Bluebird Care in North Yorkshire | 3 Home Care Providers

Review of
Bluebird Care Northallerton, Thirsk and Catterick
from Grahame L (Husband of Client) published on 6 January 2026 Submitted via Website • Report

Overall Experience

Generally very satisfactory. Carers always came on time, carried out prescribed tasks well - some exceptionally so. Further to this, some carers were excellent at taking initiatives in my absence. A minority contacted me for guidance. However, generally speaking, I was entirely content to leave my wife

and my house to the care of the Bluebird staff.

I would recommend Bluebird to potential users. More than that I cannot say.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you so much for taking the time to send in such a lovely review.
We are so pleased to hear that you are so happy with the care that your wife receives from our company, and trust our fantastic team to keep your wife and home safe when you are not present. We will be sure to pass on your wonderful feedback to our staff. Thank you.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from M A (Client) assisted by family/friend published on 2 January 2026 Submitted via Postal Card • Report

Overall Experience

The care over the past year has been very helpful. I have some nice carers who make a hot meal for me and a plated tea for the evening. I still like to manage some things, but the carers notice if I need a little more assistance, such as putting washing into dryer. It is good to know they are coming

as if I don't feel too good they make sure the agency knows and also my daughter.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you so much for taking the time to review our services, this is much appreciated. We are so pleased that you are happy with the support you receive, and we will be sure to pass on your kind feedback to your care team.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from Stuart A (Partner of Client) published on 24 December 2025 Submitted via Postal Card • Report

Overall Experience

Dependable / reliable / professional.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you so much for taking the time to review our services, and thank you for your kind feedback, which we will pass on to our care team.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from Abbey K (Granddaughter of Client) published on 22 December 2025 Submitted via Website • Report

Overall Experience

We honestly cannot thank Bluebird enough for the support they provide. They support Grandma in her own home with morning, lunchtime and bedtime visits, and the difference they make to both her and our family is amazing.

The carers are not only professional and reliable, but genuinely kind and compassionate.

They take the time to chat, to listen, and to treat Grandma with dignity and respect. It's clear they don't see this as "just a job" - they really care!

Communication has always been excellent, and any questions or changes are handled quickly and thoughtfully.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you so much for taking the time to review our services. We are delighted that you are so pleased with the support your Grandma receives, it is a privilege and a pleasure to help her to stay safely at home. We will pass on your lovely feedback to her care team. Thank you again.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from J M (Client) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

They treat me with respect. Are very approachable. I'm very happy with the service.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you so much for taking the time to review our service, this is much appreciated. We will be sure to pass on your lovely feedback to our fantastic care team. Thank you again.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from Andrew C (Son of Client) published on 12 December 2025 Submitted via Website • Report

Overall Experience

Bluebird are a fantastic company, mum is very lucky to have them. The carers are excellent mum gets in with them all very well, thy help her with meds, care and even compassion. I don't know how she would manage if she didn't have them. Excellent company

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you very much for your fantastic review of our services. We have been delighted to help you and your family support your Mum to stay safely in her own home for the past five years. It is our pleasure and privilege to do so. We will be sure to pass on your lovely feedback to your Mum's dedicated care team. Thank you again for taking the time to send in a review - we know you are busy!

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from A M (Client) published on 12 December 2025 Submitted via Postal Card • Report

Overall Experience

The carers are pleasant and supportive. Some are not very good at dusting and one or two are apt to sit using their phones. I was not very happy when I was charged £400.00 extra for stopping the help when someone crashed into my bungalow rendering it unhabitable. Fortunately I noticed and it was removed

from my bill.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you for taking the time to review our services. We are so pleased that you find our lovely carers pleasant and supportive. Just so you are aware, the carers do need to use their mobile phones in the course of their duties in order to complete care notes and medication on our highly advanced PASS system which enables both our management team, and our customers' relatives and representatives to view care records remotely in real time. This is vital to ensure the high standards of quality care we offer. We are sorry to hear about the accident at your bungalow and apologise for any confusion with your invoice. We are glad this has been resolved. Thank you once again for your review, we are always seeking to improve our service.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from K W (Wife of Client) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my husband is given at all times.
They treat him with respect and are always cheerful and chatty They all work to a professional standard. It gives me peace of mind that he is in very capable hands, and I can have much needed respite.
Thank you.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you so much for finding the time to review our service. We are so pleased to hear that you are happy with the care your husband receives from his Bluebird carers. We will be sure to pass on your kind words to our fantastic care team. Thank you again!

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from Caroline S (Daughter of Client) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Bluebird Staff have always been professional and supportive. We had the same carer live with my elderly father for 4 years she was just fabulous, looking after his every need. The company was always able to find a suitable substitute when Dad's main carer had a week's leave every six weeks. We would

have no hesitation in recommending Bluebird Care to others.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickDear Caroline, thank you so much for finding the time to review our live-in care service. It was a pleasure and a privilege to support your family in keeping your father safely at home, and he will be missed by everyone at Bluebird Care. I will pass on your kind feedback to your father's care team via our live in care manager, Jules.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from Evelyn H (Partner of Client) published on 5 December 2025 Submitted via Postal Card • Report

Overall Experience

Care is mostly good but some carers need additional training
It would be helpful if someone could notify us when carers are not coming at the appointed time.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickHi Evelyn thank you so much for your review and we are pleased that you are happy with your carers. We will be sure to contact you with regard to further improving your experience with Bluebird Care.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from G C (Niece of Client) published on 2 December 2025 Submitted via Website • Report

Overall Experience

We have been very happy with our aunty's care over the last year or so. The live in carer is an absolute God send and is like family. She is an absolute professional and expert carer. She and the relief carers treat our aunty with dignity and respect and try to enable her to still complete personal

care and household tasks. They are cheerful, friendly and kind.
If we ever need advice or any adjustments to our aunty's care package, staff have always been friendly and helpful.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickDear GC thank you so much for this lovely review of our live in care service. It is a pleasure and a privilege for us to support you in keeping your Aunt safely at home. Thank you again, I will ensure our live in care team receive your very kind feedback.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from D V (Husband of Client) published on 20 November 2024 Submitted via Website • Report

Overall Experience

Bluebird Care Staff have always been professional, friendly, and approachable. They carried out required tasks, with attention to detail, and any additional request was met wherever possible. Although sometimes (but not very often), the time requested may be changed slightly or a different carer may

arrive, that is acceptable as is the nature of providing such a service, and in most cases we would be informed of such. When caring for my wife, and more recently for myself, we have been pleased with the care provided, and would have no hesitation on recommending Bluebird care to others.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from S L (Client) published on 17 October 2024 Submitted via Website • Report

Overall Experience

Really good support from the carers who were efficient, friendly and good company whilst they worked. Our requirement was only for support in the home, e.g. cleaning, not personal care. So the rate charged was comparatively high for what we needed but the jobs were done well. With hindsight, we should

have been clearer about the time required as it was overestimated.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you for your review, much appreciated. We are not the cheapest company around but pay our staff well and look after them, this is why we have carers who have been with us over ten years. So glad we could help with your recuperation, all the very best in the future. Kind regards, Heather.

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Review of
Bluebird Care York
from Judith H (Client) published on 20 February 2024 Submitted via Postal Card • Report

Overall Experience

I continue to be very happy with the services and the support I get.
The carers are very kind and helpful.

Reply from Joe McKenzie, Marketing at Bluebird Care YorkHi Judith, thank you for your kind words. We are extremely happy you are still receiving great care and support from us. I will be sure to pass your comment over to our care team.
Kind regards,
Joe.

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from E B (Husband of Client) published on 24 January 2024 Submitted via Website • Report

Overall Experience

My wife and I have been very pleased with the standard of care service provided by all her carers and found that having the weekly rota via email is more reliable than a rota sent by post. Sometimes we received the mailed rota letter only arrived after the carer arrived. I think it might be a good idea

to make this information being made more widely known (this is not a complaint, by the way, only a suggestion).

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Review of
Bluebird Care York
from Rebecca C (Daughter of Client) published on 22 November 2023 Submitted via Postal Card • Report

Overall Experience

Bluebird seems to be still having staffing problems; however, the carer is always in place for Mum.
Rota information has been very limited or not received over the last period.
Overall, very satisfied.

Reply from Joe McKenzie, Marketing at Bluebird Care YorkHi Rebecca, thank you for your positive review. I will pass your comments on to the team regarding the rotating information. We are pleased you still remain very satisfied. Kind regards.

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Review of
Bluebird Care York
from J F (Client) published on 16 October 2023 Submitted via Postal Card • Report

Overall Experience

On the whole, I am very satisfied with the service given by Bluebird Care York. One issue however is that new carers do not receive enough training. They seem to shadow for a few days and then sent out. I find it very stressful to have a new person who I often haven't met. I then have to explain where

everything is and to be found and my routine. It seems to be hard for the carers too. It takes a long time and by the end, I feel tired and quite stressed. I do also feel sorry for the carriers, I would also like a schedule of carers which we used to get and any altered times. As I am an insulin-dependent diabetic who needs regular medication.

Reply from Joe McKenzie, Marketing at Bluebird Care YorkThank you very much for your review. We will take your feedback onboard and discuss this with the wider team in order to implement improvements!

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Review of
Bluebird Care Northallerton, Thirsk and Catterick
from Liz E (Daughter of Client) published on 18 July 2023 Submitted via Postal Card • Report

Overall Experience

My father has been cared for since April this year, he has had two carers so far and they have both been excellent. One of the carers has a car and has taken him out for coffee, lunch and dinner which he has really enjoyed. She is so kind and helpful and my father really likes her. The other lady didn't

have a car but was so kind and thoughtful.

Reply from Heather Price, Director at Bluebird Care Northallerton, Thirsk and CatterickThank you for taking your time to leave us a review. Thank you for choosing Bluebird Care to care for your father.

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Review of
Bluebird Care Scarborough & Bridlington
from M H (Client) assisted by family/friend published on 24 March 2023 Submitted via Postal Card • Report

Overall Experience

A couple of members of staff have been rough and not very caring in how they have helped to dress/undress and at times when helping to the commode.
On a couple of occasions, I have been left with items I need out of reach, thus I have been cold because I could not reach a jumper or blanket or move

because the walker was left out of reach.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Scarborough & BridlingtonHi, thank you for taking the time to let us know about your experience. We are sorry this hasn’t met your expectations, this isn't the service we aim to deliver. We would like to help further, please can you contact us directly to resolve this issue?

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Review of
Bluebird Care Scarborough & Bridlington
from H K (Daughter of Client) published on 6 December 2022 Submitted via Postal Card • Report

Overall Experience

As Bluebird carers have been coming in to get my very frail mother up and dressed and washed or showered in the mornings for more than a year, I think I'm in a good position to say that Bluebird is excellent. Very reliable, with lovely carers who are kind as well as efficient and professional. Altogether

great support.

Reply from Paulina Jezierska, Business Development Manager at Bluebird Care Scarborough & BridlingtonHi, thank you so much for your positive comments about Bluebird Care Scarborough & Bridlington. We always strive to provide top-quality service to every customer and are pleased to hear that your experience is positive.

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Home Care Providers Owned by Bluebird Care in North Yorkshire

Bluebird Care Locations in North Yorkshire (3)

Bluebird Care Reviews in North Yorkshire (108)

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care York

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care York

Bluebird Care York

Bluebird Care Northallerton, Thirsk and Catterick

Bluebird Care Scarborough & Bridlington

Bluebird Care Scarborough & Bridlington

Awards / Recognitions (2)

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