and constantly try to monitor and take control of any issues that arise. Thank goodness we have people who care and want to help the elderly, it certainly makes my life easier.

The carers who visit are brilliant, they're very professional while being warm, caring and compassionate. They always warm to the highest standards and nothing is ever too much trouble. A rota is sent each week so I know who will be coming and when. I'm only in my 30's but the carers don't ever make me feel I am any different from a normal 30 year old which is lovely.