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Home Care Provider Owned by Bluebird Care in Bath & North East Somerset

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9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Bluebird Care in Bath & North East Somerset

Only the locations & reviews in Bath & North East Somerset for Bluebird Care are showing below.

View the details of all 178 locations (with 6641 reviews) owned by Bluebird Care

Bluebird Care Locations in Bath & North East Somerset (1)

1 Home Care Provider owned by Bluebird Care in Bath & North East Somerset
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Bluebird Care Bristol, Bath & NE Somerset
Avon House, Avon Mill Lane, Keynsham, Bristol BS31 2UG 
9.5 24 reviews
Bluebird Care Bristol, Bath & NE Somerset, Bristol, Bath & North East Somerset
"A very reliable care company, Friendly staff and very supportive of my care needs. I am very happy with the service that they provide. I…"   Read all 24 reviews
  • Visiting Care from £38.75 / hour
  • Live-in Care from £1,595 / week

Bluebird Care Bath & North East Somerset is committed to delivering high-quality, safe, and person-centred care that allows customers to remain in the comfort and familiarity of their own homes. ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Bluebird Care Reviews in Bath & North East Somerset (24)

9.3

Bluebird Care has a Group Review Score of 9.3 (9.326) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.

Overall Experience
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Reviewer Connection to Bluebird Care
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from L P (Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are friendly, polite and professional. They clean my bungalow, do the washing up, get food shopping and prescriptions. I have had this service since June 2024.I am happy with my care and support package. Thank you.
Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so much for your lovely feedback. We're really pleased to hear that you're happy with the care and support you've been receiving. It means a lot to us to know that our team has been able to help make things a little easier for you. We're proud to have such friendly and dedicated carers, and your kind words will mean a great deal to them. Thank you again for sharing your experience we're looking forward to continuing to support you.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Anne J (Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird looked after my husband for the last 9 months of his life. Following a fall in surgery a few weeks after his passing I had no hesitation in asking them to look after me. They have once again been kind and caring and have played a key role in my gradual recovery.
Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so much for your heartfelt words. We are truly honored to have been able to care for your husband during such an important time, and it means a great deal to us that you trusted us to support you as well. Our team is deeply committed to providing kind and compassionate care, and it's wonderful to hear that we've been able to play a part in your recovery. Please know we are always here for you, and we look forward to continuing to support you on your journey. Thank you again for sharing your experience.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from S K (Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very reliable care company, Friendly staff and very supportive of my care needs.
I am very happy with the service that they provide. I have only praise for the care they provide.
When I have had reason to complain. They always rectify any problem that I may have had in a timely manner.
Hope you
find this feedback helpful.
Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE SomersetGood morning,
Thank you for taking the time to leave such a detailed and kind review. We're happy to hear that you had such a great experience and will gladly pass your kind words on to the team.
All the best,
Bluebird Care Bath
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from R L (Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, a good experience. Reliable, caring and conscientious. Sometime ago, I complained because a particular carer had rather a patronising attitude and my concern was immediately dealt with. Recently, a carer has stayed with me because of a particular problem.
Timing of weekend visits
has been erratic, despite my requests that it should always be around 8 am. However, I do feel really supported by Bluebird and just wish it wasn't quite so expensive!
Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so much for your thoughtful and honest feedback. We're really pleased to hear that you've had a good overall experience with Bluebird Care, and that you've found our team to be reliable, caring, and conscientious. That truly means a lot to us. We're also grateful that you raised concerns in the past we always strive to address issues quickly and respectfully, and we're glad to know your previous concern was resolved to your satisfaction. We take your recent comments about visit timings seriously and will do our best to ensure greater consistency going forward, especially around your preferred weekend timing. Your feeling of support from us is exactly what we aim for, and we understand your concerns about cost it's something we're continually reviewing while working hard to maintain the highest standards of care. Thank you again for sharing your experience, and please don't hesitate to reach out if there's anything further we can do to improve your care.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Pete R (Son of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has had carers from Bluebird Care since January 2025. After a short hospital stay it was necessary for her to have carers assist her with her personal care and help twice a day. The visiting times had to be adjusted to help with the care that was required in the morning and evening. Our
mother is very happy with the carers that visit and she is building up a good relationship with the ones that visit regularly and understand her daily needs. It gives us peace of mind that someone is going in to care for her twice a day when family are not there and that she is able to talk to them of any concerns. The information for each visit is recorded after each visit so the family are able to check that all is well. We would recommend Bluebird Care to others .
Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so much for taking the time to share your kind words and thoughtful feedback. We are truly grateful for the trust you've placed in Bluebird Care to support your mother's needs.
It's wonderful to hear that she is building strong relationships with her regular carers and feels comfortable and supported during each visit. We understand how important it is for both our customers and their families to feel reassured, and we're so pleased that the care and consistency we provide is giving you peace of mind.
We also appreciate you highlighting the communication and visit records we aim to keep families informed and involved every step of the way.
Thank you again for your recommendation. It means a great deal to us and our team.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from W H (Husband of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been very sensitive to my wife's needs on getting up - a very hard time of day for her.
They have been professional and caring whilst helping her.
I have only praise for them, no negatives at all.
Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so much for your kind words. Were truly grateful to hear that our carers have been able to support your wife with the sensitivity and care she needs, especially during such a challenging time of day.It means a great deal to us that youve found the team both professional and compassionate. Knowing that their support has made a positive difference is incredibly encouraging, and well be sure to pass along your praise to them.Thank you again for taking the time to share your experienceits a privilege to be part of your care journey.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from F D (Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Bluebird Care has been providing me with carers regularly for approximately 18 months.
Over this lengthy period a few of their carers have been outstanding.
Since January 2025 Bluebird has improved their service to me and proved
that they know me well. They have been flexible, rising to various
requests for care at different times. They have been sending a limited team of carers that I know really well.
A few of their carers are a joy to have around. They are seemingly always cheerful and know how to make me laugh or calm me down when needed. They are extremely efficient. They have a knack for picking up new skills fast and learning details really quickly. They take the initiative to carry out tasks themselves without being reminded what to do.
They are able to cook and make well-presented appetising meals - important to clients like me, who sometimes lack an appetite. Some have even surprised me with little extra kind and thoughtful touches.
Reply from Mel Fairchild, Home Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so much for your kind and thoughtful feedback. Were truly grateful that you've taken the time to share your experience with Bluebird Care.Its heartening to hear that the improvements made since January 2025 have made a positive difference in your care. We're especially glad that our efforts to provide a consistent and familiar team have brought you comfort and confidence. It means a great deal to us that you've found several of our carers to be outstanding, not just in their professionalism, but also in the warmth and joy they bring to your home.Your comments about their initiative, efficiency, and ability to adapt are exactly the qualities we strive for in our care teams. We're also delighted to hear that the meals prepared have been both appetising and uplifting, and that those extra thoughtful touches have not gone unnoticed.We look forward to continuing to support you and will share your lovely words with the team. Thank you again for trusting us with your care.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from A C (Client) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird Care has provided me with daily support for the last four years. I've experienced the highs and lows of care of which the highs outweighed the lows.
The care manager who runs the office really cares about the clients and is always in contact. It's taken a while but I've finally got an amazing
team of carers coming into me daily, I'm really content and for the first time in twenty years, I feel accepting of the fact that I need care. The carers respect my privacy and push me to be independent in a safe way. Thank you Bluebird for enabling me to stay in my own home.
Reply from Mel Fairchild, Operations Director at Bluebird Care Bristol, Bath & NE SomersetThank you so much for your kind and thoughtful review. We are truly grateful for your feedback and are delighted to hear that you've had such a positive experience with Bluebird Care over the past four years. It's wonderful to know that the care manager has been a supportive and caring presence, and that the team of carers has been able to help you maintain your independence in a respectful and safe manner.We're honored to be a part of your journey and to have contributed to you feeling more content and comfortable in your own home. Your trust and satisfaction mean the world to us, and we will continue to strive to provide the best care possible. Thank you again for sharing your experience!
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Robert N (Husband of Client) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In May/June it became clear that I needed help to look after my wife, whilst I recovered from my operations.
I spent some time seeking advice on who to choose to give the care needed. I chose Bluebird and my wife has received excellent care from the individual carers and good assistance from the office
personnel.
All the carers are punctual well presented and friendly.
Over the year my situation has improved as has that of my wife.
Since having the care services we are now able to enjoy life together.
Thanks for all the efforts of everyone.
Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so very much for taking the time to leave us this glorious review. It is truly heartwarming to hear that we have been assistive with both yourselves and your wife's recuperation. Our signature outstanding service aims to increase well-being and enhance lives, and it is utterly magnificent to hear that we have been instrumental in helping you to enjoy your life together!
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Ron S (Friend of Client) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was such a relief to have a very professional company working with me to care for my friend who needed 24/7 care at home. The staff, from the very first phone call, put me at ease and everything from there was extremely well handled. I cannot thank them enough for all the care, advice and professionalism
that was shown to my friend, especially by the live-in carer who was superb. My thanks goes to all the staff at Bluebird Care.
Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so very much for the beautiful feedback on our support of your friend. It has been our pleasure to assist him and yourself with his care package. Our tiered layers of support include a dedicated team of care managers that oversee each care plan to ensure they are outcome-focused, safe and promote dignity and independence. The team work tirelessly to ensure each care plan is delivered with the customer's requirements in mind; I am delighted to read that you experienced our signature gold standard of care. As a CQC Outstanding company, we work with our customers, their friends and families and other healthcare professionals to change lives. Compassionate and outstanding care is the aim, so achieving this goal for you both is simply wonderful. Thank you again for sharing your experience - I will pass your words on to our team and to our live-in carer who provided the support.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Shirley C (Daughter of Client) published on 1 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Totally impressed by the professional service provided to Mum. All staff were very kind and considerate and of the highest professional integrity.
Before going ahead, a member of staff met with Mum to fully understand her needs and ensure the service provided was tailored accordingly.
Could not fault
the service provided in any way.
Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE SomersetThank you for sharing your experience of our care. We strive to deliver the highest standard of professional care whilst peppering visits with kindness, empathy and compassion. Our care experts are smile spreaders, aiming to bring far more than just practical support. We endeavour to match our customers to their ideal care experts based on specialisms, preferences, personalities and interests. Your feedback is critical to us so we can ensure your experience is nothing less than exceptional; it is our honour to support your mum to remain safe and happy at home.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from P B (Wife of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first assessment, we were impressed with the down to earth but caring feeling for us. We had several visits to enable me to go shopping and felt very relaxed leaving my husband with the gentleman carer. Thank you so much for helping us with this difficult situation.
Reply from Claire Nolan, Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so much for sharing your experience of our service; I am thrilled to read that you have been reassured and supported. Taking the first step and investigating the possibility of professional care at home can be a stressful time, our team seeks to smooth your journey, making accessing CQC Outstanding care a seamless experience. We pride ourselves on providing a bespoke service for each individual to ensure all needs are met.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Samantha W (Daughter of Client) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care is absolutely fantastic. They helped us through a very difficult time. Mum was poorly and Dad had dementia. The care and professionalism my parents received from Bluebird was second to none. They were there when Mum passed and dealt so well with Mum, Dad and us. They were warm, got the
jobs done (especially one of the main carers). They are reliable, professional, can adapt, from the manager through to carers they were great. Thank you.
Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE SomersetIt was our honour to support your mother and father in their home. Creating and maintaining a safe, comfortable, supportive environment for each customer who wishes to remain at home until their final day is possibly the most special service we provide. We know that care requirements can evolve rapidly; our ability to respond immediately and fulfil every request - from additional visits to 24-hour care - was, I know, a critical resource for your family in a time of need. Our professional care is built on a foundation of compassion, kindness, and empathy - unteachable values. When delivering support, particularly palliative and end-of-life care, these values create a warm, comfortable, reassuring care experience. To reiterate, it was our honour to support your parents in their time of need; thank you for sharing your experience of our service.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Beatrice B (Daughter of Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Bluebird Care. Throughout the difficult time of getting care for my father Bluebird have been nothing but kind, compassionate and helpful. They accommodated all our needs very quickly and easily and they were a pleasure to work with. Thank you Bluebird.
Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE SomersetThank you for sharing your experience of our home care respite service; I am thrilled to read that your father received our signature gold standard of service! Taking the first step and investigating the possibility of professional care at home can be a stressful time, especially when enquiring from further afield. Our team seeks to smooth your journey, making accessing CQC Outstanding care a seamless experience. Responsive, thorough, and values-led, we are best placed to provide respite service to discerning Bristol and BANES residents. Supporting your father to stay safe and happy in his Cotham home was our top priority and we are at the ready to assist again should you require our Bluebirds!
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Shellie D (Granddaughter of Client) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird has made what may have been the most difficult month of my life so much easier. Every single one of their team went above and beyond in every single visit, making my nan's last hours on this Earth comfortable, clean and cheerful and keeping my grandad safe - as well as tending to our emotional
wellbeing as relatives. Every single member of Bluebird we encountered used their initiative and got stuck in, in an environment that could be challenging at times. I felt so confident leaving my grandparents in their care allowing us to concentrate on other things. I cannot thank you all enough, we will remember you forever.
Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE SomersetWhat an extraordinary kindness is it to share this experience. Palliative and end-of-life home care is something that we do frequently for Bath and Bristol residents, but the experience is deeply felt, intensely private, and not often shared in the public domain. I sincerely appreciate you sharing your experience of our end-of-life care here; it was a great honour to deliver support for your Nan, caring for her night and day. A decline in health can happen quickly, our carers are constantly monitoring well-being and our service is agile when it comes to making changes to the level of support provided. This responsiveness was critical for your family in a time of great need and anxiety. Keeping your nan comfortable and happy in her Hartcliffe home was incredibly special for our Bluebirds. Our carers approach with compassion, empathy, and kindness to instil confidence and ease stress. Thank you for allowing us to support your beloved Nan and your whole family during her passing.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from S J (Client) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are very friendly and helpful. Bluebird provide a very good service, during the visit they always ask if there is anything more I want done if they have time. Timing of the app could be late at times. I have always understood my time would be around 7.50, but the last few weeks I have been
up at 7.30; one day it was until 10 but no one came until 10.15 and I had done what I would do in the meantime. I know someone has to be first and someone later. As for care and attention, I cannot fault their time with me. A great team of carers, could not wish for better care.
Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE SomersetThank you for sharing your thoughts on our service; it has been our pleasure to support you to remain safe and happy in your Keynsham home. Engaging with our customers is an ongoing focus for our team and you are always so keen to be involved - I must say thank you for your willingness to help shape the future of Bluebird Care! Your contributions are invaluable. It has been a joy to care for you and I am delighted to read that you could not wish for better care. We hire for values - kindness, compassion, empathy - and train for excellence in professional care. Your carers work tirelessly to ensure they arrive on the dot of every visit but sadly they do sometimes encounter traffic, inclement weather, and emergencies at preceding visits which requires a very small window of flexibility around your scheduled visit time, in line with our contract; this should be communicated to you by our fantastic Care Coordination team. Thank you again for your excellent feedback; it is highly valued!
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from R R (Daughter of Client) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care has transformed our mother's life and, consequently, ours.
Their carers are a high standard - they are obviously well-trained and have met and exceeded our hopes.
Within weeks, our mother was thriving, supported by an able team.
And, overseen by an excellent care manager.
We would
not hesitate to recommend Bluebird to anyone who wants high-quality care and peace of mind.
Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE SomersetThank you for the beautiful feedback on our support of your mother in her Lawrence Hill home. It has been our pleasure to assist her with her care package. Our tiered layers of support include a dedicated team of care managers that oversee each care plan to ensure they are outcome-focused, safe, and promote dignity and independence. The team work tirelessly to ensure each care plan is delivered with the customer's requirements in mind; I am delighted to read that your mum has experienced our signature gold standard of care. As a CQC Outstanding company, we work with our customers, their families, and other healthcare professionals to change lives. Transformative care is the aim, so achieving this goal for your mother and your family is simply wonderful. Thank you again for sharing your experience - I will pass your words on to our team and certainly to your mum's Care Assistants.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Derek W (Client) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care has been excellent. I had an issue with a female carer, which was resolved. I have stated that I prefer female carers, but I still get male carers.
Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE SomersetThank you for sharing your experience of our care. I am delighted to hear that you find our care to be excellent! We strive to deliver the highest standard of professional care during every visit whilst peppering those visits with kindness, empathy, and compassion. Our carers are expert smile spreaders, aiming to bring far more than just practical support. Your preferences are of the utmost importance to us, so I am pleased to learn that your wishes are being adhered to. We endeavour to match our customers to their ideal Care Assistants based on specialisms, preferences, personalities and interests. Your feedback is critical to us so we can ensure your experience is nothing less than exceptional; it is our honour to support you to remain safe and happy at home.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Adam S (Client) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good group of carers, very happy with the service. Everyone has been kind and considerate.
Reply from Claire Nolan, Registered Manager at Bluebird Care Bristol, Bath & NE SomersetThank you so much for sharing your experience of our home care support. It has been wonderful getting to know you and assist you to remain safe and happy at home. With a keen focus on delivering reablement and fostering your independence, your care assistants and our wider team have thoroughly enjoyed delivering your care and watching you flourish and achieve your personal outcomes. You note the kindness of our team; kindness, empathy and compassion are the core values that every Bluebird embodies. We hire for values and train for excellence in care and I am delighted to read that this outstanding mix is exactly what you are receiving! Thank you again for this wonderful feedback.
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Review of

Bluebird Care Bristol, Bath & NE Somerset

from Hellen D (Client) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the care I have received has been good. I have had many above and beyond, but I have also had a few that were unacceptable. Any issues have been dealt with promptly and professionally and for the most part to my satisfaction. There are ongoing niggles but I am working with Bluebird and
they are working with me to resolve issues. Continuity of care needs to be maintained.
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