Home Care Providers Owned by SureCare

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

SureCare would like to thank you wholeheartedly for taking the time out and leaving such a glowing review about the support being received. We pride ourselves on providing continuity to all of our clients, as this helps build the trust, develop a good relationship and also better acceptance of care. To know that we have not failed you, is a delight to hear. We are also happy that the care is going well and that your needs are being met. Our care staff play a crucial role in maintaining the high standards that we set for SureCare, and for ensuring each service user has the highest quality of person centred care, so thank you so much for giving them that recognition, it truly means the world. We will pass on your lovely feedback to the carer, she will be deeply gratified.If there is anything further we can assist with, please do not hesitate to reach out to the team, they will be more than happy to help.From all the team at SureCare Bolton!

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

Thank you so much in taking the time out to leave such a kind review of the support being provided to your uncle, who is a wonderful and delightful gentleman. The carer who visits, has become extremely fond of your uncle and they have developed a very good bond. We pride ourselves on providing continuity to our clients, this builds trust, confidence and better acceptance of care. Our care staff play a pivotal role in helping to maintain the high standards that we set for SureCare, so thank you for giving them the much needed recognition, it means a lot. We will pass on your kind words to him, he will be deeply gratified.Thank you for your trust in SureCare and if there is anything we can assist with in the future, please do not hesitate to reach out to the office team who are always happy to help.From all at the team at SureCare Bolton!

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

SureCare would like to thank you wholeheartedly, for taking the time in sharing your experience of the care and support that you receive. It has been our absolute pleasure in being given the opportunity to support you for almost 5 years, I know your carer loves visiting you. We thrive on aiming to deliver the best care possible and our care staff play a pivotal role in helping us achieve this. Thank you for your recognition of your carer, we will pass on your kind feedback to him, i know he will be gratified to hear this.If there is anything further that we can assist with, please do not hesitate to contact the team, they are always happy to help.Thank you once againFrom all at SureCare Bolton!

Reply from Kirstie Hercules, Registered Manager at SureCare (Central Cheshire)

Thank you for your lovely review of our care team and the office team. We always aim to be flexible and provide a service which can be changed as needs change, ensuring support can be adapted quickly. We are so pleased to hear that by working with you, we have been able to ensure your Mum is well cared for and have made a huge difference to your family. We know the team enjoy visiting your Mum as she is a pleasure to visit

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

Thank you so much for taking the time is sharing such positive feedback about the care and support your father receives. We are so grateful for your heartfelt and motivating words, they are invaluable to us. We aim to deliver the best care possible, and the best support possible, not only for our clients, but also their loved ones, as we know this is a difficult time for them too. Your father's carer has been a valued, dedicate and loyal member of our team for the past 8 years, and we are extremely proud of him! Thank you for your recognition, and for your trust in SureCare. This further reinforces our commitment and our promise to our clients. We will pass your kind feedback to the carer, I know he will be deeply touched and gratified.Thank you once again and if there is anything further that we can assist with, please do not hesitate to contact the office team, they are always happy to help.From all at SureCare Bolton!

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

SureCare would like to thank you for taking the time in reviewing the support being provided to your mum. All feedback is invaluable to us, and positive feedback is what we thrive for. Our care staff take great pride in giving their absolute best at all times, whilst not only encouraging our client's to voice their choices and preferences, but also maintaining their dignity and respect, so thank you for their recognition, this means a lot and I know they will be deeply gratified when we share your kind words with them. I am delighted to hear the support provided has also given you the peace of mind, this is so imperative to us, as SureCare will always try and ease the burden from our client's loved ones and give them that much needed assurance that their parent or relative is in safe hands.Thank you for your trust in SureCare and for giving us the opportunity to look after your mum, she is a wonderful lady and the carers love visiting her!Thanks once againSureCare Bolton

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

Thank you so much for taking the time to review the support provided to your husband. The positive feedback that we receive is a testament to the team's hard work, compassion and commitment, and we are proud to provide our clients with the best person-centred and high-quality care. Our care staff play a pivotal role in helping us achieve the high standards that we set, so we would like to thank you for their recognition. It is a delight to know that the carer in question has eased your life and that you look forward to the few hours, for yourself, that you are able to have, knowing that your husband is in safe hands. We thrive ourselves on providing the best care possible to our clients, but also not forgetting their loved ones and giving them the much needed assurance. Thank you for your trust in SureCare, this truly means a lot. We will pass on your feedback to the carer, and the rest of the team, I know it will be gratefully received.Thank you From all at SureCare Bolton

Reply from Hasina Anwar, Registered Manager at SureCare (Bolton)

SureCare would like to thank you whole heartedly for taking the precious time out and leaving such a kind and wonderful review about the support being provided to your wife. This is invaluable to us and reinforces the commitment we make to our clients, to deliver the best, person-centred care possible and ease the burden from their loved ones. We commenced care for your wife two years ago, and I know the carers have become very fond of you both! We are delighted to hear the care is going well. This is what we strive for and always give our absolute best. I will pass on your lovely feedback to the carers and, of course, the office staff. I know they will be deeply gratified. If there is anything further that we can help with, please do not hesitate to reach out to the team; they are always happy to help. Thank you once again, from all at SureCare Bolton!

Reply from Hasina Anwar, Registered Manager at SureCare Trafford

SureCare would like to thank you for taking your time in sharing the experience, this is always appreciated. We always thrive to maintain the high standards that we set for SureCare and deliver the best care possible. Although there were some issues in the beginning, it is a delight to hear that these were resolved and mum is happy and relaxed with her carer. Continuity of the same staff is crucial in building trust, a good relationship, comfort, and reassurance, not only for the client, but their loved ones too. Thank you for your trust in us and persevering whilst we worked hard to give mum the best!Thank you for your kind words, these will be passed on to the carer, i know she will be gratified.If there is anything further that we can assist with, please do not hesitate to contact the office team, they are always happy to help.From all at SureCare Trafford.