Home Care Provider Owned by Helping Hands Home Care in Newport

having a chat and a cup of coffee when they finish. I would recommend them to anyone in the same position that I was in.

really enjoy the regular company. She didn't need personal care, but they helped with cleaning, shopping lists, walks in the garden, appointments, and conversation. Mum liked them all, but Ffion and Alison were exceptional. Carers add notes to a portal after every visit, which you can access. There are also quarterly reviews to discuss any concerns & adjust requirements. With a bit of notice they can increase/decrease visits to suit. I work full time, so it was reassuring, to have lovely carers checking in with Mum each day. Mum has now moved to a care home. My score should be a 5, but the office staff could be abrupt when calling them. However, I would highly recommend Helping Hands.

now looks forward to their visits. They always leave her home clean and tidy and are diligent when administering her medication. I'm particularly grateful for them promptly alerting me with any concerns they have for Mum such as medication running out. The service has been excellent overall and I wouldn't hesitate to recommend them.

their services.

of being far away.

all with my Mum and they have a good attitude and most of them complete the tasks and respect the home and the job that they are there to do. You do get the occasional rushed visit and things get left but generally the areas of the home used for that visit are left clean and tidy and my Mum is happy. I appreciate that all standards are different and my Mum is fastidious in how she wants things .

The communication is caring and most of the carers have the time to sit and chat. They laugh and show a nature that proves they values the work that they do. As a family we are happy with the Helping Hands as a care option.

of the staff seems low. Recruitment and retention appear to be a real problem for the organisation and I wonder whether this is related to pay or working conditions or both. Happy staff are essential in this line of work because the clients are vulnerable and don’t want to feel as if they are a burden.

others. The quality of care they provided was exemplary. From the outset, they took it upon themselves to understand Mum, her needs, likes and dislikes. They took time to talk to me about Mum as well as talking to Mum herself. They discovered the things Mum liked to eat and cooked her lovely, nutritious meals which Mum clearly enjoyed. Mum was fiercely independent; she didn't readily accept help and could be quite stubborn. The carer had a very patient, encouraging approach, involving Mum in everything they safely could and succeeding with gentle persuasion. End of life care given with sensitivity and compassion. Hourly relief care was provided by the local Helping Hands branch. Thank you.

look after Dad in a kind but professional manner. They relate well to him and seem to tread the fine line between keeping him company and giving him his own space.
It really helps my peace of mind to know that Dad is so well cared for.
Communication between myself and the carers, as well as with their line manager, is excellent, as is the ongoing monitoring of Dad's needs.

to her needs and sympathetic in the manner in which she was looked after.

very difficult to cover the two hours in the day when they could not guarantee cover although they were very flexible about when those two hours would be. In the end, this was not the right care for my Father but they did provide us with the help at the time when we were trying to sort ourselves out and couldn't have been more helpful both with what they provided and with emotional support for the family. We chose Helping Hands because they provide a contact who oversees the carers and we thought this was one of the most important features of the service.

Covid they would visit twice a day as normal.
Nothing is too much trouble.
I asked my mother what she would like to write and she said that she really looks forward to their visits and enjoys chatting to them.
They are all getting much better at jigsaws as well!

sector can be difficult however the care team who have visited my parents have been thoughtful, kind, caring and nothing is too much trouble. I would highly recommend the Helping Hands Care team to provide a compassionate professional service with a humanistic approach forming friendships with their patients and lasting memories for all.