Helping Hands Home Care in Cleveland & Teesside | 1 Home Care Provider

Review of
Helping Hands Home Care (Middlesbrough)
from Patricia S (Client) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

All my carers are lovely, friendly andf reliable. I always feel happy when they come, and help is always available when I have questions. Thank you.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Middlesbrough)Patricia,

Thank you for taking the time to provide us feedback.

We are delighted to hear that your carers have been friendly, reliable, and supportive, and that their visits bring you happiness. It is important to us that you feel comfortable and well assisted, and we are pleased that our team has been able to meet your expectations. We truly appreciate your kind words.
We will be sure to share your feedback with the team.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Middlesbrough)
from Nicola E (Daughter of Client) published on 7 January 2026 Submitted via Website • Report

Overall Experience

I have used Helping Hands local team for nearly a year as after my mum passed away and I was sole carer for my father as well as working full time, the team of Sue and Sam in the office are excellent and are always available to answer any questions I have or any additions or changes to dad's care plan.

The team that visit my dad are brilliant and understand his needs and it goes ves me peace of mind that he is being cared for with dignity when I'm not a available, they also assist to take him to his weekly appointments as well as some companionship whilst living on his own, I don't know where I would be without them. Yes it isn't cheap and we pay directly for the service but it is well worth the peace of mind..thank you to all of the team

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Middlesbrough)Nicola,

Thank you for taking the time to leave us a review, we really do appreciate it.
We are delighted to hear that Sue, Sam, and the local care team have provided the support and peace of mind you need. It is wonderful to know that our carers have been able to make a positive difference for your dad, offering both practical help and companionship. Your kind words mean a lot to us, and we will make sure the whole team sees your feedback. Thank you for trusting us to be part of your family's care journey.

Kindest regards
Katie

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Review of
Helping Hands Home Care (Middlesbrough)
from Nicky M (Daughter of Client) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My Dad had Helping Hands visiting care for 2 years then Live in care with support from visiting care for his final year. Throughout the local team were responsive to any query or problem and took trouble to sort things out thoroughly and effectively. I felt they worked well with me as the primary family

member but were also able to direct me when needed. The visiting carers were all excellent and most had been with the company for a long time. They had excellent rapport with Dad and treated him with respect and dignity. They never rushed him or made him feel a nuiscance.They were professional, called district nurses when needed, and worked well with the live-in carers. The live-in care worked better when transferred from the central to the local office. Sue is a fantastic team leader and manager, with a personal interest in her clients. She dealt with issues decisively and effectively. Dad died peacefully at home entirely thanks to HH Middlesbrough, and we will always be grateful.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Middlesbrough)Thank you for taking the time to leave us a review, we really do appreciate it.We are happy to hear through out your Dads journey with Helping Hands the local team worked well with yourself and were responsive to any query or problem, resolving these thoroughly and effectively. And it is great that the visiting care team had a good rapport with Dad and treated him with respect and dignity.It is also good to hear that when the Live in team merged with the local office this service improved as Sue is a fantastic leader who dealt with any issues decisively and had a personal interest in her clients. We will be sure to now pass on our kind feedback and gratitude to Sue and the team in Middlesbrough.Kindest regards and condolences Katie

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Review of
Helping Hands Home Care (Middlesbrough)
from R C (Client) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

Overall my experience has been very good and carers in most cases exceptional.

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Review of
Helping Hands Home Care (Middlesbrough)
from Eric M (Client) published on 16 April 2025 Submitted via Website • Report

Overall Experience

I have found the quality and performance of the carers very professional. The response when I contact the office is always prompt and my queries are dealt with in a satisfactory manner. The fees are on the high side but you get what you pay for.

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Review of
Helping Hands Home Care (Middlesbrough)
from Bev R (Daughter of Client) published on 11 April 2025 Submitted via Website • Report

Overall Experience

The carer from helping hands was visiting my mam to take her out. She smelt gas and alerted the gas board who turned up within the hour to discover a leak and isolated the gas. If it had not been for her, I dread to think what could have happened to mam. I cannot thank her enough for being vigilant,

acting immediately and potentially saving mams life. These carers are not just carers they are empathetic, understand the needs of those in need and in my eyes guardian angels looking after our loved ones. I live away in London and knowing these caring helping hands are looking after my mam is a great comfort to me. I cannot thank her enough and the rest of the team are truly amazing. Thank you thank you thank you from the bottom of my heart.

Reply from Samuel Roberts, Partnership Manager at Helping Hands Home Care (Middlesbrough)Good afternoon, Thank you so much for taking the time to leave such a heartfelt review. We are absolutely delighted to hear about the incredible care your mum received from our carer. It's truly humbling to know that her vigilance and quick actions helped prevent a potentially dangerous situation. Our team takes great pride in ensuring the safety and well-being of those we care for, and it's moments like these that highlight just how deeply our carers care for those they look after. We are so glad to hear that you feel reassured knowing your mum is in such good hands, even from afar. Your kind words mean the world to us, and we will be sure to pass them on to the carer involved, as well as the entire team. Thank you for trusting Helping Hands with your mum's care. We will continue to do our utmost to keep her safe and comfortable.

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Review of
Helping Hands Home Care (Middlesbrough)
from M B (Client) published on 10 March 2025 Submitted via Postal Card • Report

Overall Experience

I have only good things to say about the care I have. My carer seems to know what I need before I say anything. She just gets on with it. We have a very good relationship, she pushes me to do things, for my own good, when I don't feel like it. On the whole, I thank her for it. The only thing I could

complain about is getting the weekly invoice, it's a waste of paper.

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Review of
Helping Hands Home Care (Middlesbrough)
from Rachel S (Client) published on 15 March 2023 Submitted via Website • Report

Overall Experience

Excellent company, always go above and beyond, caring, pleasant staff. Excellent care.
Needs are always met at such high standards. Can't thank the staff enough for everything they do.
Certainly won't be disappointed.

Reply from Sue Lawn, Branch Care Manager at Helping Hands Home Care (Middlesbrough)Hi Rachel,
Thank you so much for leaving such a lovely review for us! I'm beyond pleased to hear how happy you are with our service and that our needs are always met at such high standards! We can't thank you enough for your kind feedback.
Best wishes.

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Home Care Provider Owned by Helping Hands Home Care in Cleveland & Teesside

Helping Hands Home Care Locations in Cleveland & Teesside (1)

Helping Hands Home Care Reviews in Cleveland & Teesside (8)

Helping Hands Home Care (Middlesbrough)

Helping Hands Home Care (Middlesbrough)

Helping Hands Home Care (Middlesbrough)

Helping Hands Home Care (Middlesbrough)

Helping Hands Home Care (Middlesbrough)

Helping Hands Home Care (Middlesbrough)

Helping Hands Home Care (Middlesbrough)

Helping Hands Home Care (Middlesbrough)

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