Home Care Providers Owned by Bluebird Care in East Sussex

All of the management and care staff were proactive in providing the necessary care and support to my mother in law aged 96 in her home setting. They all liaised with family members with care and empathy to help to keep mum safe, including notifications to medical and social services as appropriate.

I have asked to have appointments stabilised but without success.

Occasionally there have been problems with the timing.

Bluebird Care have been integral in us being able to help mum stay as independant as possible. From the care supervisors/co-ordinators to the actual carers visiting at home everyone has been great. Approachable, accomodating and compassionate. But above all caring, would highly recommend.

Satisfactory

I would also like to have carers that I know beforehand - which is usually the case.

My mother has carers 3 times a week in the mornings. The carers are very polite, capable, friendly and professional. They make sure that she has taken her medication nd will assist in showering, dressing making a cup of tea or anything that is required. It has been a battle to get my mother to accept carers help but due to the carers being very friendly she has accepted it. I'm happy that as time goes on and mum requires more assistance that we will increase the service but this is only due to the carers being so good. Thank you.

Our carer is on time, cheerful and very helpful and efficient.

Sadly management has changed over the last 9 months and the quality of the agency has significantly deteriorated. I don't feel the partnership that used to be there between management/carers/customers - I'm not known to the management now and no efforts have been made towards this, requests for reviews/contact have been ignored, and that happy dialogue between all parties that had worked for so many years isn't there anymore.

The carers on the ground cannot be faulted, they are doing a great job despite all this. We are incredibly lucky to have such a good set of carers who can keep the care up to a reasonable standard even without the support they deserve. Because of this, I hope that things improve again in the future, it's not all lost!

Bluebird were amazing, the care both mum and dad were given was exceptional, especially dad. They enabled Bridget and myself to follow Dad's wishes to remain in his home; the care and attention he was given was incredible. The girls all treated him so kindly and were able to give us peace of mind. Bluebird were able to give advice and reassurance, and worked with the hospice in the last couple of months together. Thank you to everyone who helped us.

Despite the client being stubborn and rather reticent about accepting help Bluebird met his wishes with respect and friendship enabling him to end his days in the comfort of his own home doing what he wanted.

Caring, thoughtful, knowledgeable staff.

Really impressive reliable service. Very efficient girls in the office who communicate well. Will without doubt use again. The carers turned up in good time and my Dad says they were always friendly and happy to help him with everything.

Bluebird Care were excellent & visited regularly 3 times a day. Many were seen as good friends & very supportive. The person cared for died on the 1st January 2025 at 99.

At all times, I found the Bluebird carers to be friendly, knowledgable and professional. I have no hesitation in recommending the Company to others.

I have nothing but the highest praise for this orginatision & would have no hestation in recommending their services to others.

Bluebird Care stepped in at very short notice to provide care for my grandmother. The organisation and communication from the office staff was excellent. The staff that visited my relative were so friendly and efficient and my grandmother looked forward very much to their visits.

So, to the carer and all of the staff at Bluebird Care Eastbourne and Wealden, thank you so very much for everything that you all do for mum.

We found the Bluebird ladies to be so kind gentle and thorough in the care of my partner. Three times daily they came in to wash, change and help him. He looked forward to their visits as they were always cheerful and mindful of his problems. We came to look on them all as friends. I will be forever grateful to them for assisting him so kindly.

Bluebird have been fantastic, offering care and patience for my mother they have been excellent. They were there by her side when she has no one else, supporting her all the time. The kindness and professionalism that Bluebird offer is fantastic. They have been a font of knowledge and support for me and my family when discussions have had to be made. They have gone above and beyond and we are very grateful. Thank you.