Home Care Providers Owned by Bluebird Care in Torfaen

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Only the locations & reviews in Torfaen for Bluebird Care are being shown.

Bluebird Care Locations in Torfaen (2)

2 Home Care Providers owned by Bluebird Care in Torfaen

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Bluebird Care Caerphilly & Merthyr

Room 5, Birch Suite, Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ

9.416 Reviews

4 1

"I find my careers treat me with dignity and respect I laugh and have a joke with them In other words I get on them well Like an house..."Read all 16 reviews

Bluebird Care Caerphilly & Merthyr supports people in the area to keep living the way they want to. They keep each individual in control of their own care and offer the care and support that service users... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Bluebird Care Pontypool & Ebbw Vale

Room 5, Birch Suite, Mamhilad House, Mamhilad Park Estate, Pontypool NP4 0HZ

8.734 Reviews

14 1

"Staff are reliable, experienced, very friendly, always ready to give advise. They are professional in approach , kind and supportive when..."Read all 34 reviews

Bluebird Care Pontypool and Ebbw Vale are the local branch of the leading national home and live in care provider Bluebird Care. With decades of experience and a commitment to quality, continuity and... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Bluebird Care Reviews in Torfaen (50)

9.3

Bluebird Care has a Group Review Score of 9.3 (9.322) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.

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Showing 50 reviews matching selected criteria

Review of Bluebird Care Pontypool & Ebbw Vale from D F (Client / Service User) published on 12 February 2026 Submitted via Postal Card•

Overall Experience

I do not like when the times agreed are changed, and I am not notified. I would rather the office contact me to let me know.
The carers are excellent, very helpful, polite and caring. They always meet my needs and go beyond what is necessary.

I look forward to them visiting and helping me.

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↩Reply from Bluebird Care, Reviewer at Bluebird Care Pontypool & Ebbw Vale

Your positive experience with our carers is greatly appreciated. We value your opinion and will work on improving communication regarding any changes in scheduled times.

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Review of Bluebird Care Caerphilly & Merthyr from Norman E (Client / Service User) published on 11 February 2026 Submitted via Postal Card•

Overall Experience

Overall care good, some better than others.

Calling times not always convenient.

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↩Reply from Bluebird Care, Reviewer at Bluebird Care Caerphilly & Merthyr

We're grateful for your feedback. We aim to address all feedback promptly. Thank you for taking the time to provide feedback.

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Review of Bluebird Care Caerphilly & Merthyr from Walter M (Client / Service User) published on 9 February 2026 Submitted via Postal Card•

Overall Experience

I find my careers treat me with dignity and respect
I laugh and have a joke with them
In other words
I get on them well
Like an house on fire
I find my careers are the best
Thank you Bluebird for sending them too me
You could say

An angel in disguise

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↩Reply from Bluebird Care, Reviewer at Bluebird Care Caerphilly & Merthyr

Thank you so much for your beautiful words.

We are absolutely delighted to hear that you feel treated with dignity and respect - that is always our top priority. It's wonderful to know you can share laughter and jokes together and that you "get on like a house on fire"! That special connection... Read more

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Review of Bluebird Care Caerphilly & Merthyr from Pamela C (Client / Service User) published on 9 February 2026 Submitted via Postal Card•

Overall Experience

I have been receiving care from your company for almost a year now. I find the carers fulfil my needs very well with courtesy and often compassion. They are, without exception, considerate, completing tasks with good humour. Most have a highly developed sense of what is needed and carry out their duties with attention to detail. Occasionally the work is made more difficult by last minute re-arrangement of the time-table, or route. I wish sometimes that the round could be managed with more attention to logistics e.g. customers in same area seen at same time to avoid long journeys

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↩Reply from Bluebird Care, Reviewer at Bluebird Care Caerphilly & Merthyr

Thank you very much for taking the time to share such thoughtful and detailed feedback.

We are truly pleased to hear that you have had such a positive experience over the past year. It means a great deal to know that our carers are supporting you with courtesy, compassion and good humour, and that... Read more

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Review of Bluebird Care Caerphilly & Merthyr from C W (Client / Service User) published on 2 February 2026 Submitted via Website•

Overall Experience

Very pleased with service overall, the team are frendly and treat me with dignaty. They always turn up, and come early when needed. They do my meds properly as well.

They ensurecthat i am safe and ensure the bathroom is left tidy after my call

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↩Reply from Bluebird Care, Reviewer at Bluebird Care Caerphilly & Merthyr

Thank you so much for taking the time to leave this lovely review

We're really pleased to hear that you're happy with the service and that our team treats you with dignity and respect. Reliability, safety, and proper medication support are extremely important to us, so it's great to know this has... Read more

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Review of Bluebird Care Caerphilly & Merthyr from Marilyn H (Client / Service User) published on 5 December 2025 Submitted via Postal Card•

Overall Experience

We are very satisfied with the carers and we have seen many due to sickness. Also I have complex needs due to MND.

Sometimes the times of visits are not acceptable. More contact with those in charge would be an improvment.

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↩Reply from Bluebird Care, Reviewer at Bluebird Care Caerphilly & Merthyr

Thank you for sharing your experience. We value your feedback about visit timings and communication. Your satisfaction with our carers means everything. Please contact us at 029 2010 2977.

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Review of Bluebird Care Caerphilly & Merthyr from Rosemary E (Client / Service User) published on 7 October 2025 Submitted via Postal Card•

Overall Experience

Generally good, initially issue re. times of call.
Requested 7 - 8 call am. 9 - 9.30 @ night.
Occassionally late am - 11.

especially weekends & holiday cover.

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↩Reply from James Kutchera, Home Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for your feedback. I'm really pleased to hear that things have generally been good. I'm sorry for the times your calls have been later than preferred, especially at weekends or during holiday cover. We always try our best to keep to your requested times, but occasionally adjustments are needed. We really appreciate your understanding and the kind way you've raised this.

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Review of Bluebird Care Caerphilly & Merthyr from B O (Client / Service User) published on 22 September 2025 Submitted via Postal Card•

Overall Experience

The carers are a great help & support for me; they are genuinely caring & nothing is too much trouble making my life more comfortable. Thank you!

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↩Reply from James Kutchera, Home Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words. We are delighted to hear that our carers are providing the support and care you need. Your feedback means a lot to us and we will be sure to pass your thanks on to the team.

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Review of Bluebird Care Caerphilly & Merthyr from Liz F (Daughter of Client) published on 22 September 2025 Submitted via Postal Card•

Overall Experience

My dad has been using Bluebird Care for over 2 years the carers are exceptional with him, he is treated with care, respect & dignity. They notify us of any changes and are always polite & considerate
I am a nurse myself and would highly recommend this company - the same set of carers all the time so they know Dad really well

Excellent company, service and carers

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↩Reply from James Kutchera, Home Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for taking the time to share such kind feedback. We’re delighted to hear that your dad has received consistent, compassionate care from our team over the past two years. Continuity and dignity are really important to us, and it’s wonderful to know that our carers have made such a... Read more

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Review of Bluebird Care Caerphilly & Merthyr from M T (Client / Service User) published on 16 May 2025 Submitted via Postal Card•

Overall Experience

We are very pleased with the care provided. The carers are so efficient and friendly. We love to welcome them to our home.

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↩Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the care provided and that our carers have made such a positive impression. It's wonderful to know they are not only efficient but also a joy to welcome into your home. We're also proud to offer a premium home... Read more

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Review of Bluebird Care Pontypool & Ebbw Vale from A J (Daughter of Client) published on 25 April 2025 Submitted via Website•

Overall Experience

Staff are reliable, experienced, very friendly, always ready to give advise. They are professional in approach , kind and supportive when helping my parents. They have gone above and beyond when my Parents have had difficulties. Valuable service.

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↩Reply from James Kutchera, Director at Bluebird Care Pontypool & Ebbw Vale

Thank you so much for your kind words and thoughtful review. Were truly grateful for the opportunity to care for your parents and are thrilled to hear that our teams dedication and professionalism have made a positive difference. At Bluebird Care, we pride ourselves on delivering premium home care... Read more

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Review of Bluebird Care Caerphilly & Merthyr from Glynton B (Husband of Client) published on 16 April 2025 Submitted via Postal Card•

Overall Experience

Very pleased with service given with care team.

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↩Reply from James Kutchera, Director at Bluebird Care Caerphilly & Merthyr

Thank you for your kind feedback. We're so glad to hear you're pleased with the service provided by our care team. We take great pride in delivering premium homecare with compassion, respect, and reliability. Your satisfaction means a lot to us, and we're here to continue supporting you every step of the way.

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Review of Bluebird Care Pontypool & Ebbw Vale from J H (Client / Service User) published on 16 April 2025 Submitted via Postal Card•

Overall Experience

I am very pleased to have your service. I was finding life very difficult since receiving your staff life is a lot easier due to the help I receive. Never thought I'd need care but now realise I cannot manage without it. Thanks very much.

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↩Reply from James Kutchera, Director at Bluebird Care Pontypool & Ebbw Vale

Thank you so much for your kind words. We're so pleased to hear that the care and support youre receiving has made life easier for you. Its completely natural to feel uncertain about needing help at first, but we're glad you've found comfort in the support we provide. Our team is dedicated to... Read more

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Review of Bluebird Care Caerphilly & Merthyr from T J (Daughter of Client) published on 11 April 2025 Submitted via Website•

Overall Experience

Excellent service, all carers really helpful, caring and supportive to my Dad's needs. They treat him with dignity and respect that he may take a little longer. Would highly recommend this care provider.

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↩Reply from James Kutchera, Director at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and recommendation. Were truly grateful for your feedback. It means a great deal to our team to know that the premium care and support we provide are making a positive difference. Treating every individual with dignity, respect, and patience is at the heart of... Read more

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Review of Bluebird Care Caerphilly & Merthyr from D M (Wife of Client) published on 11 April 2025 Submitted via Website•

Overall Experience

We started with Bluebirds Care in January 2025 and are very happy with the care my husband receives. The carers are all lovely, professional and respectful. My husband even received a bunch of daffodils from them on St. Davids Day, what a lovely personal touch. We are happy with the service provided and would highly recommend Blebirds Care.

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↩Reply from James Kutchera, Director at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. Were delighted to hear that you and your husband are happy with the premium care he is receiving.Its especially heartening to know that our carers have made a genuine difference through their... Read more

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Review of Bluebird Care Caerphilly & Merthyr from Sarah M (Granddaughter of Client) published on 7 April 2025 Submitted via Website•

Overall Experience

Staff have been fantastic with my grandfather. Having care has put less strain and pressure on the family. We are grateful to all the staff that has helped and supported us throughout a tough time. There have been some that have gone above and beyond, shown dedication to their work. Highly recommended by all of us. Thank you all.

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↩Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Caerphilly & Merthyr

Thank you so much for your kind words and recommendation! We are truly honored to have been able to support your grandfather and your family during this time. Our team is dedicated to providing premium home care, and it means the world to us to hear that their efforts have made a positive... Read more

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Review of Bluebird Care Caerphilly & Merthyr from Phil F (Son of Client) published on 7 April 2025 Submitted via Website•

Overall Experience

Carers have been very professional in their job. Very polite on phone when making contact with myself and leaving notes for myself to read when necessary, also going out of their way to do a bit of shopping i.e. bread and milk

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↩Reply from James Kutchera, Operations & New Business Director at Bluebird Care Caerphilly & Merthyr

Thank you for your kind words and for taking the time to share your experience. Providing premium home care means going the extra mile, and we're so pleased to hear that our carers have been professional, polite, and attentive to your fathers needs. Ensuring clear communication and thoughtful... Read more

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Review of Bluebird Care Caerphilly & Merthyr from Lorraine W (Wife of Client) published on 27 September 2024 Submitted via Website•

Overall Experience

An excellent service provider with lovely carers who treat my husband with respect and dignity.
I have been very impressed with the fact that senior staff have undertaken spot checks on the carers.

The only negative is that sometimes there is not consistency in carers which someone living with dementia needs.

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↩Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Caerphilly & Merthyr

Thank you for you review. We try very hard to have a consistency of staff, This can be difficult sometimes with sickness and holiday. We will try harder.

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Review of Bluebird Care Pontypool & Ebbw Vale from P H (Son of Client) published on 27 September 2024 Submitted via Website•

Overall Experience

Excellent, friendly service, enabling parents to be given dignity and respect as they get older. They always welcome their visits. The services provided are extremely helpful and are essential in giving a good quality of life.

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↩Reply from James Kutchera, Operations & New Business Manager at Bluebird Care Pontypool & Ebbw Vale

Thanks for you very kind review, out service users are at the heart of everything we do. So it is nice to hear we are getting it right

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Review of Bluebird Care Pontypool & Ebbw Vale from Caroline E (Sister of Client) published on 17 May 2024 Submitted via Website•

Overall Experience

The care that is given to my sister is excellent.
When she is showered they treat her with respect and dignity and enjoys the conversations while being showered. All staff are friendly and reliable.

She really enjoys the company of the carer when she goes out on the Tuesday, Wednesday and Saturdays.

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Awards / Recognitions (3)

29 May 2026Recipient: Bluebird Care
31 May 2023Recipient: Bluebird Care
31 Mar 2022Recipient: Bluebird Care

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