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Home Care Providers Owned by Bluebird Care in Norfolk

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9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Bluebird Care in Norfolk

Only the locations & reviews in Norfolk for Bluebird Care are showing below.

View the details of all 178 locations (with 6641 reviews) owned by Bluebird Care

Bluebird Care Locations in Norfolk (2)

2 Home Care Providers owned by Bluebird Care in Norfolk
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Bluebird Care East Suffolk, Great Yarmouth & Lowestoft
Beacon Innovation Centre, Beacon Park, Camelot Road, Great Yarmouth NR31 7RA 
9.8 46 reviews
Bluebird Care East Suffolk, Great Yarmouth & Lowestoft, Great Yarmouth, Norfolk
"I'd never had any experience of using outside services for my mother's personal care so didn't know what to expect or what my mother's…"   Read all 46 reviews
  • Visiting Care from £34.50 / hour
  • Live-in Care from £1,325 / week

Bluebird Care East Suffolk and Great Yarmouth is a CQC registered, locally owned provider of quality home care and live in care services. They help customers stay in their own homes. They are one ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Bluebird Care Norwich & North Norfolk
Unit 7 Oaktree Business Park, Basey Road, Rackheath, Norwich NR13 6PZ 
9.7 20 reviews
Bluebird Care Norwich & North Norfolk, Norwich, Norfolk
"Blue bird Norwich have taken care of my mum for the last three years and I would not hesitate to recommend them to family and friends.…"   Read all 20 reviews

Home Care: At Bluebird Care Norwich and North Norfolk they are passionate about keeping their customers independent, safe, secure and happy in their own homes. The care team offers a wide range of ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Bluebird Care Reviews in Norfolk (66)

9.3

Bluebird Care has a Group Review Score of 9.3 (9.326) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.

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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Hayley L (Daughter of Client) published on 23 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been with Bluebird Care for several years now for the care of my father. He has been satisfied with the care received and always seems to get along with the carers who come out. They are respectful, kind and patient with him and he enjoys the rapport. Whilst there have been a couple of minor
concerns during this long time I have always found management easily reachable, quick to act, and always with my fathers dignity and standard of care at the forefront. For these reasons I would recommend Bluebird Care.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for taking the time to share your experience.
We're so pleased to hear that your father has been happy with the care he receives and that he has built such a positive relationship with our carers. It's wonderful to know they are providing the respectful, kind, and patient support that is so important to us.
We also appreciate your feedback and more importantly your acknowledgement on our recent call that this was dealt with immediately.
We have a zero tolerance towards anything less than a 5 star service. Any concerns raised with our management team, are addressed and rectified immediately. Our client's dignity and comfort is always at the forefront of our actions.
Thank you again for your trust and recommendation, it truly means a great deal to us.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Molly B (Wife of Client) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my husband gets from Blue Bird care is excellent.all the carers that we have are polite ,respectful and first class. they look after my husband as i would . nothing is too much trouble could not wish for better service than what they give
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you so much for your kind words. We are delighted to hear that your husband is receiving the care and attention he deserves. Our team takes great pride in providing respectful, compassionate, and first-class care, and it's wonderful to know that their efforts make a real difference for you and your family. Your feedback truly means a lot to us and motivates us to continue delivering the highest standard of care.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Elaine D (Daughter of Client) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd never had any experience of using outside services for my mother's personal care so didn't know what to expect or what my mother's reaction would be. I was happy that she had the same carer who was patient, caring and always in good spirit which put my mother at ease and I could hear them laughing
while she was receiving care.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for sharing your experience. We understand that arranging care for a loved one for the first time can feel uncertain, so we're really pleased to hear that both you and your mother felt comfortable with the support provided.
It's wonderful to know that having the same carer helped build trust and that their patience and kindness put your mother at ease. Hearing that they shared some laughs together truly means a lot to us. Thank you for your kind feedback.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Lucie M (Daughter of Client) published on 17 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommend the Bluebird team , my 93 year old Dad was treated so well by the whole Bluebird care team. He had a team of regular carers that he really liked and was fond of. They never missed a visit, they were always on time and would stay longer to sort any important issues if required. They
treated him with respect and kindness and had a laugh and a joke too. The office were always very helpful and more than flexible if I needed to change visit times. I was given a weekly care plan and lots of information on what happened on every visit. The team would contact me if there were any concerns which was very helpful. Excellent service.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you so much for taking the time to share such a thoughtful review. We are delighted to hear that your Dad had such a positive experience with the Bluebird Care team. Providing consistent, compassionate care is incredibly important to us, so it's wonderful to know that he enjoyed seeing his regular carers and felt comfortable with them.
It's especially meaningful to hear that the team's kindness, respect, and sense of humour helped make his visits enjoyable and that our office team could support you with flexibility and communication, and provide weekly care plan updates to give you reassurance about how your Dad was doing.
Your feedback means a great deal to the whole team, and we will be sure to share your kind words with everyone involved in your Dad's care. Thank you again for your recommendation and for trusting us to support your family.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Christine F (Daughter of Client) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird carers looked after my mum for the last 4 months of her life. Staff were brilliant with her and she loved seeing them. Their care kept her in her own home up until the day before she passed. It was sudden and unexpected, but I could not have wished for better treatment for her. A massive thank
you to all of her carers and with extra special thanks to Billy, Alyson, Jo, Lucelle, Mercedes and Jessica who all showed her such kindness. Also thanks to everyone in the office who were akways friendly and helpful. A great company, I cannot recommend their service enough!
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you so much for your kind and thoughtful words. We feel truly honoured to have cared for your mum and to have helped her remain in the comfort of her own home. It means a great deal to hear how much she enjoyed seeing the team.
We will be sure to pass your lovely thanks on to Billy, Alyson, Jo, Lucelle, Mercedes and Jessica, as well as our office team. Your words will mean so much to them.
Please accept our heartfelt condolences, and thank you for trusting us to care for your mum during such an important time. She was a lovely lady and will be missed dearly by the Bluebird team.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Clare B (Daughter of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care do a very good job of looking after my dad. They are very attentive and offer him a lot of support with his day to day needs. Similarly, the office are quick to respond if I have any questions or concerns and are always very helpful. Bluebird have been looking after my dad for almost two
years and they have been really good for him, helping him to face the many challenges that being older brings. The carers always offer a lot of reassurance and positivity. It's been good for for dad that he can have the same carers day to day and he's been able to build a good relationship with them all. I know that dad is looked after really well by Bluebird and would definitely recommend.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words. We're delighted that your dad is receiving the support he needs and that our carers have been able to build such positive relationships with him. It's great to hear that our office team has been helpful and responsive too. We really appreciate your trust over the past two years and your recommendation-it's a privilege to care for your dad.
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Review of

Bluebird Care Norwich & North Norfolk

from Anna-Marie C (Daughter of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Blue bird Norwich have taken care of my mum for the last three years and I would not hesitate to recommend them to family and friends.
The office staff are helpful even when changes are needed at short notice.
The carers are frendly and respectful paying attention to her dignify when dealing with
her personal care.
We required live in care when her partner went on holiday again the care and service was excellent.
My thanks to all the team you have been amazing.
Reply from Sarah Johnson, Registered Manager at Bluebird Care Norwich & North NorfolkThank you for the wonderful review, it is a shame we will be seeing Mum less frequently but hopefully we will be able to provide her with the Respite Live in care should she need it in the future. I hope she has settled in to her new care regime and getting used to the new routine.
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Review of

Bluebird Care Norwich & North Norfolk

from Rachel W (Daughter of Client) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such amazing care. The team genuinely show concern and compassion for Mum, always going above and beyond what's expected. They are incredibly responsive and will happily adjust the care provided to reflect Mum's needs, even at very short notice. I highly recommend them.
Reply from Sarah Johnson, Registered Manager at Bluebird Care Norwich & North NorfolkThank you so much for the amazing review. Your Mum is a lovely lady and I'm pleased we have been able to support her to remain in her home, helping her to gain confidence and improve her mobility. I hope her period of Live-in care provided some respite not only for Mum but for you and your family also.
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Review of

Bluebird Care Norwich & North Norfolk

from Paul H (Son of Client) published on 3 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class. Professinal care support
We were reccommend Bluebird
So glad we took you on
Special mention to Maries kindness
Reply from Sarah Johnson, Registered Manager at Bluebird Care Norwich & North NorfolkThank you so much for the positive feedback. I pleased Mum has settled in well and we have been able to make a difference, I am sure Marie and the team will agree that she is a pleasure to look after.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Karen K (Daughter of Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Lowestoft Bluebird team have been visiting my Mum for two years now and their care and support have been invaluable for both Mum and her family in helping her remain in her home and have some independence.
This is of particular significance as Mum has dementia and the Bluebird team ensure regular
continuity of the carers who visit and have therefore really got to know Mum. They are friendly, attentive, professional and kind.
The management team are superb. Quick to contact the family if there are any concerns and very prompt in arranging schedules and accommodating changes due to Mum's appointments etc.
In short, we are very happy to have the Bluebird team help support and care for Mum and the excellent service they provide. Thank you Bluebird team.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for taking the time to share this wonderful review. It means a great deal to our whole team to know that our support has made a positive difference for your mum and your family.
We understand how important continuity and trust are, especially when supporting someone living with dementia, and we're so pleased that our carers have been able to build such a great relationship with your mum and that communication and flexibility have helped make things a little easier for you. We will pass on your kind words to the whole team. Thank you again.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Susan H (Daughter of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Always helpful , when I have needed extra care. For mum this has always been sorted out promptly.
Good communication from the office .Schedules are sent weekly of the carers visits.
Continuity of carers is good regular people visiting my mum.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for the many calls of positive feedback you have made to the office recently. These calls coupled with this review is very much appreciated and I will ensure these are passed onto the caring team, thank you again.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Mark B (Son of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father needed some extra help to keep his independence after a short period in hospital. We found the Bluebird carers to be kind and attentive to his needs over the 11 months they provided care visits to his home. They were always quick to draw any concerns to the family's attention and accommodated
the occasions when our care plans for Dad changed. It was good to be able to read the online notes for each visit which gave us the piece of mind that Dad was ok.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words. We are delighted to hear how our carers supported your father's independence with kind, attentive care and clear communication throughout those eleven months. I will ensure your lovely comments are passed onto Deena and the team, thank you again.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Ronnie A (Son of Client) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been caring for mum (who lives with my wife & I) for the past month. During this time the company have listened to our requirements and done everything they had said they would. All the carers are kind & have established good routines for mum (a challenge in itself as she's a 92 year old
with mixed dementia). The manager & her team are professional, considerate & helpful.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind comments, it is lovely to hear how well your mum is responding to our care. Our caring team work extremely hard to deliver on our promises and it is wonderful to know that this is appreciated, thank you again.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from D K (Daughter of Client) published on 6 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is more than happy with all of her carers which means I'm also happy !
She feels more at ease now after moving to her bungalow last year and I think we can all agree this has changed her for the better.
She enjoys the carers jokes and banter as she always loves a laugh so we would like to thank
you all , for everything you all do for her !
Thank you for her card and birthday flowers too she's was over the moon
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your very kind comments. There are many sides to care and It is so pleasing to know that the friendly personalities of our caring team comes through in each visit. A laugh and a smile goes along way. Thank you again.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Beverly W (Friend of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend and I have been very pleased with Blue Bird's services, we really appreciate the kindness and consideration of our carers. Also the management too, they really do accommodate us wherever they can, to help make my friend's life in living in their home comfortable, we couldn't have done it without
them all.


The girls are always punctual with their visits, and care for my friend with the utmost respect as they go about their day. They always leave my friend's residence in tidy condition, and are very sensitive to my friend according to what kind of day my friend is having.


On another note, its a comfort to know that regular help is going to my friend, so that my friend isn't alone at various parts of the day, or if we are away at anytime.


A big thank you to everyone.

Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThankyou for your extremely kind review. Maintaining our clients independence so they can stay in and enjoy their own home is one of our core aims, it is amazing to know that we are supporting your friend in this....................and so much more. Thank you again for your positive feedback.
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Review of

Bluebird Care Norwich & North Norfolk

from G A (Client) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service mostly but issuing of rotas in good time could be better. More attention to informing of late arrivals! Why doesn't carer inform client direct instead of going through office first.
Reply from Sarah Johnson, Registered Manager at Bluebird Care Norwich & North NorfolkThank you for your review, I have spoken to our Co-ordinator to make sure she continues with her weekly Friday phone call advising you of your rota for the following week. Apologies if this has not always been prompt but we will strive to make this more consistent. Unfortunately, our care assistants are not allowed to make direct contact with customers as they do not have work issued phones and this would potentially breach provisional boundaries. Where possible, we will always notify customers if we are aware a carer is running 15 minutes or more late as we know this can interrupt routines and cause unnecessary distress. Again I would like to thank you for you review and your continued custom, we value all feedback and always looking at ways to improve our services.
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Review of

Bluebird Care Norwich & North Norfolk

from C P (Granddaughter of Client) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found everyone at Bluebird Norwich to be very caring and helpful. It has been so reassuring knowing that they visit Grandad four times a day.
Recently, Grandad has been feeling unwell and they really have gone the extra mile, and also communicating with us regularly.
We can't fault the service!
Thank
you for being amazing!
Reply from Sarah Johnson, Registered Manager at Bluebird Care Norwich & North NorfolkThank you for the great review, your Grandad is a wonderful man and he is certainly a pleasure to look after. He always has a smile for the care assistants and office team. I'm pleased we are making a difference to his life and giving you and your family the reassurance that he is in good hands.
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Review of

Bluebird Care Norwich & North Norfolk

from G H (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with Bluebird care Norwich.
The carers are all very professional, patient and kind.
Mum needs a lot of encouragement and reassurance, which they always provide.
The office staff are very approachable and respond quickly to any queries.
The carers and admin are all very open
to any changes to the care plan and happy to set and help Mum to achieve new goals.
We really cannot fault the service and support we've had and would happily recommend Bluebird Norwich.
Reply from Sarah Johnson, Registered Manager at Bluebird Care Norwich & North NorfolkThank you for your fantastic review, it's great to hear our team are helping Mum with achieving her goals and that we are making a difference to her quality of life. We appreciate the positive feedback and will pass this on to our fantastic carers.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from Anna H (Daughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, carers are lovely and always reliable and on time. I didn't think that mum would accept carers at first but she really looks forward to them coming in now. We have a communication book so carers can leave messages about what mood mum is in, what she has had to eat or if we have run
out of anything, or if I need to report any changes .This works really well. All the carers are so professional and caring, they have a great relationship with mum and nothing is too much trouble. Thank you for all your support for mum.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words, it is so rewarding to hear how much your mum is enjoying the Bluebird care service, I will ensue this is passed onto the team. Thank you again for this super review.
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Review of

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

from P R (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We appointed Bluebird Care to provide drop in carers from August 2024 when my dad's Alzheimer's had progressed. Mum needed increasing support for personal care and occasional respite.
During the 5 months, I found Bluebird to be reliable, caring and professional. As Dad's care needs increased, they
went above and beyond to help when things became difficult such as Dad's mobility. The carers' communication via the online app was helpful since I live 2 hours away. The roster managed efficiently with occasional extra help added when possible.
The manager always replied to my emails and was particularly helpful when Dad's care moved to end of life. Her reliability and efficiency much appreciated. She arranged for a live in carer to assist when Dad's brief care home stay did not go successfully. Not an easy thing to do 4 days before Christmas!
My dad died in early January and we will always be grateful to the carers, a few in particular, who supported us through this very challenging time.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your very kind comments. We were privileged to support you and your dad during those difficult times. Receiving such positive feedback really makes all the hard work worthwhile, we will ensure your comments are fed back to the team, thank you again.
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Awards / Recognitions (2)

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