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Home Care Providers Owned by Helping Hands Home Care in North Yorkshire

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Helping Hands Home Care in North Yorkshire

Only the locations & reviews in North Yorkshire for Helping Hands Home Care are showing below.

View the details of all 155 locations (with 2018 reviews) owned by Helping Hands Home Care

Helping Hands Home Care Locations in North Yorkshire (2)

2 Home Care Providers owned by Helping Hands Home Care in North Yorkshire
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Helping Hands Home Care (York)
6 Odsal House, Front Street, York YO24 3BL 
9.2 10 reviews
Helping Hands Home Care (York), York, North Yorkshire
"We recently engaged Helping Hands in supporting our elderly relative with increasing frailty stay in their own home. The manager and the…"   Read all 10 reviews
  • Visiting Care from £37.10 / hour
  • Live-in Care from £1,900 / week

Helping Hands Home Care (York) provides a home care service to people living in the York area of North Yorkshire. A team of dedicated and skilled care staff, provide varying levels of care that ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia
Helping Hands Home Care (Knaresborough)
91a Knaresborough Technology Park, Manse Lane, Knaresborough HG5 8LF 
8.9 11 reviews
Helping Hands Home Care (Knaresborough), Knaresborough, North Yorkshire
"The team go above and beyond their job description because they truly care about my Mum's wellbeing. Thank you. My Mum suffers from…"   Read all 11 reviews
  • Visiting Care from £36.20 / hour
  • Live-in Care from £1,825 / week

Helping Hands Knaresborough is one of the leading home care providers in the UK, offering unique, professional home care that is fully regulated by the Care Quality Commission (CQC). Whether you ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Nursing Care/Nurse Led Care
  • Dementia

Helping Hands Home Care Reviews in North Yorkshire (21)

9.2

Helping Hands Home Care has a Group Review Score of 9.2 (9.214) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Helping Hands Home Care must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care
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Review of

Helping Hands Home Care (Knaresborough)

from Laura K (Daughter of Client) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team go above and beyond their job description because they truly care about my Mum's wellbeing. Thank you. My Mum suffers from extremely severe anxiety and depression and will not leave her apartment. Victoria and her team managed to persuade her to allow a hairdresser into her home and oversaw
the appointment, even coming back later in day to hoover up. This was something my brother and I had tried to do without success previously. They stay cheerful and interactive with my Mum whatever her mood!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Knaresborough)Good Afternoon Laura,

Thank you for taking the time to leave us a review, we really do appreciate it. We are truly pleased to read your kind words about the team and the exceptional support they provide to your mum. It is wonderful to hear how they have gone above and beyond, especially in gently supporting her through something so significant as allowing the hairdresser to visit - a breakthrough that clearly meant a great deal. Their continued patience, positivity, and care, whatever your mum's mood, is something we are very proud of.

We will be sure to share your feedback with the team who will be pleased to read your comments.
Kindest regards
Katie
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Review of

Helping Hands Home Care (York)

from E B (Daughter of Client) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently engaged Helping Hands in supporting our elderly relative with increasing frailty stay in their own home.
The manager and the team created have been very responsive, allowing the above aim to be achieved.
The manager has also been very supportive of the family, addressing concerns so reducing
anixety.
I have to say as a family one of the most important things is we genuinely feel our relative is cared for.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (York)Good afternoon,
Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear that the manager and team have been responsive and supportive in helping your relative remain comfortably in their own home. It is wonderful to know that the family have felt reassured and that concerns have been addressed promptly, helping to reduce any anxiety during what can be a challenging time. Above all, we are delighted that you genuinely feel your relative is cared for, as this is at the heart of what we aim to provide.
Your feedback will now be shared with the team who will be delighted to read your comments.
Kindest regards
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Review of

Helping Hands Home Care (York)

from J J (Daughter of Client) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 83 year old mum was struggling with mobility and we had the services of Helping Hands for around 2 years. She had 2-3 daily visits - morning, lunchtime and evening and this enabled us to keep mum at home in her own environment. The carers were lovely - personable and caring - mum had some good
companionship.
Helping in aspects of showering, food prep, cleaning, washing.
Can definitely recommend this company
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (York)Good Morning,

Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear that our visits helped your mum remain comfortably in her own home and that our carers provided the personal, compassionate support she needed each day.
It is wonderful to know she enjoyed companionship as well as help with her daily routines, and we truly value your recommendation.
We will be sure to share your feedback with the team who will be delighted to read your comments and know they made a difference
Kindest regards
Katie
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Review of

Helping Hands Home Care (Knaresborough)

from A A (Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional flexibility in providing services. Superb staff.
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Review of

Helping Hands Home Care (Knaresborough)

from Frederick M (Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The members of staff who visit me each morning I find to be a great comfort to me. They are very friendly and cant seem to do enough for me. I would recommend the company to friends and other members of my family.
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Review of

Helping Hands Home Care (York)

from M L (Daughter of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands are excellent. They have lovely caring staff who listen to my Mum and attend to her needs.She is often anxious so to know she is in safe hands is very important. The Management team has been very accommodating too, nothing is too much trouble and this is certainly welcomed after a bad
experience with a previous care company. I would definitely recommend Helping Hands.
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Review of

Helping Hands Home Care (York)

from Michael C (Son of Client) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager went out of her way to ensure our mum had excellent care towards the end of her life. She and her carers were lovely and gentle with mum. We felt we had a personal touch and involvement from her and we could contact her immediately if we had concerns or needed changes to care arrangement.
Thank you so much.
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Review of

Helping Hands Home Care (Knaresborough)

from G M (Wife of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caring staff supports my husband who has dementia.
They are always cheerful, professional, and caring, and go out of their way to help my husband. They deal effectively with any issues as they arise, and have made such a difference in both of our lives.
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Review of

Helping Hands Home Care (Knaresborough)

from Ian S (Husband of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well organised and planned care. Carers are pleasant and caring and have a good knowledge of a wide range of care needs.
So far carers have been reliable and adaptable as have the management staff and accounts department.
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Review of

Helping Hands Home Care (Knaresborough)

from Amanda R (Daughter of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care (Northallerton) provides an excellent service. They have made a big difference for my Mum. Carers are always approachable and friendly. It means I can go out to work and know my Mum is well looked after. Also, very easy to contact the main office. Very satisfied with this service.
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Review of

Helping Hands Home Care (Knaresborough)

from Bev S (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’re very new to home care and I chose Helping Hands because they had a good CQC rating and also I liked what they said on the website.
My Mum has Alzheimer's and cannot remember the carers after they have left, but she seems bright as a button and that is probably because she is eating better and
has someone to talk to as the day is moving to early evening.
Everyone I have spoken to are absolutely lovely and nothing is too much trouble. They offer advice and support even without me asking.
Very glad I picked this company!
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Review of

Helping Hands Home Care (Knaresborough)

from Wendy B (Client) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleased with your service and care. The girls are always kind and helpful. Your training for them is excellent they remember all the food preferences and other details are remembered. I always feel cared for and relaxed with them.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Knaresborough)Hi Wendy,
Thank you ever so much for leaving such a kind review! I'm thrilled to hear how relaxed and cared for you feel and it is our absolute pleasure to provide you with support! Your lovely feedback truly means the world to us.
Best wishes,
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Review of

Helping Hands Home Care (Knaresborough)

from J S (Daughter of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and I are very happy with the care she receives. She has struck up good relationships with quite a few of the carers and the quality of care is excellent. The timekeeping is also very good as because of my mum's Alzheimer she gets anxious if anyone is late. The excellence of the care package
means that I have less to worry about and my mum can stay in her own home.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Knaresborough)What a lovely review - thank you ever so much! It's wonderful to hear how your mum has benefitted from our care, and I'm especially pleased to hear that you have less to worry about as a result of our carers. It's our absolute pleasure to provide care for your mum!
Best wishes
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Review of

Helping Hands Home Care (Knaresborough)

from Graham J (Son of Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her helping Hands team are helping my dad stay in his own home. Dad has dementia and without their proactive daily care, he would have to be in a home. The team does not only help with medication and meals they interact with dad, care for his daily welfare and have on occasion managed
emergency services. Dad believes there is nothing wrong with him, sometimes does not understand why people come to his house and is not always appreciating what the Helping Hands team does. My wife and I really appreciate what Helping Hands do to keep my dad at home. Thank you.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Knaresborough)It is our absolute pleasure to provide care for your dad and we're thrilled to hear how we've been able to help him stay in his own home, which we know is so valuable! We're all delighted here at the office, and we can't thank you enough for your kind words!
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Review of

Helping Hands Home Care (Knaresborough)

from Alison C (Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are usually very prompt, always polite and (on their own) 100 percent focussed on my needs. When they are in pairs - as happens if a new carer is shadowing a more experienced colleague - they can chat to each other. I am usually concentrating too much on trying to move to speak but they immediately
respond when attracted.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Knaresborough)Hi Alison,
Thank you so much for taking the time to leave us a review! I'm pleased to hear that our carers are always polite and are a hundred percent focussed on your needs. We really appreciate your lovely feedback!
Best wishes.
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Review of

Helping Hands Home Care (York)

from H W (Wife of Client) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands office staff are keen to offer appropriate care by a carer who is known to my husband and will always search for someone we agree is best for him. When carers attend they are punctual polite, efficient and friendly. We have been using Helping hands for more than 2 years now, at least twice
a week with no problems. My husband has Parkinson's enjoys their visits. His preferences are considered and he is treated respectfully.
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Review of

Helping Hands Home Care (York)

from Graham P (Partner of Client) assisted by family/friend published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helping Hands are head and shoulders above other care agencies we have used previously in York. The carers' timekeeping is excellent, their commitment and conscientious attitude is exemplary and they always try their best when confronted by challenging situations. The management team are incredibly
helpful, friendly and always on hand to discuss or deal with any care queries or issues. My partner is totally dependent on their support and even during the difficult period of lockdown and shielding at home, the carers continued to keep her safe and cared for. We would not hesitate in recommending them as a care provider to friends and family.
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Review of

Helping Hands Home Care (York)

from J B (Daughter of Client) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although the carer was lovely to Mum, her needs were not met. She was often dirty and the house untidy, especially the kitchen worktops etc.
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Review of

Helping Hands Home Care (York)

from M B (Wife of Client) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Consistency of care mostly very good, although sometimes have to cope with unknown carers. Not always told of changes in carer or time of visit customer dislikes change of routine. Shadowing carers seem to come on inappropriate visits eg: do morning shadow then actually cover afternoon visit - which
in this case is a very different call in length and complexity. Quality of care is good, all carers are friendly and helpful.
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Review of

Helping Hands Home Care (York)

from P D (Client) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that all carers are usually on time and apologies when late, either emergency or traffic. Helpful, polite, (except for odd one or two). Office staff try to accommodate your request where possible or come up with an alternative. 100% better than last care company I had, as we know what time they
are coming and when you get regular carers you can build up a rapport, which makes you feel as though you matter.
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Awards / Recognitions (0)

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