Helping Hands Home Care in Worcestershire | 3 Home Care Providers

Review of
Helping Hands Home Care (Bromsgrove)
from Anne M (Daughter of Client) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum is very happy with her carers and enjoys their company. It is also really reassuring to know that mum has someone kind coming in to help her to bed.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Bromsgrove)

Thank you for taking the time to leave us a 5* review, we really do appreciate it. We are pleased to hear your Mum is very happy with her carers and enjoys their company. It is also great to know that knowing Mum has someone kind to help her to bed is really reassuring for you. We will be sure to pass on your feedback to the team. Kindest regards Katie

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Evesham)
from A T (Daughter of Client) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been receiving care from Helping Hands for the past two years, and it has been excellent. The carers give such good care and support and have been so kind, warm and friendly. It makes such a difference. I recommend Helping Hands wholeheartedly, and the management listens and wants to provide

a good service and the best care, too.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Evesham)

Thank you for taking the time to leave us a 5* review and for recommending Helping Hands, we really do appreciate it. We are thrilled to hear that the care your Mother has been receiving over the past two years has been excellent, and the carers are kind, warm, friendly and provide such good care and support.It is also great to hear the management listen and want to provide the best care they can too. We will be sure to pass on your feedback to the team at Evesham Kindest regards

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Bromsgrove)
from Lynda Y (Daughter of Client) published on 4 September 2025 Submitted via Website • Report

Overall Experience

We used the team for Mum in the summer of 2024 for a couple of months, she loved all the girls who came in.
Have started using them again and have been so pleased by the speed they have put together a team for us.
Mum has been delighted, feels safe and has enjoyed the chit chat. They have agreed

to take her her do some shopping each week now too so, as a family, we are delighted she is in such good hands. Takes the pressure off us as we are out of town and cant get there every week.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Bromsgrove)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.
It is great to hear after using Helping Hands for a couple of months in 2024 we are now supporting Mum again after putting together a care team very quickly.
We are also happy to know Mum has been delighted with the care and she feels safe and has enjoyed the chit chat with the carers.
We will be sure to pass on your kind feedback to the team in Bromsgrove.
Kindest regards

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Evesham)
from D S (Daughter of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

From the first phone call to Mums care plan becoming active, I found all the staff friendly, knowledgeable & reassuring. Mum has found the process comforting & stress free which is great considering her early Alzheimer's. I wouldn't hesitate in recommending this company.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Evesham)
from Anna Maria C (Friend of Client) published on 18 August 2025 Submitted via Website • Report

Overall Experience

I contacted the Helping Hands branch manager to resolve the ongoing care issue. Branch manager handled the problem very well, which was impressive. She resolved the issue promptly with care and compassion. The most important thing for me was that she listened to what the family had to say.
Been with

Helping Hand for almost 25 years and never had a bad word to say. They are a very good care provider who looks after your loved one with the right attitude and care, and they are open to all needs.
Highly recommended to everyone.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Bromsgrove)
from M W (Son of Client) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

We continue to be delighted with the service provided by Helping Hands. Mum actively looks forward to visits from the team. The staff are lovely, caring and kind. During our recent bereavement, staff have offered fantastic and unwavering support, which has been much appreciated. Also, the team in the

office are always friendly and helpful. Well done, everybody!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Evesham)
from Audrey C (Client) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Very good. Very nice carers.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Bromsgrove)
from Pamela P (Client) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands supply me with a shower nurse once a week, which means I can shower safely and helps me to dress. In addition, she may change the sheets, hang up the towels to dry and make me a cup of tea.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Bromsgrove)
from C J (Daughter of Client) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother is happy with the care & support she received from the friendly & professional carers. She always looks forward to their visits. The office are also very good at adding sessions in at short notice, as my role involved working out of hours.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Bromsgrove)
from W C (Husband of Client) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

For 3-4 years, I have had difficulty getting my wife (with dementia) to clean and wash, and she refused to let me help her. I tried everything and everywhere and was at my wits' end when I employed Helping Hands to deal with it. Their response was fast and professional, and after an efficient needs

assessment and initial visits to establish relations, two of their carers were able to get my wife up, showered, groomed and dressed. My wife loved it, was very pleased and full of praise. This changed my life overnight, lifted a dark cloud, and I now feel I can cope and get some life back. I can thoroughly recommend Helping Hands without reservation. It has also revived my wife's self-esteem.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Bromsgrove)
from David K (Son of Client) published on 26 June 2025 Submitted via Postal Card • Report

Overall Experience

Very productive.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Bromsgrove)
from Julia Y (Daughter of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

My mum has been receiving care from Helping Hands, Bromsgrove for just under 4 years. They have become part of our family and mum looks forward to seeing the carers every morning and evening...and other times when necessary. I have spinal problems and when I am unable to help mum or attend appointments,

I have no problem in asking Helping Hands to step in. Many of the carers have built up a friendship with mum and are interested in looking after her both physically and emotionally. When dealing with certain situations the carers have gone above and beyond to make sure mum is happy and comfortable.
For me personally, I feel supported and talk openly with Management about any problems and have found them to be friendly, caring and interested..... and every now and again, have time for a good laugh :)

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Worcester)
from G H (Client) published on 2 June 2025 Submitted via Website • Report

Overall Experience

Sometimes in life, we just need a helping hand! As a recently permanently disabled lady, I am still just about in control of my life, but sometimes even I need a bit of help, especially when I broke my shoulder, so I treated myself to helping hands (There are no pockets in a shroud!), who were recommended

by the council.
What I particularly like is they will take over as much as you want/don't want them to. Only someone with the need for care will understand and treasure the difference. They put the client's preferences at the centre. When life has robbed you of so much, we can still be involved in our care (and this brings the best results).
There are lots of care agencies out there. LOTS of dying to take over. At H/H, everyone has been clean and punctual. In two years, only one set of sweaty armpits (I worked her too hard LOL! They won't control, they will care (fine line)).
It has been one of the best decisions I have EVER made.
Thank you to all the staff/friends at Helping Hands.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Worcester)
from Bryan C (Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

In general the company is very user friendly and all of the carers are both well trained and knowledgeable. They show a great deal of respect, understanding and empathy whenever they carry out my personal care duties. The only problem we have encountered has been the failure of an overnight carer to

attend, whilst my wife was away on family business. Late changes to carers rostered to provide my care appointments needs to be addressed.

Overall, a very good care provider, with a set of well trained and very professional carers that daily attend to my needs. I would have no hesitation in recommending Helping Hands to other prospective clients.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Worcester)
from Joan C (Wife of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

Helping Hands are a very good care company. The carers are excellent. Generally the office and administration are very good but sometimes communication with the client can be lacking.
The Rotas and invoices are received punctually.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Worcester)
from Shona M (Daughter of Client) published on 22 May 2025 Submitted via Website • Report

Overall Experience

A particular staff member and the team at Helping Hands Home Care (Worcester) cared for and looked out for our lovely Mum so diligently in her last few months before she passed away in June 2024.

The attention to detail, kindness and professionalism was unfaltering. Mum really loved and enjoyed

seeing her carers and that meant a lot to us when we couldn't be there - they were very much the eyes on the ground, the friends, the alarm-raisers when needed. We were fortunate to see how they interacted with her and how much joy she had interacting with them.

My sister and I have so much respect for the Helping Hands Home Care (Worcester) team who rode the difficult end-of-life journey with Mum and us.

We will always be thankful for the kindness, compassion and care they always showed to Mum and for their understanding and communication with my sister and I when it mattered most to ensure Mum had, despite the challenges she faced, the dignity she deserved at the end of her life. Thank you so very much.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Worcester)
from C S (Daughter of Client) published on 20 May 2025 Submitted via Website • Report

Overall Experience

In general, the carers that attend to mum provide the agreed care required, are kind and courteous to mum. They are usually on time and if there is any problem I am contacted by the office. I appreciate if there is a shortage of staff that times and carers need to be adjusted however sometimes the time

slots are not within the agreed call times. The following week carer list is sent quite late on a Friday so if there are any queries you can't get hold of the local office and the out of hours team cannot help. Mum is very appreciative of the support she receives and seems to get on well with them all.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Worcester)
from Alison B (Daughter of Client) published on 19 May 2025 Submitted via Website • Report

Overall Experience

This is a review about the service my father received from August 2024 until his admission to a care home in March 2025. There were some excellent carers but there were also carers that appeared to be less good. Whilst not present when care was delivered this was apparent from the electronic records.

This often also became apparent with regard to food provision and reporting of items that were in short supply. I also did not appreciate that an article written about my fathers wife in your inhouse magazine was shown to my father. This really upset him. I complained about the article but got no response. The communication from the office was sometimes poor and emails were not answered. One care manager was excellent and communicated very well. One care manager accused us of something by email which was not true and did not respond when challenged about it.
HH was responsive in emergency situations which was appreciated.

Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Worcester)

Dear Alison, I am sorry to receive your feedback and would like to acknowledge your comments. We take all feedback of this nature very seriously. I have raised your concerns with the Area Care Manager and the Branch Care Manager, who will be conducting an investigation into the matter. Once this has been completed, they will contact you directly. Please accept our sincere apologies, and rest assured that we will be in touch with you in due course. Kind regards, Sam Roberts

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Evesham)
from C M (Daughter of Client) published on 15 May 2025 Submitted via Website • Report

Overall Experience

Got in touch with Helping Hands as I was looking for a carer/domestic helper who would visit my Mum at a regular time and not leave her not knowing if someone was coming or not. The young lady who visits now is always on time, very caring and always looking to fulfil Mum's needs and requests. As I live

abroad I depend on the online communication very much. I am able to read how Mum was during the visit, she writes what she did i.e. changing the bed covers. Helping Hands even managed to organise a driver for Mum to take her to an appointment at short notice. All in all, I'm very pleased and Mum loves Sam's visits.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Helping Hands Home Care (Worcester)
from A N (Wife of Client) published on 15 May 2025 Submitted via Website • Report

Overall Experience

We have been using the services for over a year now. We are delighted that we have the same brilliant carer every week as this creates continuity for my husband and so the routine can remain the same. This is important for my husband's well being and for mine. The carer always carry out the task

allotted to them with cheerfulness, kindness and great care. I am usually kept informed by the office if things have to change at any point so I always know what's happening,. This is important too. I feel I can ring the office at any time if I have any concerns... so far , none!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Providers Owned by Helping Hands Home Care in Worcestershire

Helping Hands Home Care Locations in Worcestershire (3)

Helping Hands Home Care Reviews in Worcestershire (36)

Helping Hands Home Care (Bromsgrove)

Helping Hands Home Care (Evesham)

Helping Hands Home Care (Bromsgrove)

Helping Hands Home Care (Evesham)

Helping Hands Home Care (Evesham)

Helping Hands Home Care (Bromsgrove)

Helping Hands Home Care (Evesham)

Helping Hands Home Care (Bromsgrove)

Helping Hands Home Care (Bromsgrove)

Helping Hands Home Care (Bromsgrove)

Helping Hands Home Care (Bromsgrove)

Helping Hands Home Care (Bromsgrove)

Helping Hands Home Care (Worcester)

Helping Hands Home Care (Worcester)

Helping Hands Home Care (Worcester)

Helping Hands Home Care (Worcester)

Helping Hands Home Care (Worcester)

Helping Hands Home Care (Worcester)

Helping Hands Home Care (Evesham)

Helping Hands Home Care (Worcester)

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on homecare.co.uk

Search for

Care Seekers

Job Seekers