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Home Care Providers Owned by Bluebird Care in Tyne & Wear

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9.3 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Bluebird Care in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Bluebird Care are showing below.

View the details of all 178 locations (with 6602 reviews) owned by Bluebird Care

Bluebird Care Locations in Tyne & Wear (3)

3 Home Care Providers owned by Bluebird Care in Tyne & Wear
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Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU 
Top 20 homecare award certificate
9.9 106 reviews
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham, Newcastle upon Tyne, Tyne & Wear
Top 20 homecare award certificate
"We recently switched to Bluebird and the difference has been remarkable. The team are incredibly caring, friendly and consistently…"   Read all 106 reviews
  • Visiting Care from £33.75 / hour
  • Live-in Care from £1,600 / week

Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Bluebird Care Gateshead
Ground Floor, 1 Boston House, Fifth Avenue Business Park, Gateshead NE11 0HF 
Top 20 homecare award certificate
9.7 54 reviews
Bluebird Care Gateshead, Gateshead, Tyne & Wear
Top 20 homecare award certificate
"I have been impressed by the consistent quality of the visiting carers and head office staff. They are friendly, loving and professional.…"   Read all 54 reviews
  • Visiting Care from £39.10 / hour
  • Live-in Care from £1,500 / week

Bluebird Care Gateshead is passionate about keeping their customers safe, secure and happy in their own homes. With kindness and compassion, their highly trained and trusted team deliver bespoke ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Bluebird Care Newcastle & South Tyneside
Unit 5, Woodstock Way, The Bulrushes, Boldon Business Park, Boldon Colliery NE35 9PF 
9.7 76 reviews
Bluebird Care Newcastle & South Tyneside, Boldon Colliery, Tyne & Wear
"Speaking on behalf of my family we were really pleased to have taken bluebird care to tend to our elderly dad. Every carer was very…"   Read all 76 reviews

At Bluebird Care Newcastle and South Tyneside, they believe that care matters and they are committed to providing the highest quality, premium home care so that their customers can remain in their ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia

Bluebird Care Reviews in Tyne & Wear (236)

9.3

Bluebird Care has a Group Review Score of 9.3 (9.317) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bluebird Care must have a Review Score.

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Review of

Bluebird Care Newcastle & South Tyneside

from Brenda C (Daughter of Client) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Speaking on behalf of my family we were really pleased to have taken bluebird care to tend to our elderly dad. Every carer was very professional caring and looked after dad. He enjoyed their visits and they always greeted him with a "Hello". The good thing about this company every visit was documented
with feedback and communication, which meant we all had peace of mind and dad was settled. We would highly recommend this company. The manager and her team were all amazing
Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South TynesideHi Brenda,
Thank you for taking the time to give us such a positive review. I will be sure to pass this on to the team involved.
Kind regards,
Joe
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Review of

Bluebird Care Gateshead

from Martin A (Son of Client) published on 30 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed by the consistent quality of the visiting carers and head office staff. They are friendly, loving and professional. The reporting app is very useful in keeping up to date. Bluebird are very responsive to the various changes which are typical of domiciliary care.
Reply from Katheryn Haswell, Director at Bluebird Care GatesheadThank you so much for your kind words. Our aim is to provide the best quality care possible and we are delighted to hear that we are achieving that.
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Review of

Bluebird Care Newcastle & South Tyneside

from Carole L (Daughter of Client) published on 26 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird provided exceptional care and support for my 95 year old dad, the staff were amazing, always treated him with dignity, respect and compassion. The management team were always very professional. He always looked forward to his visits, they always cheered him up. We are so grateful for their
kindness and expertise shown to dad, they really went above and beyond, highly recommend.
Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South TynesideThank you Carole, for such a positive review. I will be sure to pass this on to the Management team and the care staff involved in your Dads care.

Kind regards,
Joe
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Review of

Bluebird Care Gateshead

from Frances C (Mother of Client) published on 19 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird carers are very good with my son they do a fantastic job he is always happy to see them & they are happy to see him no complaints what so ever I hope he will be able to be looked after for a long time with Bluebird
Reply from Katheryn Haswell, Director at Bluebird Care GatesheadAs a long-standing customer of Bluebird Care Gateshead, we are delighted to hear that you continue to be happy with our service. Thank you for leaving us a five-star review!
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Review of

Bluebird Care Newcastle & South Tyneside

from L R (Daughter of Client) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All in all both friendly, professional and speedy, from the initial call, the assessment and the care worker who helps my Mum. It's good to find someone good and trust worthy. Not much more I can say, thanks a million
Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South TynesideThank you for your kind review.
We will make sure to pass this on to the team!
Kind regards,
Joe
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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from J L (Daughter of Client) published on 20 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently switched to Bluebird and the difference has been remarkable. The team are incredibly caring, friendly and consistently professional. They made what could have been a difficult change feel smooth and reassuring and the transition from our previous provider was handled with great care and
sensitivity. It is clear that the carers genuinely care about the people they support and this has made a very positive difference to our family. We are extremely grateful for the support Bluebird provides and would not hesitate to recommend them.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you so much for your wonderful feedback and for choosing Bluebird Care. We are delighted to hear that your experience with our team has been so positive and that the transition to our service felt smooth and reassuring.
Providing compassionate, professional care and supporting families through every step of their journey is at the heart of what we do, so your kind words truly mean a great deal to us. We will be sure to share your comments with our team, who will be encouraged to know they have made such a meaningful difference.
Thank you again for your trust, recommendation, and support - we are very grateful to be part of your care journey.
Warm regards,
The Bluebird Care Team
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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from M W (Son of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention that my mother received from Bluebird was always good over a period of several years. In due course, the main carer really became more of a friend to my mother than a carer. Further, whenever I phoned the office, I always managed quickly to get through to one of the managers;
they were always on top of things and I felt that I was in good hands.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you so much for these lovely words about the care your mother received from us over the years.
It's wonderful to hear that her main carer developed such a special bond with her - those genuine friendships that grow over time are at the heart of what we hope to achieve. Knowing that your mother had that companionship and familiarity means a great deal to us.
We're also really pleased that you always found our management team accessible and responsive when you needed them. Being there to support families as well as our clients is so important, and it's reassuring to know you felt confident and well-looked-after throughout.
Thank you for trusting us with your mother's care for so long.
Your feedback is a testament to the commitment of our entire team, and we're truly grateful for your kind recognition.
With warm regards,
The Bluebird Care Team
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  • Treated with Dignity
  • Value for Money
Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Alan G (Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my wife - who is also my primary carer - had a seriou8s accident and was suddenly unable to support me, we found ourselves in an extremely difficult and uncertain situation. Bluebird stepped in at a moment when we needed reliable, compassionate help and they exceeded every expectation.The management
team were outstanding from the very first phone call: organised, reassuring and quick to put an effective plan in place. Their communication was clear and thoughtful throughout and it was obvious that they take great pride in delivering a high standard of care.
The staff they provided were exceptional. Every carer was cheerful, punctual and genuinely willing to help with whatever was needed. They prepared our breakfasts and lunches, handled household tasks such as loading the dishwasher and managing the washing machine and their kindness and reliability made an enormous difference at a difficult time for us -- we would not hesitate to recommend Bluebird to anyone in need.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you so much for taking the time to share this with us. Reading about what you and your wife were going through makes us deeply grateful that we could be there when you needed us most.
Your kind words mean the world to our entire team - from our management staff who worked to get support in place quickly, to each of the carers who had the privilege of helping you during such a challenging time. We'll make sure they all see your feedback, as it will truly make their day.
It's clear from your message that our team gave you the care and reliability you deserved, and we're honoured to have earned your trust during such an uncertain period. Knowing that our carers' cheerfulness and willingness to help made a real difference to you both is exactly why we do what we do. Thank you for recommending Bluebird - your confidence in us is the highest compliment we could receive.
The Bluebird Care Team
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Brian R (Son of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always provided an excellent service.always in the time requested. Staff were polite and respectful. Telephone enquiries were always dealt with promptly. Overall had a great experience with this provider.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you had such a positive experience with Bluebird Care.
It's fantastic to know that our team consistently arrived on time and provided you with the excellent, respectful service you deserve. We take great pride in ensuring our staff are not only highly trained but also compassionate and professional in their approach to care.
We're also pleased that our office team was able to assist you promptly with your telephone enquiries - clear communication is so important to us, and we're glad this came through in your experience.
Your kind words mean a great deal to our entire team and truly make a difference. Thank you for trusting us with your care needs, and please don't hesitate to reach out if there's anything more we can do for you.
Warm regards,
The Bluebird Care Team
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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from E R (Wife of Client) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The needs and safety of the client are always paramount.
Staff are helpful, supportive and show a lot of kindness and caring towards client
Also, advice and reassurance is always available.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you so much for taking the time to share your kind words. We're delighted to hear that our team has been providing the supportive and compassionate care your loved one deserves.
At Bluebird Care, putting our clients' needs and safety first is at the heart of everything we do, so it's wonderful to know this comes through in the care you've experienced. Our amazing team truly care about making a positive difference, and your recognition of their kindness and dedication means the world to them.
We're also pleased that you've felt well-supported with advice and reassurance whenever you've needed it. Keeping families informed and confident in the care being provided is just as important to us as the care itself.
Thank you again for your trust in Bluebird Care.
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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Richard S (Next of Kin) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review relates to the total time that we used the services of Bluebird which is about 2 years. Its people that make the difference and its fair to say that all the carers that looked after my cousin were a cut above.
The communication was excellent and their ability to assess accurately a change
in condition and respond accordingly in professional and competent manor demonstrating a high standard of personalised care was first class.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you so much for this wonderful review and for trusting Bluebird Care with your cousin's care over the past two years.
We're incredibly proud to hear that our carers made such a positive difference. You're absolutely right - it's our people who truly set us apart, and knowing that every carer who supported your cousin demonstrated that high standard means everything.
We're particularly pleased that the communication was excellent and that our team showed such professionalism in assessing and responding to changes in your cousin's condition. Providing that level of personalised, attentive care is at the heart of what we do.
Your kind words will be shared with all the carers and staff who were involved in your cousin's care. Feedback like this is incredibly meaningful and reminds us of the real impact of their dedication and compassion.
Thank you again for taking the time to share your experience with Bluebird Care.
With warm regards,
The Bluebird Care Team
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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from F S (Wife of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carers have always arrived at the appointed times and have invariably been cheerful on arrival. Although we have had several different pairs of carers, they have all worked well together and have quickly got to grips with what is required.
They are enthusiastic and encouraging, helping my husband
to tackle some tasks himself and making both of us feel more positive about our situation.
We have found all the carers to be friendly and focused on using their time with us to the full.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you so much for taking the time to share such wonderful feedback about our care team. It's truly heartening to hear that our carers have been punctual, cheerful, and work so well together.
We're particularly pleased that they've helped create such a positive atmosphere and have encouraged your husband's independence - that's exactly the supportive, person-centered approach we strive for at Bluebird Care. Knowing that you both feel more positive about your situation means a great deal to us.
Your kind words will be shared with all the carers who have supported you. Feedback like yours reminds us why we do what we do, and it will truly make their day.
Thank you again for your trust in Bluebird Care. Please don't hesitate to let us know if there's ever anything more we can do to support you both.
With warm regards,
The Bluebird Care Team
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Review of

Bluebird Care Newcastle & South Tyneside

from Paul A (Son of Client) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied, all carers are thoroughly professional. Liaison between Mam and carers is very good, liaison with managers is first class.
Grateful for the continued support.
Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South TynesideThank you so much for your kind words. We're delighted to hear you are happy with the care, communication, and ongoing support. Your feedback means a lot to our team.
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Review of

Bluebird Care Newcastle & South Tyneside

from D P (Daughter of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, I am completely satisfied with the care my mother receives. My mother feels very comfortable when her carers call which is very reassuring due to her having alzeimers. I am kept regularly informed of care duties undertaken and feel that the app gives me peace of mind with how Mam has been when
the carers visit
Reply from Erin Kilford, Marketing at Bluebird Care Newcastle & South TynesideThank you so much for your lovely feedback. We're really pleased to hear that your mother feels comfortable and well cared for during her visits. We truly value your trust and will continue doing our best to support your Mam with compassion and consistency.
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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from R W (Son of Client) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I engaged Bluebird Care to help my mother remain in her home. My mother is very happy and really likes all the ladies who have been supporting her in her home. The carers I have met are genuinely nice, empathetic and engaging people. I would just like thank them for their support in caring for my mother.
Can I also say the dialogue and communication with the team is excellent.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that your mother is happy and comfortable with the care she's receiving-it truly means a lot to us.Our team takes great pride in providing compassionate, person-centered care, and it's wonderful to know that the carers supporting your mother have made such a positive impression. We'll be sure to pass along your kind words to them.We're also pleased to hear that you've found our communication clear and supportive. Open, honest dialogue is something we strive for, and it's great to know it's making a difference.Thank you again for taking the time to share your experience-it's a real encouragement to the whole Bluebird Care team.Warm regards,The Bluebird Care Team
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Review of

Bluebird Care Newcastle & South Tyneside

from S H (Daughter of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers at Bluebird uniformly kind, capable + sympathetic. Apart from looking after my mother really well + tailoring their approach to suit her individual needs, they are so friendly! They chat/joke with mum all the time they are helping her + even play her favourite music if she
is agitated. They seem concerned with how I'm doing as well! If I have to ring the office, the staff are efficient/courteous + go the extra mile to sort issues.
Reply from Joe McKenzie, Marketing at Bluebird Care Newcastle & South TynesideHi, thank you very much for the kind review. We will be sure to pass on your comments to the care delivery team!
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Review of

Bluebird Care Gateshead

from E T (Client) published on 26 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird Care have given me excellent care. Carers are reliable carers, friendly, polite and I couldn't do without them.
Reply from Katheryn Haswell, Director at Bluebird Care GatesheadThank you for leaving us a lovely review. It's always our goal to provide respectful, reliable, and compassionate support to every customer and we are delighted to hear that we are achieving that.
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Review of

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

from Diane S (Daughter of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Sunderland provided Live in Care for my Dad as an alternative to a Care Home. I was extremely happy with the care provided, knowing that my Dad was looked after to the highest standard, with carers who knew him and his needs so well and where he was happy and content. Bluebird allowed
my Dad to stay in the comfort of his own home with dignity until the end, which we couldn't be more thankful for.
Reply from Kate McLellan, Marketing Manager at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamDear Diane, We are incredibly touched to read your review. It was an honour to provide live-in care for your dad and to help him remain in the comfort and familiarity of his own home.Knowing that he was happy and content, and that our carers were able to meet his needs to the highest standard, means a great deal to our team. We truly believe in supporting individuals with dignity and respect, and we're so glad we could provide that for your dad and your family.Thank you again for your kind words.Kind regards, The Bluebird Care Team
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Review of

Bluebird Care Gateshead

from Mary H (Client) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies are very helpful, kind and respectful. They have aided my recovery very much. Nothing is too much trouble.
Reply from Katheryn Haswell, Director at Bluebird Care GatesheadThank you for leaving us such a fabulous review Mary. We're incredibly grateful for your feedback and are pleased to hear that you've had a positive experience with our care team.
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  • Value for Money
Review of

Bluebird Care Gateshead

from Lorraine C (Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would rate this supplier of care as excellent. As even when there was confusion over when they thought that my husband cancelled my lunchtime visit, they looked on their rota and replaced it within 90 minutes. The girls are very well-trained and seem to know how to handle every situation and they
are all so friendly.
Reply from Katheryn Haswell, Director at Bluebird Care GatesheadOur team is committed to providing compassionate, high-quality care, and it means a lot to know that our efforts are making a difference to you. We always try and provide our customers with additional care and support visits, even at short notice.
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Awards / Recognitions (2)

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