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Home Care Providers Owned by Helping Hands Home Care in North Yorkshire

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9.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Helping Hands Home Care in North Yorkshire

Only the locations & reviews in North Yorkshire for Helping Hands Home Care are showing below.

View the details of all 146 locations (with 1628 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in North Yorkshire (2)

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2 Home Care Providers owned by Helping Hands Home Care in North Yorkshire
Helping Hands Home Care (Knaresborough)

91a Knaresborough Technology Park, Manse Lane, Knaresborough HG5 8LF 

8.9 11 reviews
"The members of staff who visit me each morning I find to be a great comfort to me. They are very friendly and cant seem to do enough for…"   Read all 11 reviews

Helping Hands Knaresborough is one of the leading home care providers in the UK, offering unique, professional home care that is fully regulated by the Care Quality Commission (CQC). Whether you need regular visits to provide help with household chores… Read more about Helping Hands Home Care (Knaresborough)

  • Care Provided
  • Visiting Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £35.50 / hour
  • Live-in Care from £1,595 / week
Helping Hands Home Care (York)

6 Odsal House, Front Street, York YO24 3BL 

8.5 8 reviews
"Helping Hands are excellent. They have lovely caring staff who listen to my Mum and attend to her needs.She is often anxious so to know she…"   Read all 8 reviews

Helping Hands Home Care (York) provides a home care service to people living in the York area of North Yorkshire. A team of dedicated and skilled care staff, provide varying levels of care that can be tailored to each individual's needs. Service… Read more about Helping Hands Home Care (York)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
  • Visiting Care from £35.50 / hour
  • Live-in Care from £1,595 / week

Helping Hands Home Care Reviews in North Yorkshire (19)

9.0

Helping Hands Home Care has a Group Review Score of 9.0 (9.011) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

Overall Experience
  • 14
  • 4
  • 1
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  • 0
Date Published
  • 19
  • 5
  • 5
  • 5
  • 14
Reviewer Connection to Helping Hands Home Care
  • 6
  • 6
  • 3
  • 2
  • 1
  • 1
Review of

Helping Hands Home Care (Knaresborough)

from A A (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional flexibility in providing services. Superb staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from Frederick M (Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The members of staff who visit me each morning I find to be a great comfort to me. They are very friendly and cant seem to do enough for me. I would recommend the company to friends and other members of my family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (York)

from M L (Daughter of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands are excellent. They have lovely caring staff who listen to my Mum and attend to her needs.She is often anxious so to know she is in safe hands is very important. The Management team has been very accommodating too, nothing is too much trouble and this is certainly welcomed after a bad
experience with a previous care company. I would definitely recommend Helping Hands.
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (York)

from Michael C (Son of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager went out of her way to ensure our mum had excellent care towards the end of her life. She and her carers were lovely and gentle with mum. We felt we had a personal touch and involvement from her and we could contact her immediately if we had concerns or needed changes to care arrangement.
Thank you so much.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from Laura K (Daughter of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team are absolute angels. They care for my Mother visiting daily. They are professional and caring in every respect. They often go beyond the call of duty and for this I am eternally grateful. I live 5 hours away and knowing my Mother is being cared for by Helping Hands is extremely
reassuring. They take such pride in their work and communication with myself is excellent. We left a different care provider as I was unhappy with their lack of genuine interest in my Mother's wellbeing, finding the manager and her team at Helping hands has saved my family from a desperate situation. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from G M (Wife of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caring staff supports my husband who has dementia.
They are always cheerful, professional, and caring, and go out of their way to help my husband. They deal effectively with any issues as they arise, and have made such a difference in both of our lives.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from Ian S (Husband of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well organised and planned care. Carers are pleasant and caring and have a good knowledge of a wide range of care needs.
So far carers have been reliable and adaptable as have the management staff and accounts department.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from Amanda R (Daughter of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care (Northallerton) provides an excellent service. They have made a big difference for my Mum. Carers are always approachable and friendly. It means I can go out to work and know my Mum is well looked after. Also, very easy to contact the main office. Very satisfied with this service.
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from Bev S (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’re very new to home care and I chose Helping Hands because they had a good CQC rating and also I liked what they said on the website.
My Mum has Alzheimer's and cannot remember the carers after they have left, but she seems bright as a button and that is probably because she is eating better and
has someone to talk to as the day is moving to early evening.
Everyone I have spoken to are absolutely lovely and nothing is too much trouble. They offer advice and support even without me asking.
Very glad I picked this company!
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  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from Wendy B (Client) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleased with your service and care. The girls are always kind and helpful. Your training for them is excellent they remember all the food preferences and other details are remembered. I always feel cared for and relaxed with them.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Knaresborough)

Hi Wendy,
Thank you ever so much for leaving such a kind review! I'm thrilled to hear how relaxed and cared for you feel and it is our absolute pleasure to provide you with support! Your lovely feedback truly means the world to us.
Best wishes,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from J S (Daughter of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and I are very happy with the care she receives. She has struck up good relationships with quite a few of the carers and the quality of care is excellent. The timekeeping is also very good as because of my mum's Alzheimer she gets anxious if anyone is late. The excellence of the care package
means that I have less to worry about and my mum can stay in her own home.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Knaresborough)

What a lovely review - thank you ever so much! It's wonderful to hear how your mum has benefitted from our care, and I'm especially pleased to hear that you have less to worry about as a result of our carers. It's our absolute pleasure to provide care for your mum!
Best wishes

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from Graham J (Son of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her helping Hands team are helping my dad stay in his own home. Dad has dementia and without their proactive daily care, he would have to be in a home. The team does not only help with medication and meals they interact with dad, care for his daily welfare and have on occasion managed
emergency services. Dad believes there is nothing wrong with him, sometimes does not understand why people come to his house and is not always appreciating what the Helping Hands team does. My wife and I really appreciate what Helping Hands do to keep my dad at home. Thank you.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Knaresborough)

It is our absolute pleasure to provide care for your dad and we're thrilled to hear how we've been able to help him stay in his own home, which we know is so valuable! We're all delighted here at the office, and we can't thank you enough for your kind words!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (Knaresborough)

from Alison C (Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are usually very prompt, always polite and (on their own) 100 percent focussed on my needs. When they are in pairs - as happens if a new carer is shadowing a more experienced colleague - they can chat to each other. I am usually concentrating too much on trying to move to speak but they immediately
respond when attracted.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Knaresborough)

Hi Alison,
Thank you so much for taking the time to leave us a review! I'm pleased to hear that our carers are always polite and are a hundred percent focussed on your needs. We really appreciate your lovely feedback!
Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (York)

from H W (Wife of Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands office staff are keen to offer appropriate care by a carer who is known to my husband and will always search for someone we agree is best for him. When carers attend they are punctual polite, efficient and friendly. We have been using Helping hands for more than 2 years now, at least twice
a week with no problems. My husband has Parkinson's enjoys their visits. His preferences are considered and he is treated respectfully.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (York)

from Graham P (Partner of Client) assisted by family/friend published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands are head and shoulders above other care agencies we have used previously in York. The carers' timekeeping is excellent, their commitment and conscientious attitude is exemplary and they always try their best when confronted by challenging situations. The management team are incredibly
helpful, friendly and always on hand to discuss or deal with any care queries or issues. My partner is totally dependent on their support and even during the difficult period of lockdown and shielding at home, the carers continued to keep her safe and cared for. We would not hesitate in recommending them as a care provider to friends and family.
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  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (York)

from J B (Daughter of Client) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although the carer was lovely to Mum, her needs were not met. She was often dirty and the house untidy, especially the kitchen worktops etc.
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  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (York)

from M B (Wife of Client) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Consistency of care mostly very good, although sometimes have to cope with unknown carers. Not always told of changes in carer or time of visit customer dislikes change of routine. Shadowing carers seem to come on inappropriate visits eg: do morning shadow then actually cover afternoon visit - which
in this case is a very different call in length and complexity. Quality of care is good, all carers are friendly and helpful.
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  • Value for Money
Review of

Helping Hands Home Care (York)

from P D (Client) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that all carers are usually on time and apologies when late, either emergency or traffic. Helpful, polite, (except for odd one or two). Office staff try to accommodate your request where possible or come up with an alternative. 100% better than last care company I had, as we know what time they
are coming and when you get regular carers you can build up a rapport, which makes you feel as though you matter.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Helping Hands Home Care (York)

from D G (Client) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have male carers; every one of them ate helpful, polite and will do anything to help me. I know I am in safe hands and look forward to my visits. I cannot recommend them enough. First-class care.
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Awards / Recognitions (0)

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