Home Care Providers Owned by Bluebird Care in Tyne & Wear
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Tyne & Wear for Bluebird Care are showing below.
View the details of all 177 locations (with 6319 reviews) owned by Bluebird Care
Bluebird Care Locations in Tyne & Wear (3)
Bluebird Care Gateshead
9.9
53 reviews
Ground Floor, 1 Boston House, Fifth Avenue Business Park, Gateshead NE11 0HF
"The ladies are very helpful, kind and respectful. They have aided my recovery very much. Nothing is too much trouble.…" Read all 53 reviews
Bluebird Care Gateshead is passionate about keeping their customers safe, secure and happy in their own homes. With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs.… Read more about Bluebird Care Gateshead
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
9.8
103 reviews
Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU
"Always provided an excellent service.always in the time requested. Staff were polite and respectful. Telephone enquiries were always dealt…" Read all 103 reviews
Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care. Bluebird… Read more about Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £33.75 / hour
- Live-in Care from £1,600 / week
Bluebird Care Newcastle & South Tyneside
9.6
73 reviews
Unit 5, Woodstock Way, The Bulrushes, Boldon Business Park, Boldon Colliery NE35 9PF
"Very satisfied, all carers are thoroughly professional. Liaison between Mam and carers is very good, liaison with managers is first…" Read all 73 reviews
At Bluebird Care Newcastle and South Tyneside, they believe that care matters and they are committed to providing the highest quality, premium home care so that their customers can remain in their own homes. Bluebird Care Newcastle and South Tyneside… Read more about Bluebird Care Newcastle & South Tyneside
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
Bluebird Care Reviews in Tyne & Wear (229)
9.4
Bluebird Care has a Group Review Score of 9.4 (9.426) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.
Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from Brian R (Son of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always provided an excellent service.always in the time requested. Staff were polite and respectful. Telephone enquiries were always dealt with promptly. Overall had a great experience with this provider.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from E R (Wife of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The needs and safety of the client are always paramount.
Staff are helpful, supportive and show a lot of kindness and caring towards client
Also, advice and reassurance is always available.
Staff are helpful, supportive and show a lot of kindness and caring towards client
Also, advice and reassurance is always available.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from Richard S (Next of Kin) published on 30 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This review relates to the total time that we used the services of Bluebird which is about 2 years. Its people that make the difference and its fair to say that all the carers that looked after my cousin were a cut above.
The communication was excellent and their ability to assess accurately a change
The communication was excellent and their ability to assess accurately a change
in condition and respond accordingly in professional and competent manor demonstrating a high standard of personalised care was first class.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from F S (Wife of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our carers have always arrived at the appointed times and have invariably been cheerful on arrival. Although we have had several different pairs of carers, they have all worked well together and have quickly got to grips with what is required.
They are enthusiastic and encouraging, helping my husband
They are enthusiastic and encouraging, helping my husband
to tackle some tasks himself and making both of us feel more positive about our situation.
We have found all the carers to be friendly and focused on using their time with us to the full.
We have found all the carers to be friendly and focused on using their time with us to the full.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care Newcastle & South Tyneside
from Paul A (Son of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very satisfied, all carers are thoroughly professional. Liaison between Mam and carers is very good, liaison with managers is first class.
Grateful for the continued support.
Grateful for the continued support.
Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside
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Review of
Bluebird Care Newcastle & South Tyneside
from D P (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall, I am completely satisfied with the care my mother receives. My mother feels very comfortable when her carers call which is very reassuring due to her having alzeimers. I am kept regularly informed of care duties undertaken and feel that the app gives me peace of mind with how Mam has been when
the carers visit
Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside
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Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from R W (Son of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I engaged Bluebird Care to help my mother remain in her home. My mother is very happy and really likes all the ladies who have been supporting her in her home. The carers I have met are genuinely nice, empathetic and engaging people. I would just like thank them for their support in caring for my mother.
Can I also say the dialogue and communication with the team is excellent.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care Newcastle & South Tyneside
from S H (Daughter of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found all the carers at Bluebird uniformly kind, capable + sympathetic. Apart from looking after my mother really well + tailoring their approach to suit her individual needs, they are so friendly! They chat/joke with mum all the time they are helping her + even play her favourite music if she
is agitated. They seem concerned with how I'm doing as well! If I have to ring the office, the staff are efficient/courteous + go the extra mile to sort issues.
Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South Tyneside
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Review of
Bluebird Care Gateshead
from E T (Client) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Bluebird Care have given me excellent care. Carers are reliable carers, friendly, polite and I couldn't do without them.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead
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Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from Diane S (Daughter of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Bluebird Care Sunderland provided Live in Care for my Dad as an alternative to a Care Home. I was extremely happy with the care provided, knowing that my Dad was looked after to the highest standard, with carers who knew him and his needs so well and where he was happy and content. Bluebird allowed
my Dad to stay in the comfort of his own home with dignity until the end, which we couldn't be more thankful for.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care Gateshead
from Mary H (Client) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The ladies are very helpful, kind and respectful. They have aided my recovery very much. Nothing is too much trouble.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead
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Review of
Bluebird Care Gateshead
from Lorraine C (Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would rate this supplier of care as excellent. As even when there was confusion over when they thought that my husband cancelled my lunchtime visit, they looked on their rota and replaced it within 90 minutes. The girls are very well-trained and seem to know how to handle every situation and they
are all so friendly.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead
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Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from S R (Son of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding care for my mother which enabled her to remain in her own home rather than a residential care home. Care assistants were always compassionate and understanding. I had full trust in what they were doing and that they were giving my mother the care needed. My mother built up good friendships
with the care team. Office staff all so helpful and requests for changes in care provision were always sorted.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care Gateshead
from Dawn P (Daughter of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent support services - friendly, professional and understanding of clients needs.
Executes tasks with maximum care and efficiency and keeps the client informed
Takes time to understand task and assists whenever possible
Executes tasks with maximum care and efficiency and keeps the client informed
Takes time to understand task and assists whenever possible
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead
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Review of
Bluebird Care Gateshead
from C H (Cousin of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Bluebird have been coming to my cousin for several years now. Excellent carers who know my cousin's needs and meet them. Polite, gentle and caring & they treat my cousin with dignity and respect.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead
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Review of
Bluebird Care Gateshead
from Susan B (Daughter of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very happy with the service provided by the carers who my mum likes very much. They carry out the tasks we need them to do as well as spending time with mum. Bluebird themselves are very helpful always try to provide cover at short notice if asked. Very nice and friendly on the phone and in person.
Could not be happier with the whole situation for mum and my family.
Reply from Katheryn Haswell, Director at Bluebird Care Gateshead
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Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from M F (Wife of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and advice to me. Despite his failing mental health, he was always treated with respect and dignity to which I was immensely grateful. The administrators were always
helpful in adjusting the times of visits when necessary and ready to listen to me.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
from Amanda N (Daughter-in-law of Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Bluebird Care carers are a great team who work together to keep their clients happy, safe and well. They are caring for my mother-in-law who is bedbound on end of life and they all make her smile on every visit. Thank you team, you are wonderful, keep the good work up, fantastic.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
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Review of
Bluebird Care Newcastle & South Tyneside
from P R (Son of Client) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very professional, friendly care service. Treated my father with dignity and respect at all times. Always very thorough, flexible and organised. Provided a welcome presence for my father and our family. Would definitely recommend.
Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside
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Review of
Bluebird Care Newcastle & South Tyneside
from L R (Client) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff very good.
Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South Tyneside
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Awards / Recognitions (2)
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