Home Care Providers Owned by Helping Hands Home Care in Suffolk

My Mother has been receiving care from Helping Hands (Bury St Edmunds branch) for about 9 months now. I would thoroughly recommend them to anyone seeking care for themselves or a loved one. The office team are helpful and responsive, nothing is too much trouble. I am kept informed of anything I need to be aware of. The visiting carers are kind, helpful and professional. They are always prompt for time so Mum is never worried about whether someone is coming to see her. All in all, we've had a positive experience with Helping Hands.

I am very pleased with the regular care which is provided. I can feel confident going out, knowing that my husband is being well looked after. Our regular carer is very kind and efficient and, in addition to caring for my husband, she looks around to see what household chores need to be done.

When extra hours are needed, this has been arranged very efficiently and smoothly. The office staff are always very helpful.

The whole team at Homecare have been absolutely outstanding. I called from hospital in desperation and in need of immediate care for my Mother and the Care Coordinator came the same day and a carer was immediately put in place. Everyone has been so kind, compassionate, respectful and understanding. I was very nervous about buying care services, having heard lots of negative stories but Homecare have provided us with a Gold Standard service that I could never have imagined. I am so very grateful and honestly feel that they saved me, my Mum and our family at a time when we simply couldn't cope any longer. Now we feel reassured and hopeful about the future.

Not a big user yet, but regular 1 hour per week. Very satisfied.

Dad enjoys their company.

I used Helping Hands for some respite care. The carers were absolutely lovely and very good at their job. My safety and comfort were their priority, and they were genuinely caring people. The team that arranged the care were also very helpful and responded to my questions promptly and helpfully, I would not hesitate to use them again.

Since Helping Hands have been 'popping in' to spend time with my mother, I have noticed an improvement in her mood as she now prepares herself each day for her visit from friendly staff. I still worry for my mother who lives on her own and is 90 miles from me but I feel comforted knowing she has regular contact with caring staff.

He enjoys their company and loves the mixture of carers that come to visit him.

The office staff are great, every time I ring to ask for something they are very helpful and sort things out promptly.

Helping Hands has looked after my father for many years. Although Dad has recently gone into a home, Helping Hands has continued to support us during the house sale. We cannot praise them highly enough, particularly one member of staff in particular who has shown exemplary care and support for Dad over the years. Helping Hands has provided a first class, professional service being reactive, helpful and reliable. We couldn't have managed without them and recommend their services without hesitation.

I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful.

The office staff are also very helpful, and accommodating when I have had a need to contact them.

Whenever we have requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.

I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.

Helping Hands have been caring for my 98 year old father for just over two years. Two particular carers (father and daughter team) visit my father every week day morning and help to set him up for the day. They are unfailingly supportive, attentive and good humoured. They have a built a real rapport with my Dad and he really looks forward to seeing them. My family and I cannot speak highly enough of them.

My mother is very happy with all the girls she gets in the mornings. They are all lovely. My only criticism would be that the bin in the bathroom is not always emptied when necessary and a quick clean of the loo would be much appreciated. Also if time allows, a quick hoover round her floor would be good. Some girls do these things, but it would be fabulous if everyone did.

Brilliant team in Ipswich. Office and carers. Very helpful, nothing to much trouble. Always go that little bit further. Always there in an emergency . I need a one off all day support for my mum. No problem the office told me straight away that it would be fine.

For almost a year Helping Hands have been caring for my 95-year-old cousin at home. However recent circumstances have dictated that she now needs 24-hour care and is now resident in a local nursing home. I am my cousin's next of kin and she has no family or even close friends in Ipswich where she lives. Unfortunately, as I live in London I could only visit her every few weeks. So it was extremely important to me that I could trust any potential care provider. Helping Hands proved to be such a Care Organisation, the carers were kind, resourceful and empathetic looking after her really well despite a series of crisis points throughout 2023. I want to thank everyone at Helping Hands including the local Ipswich managers for the excellent care they provided.

My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.

The support we have had has been exemplary. Our only criticism has been that it takes a little time to set things up satisfactorily.

My father has been well looked after. The carers have helped improve his mood. He looks forward to seeing them. Enjoys their company and on occasion has a good laugh. He is treated with dignity and any problems are dealt with quickly and the office are always happy to help.