Helping Hands Home Care in Dorset | 3 Home Care Providers

Review of
Helping Hands Home Care (Ferndown)
from N V (Son of Client) published on 5 February 2026 Submitted via Website • Report

Overall Experience

My mum has been diagnosed with dementia and latterly with a terminal disease. It has left her very confused at times but at other times she is fully aware of where she is and can get very upset about small changes. We have engaged Helping Hands to help ensure that medication is administered and that

help and companionship is available.

They have been very flexible with changing needs and undertake various tasks to allow her to stay in her own home.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ferndown)Thank you very much for taking the time to share such a thoughtful and heartfelt review. Navigating both dementia and a terminal illness can be incredibly difficult, especially with the fluctuations in awareness and the emotional impact that even small changes can bring.
We are genuinely pleased to know that Helping Hands have been able to support her with medication, companionship, and the reassurance she needs. It is also wonderful to hear that the team's flexibility has helped her remain in the comfort of her own home, adapting to her changing needs and undertaking tasks that make a real difference to her wellbeing.
Your feedback means a great deal, and I will ensure the team hears your kind words-they will be truly grateful.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Ferndown)
from M B (Son of Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

The Ferndown Team have been so caring and supportive for my father and their dedication and allowed him to stay in his own home for 3 years. They showed great flexibility and initiative in problem solving. He received the highest level of care and company during this time and we are so grateful for

everything they have done.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Ferndown)Good Afternoon,

Thank you very much for taking the time to share your thoughtful feedback with us.
We are truly pleased to hear that the Ferndown team have provided such caring and supportive assistance to your father over the past three years. It is wonderful to know that their dedication, flexibility and problem-solving skills have helped him to remain comfortably in his own home, while also receiving the highest level of care and companionship.
Your kind words mean a great deal to the team, and we are sincerely grateful for your appreciation of everything they have done.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Poole)
from Gill C (Daughter of Client) published on 3 February 2026 Submitted via Website • Report

Overall Experience

We are coming up to our first year of support for our elderly Mum. She is 93y, with a range of challenges which includes the early stages of Dementia + Alzeimers.
The team from Helping Hands have been happy to support Mum with light cleaning, preparing meals, administering meds etc and then also offering

friendly chat and companionship. It has been brilliant and mum has responded well to the support. We have needed to regularly update Mums care plan and increase her support in different areas. We have found the team at HH to be really supportive and they listen to us and Mum which is so important.
It has all worked and continues to be working really well

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Poole)Good morning,
Thank you very much for taking the time to share your detailed and thoughtful feedback with us.
We are delighted to hear that your mother has benefited from almost a year of support, and that the team has been able to assist her with such a wide range of needs including light cleaning, meal preparation, medication support, and, importantly, friendly chat and companionship. It is wonderful to know that she has responded so well to the care provided.
We truly appreciate your comments about the ongoing updates to your mothers care plan and the increased support where needed. It is reassuring to hear that you have found the team to be supportive, attentive, and willing to listen both to you and to your mother, which is such an essential part of providing personcentred care.
Your kind words mean a great deal to the team, and we are grateful for your recognition of their continued dedication.
Kindest regards
Katie

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Review of
Helping Hands Home Care (Ferndown)
from Terrence K (Husband of Client) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Super team. Always willing to help and are very much appreciated. Timekeeping is magic; how they keep to their allotted schedule is amazing.
The management behind the scenes is fantastic in every way if help is needed.

Reply from Sue Kennedy, Customer Experience Manager at Helping Hands Home Care (Ferndown)Terrence,

Thank you so much for your review and kind words.
We are comforted knowing you feel our carers are willing, punctual and supported by a fantastic management team.
Your lovely feedback means so much to all.

Kindest regards
Sue

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Review of
Helping Hands Home Care (Poole)
from Christian T (Son of Client) published on 15 December 2025 Submitted via Website • Report

Overall Experience

My father was very much in need of care at home but very reluctant to allow anyone to come in. Eventually he agreed to Helping Hands, spoke to the manager who explained they could provide a minimal service for him to get used to someone calling in to help. The daily visits quickly became very important

to him, and great help to family members knowing he had a professional going in every day. He eventually increased the time and the visits became a highlight of his day. The carers were very responsive to his requirements, helped keep his home clean and tidy, personal care, and a friendly face to chat to.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Poole)Christian,

Thank you for taking the time to leave us a review, we really do appreciate it.

It is great to hear that after being reluctant at first your Father agreed to accepts some support which have now become very important to him and his daily visits are also a great help to family members.

We are delighted to hear that after increasing his visits they are now the highlight of his day as the carers are a friendly face to chat to and are very responsive to his requirements and help to keep his home clean and tidy.

We will be sure to share your feedback with the team who will be happy to read your comments.

Kindest regards
Katie

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Review of
Helping Hands Home Care (Poole)
from Chris F (Son of Client) published on 9 October 2025 Submitted via Website • Report

Overall Experience

Helping Hands Poole have been amazing. They have provided my mother with the help and support she needed. She has thoroughly enjoyed the contact with all the different carers and has looked forward to seeing them throughout the day. All the carers I have personally come into contact with were happy,

caring, efficient and were genuinely dedicated to their work. It is a big thank you from me.

Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Poole)Chris, Thank you for taking the time to leave us a review, we really do appreciate it.We are pleased to hear Helping Hands Poole have been amazing in providing your mother with the help and support she needed and she has thoroughly enjoyed seeing all the carers and looked forward to seeing them.It is also great to hear that all the carers you have come into contact with were happy, caring, efficient and dedicated to their work. We will be sure to pass on your feedback to the team at PooleKindest regards Katie

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Review of
Helping Hands Home Care (Poole)
from Derek P (Client) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

I really value the Helping Hands early morning visits. I have discontinued other carers during the day, but value early support. I tend to be very self-sufficient.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Poole)Thank you for taking the time to leave us a 5* review, we really do appreciate it.
It is great to hear you value the support Helping Hands provide during your early morning visits.
We will be sure to pass on your feedback to the team at Poole.
Kindest regards

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Review of
Helping Hands Home Care (Poole)
from Thelma H (Client) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

Everybody was very friendly, very efficient and very professional. It was a pleasure to share with staff.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Poole)Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to hear everybody at our Poole branch is very friendly, efficient and professional.
We will be sure to pass on your kind feedback to the team
Kindest regards

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Review of
Helping Hands Home Care (Poole)
from Pamela S (Client) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

The customer day that Helping Hands do is lovely, I really enjoyed the cream tea and cake. The carrot cake was beautiful. The carers are lovely girls, all of them. I cannot fault them. I couldn't manage without them.

Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Poole)Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to hear you enjoy the customer day Helping hands at Poole hold and you especially enjoy the cream tea and cake.
It is also great to hear the carers are all lovely and you cannot fault them.
We will be sure to pass on your kind feedback to the team at Poole.
Kindest regards

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Review of
Helping Hands Home Care (Ferndown)
from M T (Son of Client) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

Over the last couple of years, Dad's health deteriorated with an increasing number of hospital admissions. Helping Hands were great. The carers lived up to their title - they truly cared & the management team at Ferndown were brilliant - nothing was ever too much.
We all hope we'll never need care,

but if you do, I'd recommend HH Ferndown.

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Review of
Helping Hands Home Care (Poole)
from Anthony W (Son of Client) published on 26 February 2025 Submitted via Website • Report

Overall Experience

Since we have been using Helping Hands, we have found the care to be excellent. The communication with the team/management is very good and are always willing to help. Any issues are addressed straight away and updates are provided in a timely manner. The company is flexible with having to change visits

at short notice and suggestions are forthcoming to make the care of my father more comfortable.

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Review of
Helping Hands Home Care (Poole)
from M J (Daughter of Client) published on 25 February 2025 Submitted via Website • Report

Overall Experience

Friendly, organised, caring, efficient carers. Treated my mum with respect and dignity as well as being friendly and chatty.
Also pleased with the clear and regular communication with the managers and office staff.

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Review of
Helping Hands Home Care (Christchurch)
from C S (Daughter of Client) published on 17 February 2025 Submitted via Postal Card • Report

Overall Experience

Helping Hands Home Care, thank you so much for all of the help you are giving my mum. The carers are always friendly, caring and very professional. My mum enjoys their visits and a chat. The office staff are always helpful if I need to phone about anything. It is peace of mind to know that there is

always a carer going to visit my mum morning and night. Thank you.

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Review of
Helping Hands Home Care (Poole)
from K S (Sister-in-law of Client) published on 13 February 2025 Submitted via Website • Report

Overall Experience

I have used Helping Hands for my Sister-in-Law for companionship and helping around the home for the past 3/4 months and they have been amazing, my sister-in-law is disabled and they are a great help and such lovely people! Would definitely recommend it!

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Review of
Helping Hands Home Care (Poole)
from Phil D (Son of Client) published on 11 February 2025 Submitted via Website • Report

Overall Experience

We have found Helping Hands to be extremely professional. They have provided excellent care and my dad really enjoys their visits. They are happy to administer medication and have even suggested extra support if they see a need. Currently they are invaluable in keeping dad safe in his own home.

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Review of
Helping Hands Home Care (Poole)
from Claire B (Daughter of Client) published on 20 January 2025 Submitted via Website • Report

Overall Experience

Helping hands have improved the quality of my elderly dad's life since receiving their care. He has built up relationships with the staff. Recently, due to the quick action of the supervisor, expedited his admission to hospital following a fall and a long lie outside, we experienced the expertise. Her

actions whilst waiting for the ambulance surely saved his life. I cannot be more grateful.
The flexibility and accommodation of his needs has been exemplary since his return home. The team liaise well with the PICs team and due to this collaboration means dad can remain at home and recover.
This service I cannot recommend enough. The team deserve recognition and high praise as I know he is being well looked after and this puts my mind at ease.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Poole)
from Sue S (Client) published on 20 January 2025 Submitted via Website • Report

Overall Experience

As acting Power of Attorney for a lady originally from Thailand on behalf of her step children, where I needed the help of a care agency as her husband passed away earlier this year. With health issues and unable to read English, she was not taking her medication or visits to the doctor and dentist.

Helping Hands Home Care were superb in helping with emergency medical appointments, regular carer visits morning and evening , the lady looked forward to their visits and chats which made her life more enjoyable.
Easy to call Helping Hands day or night if needed.
I was so lucky in finding such an amazing company.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Ferndown)
from J E (Daughter of Client) published on 17 January 2025 Submitted via Postal Card • Report

Overall Experience

My elderly mother passed away mid December 2024. I have nothing but praise for all mums carers and and Ferndown management team. They all went out of their way to look after her and keep her happy, especially in the last few months of her life. She so looked forward to their visits. Visits were often

arranged last minute and with no problems. The team who took care of her on the evening/night mum passed away stayed to keep me company, ensuring I wasn't on my own until the following morning.
Thank you to everyone at Helping Hands Home Care. Always someone to care.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Ferndown)Hi, thank you so much for taking the time to leave us a review. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Poole)
from Jane N (Daughter of Client) published on 6 January 2025 Submitted via Website • Report

Overall Experience

Helping Hands have been caring for my dad since the end of last year. The staff have always been caring, kind and patient with him.
It has made all the difference in his life and has enabled him to stay in his own home. He really enjoys their visits and chats.
After a hospital admission at the beginning

of the year, it was possible to increase the visits until Dad felt well enough to be more independent.
After an accident at home 2 weeks ago when conditions were extreme, Dad was given amazing care and was taken to hospital for treatment. Without the quick thinking and care given by the helping hands team, the situation would have been very different.
I cannot praise the team enough for their high standard of care and flexibility. Communication with them has been fantastic and she has managed to support Dad's increased needs since discharge.
Helping Hands have given my sister and me the peace of mind that my dad is in safe and caring hands with the team.

Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Poole)Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review of
Helping Hands Home Care (Poole)
from Jane C (Daughter of Client) published on 14 November 2024 Submitted via Website • Report

Overall Experience

We have recently arranged for Helping Hands to provide care for my mum who lives in her own flat and is very frail. From our initial meeting to assess Mum's needs, to find out what she likes, to her regular visits, everyone has shown such kindness, professionalism and attention to Mum's ongoing care.
She

really looks forward to her carers twice a day, feeling very at ease, and she has a good routine now with help for those tasks she finds difficult now. It is such piece of mind for me too, knowing that she looks forward to her visits, her chats and they treat her with such kindness and respect.
Thank you so much, I am so very pleased we chose Helping Hands, and would not hesitate to recommend you all there.

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Home Care Providers Owned by Helping Hands Home Care in Dorset

Helping Hands Home Care Locations in Dorset (3)

Helping Hands Home Care Reviews in Dorset (32)

Helping Hands Home Care (Ferndown)

Helping Hands Home Care (Ferndown)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Ferndown)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Ferndown)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Christchurch)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Ferndown)

Helping Hands Home Care (Poole)

Helping Hands Home Care (Poole)

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