Home Care Provider Owned by Bluebird Care in Rhondda, Cynon, Taff

repeat all that
has been said with a smile. Nothing is too much trouble for any of the carers, and as my mother is well
known for her saying "dont be mean with the cream". By this she means that she likes to have plenty of
cream to moisturise her dry skin and this is what she says to all of them when they take her into the
bathroom. The carers are so used to her saying this that they say it before her and my mother laughs.
To have them daily is a godsend. I have no worries that my mother is receiving the best care that she
can have and I have only good things to say about this agency.

not have had better care. . I have always been a very active independent person and never before needed assistance of such a personal nature, I will always be grateful to you.
I relocated to Pontypridd last June and live alone. I am so glad I found Bluebird care. I I now have a sense of security that they are there to help me. All best wishes and thanks to you all.

that we hadn't considered but will be useful.
The carer turned up yesterday morning to find my mother very distressed having had a urine accident in the night. The carer gave emotional support before changing everything. She then made her breakfast and ensured she was ok before leaving. When I visited my mother later she was full of praise for the carer and wanted me to thank the Company for having such pleasant, polite and professional carers and that they provide a wonderful service to the elderly who wish to stay in their home.

right choice .

were not able to be with her.
Every individual from day one have been professional. First contact with the care coordinator who has always replied to my emails promptly and another member of staff who completed the initial assessment through to the daily carers.
We will be using Bluebird in the future.

I got to meet her recently, it was so wonderful to see how great she is with Mum. To be honest- all of the carers have been great, but that incident was very stressful for the family, so it was reassuring to see that Mum was in such good hands. The family portal is brilliant too, allowing us to check in on how everything's going at the touch of a button.

and we really couldn't have wished for a better team to care for them, especially the last weeks of life.
A big special shout-out goes to two carers who went above and beyond every time. They were very professional, gentle and knowledgeable. Our service user described them as his 'lovely girls'.
They also offered outstanding care towards the service user's wife - they comforted her and listened to any concerns she may had and supported her with general 'chit chat' which made a difference to her.
As a good friend and neighbour of both, we were caring for the service user before his situation deteriorated and they took the pressure off us.
Thank you for everything - we'll always be grateful.

all the carers is exceptional.

hat, they are extremely responsive and knowledgeable and have gone above and beyond to make both my Dad and myself feel reassured. Now back at home with a live-in care package in place, we are so impressed with the level of care provided by Bluebird. My Dad is treated with complete respect, kindness and compassion. He has regained his dignity, and with delicious home-cooked meals, he is slowly regaining his strength. His carers are highly experienced and we feel confident that he is receiving the highest standard of care at all times.

admin team are very accommodating and patient, and will do their very best to get back to you with what you need, as soon as possible. I wish I could give them 10/5! If you are looking to have care, I couldn’t recommend Bluebird Pontypridd any higher!

in helping keep her schedule and making things flow as comfortably for her whilst I wasn't able to. They have not only supported my mother-in-law but also myself during a really tough time and have helped us so much. We have an amazing team who always go above and beyond on a daily basis, not just for the client they are attending to but for the family around the client.
My mother-in-law calls them her family and her face lights up when they come for her calls, she's always clean and looks amazing with little special touches, her room is always filled with laughter, singing and even dancing when able.
We really couldn't give her the chance to stay in her own house without them.

have helped him to adjust back into his home, and addressed all our concerns with this process.
The service Bluebird provide is excellent. They have a very efficient and easy way by use of an app, to keep you updated. A schedule is shown and notes from every visit from the carers.
They are very resourceful if there are any issues and the office will also contact you if there is something you may need to deal with.
I would highly recommend them to anyone who is looking at carers for their family. They have helped my dad to adjust to being back home and without them this option would not have been feasible for him.
Thank you to all of you for helping my dad to be in his own home.

every situation they came across with care, respect and dignity.
The dashboard app, where you can log in at any time of day to see extensive notes, staff scheduling times and much more was an excellent addition to the excellent hands-on care provided.
Thank you, Bluebird team, for all your care and dedication over the last four months.

left their cars at the bottom of the hill and walked up to us when suitable transport was not available.

they are always ready to listen to my woes. I am really glad I found them and would recommend them to anyone.