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Home Care Providers Owned by Helping Hands Home Care in Suffolk

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Helping Hands Home Care in Suffolk

Only the locations & reviews in Suffolk for Helping Hands Home Care are showing below.

View the details of all 155 locations (with 1986 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Suffolk (2)

2 Home Care Providers owned by Helping Hands Home Care in Suffolk
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Helping Hands Home Care (Ipswich)
Unit 1 Friars Courtyard, Princes Street, Ipswich IP1 1RJ 
9.4 18 reviews
Helping Hands Home Care (Ipswich), Ipswich, Suffolk
"Helping Hands have been a welcome addition to my father and it's been lovely to know that we have some to check on him first thing in the…"   Read all 18 reviews
  • Visiting Care from £34.55 / hour
  • Live-in Care from £1,750 / week

One of the oldest towns in England is also home to one of Helping Hands' branches. The team in Ipswich offers personalised care and support to enable people to remain safe and independent at ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Bury St Edmunds)
4 Kings Mews, Kings Road, Bury St Edmunds IP33 3DE 
9.3 7 reviews
Helping Hands Home Care (Bury St Edmunds), Bury St Edmunds, Suffolk
"The whole team at Homecare have been absolutely outstanding. I called from hospital in desperation and in need of immediate care for my…"   Read all 7 reviews
  • Visiting Care from £36.20 / hour
  • Live-in Care from £1,825 / week

Helping Hands Home Care (Bury St Edmunds) provides tailored support. Covering areas such as Bolton, Rochdale, Elton, Ainsworth, Unsworth, Heywood, Walmersley, Holcombe, Hawkshaw and the ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia

Helping Hands Home Care Reviews in Suffolk (25)

9.2

Helping Hands Home Care has a Group Review Score of 9.2 (9.199) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Review of

Helping Hands Home Care (Bury St Edmunds)

from Sue A (Daughter of Client) published on 27 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Homecare have been absolutely outstanding. I called from hospital in desperation and in need of immediate care for my Mother and the Care Coordinator came the same day and a carer was immediately put in place. Everyone has been so kind, compassionate, respectful and understanding.
I was very nervous about buying care services, having heard lots of negative stories but Homecare have provided us with a Gold Standard service that I could never have imagined. I am so very grateful and honestly feel that they saved me, my Mum and our family at a time when we simply couldn't cope any longer. Now we feel reassured and hopeful about the future.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bury St Edmunds)Good Morning,
Thank you so much for sharing your experience with us. We are truly delighted to hear that our team was able to respond quickly and provide the immediate care your mother needed during such a challenging time. It is wonderful to know that you found everyone to be kind, compassionate, respectful, and understanding, and that our service has given you reassurance and hope for the future.
Your kind words about the Gold Standard care mean a great deal to us, and we will ensure the entire team is made aware of your heartfelt feedback. Supporting families when they need us most is at the heart of what we do, and we are so pleased we could be there for you.
Kindest regards
Katie
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Review of

Helping Hands Home Care (Bury St Edmunds)

from Rodney K (Client) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not a big user yet, but regular 1 hour per week. Very satisfied.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bury St Edmunds)Rodney,

We are thrilled to hear you are very satisfied so far with the support the team are providing.

We will be sure to share your comments with them now.

Kindest regards
Katie
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Review of

Helping Hands Home Care (Ipswich)

from M G (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad & I are very pleased with Helping Hands.
The carers are thoughtful, kind and caring.
They work hard and use their initiative.
They have a good professional relationship with dad and I.
Dad enjoys their company.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ipswich)Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to know you and Dad are very pleased with Helping Hands and the the carers are thoughtful, kind and caring, work hard and use their initiative. It is also great to hear the carers have a good professional relationship with Dad and yourself and Dad enjoys their company. We will be sure to pass on your feedback to the local branch.Kindest regardsKatie
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Review of

Helping Hands Home Care (Bury St Edmunds)

from Nicola W (Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Helping Hands for some respite care. The carers were absolutely lovely and very good at their job. My safety and comfort were their priority, and they were genuinely caring people. The team that arranged the care were also very helpful and responded to my questions promptly and helpfully, I would
not hesitate to use them again.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bury St Edmunds)Thank you for taking the time to leave us a review, we really do appreciate it. We are pleased to hear that when you used Helping Hands for some respite care the team that arrange the care were very helpful and responded to your questions promptly and were helpful. It is also great to hear carers were all lovely and very good at their jobs always ensuring your comfort and safety was their priority and were genuinely caring people.We will be sure to pass on your kind feedback to the team.Kindest regards Katie
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Review of

Helping Hands Home Care (Ipswich)

from Donna H (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Helping Hands have been 'popping in' to spend time with my mother, I have noticed an improvement in her mood as she now prepares herself each day for her visit from friendly staff. I still worry for my mother who lives on her own and is 90 miles from me but I feel comforted knowing she has regular
contact with caring staff.
Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)Thank you so much for taking the time to leave a 5* review, we are truly grateful.
We are delighted to learn our team are impacting on your mother's daily mood and preparation for the day and you are comforted knowing she has regular contact with caring staff.
We will look forward to sharing your kind words with the team.
Very best wishes
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Review of

Helping Hands Home Care (Ipswich)

from S B (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been a welcome addition to my father and it's been lovely to know that we have some to check on him first thing in the morning and afternoon especially as I don't live locally.
He enjoys their company and loves the mixture of carers that come to visit him.
Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)Many thanks for leaving a 5* Review, we really appreciate it. We are delighted to be a welcome addition to your father and it's great to learn he enjoys the company of the team that visit him.
We will be sure to share your kind words.
Very best wishes
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Ipswich)

from L R (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with Helpimg Hands now for quite a few years and has always been happy with her Carer's.
The Carer's are so kind and helpful and reliable and make mums day, often making her laugh. I feel confident every day that mum will be looked after well which is wonderful and puts my mind at rest.
The
office staff are great, every time I ring to ask for something they are very helpful and sort things out promptly.
Reply from Sue Kennedy, Home Manager at Helping Hands Home Care (Ipswich)Thank you so much for taking time to leaver us a 5* Review, we really appreciate it.
It is wonderful to read your kind words, knowing our carers are kind, reliable and make mum laugh. We are also delighted to know you have confidence in our service knowing mum will be looked after well.
We will be sure to share your lovely feedback with the team.
Very best wishes
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Review of

Helping Hands Home Care (Ipswich)

from Jacqui B (Daughter of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands has looked after my father for many years. Although Dad has recently gone into a home, Helping Hands has continued to support us during the house sale. We cannot praise them highly enough, particularly one member of staff in particular who has shown exemplary care and support for Dad over
the years. Helping Hands has provided a first class, professional service being reactive, helpful and reliable. We couldn't have managed without them and recommend their services without hesitation.
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  • Treated with Dignity
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Review of

Helping Hands Home Care (Bury St Edmunds)

from Janet D (Daughter of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local
shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful.


The office staff are also very helpful, and accommodating when I have had a need to contact them.

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  • Treated with Dignity
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Review of

Helping Hands Home Care (Bury St Edmunds)

from Marion M (Partner of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The office staff are extremely helpful, supportive and always carry through any requests. Thank you so much.
The carers are kind, respectful, reliable and do a great job! Thank you
Times can be a little astray but with traffic, roadworks and the recent heat this is not surprising.
Whenever we have
requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.
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Review of

Helping Hands Home Care (Bury St Edmunds)

from Tony F (Husband of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.
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Review of

Helping Hands Home Care (Ipswich)

from Tim W (Son of Client) published on 2 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been caring for my 98 year old father for just over two years. Two particular carers (father and daughter team) visit my father every week day morning and help to set him up for the day. They are unfailingly supportive, attentive and good humoured. They have a built a real rapport
with my Dad and he really looks forward to seeing them. My family and I cannot speak highly enough of them.
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Review of

Helping Hands Home Care (Ipswich)

from L D (Daughter of Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is very happy with all the girls she gets in the mornings. They are all lovely. My only criticism would be that the bin in the bathroom is not always emptied when necessary and a quick clean of the loo would be much appreciated. Also if time allows, a quick hoover round her floor would be
good. Some girls do these things, but it would be fabulous if everyone did.
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Review of

Helping Hands Home Care (Ipswich)

from Kay P (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant team in Ipswich. Office and carers. Very helpful, nothing to much trouble. Always go that little bit further. Always there in an emergency . I need a one off all day support for my mum. No problem the office told me straight away that it would be fine.
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Review of

Helping Hands Home Care (Ipswich)

from Richard T (Cousin of Client) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
For almost a year Helping Hands have been caring for my 95-year-old cousin at home. However recent circumstances have dictated that she now needs 24-hour care and is now resident in a local nursing home. I am my cousin's next of kin and she has no family or even close friends in Ipswich where she lives.
Unfortunately, as I live in London I could only visit her every few weeks. So it was extremely important to me that I could trust any potential care provider. Helping Hands proved to be such a Care Organisation, the carers were kind, resourceful and empathetic looking after her really well despite a series of crisis points throughout 2023. I want to thank everyone at Helping Hands including the local Ipswich managers for the excellent care they provided.
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Review of

Helping Hands Home Care (Bury St Edmunds)

from Jane B (Daughter-in-law of Client) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.
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Review of

Helping Hands Home Care (Ipswich)

from Richard W (Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The support we have had has been exemplary. Our only criticism has been that it takes a little time to set things up satisfactorily.
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Review of

Helping Hands Home Care (Ipswich)

from Evelyn B (Daughter of Client) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been well looked after. The carers have helped improve his mood. He looks forward to seeing them. Enjoys their company and on occasion has a good laugh. He is treated with dignity and any problems are dealt with quickly and the office are always happy to help.
Reply from Danielle Sterne, Branch Care Manager at Helping Hands Home Care (Ipswich)Hi Evelyn,
Thank you so much for leaving such a lovely review! I'm thrilled to hear that our carers have helped to improve your father's mood and that he enjoys their company! It is our absolute pleasure to provide care for him and we are so grateful for your feedback.
Best wishes.
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Review of

Helping Hands Home Care (Ipswich)

from Dave M (Husband of Client) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class service. We had 24-hour coverage whilst I had a respite holiday. Excellent, they cooked tasty meals and left the house spotless, nothing was too much trouble for them. I can't thank you enough.
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Review of

Helping Hands Home Care (Ipswich)

from M W (Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with help given to me by the carers when I had a hip replacement. They were all very cheerful and willing to do the odd jobs that I couldn't do.
Reply from Danielle Sterne, Branch Care Manager at Helping Hands Home Care (Ipswich)Thank you so much for leaving such a great review! I'm pleased to hear how happy you are with our carers and they were all so cheerful and helpful! We really appreciate your feedback.
Best wishes.
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