"My Aunt received 12 weeks of carer support following her coming to live with me after discharge from hospital.
My aunt was bed bound and..."Read all 41 reviews
Bluebird Care has a national reputation for providing the highest quality care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take... Read more
"We continue to be delighted with the Bluebird team of carers who come to Margaret. They are punctual and professionally dressed and,..."Read all 70 reviews
Bluebird Care Lancaster and South Lakeland provides a full and comprehensive range of home care services, including live-in care.
The provider has been operating a local family business since 2014... Read more
"The staff at Bluebird in Tarleton are truly amazing, all the way down from the management to the care workers are 5 star. The girls who..."Read all 14 reviews
Bluebird Care (Chorley, Ormskirk and Leyland) firmly believes that people should receive the highest quality of care, where they want to, provided by excellent carers.
Bluebird keeps each person in... Read more
Bluebird Care Lytham & Fylde provides a full and comprehensive range of home care services, including live-in care.
The provider has been operating a local family business since 2014 and has established... Read more
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Bluebird Care Reviews in Lancashire (125)
9.3
Bluebird Care has a Group Review Score of 9.3 (9.343) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.
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Showing 125 reviews matching selected criteria
Review of Bluebird Care Burnley & Pendle from Vanessa M (Niece of Client) published on 26 August 2026 Submitted via Website•
Overall Experience
My Aunt received 12 weeks of carer support following her coming to live with me after discharge from hospital. My aunt was bed bound and terminally ill, so her needs were extensive both physically and emotionally. From my initial enquiries about care arrangements up to my aunt passing, I can not fault the input from Nadya and Abi at Bluebird Care. Their compassion, understanding and knowledge was exceptional throughout and I always felt that the needs of my aunt came first. The continuity of high quality carers was excellent, including their exceptional end of life care. If there was any concern raised, the response from the managers was immediate and problems resolved without hesitation.
I would highly recommend this service. They came head and shoulders above other agencies I initially contacted, mainly because they were interested in my aunt first and foremost.
We continue to be delighted with the Bluebird team of carers who come to Margaret. They are punctual and professionally dressed and, despite having a long and hard day continue to be cheerful. They always try to involve Margaret in conversation - often difficult because of her poor hearing and have done so much to get her standing again - and this despite the hospital saying she would never stand again! Thanks to their contribution the hoist has gone and is replaced by the Sara Stedy, much to Margaret's satisfaction. Even neighbours comment on their punctuality and professional uniform . We are fortunate to have the same team of carers, all of whom are a real credit to the company. We are grateful for their services
↩Reply from Alyson Hartlebury, Registered Manager at Bluebird Care Lancaster & South Lakeland
Thank you for your wonderful review. Were delighted to hear about Margarets progress and the positive difference our carers are making. Your kind words about their punctuality, professionalism and cheerful approach mean so much to the whole team. Its a privilege to support Margaret, and we truly appreciate your continued trust in Bluebird Care.
My dad has been cared for really well by Bluebird carers. He was reluctant about having carers to begin with but was put at ease very quickly during the initial home visit and in the first few days of visits, and now enjoys his daily visits and chats. The carers are friendly and responsive to dad's needs and seem to have got to know and understand him very well. During a recent visit to A&E
the carers were really supportive of dad and stayed with him for a while in A&E. He was impressed by that and very appreciative. Communication with us as relatives was extremely good on that occasion, as it has been generally. Dad is able to maintain a degree of independence because of the support he receives from Bluebird, and that is important to him. I would highly recommend Bluebird Care.
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Review of Bluebird Care Burnley & Pendle from Betty B (Wife of Client) published on 7 August 2026 Submitted via Website•
Overall Experience
I cannot praise BlueBird enough for the care and compassion that they showed towards Peter. He has a complex condition and was not easy at times to deal with but they made sure that they did their very best to look after him. Unfortunately he got to difficult to look after at home and that is the only reason That BlueBird is not looking after him now.
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Review of Bluebird Care Burnley & Pendle from Nicola D (Daughter of Client) published on 7 August 2026 Submitted via Website•
Overall Experience
My mother is 92 has had 3 strokes and although is unsteady with her balance, is able to live in her own home thanks to Nadya and her team. Sara or Saher come in for 1 hour twice a week to help with showering and housework. They are lovely, kind women who make my mother's life and ours much easier.
We would definitely recommend and are very thankful that this was the company we chose to help look after our mum.
Bluebird care have been an absolute breath of fresh air after our previous provider. They stay to the full appointment time booked, their carers are friendly and you can genuinely tell they love their job and are given the allocated time to carry out their duties other than be run ragged from pillar to post. Even the carers we cross who don't care for my FIL always go out of their way to say hello as we pass.
The admin and notification of the allocated carers is sent well in advance of the date and kept consistent where possible to for dementia sufferers, the rapport of a familiar face is always welcomed. I cannot recommend them highly enough and why we are confident increasing the care as the needs progresses to. Thanks!
↩Reply from Alyson Hartlebury, Registered Manager at Bluebird Care Lancaster & South Lakeland
Thank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our team. Providing compassionate, consistent care is at the heart of what we do, so it's wonderful to know this has made a difference for your father-in-law and your family. Thank you for trusting us with his care, we truly appreciate your recommendation. Thank you again.
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Review of Bluebird Care Burnley & Pendle from Wendy B (Daughter of Client) published on 10 June 2026 Submitted via Website•
Overall Experience
We contacted Nadya the manager at bluebird care Burnley before Christmas as my mum was struggling with confusion and we suspected her MCI had developed into dementia. We had also just stopped her from driving and this meant she was unable to keep up her life as she is very active. We decided to get carers in for three mornings a week to help my mum with transport, shopping and digital communication, which she was finding impossibly. What is so brilliant about Bluebird care for me is that Nadya takes every individual in their own right and builds the care around them "they walk beside my mum" not in front (Nadya's words). Immediately she really liked Nadya and Abi and her carers Ru and Saria, as they were very professional, empathetic and warm but they also came with a huge smile and laughter. We have paused care now as my mum is on medication which has given her some independance back with her thinking, but we will definitely be using again when she begins to struggle again. Thank you
↩Reply from Bluebird Care, Reviewer at Bluebird Care Burnley & Pendle
Thank you for sharing your experience with Bluebird Care Burnley & Pendle. We are pleased to hear that Nadya and the team provided professional and empathetic care for your mum. We look forward to being on hand if you ever need us in the future
Our dad lives a couple of hours away from us and on his own in his own home. It was important to us that he remained at home and retained as much independence as possible. Dad sadly now has reached a point where he needs a bit of help with meds and so on due to dementia symptoms & depression / anxiety. We found Bluebird this year and signed up with them after shortlisting a few providers.
What a relief! He is so much brighter with the care support. We know he's not messing up his meds. We know he has company for 90 mins a day. We know he is supported in checking his calendar for appointments. They help him to remember certain things. They make him nice breakfasts - he loves that bit! They liaise with his GP. He is a very proud man and he was skeptical about having people in his home but he got used to it straight away. The carers are incredibly lovely. They don't treat him like an 'old man'. They chat & they are respectful. We are very thankful and really pleased with the service.
↩Reply from Bluebird Care, Reviewer at Bluebird Care Burnley & Pendle
We genuinely admire the positive impact our care support has had on your dad and the family as a whole, the whole communication between all has been amazing. Thank you for sharing your experience with us.
My brother and I have been using Bluebird care since 2023, they have continuously provided an outstanding level of care, commitment and customer service. They provide such a life line when it comes to caring for our mother, for which we are extremely grateful for.
↩Reply from Alyson Hartlebury, Registered Manager at Bluebird Care Lancaster & South Lakeland
Thank you so much for your kind words and continued trust in us, it means a great deal to us to know that both you and your brother feel supported in caring for your mother. Providing compassionate, reliable care and being there for families during such important times is exactly what we strive for...
We have only been working with Bluebird for the last four weeks during which time we've found the help provided by the carers to be excellent. They are punctual, friendly and helpful. The support provided by the office has been excellent too.
↩Reply from Alyson Hartlebury, Registered Manager at Bluebird Care Lancaster & South Lakeland
Thank you so much for your kind feedback. We are delighted to hear that your experience over the past four weeks has been positive. It's wonderful to know that our carers have been punctual, friendly and helpful, and that the support from our office team has met your expectations. We truly...
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Review of Bluebird Care Burnley & Pendle from R B (Son-in-law of Client) published on 13 February 2026 Submitted via Website•
Overall Experience
Both my father in law and mother in law have been clients of Bluebird Care (Burnley and Pendle) for the past 3 years and continue to extensively use their services on a daily basis. My wife and her siblings are very close to their parents and would not accept anything less than gold standard care for their Mum and Dad. The fact that they have found a care agency who not only meets but excels their high expectations is astonishing. As a family we are in their debt. Thank you Bluebird Care.
↩Reply from Bluebird Care, Reviewer at Bluebird Care Burnley & Pendle
It brings us immense joy to learn that your parents are receiving exceptional care from Bluebird Care Burnley & Pendle. We are truly delighted to hear about your positive experience. Thank you sincerely for taking the time to share your feedback with us; it means the world to our team.
The client has been very pleased with the standard of care. The care package was put in place very quickly and has been managed effectively ever since. Regular reviews allow for matters to be dealt with smoothly and effectively. Having a number of individual carers who have shown patience, understanding, encouragement all with good humour has helped in creating a positive environment where my cousin has felt safe and has gained strength physically as well as emotionally. Thank you Bluebird
↩Reply from Alyson Hartlebury, Registered Manager at Bluebird Care Lancaster & South Lakeland
Thank you so much for your kind feedback. We're delighted to hear that you're pleased with the standard of care and that the package was put in place and quickly managed effectively. It'd wonderful to know our carers have created a safe, positive environment where your cousin has grown stronger...
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Review of Bluebird Care Burnley & Pendle from T A (Daughter of Client) published on 6 February 2026 Submitted via Postal Card•
Overall Experience
Bluebird Care have been amazing in supporting my mother. The careers are kind, very professional and always willing to go above and beyond. They always take their time to ensure she is comfortable and treated with dignity and respect.
I highly recommend their services.
↩Reply from Chloe Bingwa, Care Plan Assessor at Bluebird Care Burnley & Pendle
Thank you so much for your wonderful feedback. Were delighted to hear that youve had such a positive experience with the care provided to your mother.
Its lovely to know that our carers have shown kindness, professionalism, and a genuine willingness to go above and beyond. Ensuring your mother...
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Review of Bluebird Care Burnley & Pendle from H A (Granddaughter of Client) published on 5 February 2026 Submitted via Postal Card•
Overall Experience
Bluebird Care have been absolutely wonderful in caring for my grandad/ From the very beginning, the carers have been kind, patient and respectful, and always treated him with dignity and compassion. They take the time to really understand his needs and make him feel comfortable, safe and valued in his own home.
↩Reply from Chloe Bingwa, Care Plan Assessor at Bluebird Care Burnley & Pendle
Thank you so much for your kind and heartfelt feedback. Were truly delighted to hear about your positive experience with our team.
It means a great deal to us that your grandad has been treated with kindness, patience, and respect, while always maintaining his dignity and comfort at home. Our...
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Review of Bluebird Care Burnley & Pendle from M U (Grandson of Client) published on 4 February 2026 Submitted via Postal Card•
Overall Experience
As a family, we have great peace of mind knowing my grams is in such capable and reliable hands. We are extremely grateful for the high standard of care and support they provide and would highly recommend Bluebird Care to anyone looking for excellent homecare.
↩Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle
Thank you so much for your kind and thoughtful words. We're truly honoured that you've trusted us with your grams' care, and it means a great deal to know that our team has given your family peace of mind. Providing reliable, compassionate, and high quality care is always our priority, and feedback like this reminds us why we do what we do. Thank you again for your review.
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Review of Bluebird Care Burnley & Pendle from S K (Daughter-in-law of Client) published on 3 February 2026 Submitted via Postal Card•
Overall Experience
Bluebird care has given me peace of mind, I am now able to go to work knowing my mum is cared for, the carers have been very supportive & have provided my mum with exceptional care since they started. My mum has build a good relationship with the carers who alway go the extra mile. As a care agency the communication is always on point & I am always informed.
↩Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle
Thank you so much for taking the time to share such a thoughtful review. We are delighted to hear that our support has given you peace of mind and that you feel confident going to work knowing your mum is well cared for.
Bluebird Care Burnley have provided an exceptional service from start to finish to my Aunty. We initially started at a few hours a week but now a permanent customer. Communication has been clear and reassuring throughout, and every aspect of the care has been delivered with the highest level of professionalism and compassion. Manager is absolutely excellent. Office team privided clear structure and were kind, attentive, and genuinely passionate about supporting us. They go above and beyond to ensure comfort, dignity, and peace of mind at all times. The reliability, consistency, and personal touch of the care has made a real difference, and it's clear the team truly care about the people they support. I cannot recommend Bluebird Care Burnley highly enough an outstanding service in every way. Thank you for everything
↩Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle
Thank you so much for taking the time to share such a thoughtful review. It means a great deal to our whole team. We are delighted to hear that your Aunty has felt supported, respected, and cared for throughout her journey with us.
From the very beginning, our aim has been to provide clear...
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Review of Bluebird Care Burnley & Pendle from S K (Daughter of Client) published on 21 January 2026 Submitted via Website•
Overall Experience
I receive excellent care for my mother who needs a few visits a day due to being diagnosed with Parkinson's and needs help with washing and medication, all carers are lovely and attentive, they all go above and beyond, the management are exceptional and cannot fault them at all, I'm so grateful to have found a company who cares
↩Reply from Bluebird Care, Reviewer at Bluebird Care Burnley & Pendle
We genuinely admire your kind words and are grateful for the trust you have placed in us. Thank you for sharing your experience.
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Review of Bluebird Care Burnley & Pendle from Stacey T (Case Manager) published on 21 January 2026 Submitted via Website•
Overall Experience
I've been incredibly impressed with the standard of care provided. The team consistently goes above and beyond to ensure dignity, safety, and genuine compassion in every interaction. Communication has been outstanding - staff keep me fully informed, respond quickly to any queries, and always act with professionalism and kindness. The carers are reliable, respectful, and clearly well-trained. They take time to understand individual needs, adapt their approach when required, and build real trust and rapport. It's clear they genuinely care about the people they support, not just the tasks they complete. Management is equally strong. They are approachable, proactive, and committed to maintaining high standards. Overall, an exceptional care agency that delivers high-quality, person-centred support. I would confidently recommend them to anyone looking for compassionate and dependable care.
Nadya and the team are a pleasure to work with!
↩Reply from Nadya Parveen, Director at Bluebird Care Burnley & Pendle
Thank you so much for your thoughtful feedback. We're delighted to hear how positively you've experienced the care and communication from the team. Providing dignified, person-centred support is at the heart of what we do, and it means a great deal to know this is reflected in your experience. We...
We have only recently started using the agency and are pleased with all carers so far. Very friendly and pleasant. So helpful, nothing too much trouble. Constantly checking that all is OK with my son. Punctual and efficient, delighted x
↩Reply from Alyson Hartlebury, Registered Manager at Bluebird Care Lancaster & South Lakeland
Thank you so much for your kind and thoughtful review. We're delighted to hear that you've had such a positive experience with our carers and that they've been friendly, helpful, and attentive to your son's needs. Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the team.
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