Home Care Providers Owned by Helping Hands Home Care in Durham

mobility problems. I was phoned immediately and asked to come, I live a few miles away. When I arrived one of the carers phoned the vet for me (it was Saturday afternoon) and made arrangements for me to take him to the surgery. Both carers offered unwavering support and comfort to us all. This traumatic event brought to the forefront the very special qualities these ladies have and made a very difficult time so much easier for us all. Thank you.

as required. Any issues that have been raised have been dealt with immediately and to our satisfaction. Thank you to all, including office staff.

to him.

In the few months since they began coming the carers have always arrived at the agreed time and have been kind and respectful to my dad. He suffers from advanced Parkinson's and does most things very slowly, but his carers always show patience and understanding. They give him his morning pills and breakfast; assist with his personal care, getting dressed and moving around the house; and they always leave him comfortable in his chair with a cuppa. We have both been delighted at the care he is receiving. Although Helping Hands may appear costly, our experience is that the professionalism, reliability and kindness of carers and office staff make them worth every penny. My dad and I would happily recommend them.

relationship with her, making it much easier for her to accept the increasing levels of assistance with washing, personal care, and other needs.

The management team is highly responsive, always quick to address any last-minute requirements, and they consistently keep me and my wife informed about anything we need to know.

We also appreciate their online portal, where we can access up-to-date visit notes and information. This has been invaluable since my wife, who is severely disabled, and I have had to organize all of her mum's care from the other end of the country.

We highly recommend Helping Hands for their professional, compassionate, and reliable care.

her upstairs to bed. The team that helps have become friends, more than just carers who come in, do what they have to do and leave. There is always time to have a short chat/laugh etc. And I feel that they also are looking out for me as well. I am always advised in advance on the 'odd' occasion that the carer is running late or has been changed. Their support has certainly taken a load off my shoulders as I just wouldn't be able to cope without them. Thanks to all at HH Darlington.

became a real mess with every surface covered, dishes piled up and rooms we can't get into because of junk everywhere! But...Helping Hands came to the rescue! They help with everything: cleaning, tidying, washing, dishes, company and even talking my husband through his own tasks. They do it all very well and with such compassion. The administrative team are actually superhumans with a gift for care. They treat us like beloved family and accommodate our wishes so quickly and kindly. I'm almost at the word limit so I'll finish by saying that: thanks to this wonderful team, we have a more happy and comfortable home and we even have hope for the future for the first time in a long while.

supporting with dressing/undressing, and sitting and chatting to give my mother important socialising time. The local coordinator has been very supportive to myself, I've always been notified of any concerns regarding my mother's health or wellbeing and she has always been accommodating in arranging extra care at very short notice. I really can't recommend the team enough and I'm very grateful for their ongoing support.

of us. Well done and we are very grateful.

care and have enabled us as a couple to find a way through.
The carer gives me peace of mind and does a range of very helpful domestic tasks, which eases my load greatly at the same time as being present for my husband’s safety.

she needs it. They are also great company for her and always leave her with a smile on her face. They provide a brilliant service. Very pleased with them.

good banter with our dad during their visits. The management team are excellent and has always been available when we have called. We live 100 miles away, so having peace of mind that he is being cared for has been essential.
I would like to thank all of the team at Helping Hands Home Care (Darlington) for their hard work and professionalism.

all the time.
Well done Helping Hands.
10/10 from me!

excellent and really friendly, fully recommended.

consistent in what they do and have a bit of banter with her.
We also have domestic work done every other week. Our mother is very particular about this being done! This is done to a very good standard.
We are pleased that we chose Helping Hands Home Care and know going forward if/when additional help is needed it will be handled as professionally and as well as we could wish.
Many thanks from us to all the team at Helping Hands Darlington.