Home Care Provider Owned by Helping Hands Home Care in Newport

9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Helping Hands Home Care in Newport

Only the locations & reviews in Newport for Helping Hands Home Care are showing below.

View the details of all 147 locations (with 1524 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in Newport (1)

 

1 Home Care Provider owned by Helping Hands Home Care in Newport

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Helping Hands Home Care (Newport)

Unit E, Nelson House, Langstone Business Village, Langstone Park, Newport NP18 2LH 

8.8 13 reviews
"I was on holiday and out of the country and Helping Hands went above and beyond to help my Mum with care and shopping. Nothing is too much…"   Read all 13 reviews

Helping Hands Live-in care South West is one of the leading care providers in the UK, offering unique, person-centred support that is fully regulated by the Care Inspectorate Wales (CIW). Covering everywhere from North to South Wales, Devon and Cornwall,… Read more about Helping Hands Home Care (Newport)

  • Care Provided
  • Visiting Care
  • Live in Care
  • Older Person Care
  • Dementia
  • Visiting Care from £31 / hour

Helping Hands Home Care Reviews in Newport (13)

9.0
Helping Hands Home Care has a Group Review Score of 9.0 (8.975) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

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Review of

Helping Hands Home Care (Newport)

from S W (Daughter of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was on holiday and out of the country and Helping Hands went above and beyond to help my Mum with care and shopping. Nothing is too much trouble and provides me with the comfort of someone visiting her daily and checking everything is okay. I live 170 miles away from my Mum and it eases the guilt
of being far away.

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Review of

Helping Hands Home Care (Newport)

from Jean A (Daughter of Client) published on 13 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has had Helping Hands as a home care option for over a year now. There were initial teething problems but the routine is now settled and working well. The last few months particularly there seems to be more stability in the team which is important for clients.
The team care. I have watched them
all with my Mum and they have a good attitude and most of them complete the tasks and respect the home and the job that they are there to do. You do get the occasional rushed visit and things get left but generally the areas of the home used for that visit are left clean and tidy and my Mum is happy. I appreciate that all standards are different and my Mum is fastidious in how she wants things .


The communication is caring and most of the carers have the time to sit and chat. They laugh and show a nature that proves they values the work that they do. As a family we are happy with the Helping Hands as a care option.

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Review of

Helping Hands Home Care (Newport)

from W G (Client) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know what to expect when I first contacted Helping Hands. I can honestly say that I have been more than pleased with the service, care and empathy I have received. I am recommending you to everyone. Thank you! Keep up the high standards!

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Review of

Helping Hands Home Care (Newport)

from Brian A (Client) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very obliging and open to my way of life. Which is knowing where everything as a place. Discussion is on the agenda making the experience worthwhile and revealing sometimes.

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Review of

Helping Hands Home Care (Newport)

from Lynsey C (Daughter of Client) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carer are happy to help mum needs, always friendly and happy to talk with her, on phone office staff is always nice and happy to help

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Review of

Helping Hands Home Care (Newport)

from Catherine F (Daughter of Client) published on 20 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have used helping hands for some years now but I am writing this because over the past 12 months, we have been considering finding another agency. For the most part, the carers are helpful and friendly and do what is asked of them efficiently, however, timekeeping is a real problem and the morale
of the staff seems low. Recruitment and retention appear to be a real problem for the organisation and I wonder whether this is related to pay or working conditions or both. Happy staff are essential in this line of work because the clients are vulnerable and don’t want to feel as if they are a burden.

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Review of

Helping Hands Home Care (Newport)

from Mark A (Son of Client) published on 23 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has provided the very best care to my parents. The carers are not only very experienced and effective but also warm and supportive. They are part of the family now. Knowing my parents are safe and well cared for is a huge comfort

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Review of

Helping Hands Home Care (Newport)

from D B (Son of Client) published on 7 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a Helping Hands live-in carer for some eight months. The manager was very helpful, explained everything clearly and made it easy to set up the care package. They continued to provide support throughout. My mother's live-in carer was simply wonderful, professional and stood out from all
others. The quality of care they provided was exemplary. From the outset, they took it upon themselves to understand Mum, her needs, likes and dislikes. They took time to talk to me about Mum as well as talking to Mum herself. They discovered the things Mum liked to eat and cooked her lovely, nutritious meals which Mum clearly enjoyed. Mum was fiercely independent; she didn't readily accept help and could be quite stubborn. The carer had a very patient, encouraging approach, involving Mum in everything they safely could and succeeding with gentle persuasion. End of life care given with sensitivity and compassion. Hourly relief care was provided by the local Helping Hands branch. Thank you.

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Review of

Helping Hands Home Care (Newport)

from Patricia E (Daughter of Client) published on 1 November 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving live-in care support from Helping Hands for the last two and a half years. We have had one or two small issues with early carers, but Dad now has two carers who alternate every four weeks or so, and this is working really well.
Both carers are professional and caring and
look after Dad in a kind but professional manner. They relate well to him and seem to tread the fine line between keeping him company and giving him his own space.
It really helps my peace of mind to know that Dad is so well cared for.
Communication between myself and the carers, as well as with their line manager, is excellent, as is the ongoing monitoring of Dad's needs.

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Review of

Helping Hands Home Care (Newport)

from Nick T (Husband of Client) published on 10 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a number of live-in carers for four years and overall the standard was good, with only one minor exception and this view would be agreed by my wife who died at the end of March 2022. All the carers were diligent about medication needs and anticipating prescription requirements. They were alert
to her needs and sympathetic in the manner in which she was looked after.

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Review of

Helping Hands Home Care (Newport)

from Jane C (Daughter of Client) published on 19 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had an excellent service from the main contact. She bent over backwards to get 24/7 care in place as we needed it suddenly and immediately! The carers provided were adequate and looked after my fathers needs and kept him safe but did not eat with him or share many interests with him. We found it
very difficult to cover the two hours in the day when they could not guarantee cover although they were very flexible about when those two hours would be. In the end, this was not the right care for my Father but they did provide us with the help at the time when we were trying to sort ourselves out and couldn't have been more helpful both with what they provided and with emotional support for the family. We chose Helping Hands because they provide a contact who oversees the carers and we thought this was one of the most important features of the service.

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Review of

Helping Hands Home Care (Newport)

from Gail W (Daughter of Client) published on 21 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care have been visiting my mother who has dementia for about 3 years now.
They will do anything to help her and are so friendly.
Before Covid, they would accompany my mother on her weekly shopping trip and take her to our local leisure centre for her exercise class.
Even during
Covid they would visit twice a day as normal.
Nothing is too much trouble.
I asked my mother what she would like to write and she said that she really looks forward to their visits and enjoys chatting to them.
They are all getting much better at jigsaws as well!

Reply from Christine Ivins, Branch Care Manager at Helping Hands Home Care (Newport)

Hi Gail,
Thank you ever so much for this lovely review! It is our absolute pleasure to provide care for your mother, and we're so pleased to hear that she looks forward to our visits and enjoys chatting to us. Always happy to help!
Best wishes.

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Review of

Helping Hands Home Care (Newport)

from K H (Client) published on 14 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been in the care of Helping Hands during their journey with dementia. My parents carer and her team at your Caldicot branch have been outstanding with assisting my parents through the provision of a smile and comfort to ensuring food, fluids and medication is given. The care
sector can be difficult however the care team who have visited my parents have been thoughtful, kind, caring and nothing is too much trouble. I would highly recommend the Helping Hands Care team to provide a compassionate professional service with a humanistic approach forming friendships with their patients and lasting memories for all.

Reply from Christine Ivins, Branch Care Manager at Helping Hands Home Care (Newport)

Thank you so much for leaving such a glowing review! It's fantastic to hear how much of a difference our carers have made for both of your parents and I'm so pleased to hear how happy you are! I'll be sure to pass on your kind feedback to the team.
Best wishes.

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Awards / Recognitions (0)

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