Home Care Provider Owned by Bluebird Care in Northumberland
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Northumberland for Bluebird Care are showing below.
View the details of all 178 locations (with 6244 reviews) owned by Bluebird Care
Bluebird Care Locations in Northumberland (1)
Bluebird Care Northumberland South
9.6
91 reviews
30 Apex Business Village, Annitsford, Cramlington NE23 7BF
"Management and the whole Bluebird team have provided us with exceptional care. Both in the physical and emotional care of our special…" Read all 91 reviews
Bluebird Care Northumberland South is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird… Read more about Bluebird Care Northumberland South
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Bluebird Care Reviews in Northumberland (91)
9.4
Bluebird Care has a Group Review Score of 9.4 (9.410) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.
Review of
Bluebird Care Northumberland South
from K K (Daughter of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Management and the whole Bluebird team have provided us with exceptional care.
Both in the physical and emotional care of our special person, but supporting the wider family as a whole.
We have had several emergency situations where we have been able to reach out to the team and care has always available
Both in the physical and emotional care of our special person, but supporting the wider family as a whole.
We have had several emergency situations where we have been able to reach out to the team and care has always available
and given with such warmth and reassurance.
All of the carers that have helped our family truly care for our special person and seem invested in their overall wellbeing. They are clearly skilled in what they do and are very experienced.
Communication between the team and the family has been excellent which is something we very much appreciate.
We would not hesitate to recommend Bluebird and are incredibly grateful for the fabulous care they provide to our whole family.
All of the carers that have helped our family truly care for our special person and seem invested in their overall wellbeing. They are clearly skilled in what they do and are very experienced.
Communication between the team and the family has been excellent which is something we very much appreciate.
We would not hesitate to recommend Bluebird and are incredibly grateful for the fabulous care they provide to our whole family.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Ian D (Son of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I've used Bluebird Care for my father and we have had excellent service from there care team. We have had great communication from the office, excellent continuity of care provided, and all tasks have been completed to a high standard.
I have no hesitation in recommending this company to anyone needing
I have no hesitation in recommending this company to anyone needing
care.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Caroline B (Daughter of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been so delighted with Bluebird - in every respect. they have surpassed our expectations. The carers are all super, so cheerful and supportive, whatever the task in hand, and the manager manages everything so efficiently. My dad didn't want carers but it was a necessity. Now he says 'what a
lovely group of people they are', and he looks forward to them coming. Bluebird have been brilliant for my dad, I can't recommend them highly enough.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from A B (Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Have appreciated all the carers I have had and the help from all the staff. Alway helpful & with a sense of humour. My special ones are two carers, in particular, I would be lost without them, the office are always very helpful too. Please let me know when your next charity run is cos I'd like to support
it.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from John H (Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following an accident I have found my Bluebird Care visits most helpful. For 8 weeks my regular carer assisted with tasks my temporary disability prevented me from doing. She did a great job providing support and encouragement at this difficult time. Since then she has offered cheerful companionship
as I returned to "normal".
Another impressive aspect of Bluebird is the way changes to regular care arrangements are handled. Communication is always friendly and efficient.
Another impressive aspect of Bluebird is the way changes to regular care arrangements are handled. Communication is always friendly and efficient.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from E S (Client) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Its good to see friendly cheerful carers twice a day. Difficult tasks are fullfilled.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Elizabeth F (Client) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Every member of staff whom I've spoken to enjoys working for Bluebird which speaks volumes to me. If management treat staff with respect and courtesy of course staff treats clients in the same way. Contact with office: again we (clients) are treated very well.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Rupamala T (Client) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All the carers are very good in the care they give according to my care plan. My care is useful and keeps my anxiety and stress level down.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from S B (Client) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very happy with Bluebird Care. All of our carers are efficient and friendly.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Neil W (Client) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am highly delighted with the experience from every single person within Bluebird Care, from the management level to all of the carers. From day one I have been treated with the utmost courtesy, dignity and respect. I have no concern whatsoever with the care that I have been receiving from Bluebird
Care and hope that this excellent level of care continues in the future, which I am certain it will. Extremely satisfied.
Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Val W (Daughter of Client) published on 8 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I just wanted to say thank you for the care given to Mum over the past year. Her carer has been wonderful and we can’t thank her enough for her kindness and understanding and how much it helped both Mum and ourselves. Thank you.
Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Nadeem A (Son of Client) published on 25 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mam receives three calls per day from Bluebird Care. Her continuity of care is excellent. We leave notes for the Bluebird Care staff to read and they follow them without any problems. Cooking, cleaning and medication prompts amongst other tasks are carried out on all visits without issue.
Feedback
Feedback
from my mam and I is that we wished that we had Bluebird Care in from the start. We would recommend Bluebird Care 100%.
Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Christina F (Client) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I've no complaints at all. Every member of staff who has been in my property has gone above their duty in many ways. Nothing is a bother to them.
Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Clare Darley T (Daughter of Client) published on 27 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care and support our “Bluebird girls” provide is life-changing. Care is wholly client-centric. During enabling time Mam chooses what she does and where she goes, she chooses her own meals each day allowing Mam to maintain her independence. They ensure she takes her medication, is fed, watered and
safe in her own home. There are never any surprise visitors for Mam, she met the team before they started and any new team members come with someone Mam already knows first, which is really important as Mam suffers with Vascular Dementia and Alzheimer’s. They have also left photos of the team so that she can see and recognise them. Communication is excellent, not just with us, but among the team too which ensures a real continuity of care. I cannot speak highly enough of the Bluebird team. They have changed our lives for the better and their care will allow Mam to remain safely in her own home for much longer than she would without them.
Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from D R (Daughter of Client) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having used Bluebird Care previously, they were first choice when we needed respite cover so we could go on holiday. All agreed really quickly. Rang me before I went on holiday to confirm requirements. Everything went smoothly and they attended daily for washing and dressing. Would definitely recommend
to others. Staff really friendly and supportive.
Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Sara B (Daughter of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent care provider; friendly, helpful staff and management. My mum is very happy to be a client of Bluebird and their service provides me with reassurance that my mum's needs are being met. On the occasions that I have needed to speak to the manager, she has always been 100% helpful and gone out
of her way to best incorporate whatever the request has been. Five stars from myself, my husband and my mum too.
Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Beverley S (Daughter of Client) published on 30 January 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would just like to say Bluebird Care are so helpful, understanding and all the carers are very caring and supportive. My Mam really looks forward to her calls from you all. Excellent service from you all, well done.
Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Kenneth O (Client) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Your care management and friendly approach is 2nd to none.
Highly recommend.
Highly recommend.
Reply from Wah Akram, Director at Bluebird Care Northumberland South
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Review of
Bluebird Care Northumberland South
from Patricia D (Client) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very helpful, caring staff.
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Review of
Bluebird Care Northumberland South
from H C (Daughter of Client) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father died recently and our Bluebird carers (2 in particular) couldn't have done more to comfort and care for my mother. She is disabled and not able to walk so rarely leaves the flat where she lives. Their care and support mean everything to her during this difficult time. As well as the carers
who are wonderful I'd also like to make a shout out to their manager who is always available to help and to help solve problems where she can.
Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Northumberland South
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Awards / Recognitions (2)
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