Home Care Providers Owned by Bluebird Care in Somerset

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you so much for your kind words and thoughtful feedback. We're truly honoured that you chose Bluebird Care to support your dad at home, and we're delighted to hear that you've had such a positive experience with our team.We understand how important it is to feel confident in the care being provided, especially after a difficult experience elsewhere and we're so pleased that our care professionals have helped restore that trust. It's wonderful to know that their professionalism, compassion, and dedication have made a real difference.We're also glad to hear that our app-based system has helped make the process smooth and transparent. We believe that combining technology with genuine human care is key to delivering the high standards our customers deserve.Thank you again for sharing your journey. It means a lot to us, and we'll be sure to pass your kind words on to the team.Warm regards,Jenny

Reply from Thomas Stoneman, Business Development at Bluebird Care Taunton & Mid Devon

Hi F, thank you so much for your kind review! We are delighted that Bluebird D2A carers were able to support both you and your wife and raise your spirits during a challenging time.

Reply from Thomas Stoneman, Business Development at Bluebird Care Taunton & Mid Devon

Hi Caitlin, thank you so much for taking the time to leave Bluebird such a kind review. We are delighted that our Discharge 2 Assess Enablers were able to fully support your nan to be able to live back at home!

Reply from Thomas Stoneman, Operations Manager at Bluebird Care Taunton & Mid Devon

We take all feedback seriously and are committed to providing the highest level of care and support to our customers. As Care Experts, our role is always to provide compassionate and professional care, and we must clarify that our actions were taken solely in the best interests of the vulnerable individual involved, prioritising their safety and wellbeing first and foremost, and in response to their request for help.We are not able to discuss individual specifics on a public forum such as this website as it would break customer confidentiality. Normally we encourage the reviewer to engage with us directly to resolve any issues. Unfortunately, in this instance this has led to harassment from the reviewer, which we have sadly had to report to the police.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

It's wonderful to hear that the help you've received has been so beneficial during this time. It sounds like the care team has been incredibly supportive and approachable, making it easier for you to ask for assistance without feeling uncomfortable. It's also great to know that the management has been easy to deal with. Overall, it seems like you've had a very positive experience, which is fantastic!

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you so much for sharing your experience. It means a lot to hear that our team was able to provide the care and support your wife needed during such a challenging time. We understand how difficult it can be to manage advanced dementia/Alzheimer's and we're glad we could help ease the pressure for you. Your kind words about our staff's care, patience and dignity as well as their punctuality and friendliness are truly appreciated. We'll make sure to pass on your compliments to the entire team. Thank you again for your heartfelt feedback. We're here for you whenever you need us.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for leaving us a review. It's reassuring to know that your dad's support needs, concerns and queries were promptly supported and that you were kept in the loop throughout the process. Clear communication and swift action make all the difference which is something we are passionate about.

Reply from Jenny Atkins, Manager at Bluebird Care Mendip

Thank you for sharing your positive experience with Bluebird. It's wonderful to hear that the carers have provided consistent care and that the transitions between them have been smooth. We're also glad to know that your mum has been accepting of each new carer, which speaks volumes about the quality of care and the attention to her comfort. Your feedback is greatly appreciated and will be shared with the entire team. If there's anything more we can do to support you and your mum, please let us know.