Bluebird Care in East Sussex | 4 Home Care Providers

Review of
Bluebird Care Eastbourne & Wealden
from John B (Client) published on 28 July 2025

Submitted via Website • Report

Overall Experience

I first came across Bluebird in December '24, after I was just out of hospital, being treated for a rare and debilitating skin condition. The hospital had started my treatment and my daughter chose Bluebird, on personal recommendation, to continue it.
Bluebird provided a live-in carer, who helped me

to wash and dress, and managed all aspects of my recovery. She ran the house, including cooking, cleaning, liaised with my doctors, the hospital, ordered my prescriptions and helped me to exercise.After a 10 day stint, she was replaced by one of her colleagues. We ran this way for a period of 4.months, after which we reduced the care to mornings only.
At all times, I found the Bluebird carers to be friendly, knowledgable and professional. I have no hesitation in recommending the Company to others.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, we are happy we have been able to support your recovery

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Review of
Bluebird Care Brighton & Hove
from Kate M (Sister of Client) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

The care my brother receives from Bluebird is exceptional and the follow up communication with me on his on-going needs is always timely & extremely helpful.
I have nothing but the highest praise for this orginatision & would have no hestation in recommending their services to others.

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Review of
Bluebird Care Rother & Hastings
from Jason N (Grandson of Client) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

Bluebird Care stepped in at very short notice to provide care for my grandmother. The organisation and communication from the office staff was excellent. The staff that visited my relative were so friendly and efficient and my grandmother looked forward very much to their visits.

Reply from Sai Visakan, Director at Bluebird Care Rother & Hastings

Thank you for your kind words, it is our pleasure to be able to support your grandmother on a weekly basis.

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Review of
Bluebird Care Eastbourne & Wealden
from Edward B (Son of Client) published on 8 July 2025

Submitted via Website • Report

Overall Experience

It gives me great pleasure to be able to leave a 5 Star review for Bluebird Care Eastbourne & Wealden.
So where do I start ? there are just so many excellent points to include and I only have 1,000 characters !
To begin with, the staff.
The lady has been with us right from the start in March 2023.

She went to see mum and then discussed her requirements with mum and with the family. The care plan that she produced for our mum was nothing short of brilliant. Mum has one visit each week and the carer makes sure that Mum is fine and has everything she needs and then sorts out the house management, washing, ironing and cleaning.
Mum (and the family) could not be more delighted with our caring carers at Bluebird and, as mum always says, my bluebird visit is one of the highlights of my week and I really look forward to seeing my bluebird friends.
So, to the carer and all of the staff at Bluebird Care Eastbourne and Wealden, thank you so very much for everything that you all do for mum.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind words, it is our pleasure to be able to support your mum on a weekly basis.

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Review of
Bluebird Care Rother & Hastings
from Elizabeth C (Partner of Client) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

We found the Bluebird ladies to be so kind gentle and thorough in the care of my partner. Three times daily they came in to wash, change and help him. He looked forward to their visits as they were always cheerful and mindful of his problems. We came to look on them all as friends. I will be forever

grateful to them for assisting him so kindly.

Reply from Nicola Field, Home Manager at Bluebird Care Rother & Hastings

Your great rating means a lot to us, and we appreciate you taking the time to leave us this review! Take care!

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Review of
Bluebird Care Rother & Hastings
from C J (Daughter of Client) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Bluebird have been fantastic, offering care and patience for my mother they have been excellent. They were there by her side when she has no one else, supporting her all the time. The kindness and professionalism that Bluebird offer is fantastic. They have been a font of knowledge and support for me

and my family when discussions have had to be made. They have gone above and beyond and we are very grateful. Thank you.

Reply from Nicola Field, Home Manager at Bluebird Care Rother & Hastings

Thank you so much for the high star-rating! We are always here for your home care needs!

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Review of
Bluebird Care Rother & Hastings
from Joan W (Wife of Client) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience

Bluebird carers are great for my husband. Treat him with great care and with humour too, which he does appreciate. They are very efficient but good at handling a very difficult situation should the occasion occur. My husbands mobility is very limited but our Bluebirds manage this problem "in their stride".

Reply from Nicola Field, Home Manager at Bluebird Care Rother & Hastings

Hi Joan, thank so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we do this well!

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Review of
Bluebird Care Lewes District, Brighton & Hove
from J B (Wife of Client) published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

Overall very satisfied. Carers knowledgeable and helpful. Only thing that could be improved is informing me of any changes in carers and timings.

Reply from Amanda Brown, Registered manager at Bluebird Care Lewes District, Brighton & Hove

Thank you so much for taking the time to share your review and kind words! We truly appreciate your feedback. It means a lot to us to hear that you are overall very satisfied. We noted your suggestion about improving communication on carer and timing changes. This is important to us, and we are committed to enhancing our processes to ensure you are always well-informed. We appreciate your valuable feedback.

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Review of
Bluebird Care Rother & Hastings
from Karen B (Daughter of Client) published on 30 May 2025

Submitted via Postal Card • Report

Overall Experience

The team based in Rye have given my dad and me such comprehensive support since they began caring for dad in November 2024. The office team are professional and friendly and have been an absolute God send to me navigating getting the help my dad needs. The carers who attend treat dad with dignity and

compassion, they have become part of his world and he never forgets to tell me how lovely they are which is brilliant, as I live on the other of London. Knowing that Bluebird are in my dads corner and in mine has helped ease the worry and they truly do go above and beyond in emergencies! Thank you all.

Reply from Sai Visakan, Director at Bluebird Care Rother & Hastings

Thank you Karen for such a kind review. Thank you for giving us the opportunity to care for your Dad.

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Review of
Bluebird Care Lewes District, Brighton & Hove
from P M (Daughter of Client) published on 30 May 2025

Submitted via Website • Report

Overall Experience

I contacted Bluebird Care for help with my mother who has dementia.
There have been continuous miscommunications and constant changes to schedules, times and carers. It is extremely disappointing and upsetting as so many promises were made regarding what help could be given. In my opinion, Bluebird

Care are struggling with their administration, they seem unable to send or reply to emails. There is clearly a management issue. In the end , two carers visited my mother. One was very good , the other was not a good fit. The whole approach from start to finish has felt like a scam. From signing direct debit immediately at the first meeting to being told that emails and letters had been sent (however not received by me). I have now found a new agency who are much more efficient with less extortionate rates. Bluebird is a big agency but the Brighton branch is not being run well at all. It's sad to see this sector struggling as this vital support is needed by so many.

Reply from Amanda Brown, Care manager at Bluebird Care Lewes District, Brighton & Hove

Thank you for taking the time to share your feedback We are sorry to hear that your experience did not meet your expectations, and we sincerely appreciate you bringing these important points to our attention. Please be reassured that we take all feedback seriously as it helps us identify areas where we can improve and ensure we are providing the highest standard of care. We are committed to continuous improvement and ensuring all our customers and their families feel supported, respected, and confident in the care we provide.

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Review of
Bluebird Care Eastbourne & Wealden
from Paul K (Son of Client) published on 24 April 2025

Submitted via Website • Report

Overall Experience

Bluebird Care Agency looked after the care needs of my mother for a few months and I am very impressed with every aspect of their service. They're extremely reliable in terms of ensuring a carer visits at the time stated, and the carers are very professional and friendly. The feedback on the care

provided to my mother is excellent, keeping me up to date when certain drugs or other care needs were required. The agency also contacted GPs and other services when required, and made sure all care needs were in place. The pricing is very reasonable and billing was accurate. Overall, I have no hesitation in thoroughly recommending Bluebird.

Reply from Nicola Field, Home Manager at Bluebird Care Eastbourne & Wealden

Hello Paul K (son Of Client), you really made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Thank you for the amazing review Bluebird Care Eastbourne & Wealden.

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Review of
Bluebird Care Rother & Hastings
from C M (Client) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

Punctual, welcoming, cheerful and always willing to work as required. Whether it's cleaning, polishing, hoovering and even cooking they are on to it. We are very pleased and would highly recommend them.

Reply from Nicola Field, Home Manager at Bluebird Care Rother & Hastings

thanks for your great review! If there is anything else we can do for you, please don't hesitate to let us know 01797 225797.

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Review of
Bluebird Care Lewes District, Brighton & Hove
from E C (Daughter of Client) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

Bluebird Care assisted my Mum in her last days. She was kept clean and comfortable daily. Although the carers attended to her four times a day, they were always friendly, kind and courteous to the family at a very difficult time. Thoughtless actions during one visit did result in extra work for the

family, but overall the carers were helpful and allowed us to have quality time with Mum.

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Review of
Bluebird Care Eastbourne & Wealden
from Lee P (Daughter of Client) published on 7 February 2025

Submitted via Website • Report

Overall Experience

Bluebird Care provided our mother with home care for several years and their team was always consistently professional, flexible and friendly. They adapted their service to meet her needs at every step and the carers and the office personnel were such a wonderful support not only to my mother but to

the family as we navigated our mother's journey.
I truly cannot praise the Bluebird team enough, both in the field and the office, for all they did and would recommend them wholeheartedly to care for a loved one at home.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it has been our pleasure to be able to support your mother for the last few years.

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Review of
Bluebird Care Rother & Hastings
from Chris M (Client) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience

Bluebird carers were excellent caring for my wife with a rare dementia PCA.
They provided whatever care I needed from 1 hours to 2 carers twice a day and overnight respite.

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Review of
Bluebird Care Lewes District, Brighton & Hove
from Lynne I (Client) published on 26 November 2024

Submitted via Postal Card • Report

Overall Experience

I was looked after very well by Bluebird Care. They tailored their support to my individual needs. They were helpful, kind and there for me when I was in a bad way. I would not have managed to do so well and recover so quickly without their support. I am grateful for all the lovely staff and management

who looked after me so well, made me laugh at times and listened to me and went beyond their call of duty sometimes.

Reply from Karan Kumar, Director at Bluebird Care Lewes District, Brighton & Hove

I am so pleased we have supported you effectively enough to enable you to manage independently. Thank you for your kind words.

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Review of
Bluebird Care Eastbourne & Wealden
from Ian T (Son of Client) published on 8 November 2024

Submitted via Website • Report

Overall Experience

We are extremely appreciative of the excellent care given to Dad by Bluebird Care. The showering and help with morning and evening dressing have been an enormous support, helping him to retain his independence. Dad looks forward to the visits and the cheerfulness shown by the carers.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review Ian, it is a pleasure to provide this service for your dad.

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Review of
Bluebird Care Eastbourne & Wealden
from C D (Son of Client) published on 31 October 2024

Submitted via Website • Report

Overall Experience

Used Bluebirds Care Eastbourne & Wealden for my elderly mother, four visits a week including showers, lunches and all forms of care. Never had any issues - they have come in with a key and dealt with Mum in a friendly, kind but professional manner, including the daily 'sing-song' as she moved further

into dementia. Sadly, my mother is in full-time care now as her dementia worsened and we will miss the visits from the staff at Bluebird who became part of the family.
Back office staff have been superb with invoices and timetables, the whole business is organised and professional.
Thank you all - highly recommended and brilliant.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it has been a pleasure to provide the care and support to your mother over the years, she will be missed and we wish you all the very best for the future.

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Review of
Bluebird Care Lewes District, Brighton & Hove
from J W (Client) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

Overall, I am happy with the girls. They are very hard working and helpful however I do think it is very expensive per hour.
I do not like the 48 hours notice for cancelling, it's too long, 24 hours should be long enough.
I am hoping that, if the timing of my visit changes from what is written down

on my visit schedule the staff or management will phone me to let me know.

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Review of
Bluebird Care Lewes District, Brighton & Hove
from H G (Client) assisted by family/friend published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

All the carers have been good, friendly yet professional. My only comment is, there have been many carers and each time we get a new one I have to show them what to do.
Please could we now stick with the present carers and not have anyone else new.
The extra fee at weekends means we can't afford

it then.

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Home Care Providers Owned by Bluebird Care in East Sussex

Bluebird Care Locations in East Sussex (4)

Bluebird Care Reviews in East Sussex (127)

Bluebird Care Eastbourne & Wealden

Bluebird Care Brighton & Hove

Bluebird Care Rother & Hastings

Bluebird Care Eastbourne & Wealden

Bluebird Care Rother & Hastings

Bluebird Care Rother & Hastings

Bluebird Care Rother & Hastings

Bluebird Care Lewes District, Brighton & Hove

Bluebird Care Rother & Hastings

Bluebird Care Lewes District, Brighton & Hove

Bluebird Care Eastbourne & Wealden

Bluebird Care Rother & Hastings

Bluebird Care Lewes District, Brighton & Hove

Bluebird Care Eastbourne & Wealden

Bluebird Care Rother & Hastings

Bluebird Care Lewes District, Brighton & Hove

Bluebird Care Eastbourne & Wealden

Bluebird Care Eastbourne & Wealden

Bluebird Care Lewes District, Brighton & Hove

Bluebird Care Lewes District, Brighton & Hove

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