Home Care Providers Owned by Bluebird Care in Tyne & Wear

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you so much for your lovely feedback. We're really pleased to hear that your mother feels comfortable and well cared for during her visits. We truly value your trust and will continue doing our best to support your Mam with compassion and consistency.

Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that your mother is happy and comfortable with the care she's receiving-it truly means a lot to us.Our team takes great pride in providing compassionate, person-centered care, and it's wonderful to know that the carers supporting your mother have made such a positive impression. We'll be sure to pass along your kind words to them.We're also pleased to hear that you've found our communication clear and supportive. Open, honest dialogue is something we strive for, and it's great to know it's making a difference.Thank you again for taking the time to share your experience-it's a real encouragement to the whole Bluebird Care team.Warm regards,The Bluebird Care Team

Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside

Hi, thank you very much for the kind review. We will be sure to pass on your comments to the care delivery team!

Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Dear Diane, We are incredibly touched to read your review. It was an honour to provide live-in care for your dad and to help him remain in the comfort and familiarity of his own home.Knowing that he was happy and content, and that our carers were able to meet his needs to the highest standard, means a great deal to our team. We truly believe in supporting individuals with dignity and respect, and we're so glad we could provide that for your dad and your family.Thank you again for your kind words.Kind regards, The Bluebird Care Team

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Our team is committed to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference to you. We always try and provide our customers with additional care and support visits, even at short notice.

Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for your positive feedback on the care provided to your mother by Bluebird Care. We are delighted our support enabled her to remain at home.We appreciate you highlighting the compassion and understanding of our care assistants and your trust in their work. It's wonderful to hear she formed friendships with them. We are also glad our office staff were helpful with care adjustments.Your feedback is valued and will be shared with the team.Sincerely,The Bluebird Care Team

Reply from Katheryn Haswell, Director at Bluebird Care Gateshead

Thank you so much for leaving us a wonderful review. We are delighted to hear that you and your mum are happy with our service.

Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Dear valued customer, thank you so much for your kind and thoughtful feedback. We are truly grateful for the trust you placed in us to care for your husband during such a challenging time. It's heartening to hear that the continuity of care provided by our staff helped ensure your husband received the attention and support he needed. We always aim to treat every individual with the utmost respect and dignity and we are so glad that you felt this was reflected in his care. We're also pleased to know that our administrators were able to assist with adjusting the visit times as needed and that you felt supported throughout. Your feedback is incredibly valuable to us and we are grateful for the opportunity to have been part of your journey.

Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside

Thank you so much for your kind words! We're delighted to hear that your dad's carers have built such a strong relationship with him and are supporting his independence. It's wonderful to know that they are attentive to his care plan and are providing the compassionate, positive care he deserves. I will be sure to pass along your thanks to the team!

Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Thank you for taking the time to write such a kind and honest review. We really appreciate the feedback from our customers and their families. Improving people's lives at home is our goal and I'm thrilled to read that we have achieved this.