Helping Hands Home Care in Suffolk | 2 Home Care Providers

Review of
Helping Hands Home Care (Bury St Edmunds)
from Janet D (Daughter of Client) published on 17 July 2025

Submitted via Website • Report

Overall Experience

I have been very happy with the care provided by all of the carers for my mum, some are more proactive in identifying things that need to be done and a couple not so. They are always polite and respectful. My mum is pleased with the staff who come to her home. Some could offer to get some local

shopping if the fridge is looking a bit empty (which is not very often) and get some fresh vegetables, but also they could check to see if there's any out of date foodstuffs and dispose of them after checking with mum. Staff are very prompt generally and always seem to be cheerful.

The office staff are also very helpful, and accommodating when I have had a need to contact them.

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Review of
Helping Hands Home Care (Bury St Edmunds)
from Marion M (Partner of Client) published on 4 July 2025

Submitted via Website • Report

Overall Experience

The office staff are extremely helpful, supportive and always carry through any requests. Thank you so much.
The carers are kind, respectful, reliable and do a great job! Thank you
Times can be a little astray but with traffic, roadworks and the recent heat this is not surprising.
Whenever we have

requested extra support for hospital appointments, the carers have been an enormous help: we are very grateful.

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Review of
Helping Hands Home Care (Bury St Edmunds)
from Tony F (Husband of Client) published on 2 July 2025

Submitted via Website • Report

Overall Experience

I received good advice at the outset. We have a sitting service for three hours once per week. The staff members always arrive on time and are tidily dressed in a uniform. My wife is comfortable in their presence and always appears happy upon my return at the end of the visit.

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Review of
Helping Hands Home Care (Ipswich)
from Tim W (Son of Client) published on 2 June 2025

Submitted via Website • Report

Overall Experience

Helping Hands have been caring for my 98 year old father for just over two years. Two particular carers (father and daughter team) visit my father every week day morning and help to set him up for the day. They are unfailingly supportive, attentive and good humoured. They have a built a real rapport

with my Dad and he really looks forward to seeing them. My family and I cannot speak highly enough of them.

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Review of
Helping Hands Home Care (Ipswich)
from L D (Daughter of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience

My mother is very happy with all the girls she gets in the mornings. They are all lovely. My only criticism would be that the bin in the bathroom is not always emptied when necessary and a quick clean of the loo would be much appreciated. Also if time allows, a quick hoover round her floor would be

good. Some girls do these things, but it would be fabulous if everyone did.

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Review of
Helping Hands Home Care (Ipswich)
from Kay P (Daughter of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience

Brilliant team in Ipswich. Office and carers. Very helpful, nothing to much trouble. Always go that little bit further. Always there in an emergency . I need a one off all day support for my mum. No problem the office told me straight away that it would be fine.

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Review of
Helping Hands Home Care (Ipswich)
from Richard T (Cousin of Client) published on 16 February 2024

Submitted via Website • Report

Overall Experience

For almost a year Helping Hands have been caring for my 95-year-old cousin at home. However recent circumstances have dictated that she now needs 24-hour care and is now resident in a local nursing home. I am my cousin's next of kin and she has no family or even close friends in Ipswich where she lives.

Unfortunately, as I live in London I could only visit her every few weeks. So it was extremely important to me that I could trust any potential care provider. Helping Hands proved to be such a Care Organisation, the carers were kind, resourceful and empathetic looking after her really well despite a series of crisis points throughout 2023. I want to thank everyone at Helping Hands including the local Ipswich managers for the excellent care they provided.

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Review of
Helping Hands Home Care (Bury St Edmunds)
from Jane B (Daughter-in-law of Client) published on 25 July 2023

Submitted via Postal Card • Report

Overall Experience

My husband and I are very pleased with the care. All staff are on time, kind and respectful of needs. When talking to office staff, they are also helpful and understanding. My mother-in-law is always happy to see the staff and enjoys their conversations.

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Review of
Helping Hands Home Care (Ipswich)
from Richard W (Client) published on 10 May 2023

Submitted via Postal Card • Report

Overall Experience

The support we have had has been exemplary. Our only criticism has been that it takes a little time to set things up satisfactorily.

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Review of
Helping Hands Home Care (Ipswich)
from Evelyn B (Daughter of Client) published on 31 March 2023

Submitted via Postal Card • Report

Overall Experience

My father has been well looked after. The carers have helped improve his mood. He looks forward to seeing them. Enjoys their company and on occasion has a good laugh. He is treated with dignity and any problems are dealt with quickly and the office are always happy to help.

Reply from Danielle Sterne, Branch Care Manager at Helping Hands Home Care (Ipswich)

Hi Evelyn,
Thank you so much for leaving such a lovely review! I'm thrilled to hear that our carers have helped to improve your father's mood and that he enjoys their company! It is our absolute pleasure to provide care for him and we are so grateful for your feedback.
Best wishes.

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Review of
Helping Hands Home Care (Ipswich)
from Dave M (Husband of Client) published on 23 March 2023

Submitted via Postal Card • Report

Overall Experience

First-class service. We had 24-hour coverage whilst I had a respite holiday. Excellent, they cooked tasty meals and left the house spotless, nothing was too much trouble for them. I can't thank you enough.

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Review of
Helping Hands Home Care (Ipswich)
from J B (Daughter of Client) published on 14 March 2023

Submitted via Postal Card • Report

Overall Experience

Helping hands provide a first class reliable and caring service. We have used them for many years to look after our father and we are delighted with their kindness, efficiently and compassionate

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Review of
Helping Hands Home Care (Ipswich)
from M W (Client) published on 13 March 2023

Submitted via Postal Card • Report

Overall Experience

I was very happy with help given to me by the carers when I had a hip replacement. They were all very cheerful and willing to do the odd jobs that I couldn't do.

Reply from Danielle Sterne, Branch Care Manager at Helping Hands Home Care (Ipswich)

Thank you so much for leaving such a great review! I'm pleased to hear how happy you are with our carers and they were all so cheerful and helpful! We really appreciate your feedback.
Best wishes.

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Review of
Helping Hands Home Care (Ipswich)
from Arvin E (Friend of Client) published on 10 March 2023

Submitted via Website • Report

Overall Experience

My friend has found this company to be very good at assisting her needs. At nearly 95 she was finding it difficult to get out of bed and get dressed and breakfast. Once mobile she finds she can deal with her day as it comes so they help get her started.

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Review of
Helping Hands Home Care (Ipswich)
from Katharine S (Daughter of Client) published on 10 March 2023

Submitted via Website • Report

Overall Experience

Mum is very well supported by the Helping Hands Home Care (Ipswich). Mum has dementia and has been able to stay in her own home following Dad's death in December. She has live-in care from Helping Hands, and the Ipswich team provides relief care for the live-in carer's breaks. Mum is taken out to the

park and to cafes, and for walks, and appointments with health care professionals. They are very kind young women. I get regular feedback on how Mum is doing and they let me know of any concerns so I can follow up. Mum looks forward to their visits immensely. Their care for Dad before he died was exceptional.

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Review of
Helping Hands Home Care (Ipswich)
from Anita P (Daughter of Client) published on 14 February 2022

Submitted via Postal Card • Report

Overall Experience

Overall my mother has received excellent care from Helping Hands Home Care (Ipswich) she has had them for six years, I think. There are some exceptional carers who have gone above and beyond their duty from time to time.

Reply from Roxanna Dore, Branch Care Manager at Helping Hands Home Care (Ipswich)

Hello from the Ipswich Branch, as the new manager here at Helping Hands, it really has been a pleasure caring for your mum.
I hope you're all well and please stay in touch.
Best wishes

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Review of
Helping Hands Home Care (Ipswich)
from Ian H (Client) published on 9 July 2021

Submitted via Postal Card • Report

Overall Experience

The Helping Hands staff were extremely personable, cooperative, understanding of my needs and helpful to a fault around the house. They tailored their time and rota to my needs and provided everything that I could have wished.

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Review of
Helping Hands Home Care (Ipswich)
from J S (Client) published on 1 July 2021

Submitted via Postal Card • Report

Overall Experience

The carers are all pleasant young ladies, easy to talk to and very polite. Always do what you ask of them.

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Home Care Providers Owned by Helping Hands Home Care in Suffolk

Helping Hands Home Care Locations in Suffolk (2)

Helping Hands Home Care Reviews in Suffolk (18)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Bury St Edmunds)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

Helping Hands Home Care (Ipswich)

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