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Home Care Provider Owned by Bluebird Care in Cardiff

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9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Bluebird Care in Cardiff

Only the locations & reviews in Cardiff for Bluebird Care are showing below.

View the details of all 178 locations (with 6135 reviews) owned by Bluebird Care

Bluebird Care Locations in Cardiff (1)

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1 Home Care Provider owned by Bluebird Care in Cardiff
Bluebird Care Cardiff & The Vale of Glamorgan

St Hilary Court, Copthorne Way, Cardiff CF5 6ES 

9.6 113 reviews
"Although I only require minimum personal care I am very pleased with what I get. The most benefit I get from the service Bluebird provides…"   Read all 113 reviews

Bluebird Care Cardiff and The Vale is a home care provider offering support to people to live in their own homes independently. Care services include personal care such as help with washing and dressing, as well as domestic help, meal preparation,… Read more about Bluebird Care Cardiff & The Vale of Glamorgan

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £24.20 / hour
  • Live-in Care from £1,450 / week

Bluebird Care Reviews in Cardiff (113)

9.4

Bluebird Care has a Group Review Score of 9.4 (9.386) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.

Overall Experience
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Reviewer Connection to Bluebird Care
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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Lynne R (Daughter of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have received excellent care and support from Bluebirds for over a year which has been such an excellent service. All of the staff at the agency are very kind, caring, efficient and supportive in all aspects of care for my mum.
They are respectful and courteous to her needs and always bring a welcome
smile to brighten up my mum's day. They have become friends as well as carers and have enhanced every aspect of mum's life. They have helped her establish a daily routine that has enabled her to stay independent at home. I also think that they have helped to keep mum's dementia progression at bay as she has excellent communication with the carers; they have lovely conversations with her and really take time to listen and enjoy chats during their visit. They are also very considerate if any safety issues might crop up, we work well together as they always highlight any issues promptly that we need to resolve for mum. I would definitely recommend Bluebirds Care Agency.
Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan

Many thanks for taking the time to write a review, it is greatly appreciated. We are delighted that our care team bring a smile with them and help to keep Mum independent at home. It's heart warming to hear communication is helping that Mum enjoys the chats they have. What a wonderful outcome for Mum

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Avril H (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have had your carers for some time now and am very happy with the care provided and did recommend Bluebird to friends. Visits were originally to my flat at Sealawns, Barry. Now visits are to sheltered housing here. everyone truly shows that they care in helping me shower, dress and dispose of re-cycling
etc.
I would not manage without them and with increasing arthritic problems will be looking for more soon
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this wonderful review. We are so pleased to hear that you are very happy with the care that you have been provided. It also makes us so happy to hear that you would recommend us to other customers. Thank you so much for your kind words.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from S T (Daughter of Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all very good, pleasant and kind. Always willing to do what they are asked.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave this review, and we appreciate your feedback. We are happy to hear that our care staff are always pleasant and kind.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Alison C (Niece of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebirds, Whitchurch, Cardiff. Without these ladies & gentleman myself and my family would never have been able to manage/cope with my uncle as he is in the first stages of Alzheimer's. The care they give goes over and above and we can't thank them enough. The care package which they give my uncle
cares for his every need, it's due to these lovely ladies & gentleman that he can live in his own home with all his belongings around him. I am absolutely certain that because he knows he's got Bluebirds's coming in everyday this gives him a purpose to carry on, before they leave him, washed, dressed, fed etc they also leave My uncle with a smile on his face, which is so lovely to see an 82 year old man so happy and content. We as a family could not wish for anymore. Thanks to all the managers, carers, admin staff, receptionists you are all fabulous and never forget it.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this wonderful review, and thank you for your amazing feedback! We are extremely happy to hear that our care staff have been able to support your family, and that they go above and beyond with your uncle's care. Thank you for your kind words; they have made our day.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from T D (Father of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All, your staff are kind and helpful For my daughter much appreciated however the 7am visits on a Tuesday and Wednesday are a little too early for her please would it be possible to change them to 8am please
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for leaving us a review, and thank you for your wonderful feedback. We are so pleased to hear that our staff are kind and helpful. Your comments have been passed over to our care team.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Michael T (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally the care given to mum is of a high standard with most of the carers being thoughtful and kind. Occasionally there might be one who struggles with adapting to mums routine/requirements but more often than not they learn to do so.
I appreciate that staff turnover in this sector is high and
that can lead to problems.
In general we are satisfied with the service provided by Bluebird and do find more senior staff easily accessible.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave a review, and we are happy to hear that you are satisfied with your care. We are pleased to hear that your Mum's care is of a high standard and that our carers have been thoughtful and kind. We appreciate your feedback.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Terry B (Husband of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are invariably polite and as one would expect helpful and sociable.
Although as understandable some some staff are more experienced than others the standard of care received is both professional and always carried out in a friendly manner.
Obviously there are times when the schedule times
cannot be observed and it would be helpful to be advised .
beforehand of any likely delays.
Also it would be appreciated if the weekly schedules could be E-mailed as soon as available.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us a review. We are happy to hear our carers are helpful, sociable and carry out care in a friendly manner. We appreciate your feedback and have taken your comments on board.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from A C (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
There are no problems, the carers are all pleasant and friendly and helpful. My Mother is happy with them and there is peace of mind, knowing they are calling each morning. She particularly enjoys her visits to the Hub. As she is a sociable person, these make a huge difference to her quality of life.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave this review, and thank you for your feedback. We are happy to hear that your Mum is happy with her care, and that she also enjoys her visits to our Forget Me Not Hub.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Mark W (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been really impressed.


Over the last 9 months we've used:


- 4 x daytime visits (wash, dress, meds, food, bed prep, etc);
- overnight stays; and
- live in respite care.


Dad has fairly late stage dementia. He wouldn't still be at home without Bluebird.


The carers are marvellous. So

caring and attentive, and mostly chatty. They've restored our faith in humanity. Most start feeling like family after a short while. The company seems to do an excellent recruitment job.


The office have always been fast, helpful and obliging, and given us good advice on how to navigate the complex care system.


We totally trust the team and their integrity.

Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this fantastic review! We are so happy to hear that the care your Dad has received over the last 9 months has enabled him to stay at home, and that our care experts have been caring, attentive and that the carers feel like family. Thank you for your trust in us and for your kind words.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Sarah J (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been with Bluebird for a very long time now, the service and support has been unwavering and consistent. I could not have managed without the help and support of this wonderful company. Thank you.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you so much for leaving us this great review. We are very happy to hear that, as a long-standing customer that the support you have received from our staff has been unwavering and consistent. Thank you for your kind words.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from B D (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care staff are always seen to be polite and professional. The client has often expressed how fortunate he is having the carers looking after him.
I find the care staff have dads best interest as priority and generally understand his medical condition means no 2 days can be the same having patience
where necessary.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for leaving us the great review. We are happy to hear that our care staff are always polite and professional, and that they have your Dad's best interests as their main priority. We are so pleased to receive this feedback.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from A M (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I only require minimum personal care I am very pleased with what I get. The most benefit I get from the service Bluebird provides is the social side ie someone to talk to particularly on a Monday morning as I might not have spoken to anyone face to face since Friday morning. Over the 18 months
I have been using Bluebird every career I've had has been pleasant and caring making me feel important.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for leaving this great review. We are very happy to hear that you enjoy the company of our care experts and that they make you feel important. We so pleased to hear that you are happy with your care.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Kim D (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care and support that our Mum receives from the Bluebird carers and team. The carers are wonderful with Mum - being both caring and compassionate we can't speak highly enough of them. The supervisor has been fantastic since we started with Bluebird's services last September.
She is brilliant at quickly and effectively dealing with any requests and she has been a great carer to Mum and a support to us. The rest of the team all work very hard behind the scenes and are happy to respond to requests for changes or advise on next steps. Thank you Bluebird team!
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave this review and for your feedback. We are delighted to hear that you are very pleased with the care and support your Mum has received. We're also happy to hear that our carers have. been both caring and compassionate with your Mum, and you think our supervisor is fantastic! Thank you so much.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Celia L (Daughter of Client) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally my mum is happy and good care. Sometimes a relief carer isn't so good. Luckily the last relief was very good.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this review and for your feedback. We are happy to hear that Mum is happy with her care.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Sharon M (Daughter of Client) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been recieving on going support and care from Bluebird Care Cardiff for over two years now and I can not fault their care and compassion. Even when my dad was gravely ill at home they made him
They are always willing to help to change calls or adapt to accomadate short and long term issues,
Nothing is too much trouble. Mum has dementia and does not remember carers names, but she call them all her friends.
The past month we have had a few issues with home life balance and the support we received from Bluebird management was first class. The team are so passionate about their duty of care and support that we would not be able to manage without them.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this amazing review. We are so happy to hear that you cannot fault the care and compassion of our lovely care experts. We are always happy to help in any way we can.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from S R (Client) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers always willing and cheerful and very helpful. Arrival times sometimes erratic (other people need longer care sometimes. I know. This is my guess).
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this lovely review! We are delighted that our carers consistently display a cheerful and helpful attitude. We value and appreciate your feedback and take your comments on board.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from O M (Daughter of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We put in place a care package with Bluebird Care Cardiff after my mother was discharged from hospital. The supervisor visited and carried out a comprehensive care assessment which was very thourough and of a high standard. She started with 4 carer visits a day but we changed to live-in care to meet
her needs. The carers have been very supportive and compassionate to her. We particularly appreciate the professionalism and responsiveness from the supervisor who has been proactive in overseeing and adapting our mother's cares as her needs evolve.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this lovely review! We are so pleased to hear that our carers have been very supportive and compassionate. Thank you for your kind words about our professionalism and responsiveness. We really value and appreciate your feedback.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from L B (Wife of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Bluebird Care Team have been incredibly professional adapting to the needs of my husband . He has thrived enjoying the social outings and support he has received from all the carers who have worked with him since June 2024.
The office staff are always happy to answer queries and we can rely on
consistent and familiar staff who have a good understanding of the complexities of my husbands needs .
I would highly recommend this home care team .
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this excellent review! We are so pleased that you are happy with the level of professionalism and care your loved one has received from our care experts, and also, thank you for your kind words about the office staff. We appreciate your feedback.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from J E (Son of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service we are having from Bluebird Care is really first class we could not be happier. All of the carers that we have met, are interested in my dad as a person, and not just as another client. They chat to him and brighten his day, apart from fulfilling their duties of hygiene, care, and making
him some food and drink, and making sure he is comfortable. Without this help my dad would be unable to live in his own home which he has been in since it was built over 50 years ago. As a family we are grateful to Bluebird Care, and cannot recommend them highly enough. Thank you for your support!
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this amazing review! We are so happy to hear that you think the care given by our care experts is first-class. We love to hear this. We are also pleased to hear that our care experts brighten up your loved ones' day. Thank you so much for your feedback.

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Review of

Bluebird Care Cardiff & The Vale of Glamorgan

from Dorothy J (Wife of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All who visit are very courteous, punctual, cheerful and chatty.They are very accommodating and a pleasure to have in your home. We are kept fully informed of times of visits by way of a timetable emailed in advance.
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us this wonderful review! We are so pleased that you have found our care experts to be a pleasure to have in your home. We are very pleased that you are happy with your care, and we really appreciate your feedback!

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Awards / Recognitions (2)

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