Home Care Providers Owned by Caremark in Hampshire

I have had previous negative experiences in the past when receiving care and support and I was sceptical and apprehensive about having support from Caremark my perspective has completely changed the care and reassurance I have received has made a positive difference to me I feel listened to and respected and supported in my home

Nav has been a wonderful help to me. She has learnt very quickly all the usual things that I want her to do and will get these done well without needing to be reminded. She has been great with my dog, who loves her and will happily let her wash her feet and enjoys playing games with her. She has done all sorts of extra things for me that I am unable to do for myself. She is also very pleasant company and we have become good friends.

When my brother and I had to find a carer for our mother, it was a daunting process. Thankfully, we chose Caremark and haven't regretted it. Kirsty, Cheryl, and the carer team are helpful, accommodating, and professional. They are understanding and flexible, especially when we had to pause the care package during mum's hospital stay.

A special thanks to the carers who provide support and help for mum, even when she can be quite challenging due to her dementia diagnosis. They come in twice a day, seven days a week, which reassures us that she is safe and cared for.

We recommend Caremark without hesitation. Their communication is excellent; they are easily reachable and contact us regularly if there is an issue. Since mum's dementia diagnosis, they have adapted their support to meet her evolving needs. We are truly grateful to have the Caremark team assisting with mum's care and wellbeing.

In general the service is good. We have a good team of regular carers like all some are more efficient than others but we have no complaints. My wife is happy with all the attention she receives and the conversations held.

We would recommend Caremark to anyone looking for care and support.

The morning visits are crucial as I need help and support to prepare me for the day. Timekeeping has been excellent and consistent. One question occurs with the emptying of the overnight bottle and cleaning of its 'pipework'.

Excellent care.

Excellent care from Kirsty and team. All carers are very nice and friendly. They help my mum greatly. Don't know what she would do without them.

The cares suit my needs. I can be as independent as possible x but they help with all the things I can't do.

If unavailable for some reason, I'd prefer to cancel the appointment rather than have someone else to cover.

The from Caremark is very good. The carers take time with mum and show a good deal of patience with her especially because of her speech difficulties. We have an alphabet board whic they use with her to enable better understandig. Having regular staff helps settle mum.

You have been very helpful, understanding and accommodating for my daughter. I'm so grateful for the care that you give and that you are willing to help with things around the house if needed. Our carer is extremely pleasant and polite would definitely recommend her to anyone

From my first enquiry to my lovely chosen carer, my family and myself are very much impressed with the helpfulness, cheerfulness, kindness my dear carer has shown me. They have helped me bring my confidence back up to my norm! We laugh and chat whilst doing all my 'chores'. All I will add is my gratitude for the good care I've been given. Thanks from my heart.

God bless this company.

My dad was in the care of Caremark Southampton for about 15 months. During that time the level of service and communication has been very poor with the care coordinator. On numerous occasions I have asked to speak to Director/care coordinator. I have never received a response by phone. Email confirmations are not followed through. They do not care about the customer. For example in November my father was admitted to hospital for 7 weeks and no one from the agency called to see how he was. It is all about the money. The staff have no formal training and are on their phones most of the time. We chose Gujarati speaking carers so my mum would feel comfortable. My father was a very chatty person and I asked carers to chat with him many times. This is something they should do without having to be asked. The care does not reflect in the name. Sadly my father passed away and I am sure the company knew from local contacts in the community. Still there was no contact with us.

Management and staff have all been very helpful, polite, and professional at all times. Management has always been reachable and communication has been very good. Staff have been flexible in providing both care and renablement. Timekeeping has been very good and care provided efficiently but not hurried. All care has been provided and respect. I have complete confidence in referring this service to others.

I was very pleased with the care and attention that all workers gave to my wife. I could not fault any of your workers.

The Caremark team have cared for my mother and father for three years. From day 1 they have gone over and above in their support for them and myself. The carers really invested their heart and souls to get to know my parents to make them feel and happy and comfortable with the support and to feel a sense of companionship at every visit. Many thanks to all of the Carenark Team.

They help support my Mum in her own home, which is better for her, as it offers structure and routine in familiar surroundings.

You have wonderful carers, very pleasant and come out in all weathers. Very helpful and cheerful, I could not do without them. Loving and big-hearted, and always make sure that I am comfortable. Thank you.