Home Care Provider Owned by Bluebird Care in Cleveland & Teesside
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cleveland & Teesside for Bluebird Care are showing below.
View the details of all 177 locations (with 6293 reviews) owned by Bluebird Care
Bluebird Care Locations in Cleveland & Teesside (1)
Bluebird Care Stockton & Hartlepool
9.8
13 reviews
Suite 21, Durham & Tees Valley Business Ctr, Orde Wingate Way, Stockton-on-Tees TS19 0GA
"All the staff who visit my mother are thorough and caring. There are only 3 or 4 different members of staff who visit so this enables my…" Read all 13 reviews
Bluebird Care Stockton and Hartlepool is a renowned home care agency that provides exceptional services to individuals in need of support in the Stockton and Hartlepool areas. They have built a strong reputation for their commitment to delivering high-quality… Read more about Bluebird Care Stockton & Hartlepool
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Bluebird Care Reviews in Cleveland & Teesside (13)
9.4
Bluebird Care has a Group Review Score of 9.4 (9.410) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.
Review of
Bluebird Care Stockton & Hartlepool
from Michael B (Son of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff who visit my mother are thorough and caring. There are only 3 or 4 different members of staff who visit so this enables my mother to build a good rapport and become familar with them ratther than having lots of different faces. We have had no problems whatsoever in the 3 months since
we began using Bluebird, and i am confident this will continue.
Communication with the management team is good and they have proved to be flexible. The on line facility is excellent and is updated after every visit to provide peace of mind.
Would definitely recommend on evidence so far.
Communication with the management team is good and they have proved to be flexible. The on line facility is excellent and is updated after every visit to provide peace of mind.
Would definitely recommend on evidence so far.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
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Review of
Bluebird Care Stockton & Hartlepool
from S K (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my mother has received has been exemplary. The carers have provided consistent care over a very difficult period of time for both me and my mother. They are always so genuinely empathetic to the position we are in and take care to show up in the little ways. One of the carers even takes the
initiative to come up with innovative solutions to my mother's memory loss problems and truly, they have been such a blessing in this time.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
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Review of
Bluebird Care Stockton & Hartlepool
from M H (Sister-in-law of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We arranged for Bluebird carers to look after our sister-in-law on a 1 hr daily basis as a companion visit and her carer has been helpful especially by checking her oxygen tank every day and leaving snacks for her lunch. The lady who comes is a very pleasant young lady and is well-liked by her clients.
Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool
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Review of
Bluebird Care Stockton & Hartlepool
from I T (Son of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care team provide some stability to my mother, who has dementia, so this is very important to her. The carers are very conscious and caring and also have a lot of empathy, which goes a long way.
The management is very accommodating always managing to work around my mother's needs they are also
The management is very accommodating always managing to work around my mother's needs they are also
very informative keeping me up to date on any changes.
Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool
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Review of
Bluebird Care Stockton & Hartlepool
from S R (Daughter of Client) published on 16 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are lovely. Very professional. If Mam ask them for anything they will do it for her. They make sure her medication is done every day they always have a laugh with her, which is good because she is housebound and it cheers her up.
Her personal hygiene is always taken care of the girls
Her personal hygiene is always taken care of the girls
just give 100%.
Reply from Hadia Malik, Franchise Owner at Bluebird Care Stockton & Hartlepool
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Review of
Bluebird Care Stockton & Hartlepool
from Helen T (Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I first contacted Bluebird after damaging my foot, which led to difficulties with showering, cooking and cleaning. My care assistant helped a lot during this period. Once my foot had healed we maintained a great working relationship, helping with all tasks in a timely manner. I would definitely recommend
Bluebird to other would-be clients.
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Review of
Bluebird Care Stockton & Hartlepool
from Steven C (Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Bluebird provided home support in the morning for our mother caring for father who has dementia and cancer. The Management Team are friendly, flexible and professional and were an enormous and essential support to us in the difficult circumstances we found ourselves. Father is no longer at home but
I would not hesitate to recommend them or employ them again if needed.
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Review of
Bluebird Care Stockton & Hartlepool
from Karen B (Partner of Client) published on 8 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have no problem with Bluebird, the care we have is brilliant. The carers are very friendly, they know what they have to do. They take real care of my partner. I have no worries at all. They are brilliant carers.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
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Review of
Bluebird Care Stockton & Hartlepool
from E M (Client) published on 26 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team worked with me to help set up my broadband, sort out phone bills and combat any admin that has been building up. The ongoing and accessible contact is really helpful and open, being able to message and contact whenever I need or want to discuss anything that I may be experiencing or need to
sort. They're really considerate and understanding which means it's easier to co-ordinate. They coordinate the clients based on what will best suit everyone and tailor to who and how people are.
Assisting me in a positive direction with things that I need help with whilst respecting and understanding my level of independence. Understanding where there needs to be assistance and prompting. My support worker has been very involved and has been attending meetings around my care, being involved and centric in seeing how best to deliver my care, focusing on goals and helping you meet them. Recognising what the issues are and resolving them where possible.
Assisting me in a positive direction with things that I need help with whilst respecting and understanding my level of independence. Understanding where there needs to be assistance and prompting. My support worker has been very involved and has been attending meetings around my care, being involved and centric in seeing how best to deliver my care, focusing on goals and helping you meet them. Recognising what the issues are and resolving them where possible.
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Review of
Bluebird Care Stockton & Hartlepool
from Lynn A (Daughter of Client) published on 19 January 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
This is my dad's first experience of having home care and he is very happy with the care staff and their level of training to support him in a respectful way whilst maintaining dignity and being well-informed about unique individual plans, reporting procedures and boundaries surrounding client/carer
roles.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
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Review of
Bluebird Care Stockton & Hartlepool
from Rebecca R (Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers are really good, very professional, kind, compassionate and very thorough. They always listen carefully when I explain to them new things about my care and nothing ever seems too much. They are always eager to help with anything that I have trouble with and are friendly with me and my family,
which makes it much more comfortable for me. I have always had trouble with asking for and accepting help however with their patience and understanding, I'm finally starting to let them help me out not only personally but also around the house and have even started asking them myself!
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Review of
Bluebird Care Stockton & Hartlepool
from C S (Daughter of Client) published on 17 October 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are a month into care with Bluebird. From the first meeting, I felt confident with this company. Always swift to respond to messages, which enforces that confidence, and visit notes mean we can check on what's happening practically in real-time. The staff listened to our specific needs and concerns
and have implemented them to our satisfaction.
I would definitely be confident in recommending Bluebird.
I would definitely be confident in recommending Bluebird.
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Review of
Bluebird Care Stockton & Hartlepool
from Alison H (Wife of Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has been receiving care from this care agency for only just over two months but we are delighted with the whole situation. The staff are extremely caring and attentive as well as being very friendly. They always arrive on time and are well organised. I would definitely recommend Bluebird
Care Stockton & Hartlepool to anyone thinking about care for themselves and others.
Reply from Mohammed Waqas, Registered Manager at Bluebird Care Stockton & Hartlepool
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Awards / Recognitions (2)
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