Home Care Providers Owned by Helping Hands Home Care in Staffordshire

Please avoid these at all cost after advising I only wanted short term care as parent was awaiting residential placement this was agreed within the assessment which took little under 30 mins, after parent went into residential care under the 4 week period with which I was advised would be ok, fees were taken out of the bank account with no invoice presented to cover the initial assessment. It has taken nearly 4 months to get a response to which I am not entitled to a refund. Be careful what you are signing for.

Thank you from the bottom of my heart.

My cleaner is excellent.She is very polite and is a very cheerful.Always on time.i can only repeat what have I have put.The service I have had upto now is well in line with what I signed up for and that is my view.

Had my first visit from Helping Hands today, what a wonderful experience. Lady was so lovely and did a wonderful job in my home. I would highly recommend Helping Hands to anybody who is thinking about such a service. I struggled for fare too long should have got help much sooner.

Satisfied with most of the staff. Some seem more efficient and friendly than others. (Favhat very friendly). Get worried if not on time, but do understand you may be short staffed. Overall, very happy with the service.

The care for our mum by using Helping Hands at Cannock has been outstanding. My mum initially started by having a few visits a week from carers and gradually these visits have increased to twice daily to assist with medicine, meals, shopping, collecting a newspaper and some friendly company. Communication is excellent, I can read about the visits and any issues online and if there are any particular problems we receive emails promptly. My sisters and I are very grateful to all the carers that visit mum and to the staff in the office that have all enabled mum to stay happily living in her home. Thank you

Thank you.

Thank you do much for all your care and help in the past 18 months.

The carers are excellent & Mum looks forward to her visits

From my very first phone call to the girls that come to my Father In laws home. They are all very professional, reliable and lovely and i have total faith in them. Thoroughly recommended to anyone who is looking for help for their loved ones.

All the carers involved in Mum's care were amazing, going above and beyond to help when she most needed it. The management team managed to get extra help at short notice when Mum was taken ill. She was treated with dignity and compassion throughout.

Helping Hands have cared for my mum for several months, until she deteriorated and her care was taken over by the palliative team. Mum lives with us so we had a lot of contact with the staff. They treated mum like family, she loved them all. If they felt there was a problem, one of the management team would call me or my daughter to let us know. They were also very helpful if I needed extra calls, they never once let me down. Nicola, the manager, and her team are professional, experienced and so very caring. I can't thank them enough for their love and care.

Helping Hands have been providing care coverage for my father for the past 2 years. We feel very safe in their hands. My father looks forward to their visits, and they always treat him with respect. Nothing is too much trouble for them. We wholeheartedly recommend them to others looking for care.

Shaun.

I would have no hesitation in recommending this team.

I used HH when my father became poorly. A few years later, my mother became unwell rapidly and I called HH who put care in place the next day! It was very expensive but it was a lifesaver as my grandson was only 4 days old and I needed to be there to support his mum. We then worked out a plan to reduce care as my mother improved. Ladies are lovely, reliable and friendly. Easy to get in touch with the office and pay monthly bill.

We have not had any issues with any of the ladies. All good and all very kind.

It is nice that she has continuity of staff.

Pleased with my care from all carers. No complaints.

All my experiences with the carers is a vert positive one. They are all friendly and do everything I ask them to. They know what to do and its done properly. I am very impressed with all the carers that come to me. I am fond of all of them. The office staff are very professional and lovely to talk to. I am very happy with helping hands.