Home Care Providers Owned by Helping Hands Home Care in Norfolk

Good selection of carers. Only one I had to discard (cold and impersonal). All the others I have found to be kind and patient and hard working. Some are a little inexperienced but always willing and they try to please. Management on the whole helpful and try to accommodate timings on rotas. My only disappointment is management's reluctance to discuss any shortcomings with the carers themselves. Perhaps this is because they are often short staffed so are maybe worried they will lose the carers involved if they point out any problems.

Recently, the amount of notice needing to be given in order to cancel a call (without having to pay) has increased from 2 days to 7 days. What a huge jump and a definite drawback to using this company. It's not reasonable to expect customers to plan ahead to this degree. Fine if you're going on holiday for 3 or more days but not otherwise.

Excellent overall service. Punctual, caring and thoughtful. Zoe and Julie have been, and continue to be, major factors in Marion's recovery. The office staff are invariably helpful. Many thanks to everyone at Hrlping Hands.

Helping Hands have been providing care for my 93 year old mother since June 2025 following discharge from hospital, initially once a week to help with showering, but now several times a week to support her increasing needs. I have also been able to arrange temporary additional cover for when I have been away on holiday which has been very much appreciated. They have provided excellent and compassionate care which have allowed my mother to remain independent in her own home. The staff are lovely and I can not recommend Helping Hands highly enough.

They were also very prompt when Mum needed to increase the care she was receiving.

Helping Hands have travelled with us on my mum's Alzheimer's journey for a number of years now. The carers and office staff really care about my mum and have always been compassionate and supportive to us all. Always going out of their way to accommodate any extra care whenever it is needed. I feel my mum is treated with respect and dignity and couldn't wish for more and would recommend Helping Hands without hesitation.

I have recommended without hesitation to my friends in similar circumstances to our own.

As a family we are very happy with the service proved & the peace of mind that dad is " in good hands "

Mum has only been a client for a few months but we can already see the beneficial boost to her life that her so-far weekly visit from Helping Hands staff brings her. Also, for me not being that local, it's great to know that the service delivered by Helping Hands staff allows both Mum and myself the reassurance that, should problems begin to arise, I will as agreed between us be given a heads up to take action as assessed by their professional friendly client visitors. It's also very reassuring to know that Helping Hands care could be rapidly stepped up if the need arose. During the assessment process there was ample opportunity to define exactly what it was re wished Helping Hands to do for us and when, how often, how and who we wanted her visitation team to be. Since then they have stuck to the agreed terms, delivering friendly, on-time, reliable, good-value professional support in the way we wanted. Happy to recommend.

I am always very pleased that when i phone in for extra hours for hospital/dental/doctors appointments the office are always very good at sorting this for me.

Very good adaptable, helpful carers and office personnel, always clean, tidy and well equipped, protective clothing and masks etc, well trained and very polite and helpful, over and above. Excellent communication with Janet.

My mother receives support 3 times per week currently. The carers are professional, friendly, responsive and ready to listen. Really happy with the Helping Hands carers and the organising team that regularly check in to make sure all is going well.

My Mum is having a very positive experience with the care company so far. The carers are cheerful and willing to help with anything. I have been very happy with arrangements for cancellation of sessions when it is necessary.

Pleased with the support and encouragement.

Did all I asked efficiently and with good humour.

Easy to organise, prompt service with excellent communication between my mother and myself and sister. Staff always polite and kind. Happy to do lots of different jobs as well as the initial requirements. Great to have a schedule ahead of time.

My mother has needed care for her feet, which has involved them having to be soaked for an hour before being treated. The staff who came have all been very friendly, attentive and kind - doing other odd jobs during the soaking periods, but also taking the time to talk to mum, who is a widow who lives alone.

Would thoroughly recommend them.

This was the first time I have had to have help and all your staff have made it an easy and very friendly experience. They are always on time and do all they can to make their visits a good time with all their help, I enjoy their company, especially as they are often my only visitors in a day.

From start to finish excellent service, I needed care for mum while I took a trip away, before I went she had a fall, the care I had arranged for overnight care wasn't enough so it was arranged at a days notice for 3 ladies 1 each day to sit with with Mum, she had a lovely time with them all. They were fantastic, kind, caring and treated mum with utmost respect. Couldn't of asked for more, I could relax away.