Helping Hands Home Care in Lancashire | 3 Home Care Providers

Review of
Helping Hands Home Care (Accrington)
from T W (Daughter of Client) published on 3 December 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been visiting my parents for over 2 years at lunchtime making lunch, sandwiches for their tea, giving medication and some housework. I have found them very professional at all times, always on time and communicate well. They will always contact me if they have any concerns about

my parents, all the care workers appear to enjoy their job and are very kind. I would highly recommend them.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Accrington)Thank you for taking the time to leave us a review, we really do appreciate it.

We are delighted to hear that found Helping Hands to be professional, and communicate well, always contacting you if they have any concerns about your parents.

It is also amazing to know that our carers are kind, always on times and appear to enjoy their job.

We will be sure to pass on your feedback to the team, who will be pleased to read your comments.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Blackpool)
from A F (Daughter of Client) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Communication has not been very good lately, and staff levels need improvement. I feel staff should be more persistent in getting mum to do tasks especially around personal hygiene, but she can be difficult. Generally they all seem friendly enough.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Blackpool)Good morning ,
Thank you for sharing your feedback.
We are sorry to hear that communication hasn't met your expectations recently and appreciate you bringing this to our attention. We also understand your concerns around encouraging personal care tasks and will work with the team to provide additional support and strategies. It is however reassuring to know you find our staff friendly.
We will share your comments with the team and continue striving to deliver the best possible care for your mum.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Blackpool)
from B A (Daughter-in-law of Client) published on 28 November 2025 Submitted via Website • Report

Overall Experience

Initial contact with the manager at the review visit was conducted in a professional and timely manner. We were listened to and information was gathered and adhered to. The carers were kind and considerate to my mother's changing needs. We had good two way communication and worked together to solve

issues re medication. They work with mother has improved her health and wellbeing. I would highly recommend Helping Hands Care provider.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Blackpool)Good Morning,

Thank you so much for sharing your experience with Helping Hands.

We are delighted to hear that our team provided professional support and worked closely with you to ensure your mother's needs were met.

It is wonderful to know that the care and communication have had such a positive impact on her health and well being.

Your recommendation means a great deal to us, and we'll make sure your kind words are shared with the carers and manager involved.

Kindest regards
Katie

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Review of
Helping Hands Home Care (Preston)
from Robert L (Husband of Client) published on 21 November 2025 Submitted via Website • Report

Overall Experience

All of the Helping Hands carers are warmly welcomed by my wife when they arrive at our house each morning to assist her with showering and dressing. The carer is always on time, courteous and treats my wife with dignity, consequently they have all built up a very pleasant relationship with my wife.

They always leave the bathroom neat and tidy when they leave and ensure that all tasks concerning my wife's well being have been well catered for. I have no problem in recommending Helping Hands Preston to friends and relatives.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Preston)Robert.
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to hear that the carers are welcomed by your wife when they arrive at your house each morning to assist her. And it is great to hear that they are always on time, courteous and treat your wife with dignity, consequently, meaning they have built up a very pleasant relationship with each other.
It is also great to hear that the carers always leave the bathroom neat and tidy and they ensure that all the tasks concerning your wife's well-being have been catered for.
We will now be sure to share your feedback with the team. He will be thrilled to read your comments.
kindest regards and thanks
Katie

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Review of
Helping Hands Home Care (Preston)
from Janet P (Daughter of Client) published on 18 November 2025 Submitted via Website • Report

Overall Experience

My 91 year old mum has a carer once a week to help her bathe. I also engage a carer daily for her whilst I am on holiday for a welfare visit. Helping Hands employ wonderful carers who mum really likes, they are always on time and stay for the allotted period. I have recommended them to several friends

for their parents. The office staff are very helpful and keep you informed of the rota and any invoices.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Preston)Janet,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are thrilled to know you feel we employ wonderful carers who your Mum really likes, are punctual and stay for the allotted times and the office staff are very helpful and keep you informed of the rota and invoices.
It is also lovely to hear you have recommend Helping Hands to several friends for their parents.
We will be sure to pass on your feedback to the team who will be happy to receive and read your comments
Kindest regards
Katie

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Review of
Helping Hands Home Care (Preston)
from Jackie H (Daughter of Client) published on 13 November 2025 Submitted via Website • Report

Overall Experience

This review refers to the last 12 months really. Helping Hands have provided an excellent service.
They are very friendly and helpful. The staff in the office go above and beyond to accomodate any special requests. They are the most patient carer's who have treated Mother with great care and dignity.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Preston)Jackie,
Thank you for sharing your feedback, we really are very grateful.
We are delighted to hear that over the past 12 months our carers have been very friendly and helpful and have treated your mother with patience and dignity.
It is also great to know that our office team goes above and beyond to accommodate your special requests.
Your kind words will be shared with the team who will be thrilled to know their efforts are so appreciated.
Kindest regards and thanks
Katie

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Review of
Helping Hands Home Care (Blackpool)
from Henry B (Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Very good excellent thanks.. always prompt polite, courteous and extremely helpful. Living on my own it was invaluable in the morning to get showered, dressed downstairs and breakfast . I understand weekends are difficult to fill but that proved no problem to you. I would certainly if need be use you

again I'm thoroughly recommend asked to consider the packages you offer. Kind regards.

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Review of
Helping Hands Home Care (Accrington)
from Julie W (Daughter of Client) published on 13 February 2025 Submitted via Website • Report

Overall Experience

I had the pleasure of having daily nursing care for my father in the latter stages of dementia. From the very first contact the service was amazing. The management were always available to help,always looking to do their very best for me and dad. The nursing staff incredible always going the extra mile

whenever needed truly a credit to the profession.without doubt I could not have managed during this time without them and even when dad went into residential care they still went to see him settled. They were and are like extra family so much so that on dads passing they attended his funeral. Cannot praise the whole team enough, my dad loved them and so did I, we will be forever grateful.

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Review of
Helping Hands Home Care (Preston)
from S P (Son of Client) published on 12 July 2023 Submitted via Postal Card • Report

Overall Experience

Helping Hands Home Care (Preston) looked after Mum daily for nearly two years and every day have delivered outstanding service!
The staff are very professional, caring, kind and friendly and the management team always available and positively responsive to mums needs. Highly recommended.

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Review of
Helping Hands Home Care (Accrington)
from Sheila H (Wife of Client) published on 13 March 2023 Submitted via Postal Card • Report

Overall Experience

All staff are courteous and helpful, so kind and treat my husband with the respect he deserves.

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Review of
Helping Hands Home Care (Accrington)
from L G (Daughter of Client) published on 13 March 2023 Submitted via Postal Card • Report

Overall Experience

On the whole staff are timely, friendly and see to Mums needs well.
Will always carry out any duties within and if we need anything extra such as bed changing it is always done.
I am very happy with the care received.

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Review of
Helping Hands Home Care (Preston)
from S S (Daughter of Client) published on 7 December 2022 Submitted via Website • Report

Overall Experience

Helping Hands Home Care have supported my Mum pre and post her recent operation. They have been informative, welcoming, efficient and supportive whilst delivering a high standard of care.
I am very grateful and pleased with all the care my Mum has received and will not hesitate in contacting Helping

Hands in the future for their services. Thank You.

Reply from Karen Cuerden, Branch Care Manager at Helping Hands Home Care (Preston)Thank you ever so much for leaving such a lovely review! I'm absolutely delighted to hear how happy you are with our service and that our team have been so welcoming and supportive whilst delivering a high standard of care. Your kind feedback truly means the world to us!
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Christine C (Daughter of Client) published on 29 August 2022 Submitted via Postal Card • Report

Overall Experience

A person-centred service was provided from the commencement of the care package. This enabled me to complete my own tasks confident that all her care needs would be met and she would have enjoyed the company. The carers understood the importance of talking, listening and explaining to people living

with dementia. I would have no hesitation in recommending this service to anyone.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)Hi Christine,
Thank you so much for leaving such lovely comments about our carers! I'm delighted to hear how pleased you are with our person-centred service and that you were able to complete your own tasks as a result of our care. Always happy to help!
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Shirley F (Client) published on 18 July 2022 Submitted via Website • Report

Overall Experience

All the staff have been very good without exception. Efficient, reliable and caring. I will be happy to recommend Helping Hands to others. I have needed short-term care following surgery, so I have needed help to regain my independence

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)Hi Shirley,
Thank you ever so much for this lovely review! It's absolutely wonderful to hear how you find our carers so efficient, reliable and caring - we couldn't be more grateful for your kind words!
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Carol G (Wife of Client) published on 18 July 2022 Submitted via Website • Report

Overall Experience

I want the very best care provider for my husband, and this care company excel; its care with a capital C!
Both my husband and I know that he is receiving from all his morning and evening carers such excellent help in all that they do during their visits. They laugh along with him, treat him with

respect, listen to him and talk with him (not at him!). They are very diligent in all that they do, and I am informed straightaway (with his knowledge and permission) if there is any cause for concern regarding his health. I know that he feels very 'comfortable' with them, and I notice clearly that they brighten his day/eves by being there to help him and to make him feel he is safe and cared for, and they do not make him feel as though he's being rushed. I do wish I'd discovered this care company before, but so relieved now that I have. The bottom line is that Helping Hands Preston keeps their promise in what they say, they will do; they do it with kindness, understanding, empathy, and very reliable also.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)Hi Carol, thank you ever so much for this brilliant review! I'm absolutely thrilled to hear how much your husband has benefited from our support and that our carers brighten his day and make him feel safe and cared for. It is our pleasure to provide care for your husband, and we can't thank you enough for your kind words.
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from Stuart K (Client) published on 15 July 2022 Submitted via Postal Card • Report

Overall Experience

Couldn't get any better. Always on time. Pleasant.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)Thank you ever so much for the wonderful review and the five stars!
Best wishes.

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Review of
Helping Hands Home Care (Preston)
from H B (Wife of Client) published on 15 July 2022 Submitted via Website • Report

Overall Experience

Been using Helping Hands for approx. 13 months to provide care for my husband, so I can take a break from caring duties. He has ongoing cancer and in January 2021 he had surgery to remove a metastases tumour from his brain. This means he needs help with daily tasks such as meal preparation. He also

benefits socially from the company and conversation of new people. We have found all the staff to be pleasant, caring and hard-working and would recommend them.

Reply from Kerrie Whaite, Branch Care Manager at Helping Hands Home Care (Preston)Thank you so much for leaving such a brilliant review! It is our absolute pleasure to provide care for your husband and I am delighted to hear how he has benefitted from our support. Your kind feedback truly means the world to us. Best wishes.

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Review of
Helping Hands Home Care (Blackpool)
from Barbara B (Wife of Client) published on 15 July 2022 Submitted via Website • Report

Overall Experience

Very pleased to have found Helping Hands. I found their approach very positive and professional. Very satisfied with the carer they matched my husband up to and things are working very well. I feel confident going out and spending some time doing things for myself, knowing that my husband is being well

cared for.

Reply from Craig Murrary, Branch Care Manager at Helping Hands Home Care (Blackpool)Thank you so much for leaving such a wonderful review. I'm delighted to hear how satisfied you are with our service and that you're able to do things for yourself knowing that your husband is being well cared for. Your kind feedback is very much appreciated

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Review of
Helping Hands Home Care (Blackpool)
from Steve R (Son of Client) published on 2 June 2022 Submitted via Website • Report

Overall Experience

The positive difference I have seen in my mum since Helping Hands has been back caring for her is amazing, she is getting around the house, eating, drinking and regaining weight. All the visiting carers are so friendly and helpful and the management and office team have been agreeable to everything

I have requested. With Helping Hands now visiting my mum I feel so much more relaxed, especially when I am not able to go around myself. To the manager and team, thank you.

Reply from Craig Murrary, Branch Care Manager at Helping Hands Home Care (Blackpool)What an amazing review - thank you so much! I'm thrilled to hear that you feel more relaxed as a result of our carers and it's so fantastic that you've seen a positive difference in your mum. It's our absolute pleasure to provide care for your mum and your kind feedback means so much.
Best wishes.

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Review of
Helping Hands Home Care (Blackpool)
from Carol K (Daughter of Client) published on 2 March 2022 Submitted via Website • Report

Overall Experience

Helping Hands Home Care (Blackpool) have been looking after my father, who has vascular dementia, in a one to one capacity in a nursing home. He has challenging behaviour so needs that bit of extra attention. Helping Hands have been working with my father since last August and they have been excellent

with him. From the initial meeting with the manager, who grasped very quickly what was required to the carers they put in place I have felt quite confident that my father is receiving the assistance he requires. They look after him with patience and compassion, helping with whatever is needed, taking him out for a drive, a coffee or lunch sometimes and more. I feel confident that while Helping Hands are with him I don’t need to worry as I know they are all lovely, caring and patient people who understand people with dementia. I would confidently recommend Helping Hands to anyone who needs help with their loved ones. Highly highly recommend.

Reply from Craig Murrary, Branch Care Manager at Helping Hands Home Care (Blackpool)Hi Carol,
Thank you for taking the time to leave an amazing review! I'm really pleased that we were able to support your father and I'm thrilled to hear how happy you are with our service. I'll pass on your kind feedback to the team.
Best wishes.

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Home Care Providers Owned by Helping Hands Home Care in Lancashire

Helping Hands Home Care Locations in Lancashire (3)

Helping Hands Home Care Reviews in Lancashire (22)

Helping Hands Home Care (Accrington)

Helping Hands Home Care (Blackpool)

Helping Hands Home Care (Blackpool)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Blackpool)

Helping Hands Home Care (Accrington)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Accrington)

Helping Hands Home Care (Accrington)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Preston)

Helping Hands Home Care (Blackpool)

Helping Hands Home Care (Blackpool)

Helping Hands Home Care (Blackpool)

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