Home Care Providers Owned by Bluebird Care in Surrey

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you for taking the time to write a review.Communication is so important when ongoing care is required, the family portal is a great way of keeping up to date on a loved ones well being and also allows us to highlight and discuss additional support if its required.We are so pleased to hear your mother has accepted and enjoys the carers visits, I know the team feel the same way.Thank you for your kind words.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

We are delighted that you are satisfied with our service and feel reassured that your husband is being cared for safely and compassionately while you are away. We understand that care needs can vary with each customer's circumstances, and we believe that offering flexible and prompt additional assistance is essential. Thank you so much for taking the time to express your positive thoughts and sending in a review.

Reply from Lloyd Clarke, Owner at Bluebird Care (Guildford, Godalming and Surrey Health)

Thank you for such a lovely review, its wonderful to hear such positive comments about our care team and its always heart warming to know that our customers look forward to our visits. Thank you also for mentioning the office staff, it really is a team effort that allows us to offer the premium care that our customers deserve.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your heartfelt and thoughtful review. We are truly touched by your kind words and deeply grateful for the trust you've placed in us. It means the world to hear that one of our team members has made such a profound impact through her compassion, dedication, and the genuine care she shows every day. We're equally proud of our entire care team and office staff, whose professionalism and responsiveness reflect our shared commitment to delivering the highest standard of care. Thank you again for your trust and encouragement-it inspires us to continue providing care that not only meets needs but also nurtures dignity, comfort, and peace of mind.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you, it is so lovely to know we bring this kind of peace of mind for our customers and their families. Whether it's those times you are away or the day-to-day knowing your loved one is safe. It is our pleasure. Grateful for your review.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind and thoughtful words. We are truly grateful for your feedback and are delighted to hear that your sister feels so well supported and cared for by our team at Bluebird. It means a great deal to us to know that we've been able to provide both her-and you-with confidence and peace of mind. We'll be sure to pass your lovely comments on to the team, who will be thrilled to know their efforts are appreciated. Thank you again, have a lovely rest of your day!

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you've had such a positive experience with Bluebird Care. Supporting your sister from a distance is no small task, and we're so glad the App has been helpful in keeping you connected and reassured about her care. Our team takes great pride in providing compassionate, reliable support, and your recognition means a great deal to us all. We look forward to continuing to care for your sister with the same dedication in the years to come.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind and thoughtful words. We're truly touched to hear how happy you and your sister have been with our care over the past year. Supporting your sister and your family through both everyday routines and unexpected situations is exactly what we're here for, and it means a lot to know that our efforts have made a difference. We feel lucky to support your sister, and we're delighted that she sees our care experts not just as professionals, but as friends. Thank you so much again for taking this time to complete a review, have a wonderful day!

Reply from Debi OBrien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you for your kind words. We are always so happy when we are able to be support our customers and families with the level of care we are so proud to deliver. We appreciate the review.

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Reigate

Thank you for your kind words and for sharing your experience with our care team. We are delighted to hear that you are happy with the care and attention you receive. Your feedback is invaluable to us, and we appreciate you reaching out whenever there are any concerns-ensuring your comfort and well-being is our top priority. Thank you again for taking the time to complete this review, your feedback has been passed onto the Bluebird Care Reigate team. Have a lovely rest of your day!

Reply from Holly Starnes, Digital Marketing Lead at Bluebird Care Epsom, Kingston & Sutton

Thank you so much for your kind words and for taking the time to share your experience with Bluebird Care. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time. It means a great deal to us to hear that our team was able to provide the care and support your father needed with kindness and respect. We always strive to offer compassionate, person-centred care, and knowing that we could be there for you and your family when it mattered the most is deeply humbling. Thank you again for taking the time to complete a review, have a lovely day!

Reply from Holly Starnes, Digital Marketing Assistant at Bluebird Care Epsom, Kingston & Sutton

Thank you for taking the time to share your feedback. We appreciate your kind words about our care experts and are pleased to hear that many of them made a positive impact while looking after your father. We are sorry to hear about your concerns, we understand how important consistency is, and we apologise if we fell short in these areas. Our priority is to always provide the highest standard of care, and your feedback will help us address these issues internally. Thank you again for your feedback and for allowing us to care for your father!