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Care Provided
- Visiting Care
- Live-in Care
- Dementia
Home Care Provider Owned by Caremark in Staffordshire
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Staffordshire for Caremark are showing below.
View the details of all 112 locations (with 3308 reviews) owned by Caremark
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Caremark Reviews in Staffordshire (7)
9.3
Caremark has a Group Review Score of 9.3 (9.257) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Caremark must have a Review Score.
Review of
Caremark Cannock Chase & South Staffordshire
from R L (Wife of Client) published on 31 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care company with excellent friendly caring staff.
Not experienced any issues at all during the 12 months plus we have been service users. Go above and beyond for their clients and make relationships and friendships with family members too. Would highly recommend Caremark.
Not experienced any issues at all during the 12 months plus we have been service users. Go above and beyond for their clients and make relationships and friendships with family members too. Would highly recommend Caremark.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South StaffordshireThank you so much for sharing your experience with Caremark. We're delighted to hear that our team has made a positive impact and built meaningful connections with you and your family over the past year. Knowing that you feel supported and valued means a great deal to us!
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Review of
Caremark Cannock Chase & South Staffordshire
from C B (Son of Client) published on 16 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exceptional all round services, always on time and ensure everything is OK with my father before leaving. Nothing is too much to ask for, they go the extra mile to ensure he is happy and has everything he needs.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South StaffordshireThank you for your kind review. We're so pleased to hear that you've had such a positive experience with our team. Ensuring your father's wellbeing and happiness is always our top priority, and it's wonderful to know that our carers are going the extra mile to meet his needs!
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Review of
Caremark Cannock Chase & South Staffordshire
from E B (Daughter of Client) published on 15 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find all carers to have my mother's best interests at the forefront of their care. They make her smile, keep her up to date with the outside world on top of making her meals and giving her personal care.
The office staff take all requests in to account and any issues are dealt with quickly.
If
The office staff take all requests in to account and any issues are dealt with quickly.
If
there are any issues with carers being late or having issues, the office also keep me informed.
I'd recommend this company above others as it's been the best care we've received in a few years. The carers employed are genuinely caring.
I'd recommend this company above others as it's been the best care we've received in a few years. The carers employed are genuinely caring.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South StaffordshireThank you so much for your lovely review. We are truly grateful for your trust and support. It's heart warming to hear that our carers have made such a positive impact on your mother! We're also pleased that our office team has been able to meet your needs and keep you informed. Your recommendation means the world to us, and we're proud to hear that you consider our care to be the best you've received. Thank you again for your kind words.
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Review of
Caremark Cannock Chase & South Staffordshire
from Lionel N (Husband of Client) published on 11 October 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Social service suggested in 2023 to receive care for my wife, January 2024 I changed my mind and decided to have care for my wife with the preference of having 8.00am calls which Caremark accepted. I have found on several occasions that staff have arrived late and once not turned up. When speaking to
a staff member it has been resolved.
My wife has dementia and sometimes does not know me, so I find it stressful when carers are changed so often.
Carers who have not been before, I have to explain what is required and have been disturbed by some experiences, ie not brushing my wife's teeth, bringing her down without a cardigan, putting pyjama bottoms on instead of trousers, no socks. I like many of the carers who show dignity, some try to get my wife to chat which is nice.
Honesty can be questioned at times, on several times I have been notified that the carer is going to be late, because of an emergency, when speaking to the carer problems have been delayed and at times Caremark have changed their rota times and not changed our rota.
My wife has dementia and sometimes does not know me, so I find it stressful when carers are changed so often.
Carers who have not been before, I have to explain what is required and have been disturbed by some experiences, ie not brushing my wife's teeth, bringing her down without a cardigan, putting pyjama bottoms on instead of trousers, no socks. I like many of the carers who show dignity, some try to get my wife to chat which is nice.
Honesty can be questioned at times, on several times I have been notified that the carer is going to be late, because of an emergency, when speaking to the carer problems have been delayed and at times Caremark have changed their rota times and not changed our rota.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South StaffordshireThank you for bringing your concerns to our attention. We sincerely apologise for the issues you have experienced, and we take your feedback very seriously. We will arrange a meeting at your earliest convenience to discuss the matter in more detail and ensure that we find a resolution. Please rest assured that we are committed to addressing your concerns and improving the quality of care. Thank you for your patience, and we look forward to resolving this together.
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Review of
Caremark Cannock Chase & South Staffordshire
from Stephanie S (Daughter of Client) published on 4 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a client of Caremark for almost 2 years. She has had previous care companies over the last 3½ years and feel this has been her best company she has had.
Her carers are all lovely and always ensures she is happy and comfortable when they are with her.
The carers mum has are a credit
Her carers are all lovely and always ensures she is happy and comfortable when they are with her.
The carers mum has are a credit
to your company.
If I am there when the carers are there, it's lovely to see how they are looking after mum and making sure her needs are met and how they set things up for mum the way she likes it without her telling them as they are fully aware of how she likes things.
The office are always helpful whenever I have had to call and always keep me informed if there are any issues, either with mum or if the carers are running late.
It gives me peace of mind knowing that when I can't be there mum is being well looked after.
If I am there when the carers are there, it's lovely to see how they are looking after mum and making sure her needs are met and how they set things up for mum the way she likes it without her telling them as they are fully aware of how she likes things.
The office are always helpful whenever I have had to call and always keep me informed if there are any issues, either with mum or if the carers are running late.
It gives me peace of mind knowing that when I can't be there mum is being well looked after.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South StaffordshireThank you so much for taking the time to leave such a thoughtful and touching review. It means a lot to us to know that our carers have made such a difference in your mother's life and that you feel she is in good hands. Your feedback about the attentiveness and care our team provides, both in the field and in the office, is incredibly uplifting. We are proud of our carers and are so pleased that they've helped give you peace of mind. Please know that we will continue to do everything we can to ensure your mother's comfort and well-being.
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Review of
Caremark Cannock Chase & South Staffordshire
from Tracy B (Daughter of Client) published on 3 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff and carers are amazing. Thank you to you all, for all you do to to help me with mom and dad!
I would like to post a big, massive thank you to Caremark after a telephone conversation yesterday with a staff member. My mom and dad are so happy. Thank you for all your care and support.
I would like to post a big, massive thank you to Caremark after a telephone conversation yesterday with a staff member. My mom and dad are so happy. Thank you for all your care and support.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South StaffordshireThank you for your kind words! Your feedback is truly appreciated, and it encourages us to keep doing our best every day - thank you!
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Review of
Caremark Cannock Chase & South Staffordshire
from Michael W (Son of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The provider are first class, I can't praise the office staff and carers enough.
Everyone is caring and professional .
My dad is 94 and he can be very angry, grumpy and he shouts a lot but the carers handle him with great understanding and care.
The staff in the office are a credit to the company
Everyone is caring and professional .
My dad is 94 and he can be very angry, grumpy and he shouts a lot but the carers handle him with great understanding and care.
The staff in the office are a credit to the company
and will move heaven and earth to sort your problems.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South StaffordshireThank you so much for your kind review and thoughtful feedback. We are grateful for your support, and are delighted to hear that you had a positive experience with our services / staff!
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Awards / Recognitions (1)
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