Home Care Providers Owned by Caremark in Dorset

Any concerns they may have are brought to my attention straight away.

I receive a rota every week, by email, which is very useful so appointments can be arranged without calling the office etc

All in all this is a far better company than we were using before and would recommend them

Essentially, the care provided to me is very good. I have problems with my back and balance issues as well as depression. I can only comfortably do things sitting down if I can be bothered to do things at all. The Carerers help me with practical help and emotional problems. Their input will allows me to complete small tasks while they are with me.

Regards

One issue has been few carers volunteer to help in the home, whilst their patients uses the toilet, they stand/sit using their mobile. One carer was exceptional in voluntarily emptying bins, washing breakfast dishes, or sweeping the kitchen. Most disappointing was one carer refused to operate a wheelchair.

Great service, friendly, keeps you to date and definitely goes the extra mile to help. Will always telephone if there's a problem which is great. The two carers are really helpful and will always make sure my dad is kept safe and well.

Would definitely recommend Caremark Poole

Absolutely no complaints. The admin staff are always helpful and adapt to our needs. The carers are always gentle and patient with my mum even when she gets difficult!

My brother and I don't live near Mum so knowing someone is popping in every day to check she's taken her tablets and help with personal care and a bit of housework allows us to relax a bit. We've been happy with the standard of care Mum receives and will be looking to increase it as Mum's health deteriorates. Thank you, Caremark!

The carers are very helpful and they do a very good job, they understand my needs and lifestyle.

The staff are very good with my father and they look after him well.

Thank you Caremark!

I am very happy with the carers who visit me. They brighten up my day. The care manager sees to all my needs and is very helpful.

I couldn’t manage without Caremark’s assistance.

The staff go above and beyond to care for my dad. My dad is always smiling when they are around and laughs with them and it’s so touching to see that he’s so happy. I feel very lucky that I can have access to the online app, to make sure Dad is ok on the visits.

All the carers are understanding, excellent and go the extra mile to help, even when it's raining.

Staff and management very kind and obliging. Never, never make me feel a nuisance. I am grateful for their care and concern.

We have used Caremark (Bournemouth) for over a year. The staff are well-trained and monitored. They are respectful and treat my husband with dignity. Management is superb! Always ready and willing to help with every need (even when it is a hug that's needed). All done with a smile!

On both days, good support was provided by Caremark's duty supervisor to the undersigned, who resides in another country.

My mother has been having support from Caremark since 2022 and her carer is marvellous, no complaints at all. A couple of minor glitches in admin have been swiftly rectified. Communication has been good throughout and we have been kept informed of any changes.

My 96-year-old mum has personal care given to her four times a day by this company. The carers are very compassionate and know my mum and her needs well, having been with her for nearly four years. Three of the carers have been with her for all of this time (and with my dad prior to this) and so there is great continuity and excellent experience of her background. I have very good communication with all three of these carers.