Home Care Providers Owned by Helping Hands Home Care in Dorset
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Dorset for Helping Hands Home Care are showing below.
View the details of all 150 locations (with 1739 reviews) owned by Helping Hands Home Care
Helping Hands Home Care Locations in Dorset (3)
Helping Hands Home Care (Poole)
9.9
15 reviews
Unit 2, Fleetswood Court 431-441, Wimborne Road, Poole BH15 3EE
"Helping Hands Poole have been amazing. They have provided my mother with the help and support she needed. She has thoroughly enjoyed the…" Read all 15 reviews
Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, Helping Hands Home Care provides individually tailored support that is completely unique… Read more about Helping Hands Home Care (Poole)
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £33.05 / hour
- Live-in Care from £1,895 / week
Helping Hands Home Care (Ferndown)
8.3
8 reviews
12 Victoria Road, Ferndown BH22 9HZ
"Over the last couple of years, Dad's health deteriorated with an increasing number of hospital admissions. Helping Hands were great. The…" Read all 8 reviews
With over 30 years’ experience, Helping Hands is one of the UK’s leading homecare providers with more than 100 branches in England and Wales. Offering a fully managed service tailored around you, Helping Hands can offer 30-minute visits right up… Read more about Helping Hands Home Care (Ferndown)
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £33.05 / hour
- Live-in Care from £1,895 / week
Helping Hands Home Care (Christchurch)
8.0
4 reviews
9 Souhtbourne Grove, Southbourne, Bournemouth BH6 3QS
"Helping Hands Home Care, thank you so much for all of the help you are giving my mum. The carers are always friendly, caring and very…" Read all 4 reviews
Helping Hands Christchurch & Bournemouth is a branch of Helping Hands covering the BH1, BH2, BH3, BH4, BH8, BH9 & BH10 postcodes. Helping Hands Christchurch strives to deliver excellent care to the customers in its area, and can deliver packages… Read more about Helping Hands Home Care (Christchurch)
- Care Provided
- Visiting Care
- Live-in Care
- Nursing Care/Nurse Led Care
- Dementia
- Visiting Care from £33.05 / hour
- Live-in Care from £1,895 / week
Helping Hands Home Care Reviews in Dorset (27)
9.1
Helping Hands Home Care has a Group Review Score of 9.1 (9.099) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.
Review of
Helping Hands Home Care (Poole)
from Chris F (Son of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Helping Hands Poole have been amazing. They have provided my mother with the help and support she needed. She has thoroughly enjoyed the contact with all the different carers and has looked forward to seeing them throughout the day. All the carers I have personally come into contact with were happy,
caring, efficient and were genuinely dedicated to their work. It is a big thank you from me.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Poole)
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Review of
Helping Hands Home Care (Poole)
from Derek P (Client) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I really value the Helping Hands early morning visits. I have discontinued other carers during the day, but value early support. I tend to be very self-sufficient.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Poole)
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Review of
Helping Hands Home Care (Poole)
from Thelma H (Client) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everybody was very friendly, very efficient and very professional. It was a pleasure to share with staff.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Poole)
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Review of
Helping Hands Home Care (Poole)
from Pamela S (Client) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The customer day that Helping Hands do is lovely, I really enjoyed the cream tea and cake. The carrot cake was beautiful. The carers are lovely girls, all of them. I cannot fault them. I couldn't manage without them.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Poole)
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Review of
Helping Hands Home Care (Ferndown)
from M T (Son of Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Over the last couple of years, Dad's health deteriorated with an increasing number of hospital admissions. Helping Hands were great. The carers lived up to their title - they truly cared & the management team at Ferndown were brilliant - nothing was ever too much.
We all hope we'll never need care,
We all hope we'll never need care,
but if you do, I'd recommend HH Ferndown.
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Review of
Helping Hands Home Care (Poole)
from Anthony W (Son of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since we have been using Helping Hands, we have found the care to be excellent. The communication with the team/management is very good and are always willing to help. Any issues are addressed straight away and updates are provided in a timely manner. The company is flexible with having to change visits
at short notice and suggestions are forthcoming to make the care of my father more comfortable.
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Review of
Helping Hands Home Care (Poole)
from M J (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Friendly, organised, caring, efficient carers. Treated my mum with respect and dignity as well as being friendly and chatty.
Also pleased with the clear and regular communication with the managers and office staff.
Also pleased with the clear and regular communication with the managers and office staff.
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Review of
Helping Hands Home Care (Christchurch)
from C S (Daughter of Client) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Helping Hands Home Care, thank you so much for all of the help you are giving my mum. The carers are always friendly, caring and very professional. My mum enjoys their visits and a chat. The office staff are always helpful if I need to phone about anything. It is peace of mind to know that there is
always a carer going to visit my mum morning and night. Thank you.
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Review of
Helping Hands Home Care (Poole)
from K S (Sister-in-law of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have used Helping Hands for my Sister-in-Law for companionship and helping around the home for the past 3/4 months and they have been amazing, my sister-in-law is disabled and they are a great help and such lovely people! Would definitely recommend it!
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Review of
Helping Hands Home Care (Poole)
from Phil D (Son of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have found Helping Hands to be extremely professional. They have provided excellent care and my dad really enjoys their visits. They are happy to administer medication and have even suggested extra support if they see a need. Currently they are invaluable in keeping dad safe in his own home.
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Review of
Helping Hands Home Care (Poole)
from Claire B (Daughter of Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Helping hands have improved the quality of my elderly dad's life since receiving their care. He has built up relationships with the staff. Recently, due to the quick action of the supervisor, expedited his admission to hospital following a fall and a long lie outside, we experienced the expertise. Her
actions whilst waiting for the ambulance surely saved his life. I cannot be more grateful.
The flexibility and accommodation of his needs has been exemplary since his return home. The team liaise well with the PICs team and due to this collaboration means dad can remain at home and recover.
This service I cannot recommend enough. The team deserve recognition and high praise as I know he is being well looked after and this puts my mind at ease.
The flexibility and accommodation of his needs has been exemplary since his return home. The team liaise well with the PICs team and due to this collaboration means dad can remain at home and recover.
This service I cannot recommend enough. The team deserve recognition and high praise as I know he is being well looked after and this puts my mind at ease.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)
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Review of
Helping Hands Home Care (Poole)
from Sue S (Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As acting Power of Attorney for a lady originally from Thailand on behalf of her step children, where I needed the help of a care agency as her husband passed away earlier this year. With health issues and unable to read English, she was not taking her medication or visits to the doctor and dentist.
Helping Hands Home Care were superb in helping with emergency medical appointments, regular carer visits morning and evening , the lady looked forward to their visits and chats which made her life more enjoyable.
Easy to call Helping Hands day or night if needed.
I was so lucky in finding such an amazing company.
Easy to call Helping Hands day or night if needed.
I was so lucky in finding such an amazing company.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)
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Review of
Helping Hands Home Care (Ferndown)
from J E (Daughter of Client) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My elderly mother passed away mid December 2024. I have nothing but praise for all mums carers and and Ferndown management team. They all went out of their way to look after her and keep her happy, especially in the last few months of her life. She so looked forward to their visits. Visits were often
arranged last minute and with no problems. The team who took care of her on the evening/night mum passed away stayed to keep me company, ensuring I wasn't on my own until the following morning.
Thank you to everyone at Helping Hands Home Care. Always someone to care.
Thank you to everyone at Helping Hands Home Care. Always someone to care.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Ferndown)
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Review of
Helping Hands Home Care (Poole)
from Jane N (Daughter of Client) published on 6 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Helping Hands have been caring for my dad since the end of last year. The staff have always been caring, kind and patient with him.
It has made all the difference in his life and has enabled him to stay in his own home. He really enjoys their visits and chats.
After a hospital admission at the beginning
It has made all the difference in his life and has enabled him to stay in his own home. He really enjoys their visits and chats.
After a hospital admission at the beginning
of the year, it was possible to increase the visits until Dad felt well enough to be more independent.
After an accident at home 2 weeks ago when conditions were extreme, Dad was given amazing care and was taken to hospital for treatment. Without the quick thinking and care given by the helping hands team, the situation would have been very different.
I cannot praise the team enough for their high standard of care and flexibility. Communication with them has been fantastic and she has managed to support Dad's increased needs since discharge.
Helping Hands have given my sister and me the peace of mind that my dad is in safe and caring hands with the team.
After an accident at home 2 weeks ago when conditions were extreme, Dad was given amazing care and was taken to hospital for treatment. Without the quick thinking and care given by the helping hands team, the situation would have been very different.
I cannot praise the team enough for their high standard of care and flexibility. Communication with them has been fantastic and she has managed to support Dad's increased needs since discharge.
Helping Hands have given my sister and me the peace of mind that my dad is in safe and caring hands with the team.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)
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Review of
Helping Hands Home Care (Poole)
from Jane C (Daughter of Client) published on 14 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have recently arranged for Helping Hands to provide care for my mum who lives in her own flat and is very frail. From our initial meeting to assess Mum's needs, to find out what she likes, to her regular visits, everyone has shown such kindness, professionalism and attention to Mum's ongoing care.
She
She
really looks forward to her carers twice a day, feeling very at ease, and she has a good routine now with help for those tasks she finds difficult now. It is such piece of mind for me too, knowing that she looks forward to her visits, her chats and they treat her with such kindness and respect.
Thank you so much, I am so very pleased we chose Helping Hands, and would not hesitate to recommend you all there.
Thank you so much, I am so very pleased we chose Helping Hands, and would not hesitate to recommend you all there.
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Review of
Helping Hands Home Care (Poole)
from Deborah H (Daughter of Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have had very good and reliable support for our Mum. She has not had much, one or two visits a week, but it has been very good. Well organised, good communication and the carer herself was delightful.
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Review of
Helping Hands Home Care (Poole)
from G B (Client) published on 20 October 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carer arrived on time and we immediately started talking and sharing information about ourselves.
The atmosphere was very relaxed and I explained what I would like the carer to do on this visit. I'm sure the extra help and company will be very welcome each week. I think the carer is flexible enough
The atmosphere was very relaxed and I explained what I would like the carer to do on this visit. I'm sure the extra help and company will be very welcome each week. I think the carer is flexible enough
to fit in with my needs which may vary according to my health.
Reply from Liz Harvey, Branch Care Manager at Helping Hands Home Care (Poole)
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Review of
Helping Hands Home Care (Poole)
from Richard M (Client) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always professionally correct, a great help in getting up in the morning. Carer is very good.
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Review of
Helping Hands Home Care (Ferndown)
from S W (Daughter of Client) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mum gets good care from Helping Hands overall. Although more mature carers seem to give a better service and show more care than the young ones. I think more training is needed for younger, new carers. I am an ex-manager/trainer in retail and know your staff are only as good as their training!
Also,
Also,
think that there are times when my mother doesn't get her full 45 minutes care! Which is not good! (My mother has Alzheimer's disease).
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Review of
Helping Hands Home Care (Ferndown)
from Peter B (Husband of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have had a number of carers over time. They have always been timely, courteous and mindful of our changing needs, especially over the period of the pandemic, as we were shielding. They have responded well to occasional changes to our schedule.
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