Home Care Provider Owned by Bluebird Care in Cumbria
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cumbria for Bluebird Care are showing below.
View the details of all 178 locations (with 6496 reviews) owned by Bluebird Care
Bluebird Care Locations in Cumbria (1)
Bluebird Care Carlisle
9.3
12 reviews
First Floor Crown House, 3 Wavell Drive, Rosehill Industrial Estate, Carlisle CA1 2ST
"From the first meeting to discuss care for my dad, I have found Blue Bird to be an excellent Care Provider. Communication is fantastic…" Read all 12 reviews
Bluebird Care Carlisle & Dumfries is a provider of premium home care in Carlisle. The home care provider offers flexible homecare services, anything from a 15 minute check call to 24-hour live-in care. It offers short term help (following an… Read more about Bluebird Care Carlisle
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £33.50 / hour
- Live-in Care from £1,485 / week
Bluebird Care Reviews in Cumbria (12)
9.3
Bluebird Care has a Group Review Score of 9.3 (9.318) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.
Review of
Bluebird Care Carlisle
from Carol A (Daughter of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
From the first meeting to discuss care for my dad, I have found Blue Bird to be an excellent Care Provider.
Communication is fantastic and they give regular reviews to see if there is anything more they can do and if you are happy with the care given. Anything I have wanted added to my dad's care
Communication is fantastic and they give regular reviews to see if there is anything more they can do and if you are happy with the care given. Anything I have wanted added to my dad's care
plan, it has been done straight away. The Carers that I have met have always been very professional, polite and in full uniform. They treat my father with dignity.
The out of hours messaging system is fantastic and we get a reply really quickly from the office. The carers are really good with notes on the open pass so we know exactly how my father is after every call.
My experience of the care given by Blue Bird staff is exceptional. I would definitely recommend them to others without hesitation.
The out of hours messaging system is fantastic and we get a reply really quickly from the office. The carers are really good with notes on the open pass so we know exactly how my father is after every call.
My experience of the care given by Blue Bird staff is exceptional. I would definitely recommend them to others without hesitation.
Reply from Jonathan Donald, Director at Bluebird Care CarlisleDear Carol. Thank you so much for your kind words and lovely feedback. It is very much appreciated. best wishes from everyone at Bluebird Care Carlisle
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Review of
Bluebird Care Carlisle
from Ian W (Husband of Client) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the Bluebird staff treated my lovely wife with kindness. They were professional and human. They also made her smile.
Reply from Sandie Donald, Operations Manager at Bluebird Care CarlisleThank you so much for your kind and positive words about our care team. They all viewed it as a privilege to support your wife and it is wonderful to hear that they did this with care, kindness and professionalism.
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Review of
Bluebird Care Carlisle
from P I (Daughter of Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Happy with service.
Reply from Sandie Donald, Operations Manager at Bluebird Care CarlisleThank you so much for your review, it means a lot to us to receive positive feedback. We will be sure to pass your positive comment to all of our dedicated care experts.
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Review of
Bluebird Care Carlisle
from A T (Client) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I was introduced to the new manager, previously there had not been one for months. I had no real issues with the company in general I am happy with everything except a lot of staff wear false or acrylic nails and varnish which frighten me for skin problems. No one steps them.
Reply from Sandie Donald, Operations Manager at Bluebird Care CarlisleThank you for your honest feedback - customers opinions are very important to us and we are pleased that you are happy with everything in general. Your response has highlighted that we need to communicate more effectively with our valued customers about changes to our office team and we will learn from this. We are delighted that you have already met our new care manager, however, we have always had a registered manager in post overseeing quality and compliance. Even when a new member of management has joined the team, we have always been protected by the longstanding care manager overseeing quality and compliance during the changeover. We will certainly also look into your concerns regarding carer's nails.
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Review of
Bluebird Care Carlisle
from Joan H (Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff all are good and helpful and I look forward to them daily (4 times) visits to my home.
Reply from John Donald, Director at Bluebird Care CarlisleMany thanks for your kind words. Its great to know we are making a difference
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Review of
Bluebird Care Carlisle
from Lynnsay V (Client) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very pleased and impressed with the service.
Would recommend to family and friends.
Five star treatment.
Nothing is too much bother for them.
Well done to you all.
Would recommend to family and friends.
Five star treatment.
Nothing is too much bother for them.
Well done to you all.
Reply from Sandie Donald, Director at Bluebird Care CarlisleThank you for your kind words which have been passed onto the carers who take great pride in the support they provide. Your recommendation means a lot to us - thank you.
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Review of
Bluebird Care Carlisle
from Y H (Daughter of Client) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We can't recommend the Bluebird team highly enough! They are so helpful and approachable and feel more like friends helping us with mum's care. Nothing is too much trouble and It's such a relief knowing they are there 24/7 for any problems that may arise. Thank you Bluebird! We can 100% recommend your
services to anyone needing care.
Reply from Sandie Donald, Operations Manager at Bluebird Care CarlisleThank you for your kind words and recommendation. The team are delighted to hear your positive comments as they take huge pride in caring for your mum.
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Review of
Bluebird Care Carlisle
from William R (Client) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am happy with the quality of care I receive and also the quality of your staff.
Reply from Sandie Donald, Operations Manager at Bluebird Care CarlisleThank you for taking the time to review Bluebird Care Carlisle and for your kind words about the quality of care and staff, we appreciate it.
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Review of
Bluebird Care Carlisle
from S H (Daughter of Client) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care provided by the Bluebird team is excellent. The staff are very friendly, polite, patient and reassured my mum (aged 101) is in safe hands. The staff are always going above and beyond their remit when attending to Mum's needs. They also spent time chatting with Mum, which is a massive positive
for her mental wellbeing.
Reply from Sandie Donald, Operations Manager at Bluebird Care CarlisleThank you for your kind words, our team take huge pride in the trust you place in us to care for your mum. The team will be thrilled to hear your positive comments. Thank you!
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Review of
Bluebird Care Carlisle
from G H (Wife of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Bluebird Care have been able to come and care for my husband at a very difficult time. The help of their staff has been invaluable to both of us. Unused to asking for help, we found the transition to accept care made easy. It all worked out extremely easy and well organised.
Reply from Sandie Donald, Operations Manager at Bluebird Care CarlisleThank you for taking the time to review our service and for your kind words. We look forward to continuing to support you as a family.
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Review of
Bluebird Care Carlisle
from Shannon L (Niece of Client) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am 100% happy with the care my Auntie is receiving from all your carers. She is also very happy with her care.
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Review of
Bluebird Care Carlisle
from Duncan N (Son of Client) published on 20 January 2021 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I’ve found the staff very helpful and caring during this difficult time. I live 2 hours away which the staff are aware of and keep me in the loop over my mum's care and have supported me to get extra care. The staff are aware of my mother's need and try to facilitate these and have looked at working
around during the Covid lockdowns.
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Awards / Recognitions (2)
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