Helping Hands Home Care in Suffolk | 2 Home Care Providers

Review of
Helping Hands Home Care (Ipswich)
from M G (Daughter of Client) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Dad & I are very pleased with Helping Hands.
The carers are thoughtful, kind and caring.
They work hard and use their initiative.
They have a good professional relationship with dad and I.
Dad enjoys their company.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ipswich)

Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to know you and Dad are very pleased with Helping Hands and the the carers are thoughtful, kind and…read more

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Review of
Helping Hands Home Care (Bury St Edmunds)
from Nicola W (Client) published on 18 September 2025 Submitted via Website • Report

Overall Experience

I used Helping Hands for some respite care. The carers were absolutely lovely and very good at their job. My safety and comfort were their priority, and they were genuinely caring people. The team that arranged the care were also very helpful and responded to my questions promptly and helpfully, I would

not hesitate to use them again.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bury St Edmunds)

Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that when you used Helping Hands for some respite care the team that arrange the care were very…read more

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Review of
Helping Hands Home Care (Ipswich)
from Donna H (Daughter of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Since Helping Hands have been 'popping in' to spend time with my mother, I have noticed an improvement in her mood as she now prepares herself each day for her visit from friendly staff. I still worry for my mother who lives on her own and is 90 miles from me but I feel comforted knowing she has regular

contact with caring staff.

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)

Thank you so much for taking the time to leave a 5* review, we are truly grateful.
We are delighted to learn our team are impacting on your mother's daily mood and preparation for the day and you are…read more

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Review of
Helping Hands Home Care (Ipswich)
from S B (Daughter of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been a welcome addition to my father and it's been lovely to know that we have some to check on him first thing in the morning and afternoon especially as I don't live locally.
He enjoys their company and loves the mixture of carers that come to visit him.

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)

Many thanks for leaving a 5* Review, we really appreciate it. We are delighted to be a welcome addition to your father and it's great to learn he enjoys the company of the team that visit him.
We…read more

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Review of
Helping Hands Home Care (Ipswich)
from L R (Daughter of Client) published on 12 September 2025 Submitted via Website • Report

Overall Experience

Mum has been with Helpimg Hands now for quite a few years and has always been happy with her Carer's.
The Carer's are so kind and helpful and reliable and make mums day, often making her laugh. I feel confident every day that mum will be looked after well which is wonderful and puts my mind at rest.
The

office staff are great, every time I ring to ask for something they are very helpful and sort things out promptly.

Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)

Thank you so much for taking time to leaver us a 5* Review, we really appreciate it.
It is wonderful to read your kind words, knowing our carers are kind, reliable and make mum laugh. We are also…read more

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Review of
Helping Hands Home Care (Ipswich)
from Jacqui B (Daughter of Client) published on 28 August 2025 Submitted via Website • Report

Overall Experience

Helping Hands has looked after my father for many years. Although Dad has recently gone into a home, Helping Hands has continued to support us during the house sale. We cannot praise them highly enough, particularly one member of staff in particular who has shown exemplary care and support for Dad over

the years. Helping Hands has provided a first class, professional service being reactive, helpful and reliable. We couldn't have managed without them and recommend their services without hesitation.

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Review of
Helping Hands Home Care (Bury St Edmunds)
from Janet D (Daughter of Client) published on 17 July 2025 Submitted via Website • Report

Overall Experience

I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local

shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful.

The office staff are also very helpful, and accommodating when I have had a need to contact them.

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Review of
Helping Hands Home Care (Bury St Edmunds)
from Marion M (Partner of Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

The office staff are extremely helpful, supportive and always carry through any requests. Thank you so much.
The carers are kind, respectful, reliable and do a great job! Thank you
Times can be a little astray but with traffic, roadworks and the recent heat this is not surprising.
Whenever we have

requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.

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Review of
Helping Hands Home Care (Bury St Edmunds)
from Tony F (Husband of Client) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.

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Review of
Helping Hands Home Care (Ipswich)
from Tim W (Son of Client) published on 2 June 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been caring for my 98 year old father for just over two years. Two particular carers (father and daughter team) visit my father every week day morning and help to set him up for the day. They are unfailingly supportive, attentive and good humoured. They have a built a real rapport

with my Dad and he really looks forward to seeing them. My family and I cannot speak highly enough of them.

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Review of
Helping Hands Home Care (Ipswich)
from L D (Daughter of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

My mother is very happy with all the girls she gets in the mornings. They are all lovely. My only criticism would be that the bin in the bathroom is not always emptied when necessary and a quick clean of the loo would be much appreciated. Also if time allows, a quick hoover round her floor would be

good. Some girls do these things, but it would be fabulous if everyone did.

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Review of
Helping Hands Home Care (Ipswich)
from Kay P (Daughter of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

Brilliant team in Ipswich. Office and carers. Very helpful, nothing to much trouble. Always go that little bit further. Always there in an emergency . I need a one off all day support for my mum. No problem the office told me straight away that it would be fine.

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Review of
Helping Hands Home Care (Ipswich)
from Richard T (Cousin of Client) published on 16 February 2024 Submitted via Website • Report

Overall Experience

For almost a year Helping Hands have been caring for my 95-year-old cousin at home. However recent circumstances have dictated that she now needs 24-hour care and is now resident in a local nursing home. I am my cousin's next of kin and she has no family or even close friends in Ipswich where she lives.

Unfortunately, as I live in London I could only visit her every few weeks. So it was extremely important to me that I could trust any potential care provider. Helping Hands proved to be such a Care Organisation, the carers were kind, resourceful and empathetic looking after her really well despite a series of crisis points throughout 2023. I want to thank everyone at Helping Hands including the local Ipswich managers for the excellent care they provided.

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Review of
Helping Hands Home Care (Bury St Edmunds)
from Jane B (Daughter-in-law of Client) published on 25 July 2023 Submitted via Postal Card • Report

Overall Experience

My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.

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Review of
Helping Hands Home Care (Ipswich)
from Richard W (Client) published on 10 May 2023 Submitted via Postal Card • Report

Overall Experience

The support we have had has been exemplary. Our only criticism has been that it takes a little time to set things up satisfactorily.

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Review of
Helping Hands Home Care (Ipswich)
from Evelyn B (Daughter of Client) published on 31 March 2023 Submitted via Postal Card • Report

Overall Experience

My father has been well looked after. The carers have helped improve his mood. He looks forward to seeing them. Enjoys their company and on occasion has a good laugh. He is treated with dignity and any problems are dealt with quickly and the office are always happy to help.

Reply from Danielle Sterne, Branch Care Manager at Helping Hands Home Care (Ipswich)

Hi Evelyn,
Thank you so much for leaving such a lovely review! I'm thrilled to hear that our carers have helped to improve your father's mood and that he enjoys their company! It is our absolute…read more

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Review of
Helping Hands Home Care (Ipswich)
from Dave M (Husband of Client) published on 23 March 2023 Submitted via Postal Card • Report

Overall Experience

First-class service. We had 24-hour coverage whilst I had a respite holiday. Excellent, they cooked tasty meals and left the house spotless, nothing was too much trouble for them. I can't thank you enough.

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Review of
Helping Hands Home Care (Ipswich)
from M W (Client) published on 13 March 2023 Submitted via Postal Card • Report

Overall Experience

I was very happy with help given to me by the carers when I had a hip replacement. They were all very cheerful and willing to do the odd jobs that I couldn't do.

Reply from Danielle Sterne, Branch Care Manager at Helping Hands Home Care (Ipswich)

Thank you so much for leaving such a great review! I'm pleased to hear how happy you are with our carers and they were all so cheerful and helpful! We really appreciate your feedback.
Best wishes.

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Review of
Helping Hands Home Care (Ipswich)
from Arvin E (Friend of Client) published on 10 March 2023 Submitted via Website • Report

Overall Experience

My friend has found this company to be very good at assisting her needs. At nearly 95 she was finding it difficult to get out of bed and get dressed and breakfast. Once mobile she finds she can deal with her day as it comes so they help get her started.

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Review of
Helping Hands Home Care (Ipswich)
from Katharine S (Daughter of Client) published on 10 March 2023 Submitted via Website • Report

Overall Experience

Mum is very well supported by the Helping Hands Home Care (Ipswich). Mum has dementia and has been able to stay in her own home following Dad's death in December. She has live-in care from Helping Hands, and the Ipswich team provides relief care for the live-in carer's breaks. Mum is taken out to the

park and to cafes, and for walks, and appointments with health care professionals. They are very kind young women. I get regular feedback on how Mum is doing and they let me know of any concerns so I can follow up. Mum looks forward to their visits immensely. Their care for Dad before he died was exceptional.

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Home Care Providers Owned by Helping Hands Home Care in Suffolk

Helping Hands Home Care Locations in Suffolk (2)

Helping Hands Home Care Reviews in Suffolk (23)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

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